Customer Experience Training and Examinations

Introducing new Customer Experience training and examinations

Cisco Customer Experience training and examinations prepare you for key roles in services or subscription-based organizations. These examinations validate your skills in accelerating time to value and ensuring your customers achieve their business goals by implementing, adopting, expanding, and renewing your software and service subscriptions.


Cisco offers two customer experience training programs and examinations:

  • The Cisco Customer Success Manager certification validates your knowledge and skills in delivering successful outcomes for your customer. Onboard and implement solutions, identify adoption barriers and how to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and identifying new sales opportunities through the entire customer lifecycle. Passing this exam meets one of the requirements for the Cisco Partners seeking a Specialization in Customer Experience.
  • The Cisco Renewals Manager verification demonstrates your knowledge of customer experience concepts and tools including customer success, business acumen, leadership, and Cisco tools and processes. Passing this non-proctored exam meets one requirement for Cisco Partners seeking a Specialization in Customer Experience.

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