Configuring Voice-Mail Prompts
Caution: This section is for advanced users.
Perform the following tasks from the System Prompts window:
Viewing a List of Prompts
Use this procedure to view a list of voice-mail prompts.
Step 1 Choose
System
>
Prompts
. The System Prompts window appears and displays the following fields:
-
Prompt Name—Filename of the prompt. To sort the table by prompt name, click
Prompt Name
.
-
Creation Date—Date on which the .wav file was created. To sort the table by creation date, click
Creation Date
.
-
Size (Bytes)—Size, in bytes, of the prompt file. To sort the table by size in bytes, click
Size (Bytes)
.
-
Length (Seconds)—Length, in seconds, of the prompt file. To sort the table by length in seconds, click
Length (Seconds)
.
-
To increase the number of rows shown on the page, click
Rows by Page
and choose the number you want to show.
Step 2 From the Languages list, select the Language for the Cisco Unity Express prompts. The Prompts window refreshes and displays all of the prompts available for the language you selected.
Displaying or Modifying a Prompt
Use this procedure to display or modify a voice-mail prompt.
Step 1 Choose
System
>
Prompts
. The System Prompts window appears.
Step 2 Click the name of the prompt you want to display or modify. The Prompt Profile window appears. You can edit the prompt filename only.
Step 3 After editing, click
Apply
.
Step 4 Click
Ok
to save your changes.
Uploading a Prompt
Use this procedure to upload new voice-mail prompts.
Step 1 Choose
System
>
Prompts
. The System Prompts window appears.
Step 2 Click
Upload
. See also Configuring Auto-Attendant Script Parameters.
Step 3 Enter information in the following fields:
-
Language
-
Source File Name—path to the file you want to upload. Click the
Browse
button to help you find the directory with the file you want to upload.
-
Destination File Name—Enter the same filename as shown in the Source Filename field or a new filename for the prompt. This file should be in .wav format.
-
Click to overwrite the destination file, if it exists.
Step 4 Click
Upload
to save your changes.
Downloading a Prompt
Use this procedure to download a prompt.
Step 1 Choose
System
>
Prompts
. The System Prompts window appears.
Step 2 Check the box next to the prompt that you want to download.
Step 3 Click
Download
. The File Download window appears.
Step 4 In the File Download window, click
Open
and select an application on your computer, or click
Save
to save the file to your computer.
Step 5 In the Save As window, navigate to the folder where you want to save the file and click
Save
.
Deleting a Prompt
Use this procedure to delete a prompt.
Step 1 Choose System > Prompts. The System Prompts window appears.
Step 2 Click the box next to the prompt that you want to delete.
Step 3 Click Delete.
Step 4 Click Ok to confirm the deletion.
Changing Prompt Languages
Use this procedure to change the language of voice-mail prompts.
Step 1 Choose
System
>
Prompts
. The System Prompts window appears.
Step 2 From the Languages list, select the language for the Cisco Unity Express prompts. The Prompts window refreshes and displays all of the prompts available for the language you selected.