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Cisco Jabber 11.0 Deployment and Installation Guide

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Book Title

Cisco Jabber 11.0 Deployment and Installation Guide

Chapter Title

Configure Client

Results

Updated:
October 23, 2018

Chapter: Configure Client

Configure Client

Introduction to Client Configuration

Cisco Jabber can retrieve configuration settings from the following sources:

  • Service Profiles — You can configure some client settings in UC service profiles on Cisco Unified Communications Manager release 9 and later. When users launch the client, it discovers the Cisco Unified Communications Manager home cluster using a DNS SRV record and automatically retrieves the configuration from the UC service profile.

    Applies to on-premises deployments only.

  • Phone Configuration — You can set some client settings in the phone configuration on Cisco Unified Communications Manager release 9 and later. The client retrieves the settings from the phone configuration in addition to the configuration in the UC service profile.

    Applies to on-premises deployments only.

  • Cisco Unified Communications Manager IM and Presence Service — You can enable instant messaging and presence capabilities and configure certain settings such as presence subscription requests.

    In the Advanced settings window, if you select either Cisco IM & Presence or Cisco Communications Manager 8.x, the client retrieves UC services from Cisco Unified Presence or Cisco Unified Communications Manager IM and Presence Service. The client does not use service profiles or SSO discovery.

    Applies to on-premises deployments only.

  • Client Configuration Files — You can create XML files that contain configuration parameters. You then host the XML files on a TFTP server. When users sign in, the client retrieves the XML file from the TFTP server and applies the configuration.

    Applies to on-premises and cloud-based deployments.

  • Cisco WebEx Administration Tool — You can configure some client settings with the Cisco WebEx Administration Tool.

    You can upload a jabber-config.xml client configuration file into the Cisco WebEx Administration Tool. You can apply separate configuration files for groups in the Cisco WebEx Messenger Administration Tool. When the client successfully connects to Cisco WebEx Messenger it downloads the XML file and the configuration is applied.

    The client will use the following order for configuration settings:

    1. Settings in Cisco WebEx Messenger Administration Tool

    2. Settings in jabber-config.xml file from Cisco WebEx Messenger Administration Tool.


      Note

      Group configuration file settings take priority over the configuration file in Cisco WebEx Messenger Administration Tool.

    3. Settings in jabber-config.xml file from the TFTP server.

    If there are any conflicts with configuration settings, the settings set in Cisco WebEx Administration tool will take priority over this configuration file.

    Applies to cloud-based deployments only.

Configure Service Profiles

You can configure some client settings in UC service profiles on Cisco Unified Communications Manager version 9 and later.

Important:

  • Cisco Jabber only retrieves configuration from service profiles on Cisco Unified Communications Manager if the client gets the _cisco-uds SRV record from a DNS query.

    In a hybrid environment, if the CAS URL lookup is successful Cisco Jabber retrieves the configurations from Cisco WebEx Messenger service and the _cisco-uds SRV record is ignored.

  • In an environment with multiple Cisco Unified Communications Manager clusters, you can configure the Intercluster Lookup Service (ILS). ILS enables the client to find the user's home cluster and discover services.

    If you do not configure ILS, then you must manually configure remote cluster information, similar to the EMCC remote cluster set up. For more information on Remote Cluster Configuration, see the Cisco Unified Communications Manager Features and Services Guide.

Related Information
Remote Cluster Configuration on Cisco Unified Communications Manager 10.0

Set Parameters on Service Profile

The client can retrieve UC service configuration and other settings from service profiles.

Parameters in Service Profiles

Learn which configuration parameters you can set in service profiles. Review the corresponding parameters in the client configuration file.

IM and Presence Service Profile
The following table lists the configuration parameters you can set in the IM and Presence Service profile:

Parameter

Description

Product type

Provides the source of authentication to Cisco Jabber and has the following values:

  • Unified CM (IM and Presence Service) — Cisco Unified Communications Manager IM and Presence Service is the authenticator.

  • WebEx (IM and Presence Service) — The Cisco WebEx Messenger service is the authenticator.
    Note   

    As of this release, the client issues an HTTP query in addition to the query for SRV records. The HTTP query allows the client to determine if it should authenticate to the Cisco WebEx Messenger service.

    As a result of the HTTP query, the client connects to the Cisco WebEx Messenger service in cloud-based deployments before getting the _cisco-uds SRV record. Setting the value of the Product type field to WebEx may have no practical effect if the WebEx service has already been discovered by a CAS lookup.

  • Not set — If the service profile does not contain an IM and presence service configuration, the authenticator is Cisco Unified Communications Manager.

Primary server

Specifies the address of your primary presence server.

  • On-Premises Deployments — You should specify the fully qualified domain name (FQDN) of Cisco Unified Communications Manager IM and Presence Service.

  • Cloud-Based Deployments — The client uses the following URL as default when you select WebEx as the value for the Product type parameter: 

    https://loginp.webexconnect.com/cas/auth.do

    This default URL overrides any value that you set.

Voicemail Profile
The following table lists the configuration parameters you can set in the voicemail profile:

Parameter

Description

Voicemail server

Specifies connection settings for the voicemail server.

Credentials source for voicemail service

Specifies that the client uses the credentials for the instant messaging and presence or conferencing service to authenticate with the voicemail service.

Ensure that the credentials source that you set match the user's voicemail credentials. If you set a value for this parameter, users cannot specify their voicemail service credentials in the client user interface.

Conferencing Profile
The following table lists the configuration parameters you can set in the conferencing profile:
Conferencing Service Configuration Description
Conferencing server

Specifies connection settings for the conferencing server.

Credentials source for web conference service

Specifies that the client uses the credentials for the instant messaging and presence or voicemail service to authenticate with the conferencing service.

Ensure that the credentials source that you set match the user's conferencing credentials.

Directory Profile

See the Client Configuration for Directory Integration chapter for information about configuring directory integration in a service profile.

CTI Profile
The following table lists the configuration parameters you can set in the CTI profile:
CTI Service Configuration Description
CTI server

Specifies connection settings for the CTI server.

Add Cisco Unified Communications Manager Services

Add Cisco Unified Communications Manager services to specify the address, ports, protocols, and other settings for services such as IM and Presence Service, voicemail, conferencing, and directory.

Procedure
    Step 1   Open the Cisco Unified CM Administration interface.
    Step 2   Select User Management > User Settings > UC Service.

    The Find and List UC Services window opens.

    Step 3   Select Add New.

    The UC Service Configuration window opens.

    Step 4   Select the UC service type you want to add and then select Next.
    Step 5   Configure the UC service as appropriate and then select Save.
    What to Do Next

    Add your UC services to service profiles.

    Create Service Profiles

    After you add and configure Cisco Unified Communications Manager services, you add them to a service profile. You can apply additional configuration in the service profile.

    Procedure
      Step 1   Open the Cisco Unified CM Administration interface.
      Step 2   Select User Management > User Settings > Service Profile.

      The Find and List UC Services window opens.

      Step 3   Select Add New.

      The Service Profile Configuration window opens.

      Step 4   Enter a name for the service profile in the Name field.
      Step 5   Select Make this the default service profile for the system if you want the service profile to be the default for the cluster.
      Note   

      On Cisco Unified Communications Manager release 9.x only, users who have only instant messaging capabilities (IM only) must use the default service profile. For this reason, you should set the service profile as the default if you plan to apply the service profile to IM only users.

      Step 6   Add your UC services, apply any additional configuration, and then select Save.
      What to Do Next

      Apply service profiles to end user configuration.

      Apply Service Profiles

      After you add UC services and create a service profile, you apply the service profile to users. When users sign in to Cisco Jabber, the client can then retrieve the service profile for that user from Cisco Unified Communications Manager.

      Procedure
        Step 1   Open the Cisco Unified CM Administration interface.
        Step 2   Select User Management > End User.

        The Find and List Users window opens.

        Step 3   Enter the appropriate search criteria to find existing users and then select a user from the list.

        The End User Configuration window opens.

        Step 4   Locate the Service Settings section.
        Step 5   Select a service profile to apply to the user from the UC Service Profile drop-down list.
        Important:

        Cisco Unified Communications Manager release 9.x only: If the user has only IIM and Presence Service capabilities (IM only), you must select Use Default. For IM only users, Cisco Unified Communications Manager release 9.x always applies the default service profile regardless of what you select from the UC Service Profile drop-down list.

        Step 6   Apply any other configuration as appropriate and then select Save.

        Associate Users with Devices

        On Cisco Unified Communications Manager version 9.x only, when the client attempts to retrieve the service profile for the user, it first gets the device configuration file from Cisco Unified Communications Manager. The client can then use the device configuration to get the service profile that you applied to the user.

        For example, you provision Adam McKenzie with a CSF device named CSFAKenzi. The client retrieves CSFAKenzi.cnf.xml from Cisco Unified Communications Manager when Adam signs in. The client then looks for the following in CSFAKenzi.cnf.xml:

        <userId  serviceProfileFile="identifier.cnf.xml">amckenzi</userId>
        For this reason, if you are using Cisco Unified Communications Manager version 9.x, you should do the following to ensure that the client can successfully retrieve the service profiles that you apply to users:

        • Associate users with devices.

        • Set the User Owner ID field in the device configuration to the appropriate user. The client will retrieve the Default Service Profile if this value is not set.


        Note

        A CSF should not be associated to multiple users if you intend to use different service profiles for these users.

        Procedure
          Step 1   Associate users with devices.
          1. Open the Unified CM Administration interface.
          2. Select User Management > End User.
          3. Find and select the appropriate user. The End User Configuration window opens.
          4. Select Device Association in the Device Information section.
          5. Associate the user with devices as appropriate.
          6. Return to the End User Configuration window and then select Save.
          Step 2   Set the User Owner ID field in the device configuration.
          1. Select Device > Phone.
          2. Find and select the appropriate device. The Phone Configuration window opens.
          3. Locate the Device Information section.
          4. Select User as the value for the Owner field.
          5. Select the appropriate user ID from the Owner User ID field.
          6. Select Save.

          Set Parameters on Phone Configuration for Desktop Clients

          The client can retrieve configuration settings in the phone configuration from the following locations on Cisco Unified Communications Manager:

          Enterprise Phone Configuration

          Applies to the entire cluster.


          Note

          For users with only IM and Presence Service capabilities (IM only), you must set phone configuration parameters in the Enterprise Phone Configuration window.

          Common Phone Profile Configuration

          Applies to groups of devices and takes priority over the cluster configuration.

          Cisco Unified Client Services Framework (CSF) Phone Configuration

          Applies to individual CSF devices and takes priority over the group configuration.

          Parameters in Phone Configuration

          The following table lists the configuration parameters you can set in the Product Specific Configuration Layout section of the phone configuration and maps corresponding parameters from the client configuration file:
          Desktop Client Settings Configuration Description
          Video Calling
          Enables or disables video capabilities.
          Enabled (default)
          Users can send and receive video calls.
          Disabled
          Users cannot send or receive video calls.
          Restriction:

          This parameter is available only on the CSF device configuration.

          File Types to Block in File Transfer

          Restricts users from transferring specific file types.

          Set a file extension as the value, for example, .exe.

          Use a semicolon to delimit multiple values, for example, 

          .exe;.msi;.rar;.zip
          Automatically Start in Phone Control
          Sets the phone type for users when the client starts for the first time. Users can change their phone type after the initial start. The client then saves the user preference and uses it for subsequent starts.
          Enabled
          Use the desk phone device for calls.
          Disabled (default)
          Use the software phone (CSF) device for calls.
          Jabber For Windows Software Update Server URL

          Specifies the URL to the XML file that holds client update information. The client uses this URL to retrieve the XML file from your web server.

          In hybrid cloud-based deployments, you should use the Cisco WebEx Administration Tool to configure automatic updates.

          Problem Report Server URL

          Specifies the URL for the custom script that allows users to submit problem reports.

          Set Parameters on Phone Configuration for Mobile Clients

          The client can retrieve configuration settings in the phone configuration from the following locations on Cisco Unified Communications Manager:

          • Cisco Dual Mode for iPhone (TCT) Configuration — Applies to individual TCT devices and takes priority over the group configuration.

          • Cisco Jabber for Tablet (TAB) Configuration — Applies to individual TAB devices and takes priority over the group configuration.

          Parameters in Phone Configuration

          The following table lists the configuration parameters you can set in the Product Specific Configuration Layout section of the phone configuration and maps corresponding parameters from the client configuration file:

          Parameter

          Description

          On-Demand VPN URL
          URL for initiating on-demand VPN.
          Note    Applicable for iOS only.

          Preset Wi-fi Networks

          Enter the SSIDs for Wi-Fi networks (SSIDs) approved by your organization. Separate SSIDs with a forward slash (/). Devices do not connect to secure connect if connected to one of the entered Wi-Fi networks.

          Default Ringtone

          Sets the default ringtone to Normal or Loud.

          Video Capabilities
          Enables or disables video capabilities.

          • Enabled (default) — Users can send and receive video calls.

          • Disabled — Users cannot send or receive video calls.

          Dial via Office
          Note   

          TCT and BOT devices only.

          Enables or disables Dial via Office.

          • Enabled — Users can dial via office.

          • Disabled (default) — Users cannot dial via office.

          Create and Host Client Configuration Files

          For on-premises and hybrid cloud-based deployments, create client configuration files and host them on the Cisco Unified Communications Manager TFTP service.

          For cloud-based deployments, configure the client with the Cisco WebEx Administration Tool. However, you can optionally set up a TFTP server to configure the client with settings that are not available in Cisco WebEx Administration Tool.

          For Cisco Jabber for iPhone and iPad and Cisco Jabber for Android, you must create a global configuration file to set up:

          • Directory integration for on-premises deployments.

          • Voicemail service credentials for hybrid-cloud deployments.


          Note

          In most environments, Cisco Jabber for Windows and Cisco Jabber for Mac do not require any configuration to connect to services. Create a configuration file only if you require custom content such as automatic updates, problem reporting, or user policies and options.

          Before You Begin

          Note the following configuration file requirements:

          • Configuration filenames are case-sensitive. Use lowercase letters in the filename to prevent errors and to ensure the client can retrieve the file from the TFTP server.

          • You must use utf-8 encoding for the configuration files.

          • The client cannot read configuration files that do not have a valid XML structure. Check the structure of your configuration file for closing elements and confirm that elements are nested correctly.

          • Valid XML character entity references only are permitted in your configuration file. For example, use &amp; instead of &. If your XML contains invalid characters, the client cannot parse the configuration file.

            To validate your configuration file, open the file in Microsoft Internet Explorer.

            • If Internet Explorer displays the entire XML structure, your configuration file does is valid.

            • If Internet Explorer displays only part of the XML structure, it is likely that your configuration file contains invalid characters or entities.

          Procedure
             Command or ActionPurpose
            Step 1Specify Your TFTP Server Address
             

            Specify your TFTP server address for client to enable access to your configuration file.

             
            Step 2Create Global Configurations
             

            Configure the clients for users in your deployment.

             
            Step 3Create Group Configurations
             

            Apply different configuration to different set of users.

             
            Step 4Host Configuration Files
             

            Host configuration files on any TFTP server.

             
            Step 5Restart Your TFTP Server
             

            Restart the TFTP server before the client can access the configuration files.

             

            Specify Your TFTP Server Address

            The client gets configuration files from a TFTP server. The first step in configuring the client is to specify your TFTP server address so the client can access your configuration file.

            Attention:

            If Cisco Jabber gets the _cisco-uds SRV record from a DNS query, it can automatically locate the user's home cluster. As a result, the client can also locate the Cisco Unified Communications Manager TFTP service.

            You do not need to specify your TFTP server address if you deploy the _cisco-uds SRV record.

            Specify Your TFTP Server on Cisco Unified Presence

            If you are using Cisco Unified Communications Manager release 8.x, complete the steps to specify the address of your TFTP server on Cisco Unified Presence. If you are using Cisco Unified Communications Manager release 9.x, then you do not need to follow the steps below.

            Procedure
              Step 1   Open the Cisco Unified Presence Administration interface.
              Step 2   Select Application > Cisco Jabber > Settings.
              Note   

              In some versions of Cisco Unified Presence, this path is as follows: Application > Cisco Unified Personal Communicator > Settings.

              The Cisco Jabber Settings window opens.

              Step 3   Locate the fields to specify TFTP servers in one of the following sections, depending on your version of Cisco Unified Presence:

              • Cisco Jabber Security Settings

              • CUPC Global Settings

              Step 4   Specify the IP address of your primary and backup TFTP servers in the following fields:

              • Primary TFTP Server

              • Backup TFTP Server

              • Backup TFTP Server

              Note   

              Ensure that you enter the fully qualified domain name (FQDN) or IP address for the TFTP servers rather than a host name.

              Step 5   Select Save.

              Specify Your TFTP Server on Cisco Unified Communications Manager IM and Presence Service

              If you are using Cisco Unified Communications Manager release 9.x, then you do not need to follow the steps below.

              Procedure
                Step 1   Open the Cisco Unified CM IM and Presence Administration interface.
                Step 2   Select Application > Legacy Clients > Settings.

                The Legacy Client Settings window opens.

                Step 3   Locate the Legacy Client Security Settings section.
                Step 4   Specify the IP address of your primary and backup TFTP servers in the following fields:

                • Primary TFTP Server

                • Backup TFTP Server

                • Backup TFTP Server

                Step 5   Select Save.

                Specify TFTP Servers in Phone Mode

                If you deploy the client in phone mode you can provide the address of the TFTP server as follows:

                • Users manually enter the TFTP server address when they start the client.

                • You specify the TFTP server address during installation with the TFTP argument.

                • You specify the TFTP server address in the Microsoft Windows registry.

                Specify TFTP Servers with the Cisco WebEx Administration Tool

                If the client connects to the Cisco WebEx Messenger service, you specify your TFTP server address with the Cisco WebEx Administrator Tool.

                Procedure
                  Step 1   Open the Cisco WebEx Administrator Tool.
                  Step 2   Select the Configuration tab.
                  Step 3   Select Unified Communications in the Additional Services section. The Unified Communications window opens.
                  Step 4   Select the Clusters tab.
                  Step 5   Select the appropriate cluster from the list. The Edit Cluster window opens.
                  Step 6   Select Advanced Server Settings in the Cisco Unified Communications Manager Server Settings section.
                  Step 7   Specify the IP address of your primary TFTP server in the TFTP Server field.
                  Step 8   Specify the IP address of your backup TFTP servers in the Backup Server #1 and Backup Server #2 fields.
                  Step 9   Select Save. The Edit Cluster window closes.
                  Step 10   Select Save in the Unified Communications window.

                  Create Global Configurations

                  The client downloads the global configuration file from your TFTP server during the login sequence. Configure the client for all users in your deployment.

                  Before You Begin

                  If the structure of your configuration file is not valid, the client cannot read the values you set. Review the XML samples in this chapter for more information.

                  Procedure
                    Step 1   Create a file named jabber-config.xml with any text editor.

                    • Use lowercase letters in the filename.

                    • Use UTF-8 encoding.

                    Step 2   Define the required configuration parameters in jabber-config.xml.
                    Step 3   Host the group configuration file on your TFTP server.

                    If your environment has multiple TFTP servers, ensure that the configuration file is the same on all TFTP servers.

                    Create Group Configurations

                    Group configuration files apply to subsets of users and are supported on Cisco Jabber for desktop (CSF devices) and on Cisco Jabber for mobile devices. Group configuration files take priority over global configuration files.

                    If you provision users with CSF devices, specify the group configuration filenames in the Cisco Support Field field on the device configuration. If users do not have CSF devices, set a unique configuration filename for each group during installation with the TFTP_FILE_NAME argument.

                    Before You Begin

                    • If you have Cisco Unified Communications Manager 8.6, the Cisco Support Field field does not exist. Download the ciscocm.addcsfsupportfield.cop COP file from the Cisco Jabber administration package to your file system and deploy to Cisco Unified Communications Manager. For more information about deploying COP files, see the Cisco Unified Communications Manager documentation.

                      The COP file adds the Cisco Support Field field to CSF devices in the Desktop Client Settings section on the Phone Configuration window.

                    • If the structure of your configuration file is not valid, the client cannot read the values you set. Review the XML samples in this chapter for more information.

                    Procedure
                      Step 1   Create an XML group configuration file with any text editor.

                      The group configuration file can have any appropriate name; for example, jabber-groupa-config.xml.

                      Step 2   Define the required configuration parameters in the group configuration file.
                      Step 3   Add the group configuration file to applicable CSF devices.
                      1. Open the Cisco Unified CM Administration interface.
                      2. Select Device > Phone.
                      3. Find and select the appropriate CSF device to which the group configuration applies.
                      4. In the Phone Configuration window, navigate to Product Specific Configuration Layout > Desktop Client Settings.
                      5. In the Cisco Support Field field, enter configurationfile=group_configuration_file_name.xml. For example, enter configurationfile=groupa-config.xml.
                        Note   

                        If you host the group configuration file on your TFTP server in a location other than the default directory, you must specify the path and the filename; for example, configurationfile=/customFolder/groupa-config.xml.

                        Do not add more than one group configuration file. The client uses only the first group configuration in the Cisco Support Field field.

                      6. Select Save.
                      Step 4   Host the group configuration file on your TFTP server.

                      Host Configuration Files

                      You can host configuration files on any TFTP server. However, Cisco recommends hosting configuration files on the Cisco Unified Communications Manager TFTP server, which is the same as that where the device configuration file resides.

                      Procedure
                        Step 1   Open the Cisco Unified OS Administration interface on Cisco Unified Communications Manager.
                        Step 2   Select Software Upgrades > TFTP File Management.
                        Step 3   Select Upload File.
                        Step 4   Select Browse in the Upload File section.
                        Step 5   Select the configuration file on the file system.
                        Step 6   Do not specify a value in the Directory text box in the Upload File section.

                        You should leave an empty value in the Directory text box so that the configuration file resides in the default directory of the TFTP server.

                        Step 7   Select Upload File.

                        Restart Your TFTP Server

                        You must restart your TFTP server before the client can access the configuration files.

                        Procedure
                          Step 1   Open the Cisco Unified Serviceability interface on Cisco Unified Communications Manager.
                          Step 2   Select Tools > Control Center - Feature Services.
                          Step 3   Select Cisco Tftp from the CM Services section.
                          Step 4   Select Restart.

                          A window displays to prompt you to confirm the restart.

                          Step 5   Select OK.

                          The Cisco Tftp Service Restart Operation was Successful status displays.

                          Step 6   Select Refresh to ensure the Cisco Tftp service starts successfully.
                          What to Do Next

                          To verify that the configuration file is available on your TFTP server, open the configuration file in any browser. Typically, you can access the global configuration file at the following URL: http://tftp_server_address:6970/jabber-config.xml

                          Configuration File

                          For detailed information on the jabber-config.xml configuration file structure, group elements, parameters, and examples, see the Parameters Reference Guide for Cisco Jabber.

                          Configure Proxy Settings

                          The client uses proxy settings to connect to services.

                          The following limitations apply when using a proxy for these HTTP requests:
                          • Proxy Authentication is not supported.
                          • Wildcards in the bypass list are not supported. Use example.com instead of *.example.com.
                          • Web Proxy Auto-Discovery (WPAD) protocol lookup is only supported for iOS devices.

                          • Cisco Jabber supports proxy for HTTP request using HTTP CONNECT, but does not support proxy when using HTTPS CONNECT.

                          Configure Proxy Settings for Cisco Jabber for Windows

                          Configure proxy settings for Windows in the Local Area Network (LAN) settings for Internet properties.

                          Procedure
                            Step 1   In the Connections tab select LAN Settings.
                            Step 2   Configure a proxy using one of the following options:
                            • For automatic configuration, specify a .pac file URL.
                            • For Proxy Server, specify an explicit proxy address.

                            Configure Proxy Settings for Cisco Jabber for Mac

                            Configure proxy settings for Mac in System Preferences.

                            Procedure
                              Step 1   Select System Preferences > Network
                              Step 2   Choose your network service from the list and select Advanced > Proxies .
                              Step 3   Configure a proxy using one of the following options:
                              • For automatic configuration, specify a .pac file URL.
                              • For Proxy Server, specify an explicit proxy address.

                              Configure Proxy Settings for Cisco Jabber iPhone and iPad

                              Configure proxy settings in the Wi-Fi settings of an iOS device using one of the following methods:

                              Procedure
                                Step 1   Select Wi-Fi > HTTP PROXY > Auto and specify a .pac file URL as the automatic configuration script.
                                Step 2   Select Wi-Fi > HTTP PROXY > Manual and specify an explicit proxy address.

                                Configure Proxy Settings for Cisco Jabber for Android

                                Procedure
                                Configure proxy settings in the Wi-Fi settings of an Android device using one of the following methods:
                                • Specify a .pac file URL as the automatic configuration script in the Wi-Fi > Modify Network > Show Advanced Options > Proxy Settings > Auto tab.
                                  Note   

                                  This method is only supported on devices with Android OS 5.0 and later, and Cisco DX series devices.

                                • Specify an explicit proxy address in the Wi-Fi Networks > Modify Network > Show Advanced Options > Proxy Settings > Auto tab.

                                Problem Reporting

                                Applies to: Cisco Jabber for Windows

                                Setting up problem reporting enables users to send a summary of issues that they encounter with the client. There are two methods for submitting problem reports as follows:

                                • Users submit the problem report directly through the client interface.

                                • Users save the problem report locally and then upload it at a later time.

                                The client uses an HTTP POST method to submit problem reports. Create a custom script to accept the POST request and specify the URL of the script on your HTTP server as a configuration parameter. Because users can save problem reports locally, you should also create an HTML page with a form to enable users to upload problem reports.

                                Before You Begin

                                Complete the following steps to prepare your environment:
                                1. Install and configure an HTTP server.
                                2. Create a custom script to accept the HTTP POST request.
                                3. Create an HTML page that enables users to upload problem reports that are saved locally. Your HTML page should contain a form that accepts the problem report saved as a .ZIP archive and contains an action to post the problem report using your custom script.

                                The following is an example form that accepts problem reports: 

                                <form name="uploadPrt" action="http://server_name.com/scripts/UploadPrt.php" method="post" enctype="multipart/form-data">
 <input type="file" name="zipFileName" id="zipFileName" /><br />
 <input type="submit" name="submitBtn" id="submitBtn" value="Upload File" />
</form>

                                Procedure
                                  Step 1   Host your custom script on your HTTP server.
                                  Step 2   Specify the URL of your script as the value of the PrtLogServerUrl parameter in your configuration file.

                                  Configure Automatic Updates

                                  Applies to: Cisco Jabber for Windows, Cisco Jabber for Mac

                                  To enable automatic updates, you create an XML file that contains the information for the most recent version, including the URL of the installation package on the HTTP server. The client retrieves the XML file when users sign in, resume their computer from sleep mode, or perform a manual update request from the Help menu.

                                  Note

                                  If you use the Cisco WebEx Messenger service for instant messaging and presence capabilities, you should use the Cisco WebEx Administration Tool to configure automatic updates.

                                  XML File Structure

                                  XML files for automatic updates have the following structure: 

                                  <JabberUpdate>
          <App name=”JabberWin”>
               <LatestBuildNum>12345</LatestBuildNum>
               <LatestVersion>10.5.x</LatestVersion>
               <Mandatory>true</Mandatory>
               <Message>
                  <![CDATA[<b>This new version of Cisco Jabber lets you do the
                  following:</b><ul><li>Feature 1</li><li>Feature 2</li></ul>For
                  more information click <a target="_blank"
                  href="http://cisco.com/go/jabber">here</a>.]]>
               </Message>
               <DownloadURL>http://http_server_name/CiscoJabberSetup.msi</DownloadURL>
          </App>
        </JabberUpdate>
                                  Example XML File 1

                                  The following is example XML file for automatic updates: 

                                  <JabberUpdate>
<App name="JabberWin">
  <LatestBuildNum>12345</LatestBuildNum>
  <LatestVersion>9.x</LatestVersion>
  <Message><![CDATA[<b>This new version of Cisco Jabber lets you do the following:</b><ul><li>Feature 1</li><li>Feature 2</li></ul>For 
  more information click <a target="_blank" href="http://cisco.com/go/jabber">here</a>.]]></Message>
  <DownloadURL>http://http_server_name/CiscoJabberSetup.msi</DownloadURL>
</App>
</JabberUpdate>
                                  Example XML File 2

                                  The following is an example XML file for automatic updates for both Cisco Jabber for Windows and Cisco Jabber for Mac: 

                                  <JabberUpdate>
	<App name="JabberMac">
  <LatestBuildNum>12345</LatestBuildNum>
  <LatestVersion>9.6.1</LatestVersion>
  <Message><![CDATA[<b>This new version of Cisco Jabber lets you do the following:</b><ul><li>Feature 1</li><li>Feature 2</li>
  </ul>For more information click <a target="_blank" href="http://cisco.com/go/jabber">here</a>.]]>
  </Message>   
  <DownloadURL>http://http_server_name/Cisco-Jabber-Mac-9.6.1-12345-MrbCdd.zip</DownloadURL>
 </App>
	<App name="JabberWin">
  <LatestBuildNum>12345</LatestBuildNum>
  <LatestVersion>9.0</LatestVersion>
  <Message><![CDATA[<b>This new version of Cisco Jabber lets you do the following:</b><ul><li>Feature 1</li><li>Feature 2
  </li></ul>For more information click <a target="_blank" href="http://cisco.com/go/jabber">here</a>.]]>
  </Message> 
  <DownloadURL>http://http_server_name/CiscoJabberSetup.msi
  </DownloadURL>
</App>
</JabberUpdate>
                                  Before You Begin

                                  • Install and configure an HTTP server to host the XML file and installation package.

                                  • Ensure users have permission to install software updates on their workstations.

                                    Microsoft Windows stops update installations if users do not have administrative rights on their workstations. You must be logged in with administrative rights to complete installation.

                                  Procedure
                                    Step 1   Host the update installation program on your HTTP server.
                                    Step 2   Create an update XML file with any text editor.
                                    Step 3   Specify values in the XML as follows:
                                    • name—Specify the following ID as the value of the name attribute for the App element:

                                      • JabberWin—The update applies to Cisco Jabber for Windows.

                                      • JabberMac—The update applies to Cisco Jabber for Mac.

                                    • LatestBuildNum—Build number of the update.

                                    • LatestVersion—Version number of the update.

                                    • Mandatory—(Windows clients only) True or False. Determines whether users must upgrade their client version when prompted.

                                    • Message—HTML in the following format: 

                                      <![CDATA[your_html]]>

                                    • DownloadURL—URL of the installation package on your HTTP server.

                                      For Cisco Jabber for Mac the URL file must be in the following format: 
                                      Cisco-Jabber-Mac-version-size-dsaSignature.zip
                                    Step 4   Save and close your update XML file.
                                    Step 5   Host your update XML file on your HTTP server.
                                    Step 6   Specify the URL of your update XML file as the value of the UpdateUrl parameter in your configuration file.

                                    Custom Embedded Tabs

                                    Custom embedded tabs display HTML content in the client interface. Learn how to create custom embedded tab definitions for Cisco Jabber.

                                    Note

                                    The Jabber embedded browser does not support cookie sharing with pop-ups from SSO enabled webpages. The content on the pop-up window may fail to load.

                                    Custom Embedded Tab Definitions

                                    The custom embedded tab can only be configured using the jabber-config.xml file. The following XML snippet shows the structure for custom tab definitions: 
                                    <jabber-plugin-config>
	<browser-plugin>
		<page refresh="" preload="">
			<tooltip></tooltip>
			<icon></icon>
			<url></url>
		</page>
	</browser-plugin>
</jabber-plugin-config>

                                    Cisco Jabber for Windows supports Internet Explorer version 9 or earlier. The client uses Internet Explorer in version 9 mode if a later version is on the workstation.

                                    The following table describes the parameters for custom embedded tab definitions:
                                    Parameter Description

                                    browser-plugin

                                    Contains all definitions for custom embedded tabs.

                                    The value includes all custom tab definitions.

                                    page

                                    Contains one custom embedded tab definition.

                                    refresh

                                    Controls when the content refreshes.

                                    • true — Content refreshes each time users select the tab.

                                    • false (default) — Content refreshes when users restart the client or sign in.

                                    This parameter is optional and is an attribute of the page element.

                                    preload

                                    Controls when the content loads.

                                    • true — Content loads when the client starts.

                                    • false (default) — Content loads when users select the tab.

                                    This parameter is optional and is an attribute of the page element.

                                    tooltip

                                    Defines hover text for the custom embedded tab.

                                    This parameter is optional. If you do not specify the hover text, the client will use Custom tab.

                                    The value is string of unicode characters.

                                    icon

                                    		Specifies an icon for the tab. You can specify a local or hosted icon as follows:

                                    • Local icon—Specify the URL as follows: file://file_path/icon_name

                                    • Hosted icon—Specify the URL as follows: http://path/icon_name

                                    You can use any icon that the client browser can render can render, including .JPG, .PNG, and .GIF formats.

                                    This parameter is optional. If you do not specify an icon, the client loads the favicon from the HTML page. If no favicon is available, the client loads the default icon.

                                    url

                                    Specifies the URL where the content for the embedded tab resides.

                                    The client uses the browser rendering engine to display the content of the embedded tab. For this reason, you can specify any content that the browser supports.

                                    This parameter is required.

                                    User Custom Tabs

                                    Users can create their own custom embedded tabs through the client user interface.

                                    You must enable users to create custom embedded tabs. Set true as the value for the AllowUserCustomTabs parameter in your configuration file as follows: 
                                    <Options>
  <AllowUserCustomTabs>true</AllowUserCustomTabs>
</Options>

                                    Note

                                    User custom embedded tabs are set to true by default.

                                    Custom Icons

                                    To achieve optimal results, your custom icon should conform to the following guidelines:

                                    • Dimensions: 20 x 20 pixels

                                    • Transparent background

                                    • PNG file format

                                    Chats and Calls from Custom Tabs

                                    You can use protocol handlers to start chats and calls from custom embedded tabs. Make sure the custom embedded tab is an HTML page.
                                    • Use the XMPP: or IM: protocol handler to start chats.
                                    • Use the TEL: protocol handler to start audio and video calls.
                                    Related Information
                                    Protocol Handlers

                                    UserID Tokens

                                    You can specify the ${UserID} token as part of the value for the url parameter. When users sign in, the client replaces the ${UserID} token with the username of the logged in user.


                                    Tip

                                    You can also specify the ${UserID} token in query strings; for example, www.cisco.com/mywebapp.op?url=${UserID}.

                                    The following is an example of how you can use the ${UserID} token:

                                    1. You specify the following in your custom embedded tab:

                                      <url>www.cisco.com/${UserID}/profile</url>

                                    2. Mary Smith signs in. Her username is msmith.

                                    3. The client replaces the ${UserID} token with Mary's username as follows:

                                      <url>www.cisco.com/msmith/profile</url>

                                    JavaScript Notifications

                                    You can implement JavaScript notifications in custom embedded tabs. This topic describes the methods the client provides for JavaScript notifications. This topic also gives you an example JavaScript form that you can use to test notifications. It is beyond the scope of this documentation to describe how to implement JavaScript notifications for asynchronous server calls and other custom implementations. You should refer to the appropriate JavaScript documentation for more information.

                                    Notification Methods

                                    The client includes an interface that exposes the following methods for JavaScript notifications:
                                    • SetNotificationBadge — You call this method from the client in your JavaScript. This method takes a string value that can have any of the following values:

                                      • Empty — An empty value removes any existing notification badge.

                                      • A number from 1 to 999

                                      • Two digit alphanumeric combinations, for example, A1

                                    • onPageSelected() — The client invokes this method when users select the custom embedded tab.

                                    • onPageDeselected() — The client invokes this method when users select another tab.


                                    Note

                                    Not applicable for Jabber for iPhone and iPad

                                    • onHubResized() — The client invokes this method when users resize or move the client hub window.

                                    • onHubActivated() — The client invokes this method when the client hub windows is activated.

                                    • onHubDeActivated() — The client invokes this method when the client hub window is deactivated.

                                    Subscribe to Presence in Custom Tabs

                                    You can use the following JavaScript functions to subscribe to the presence of a contact and receive presence updates from the client:

                                    • SubscribePresence() — Specify a string value using the IM address of a user for this method.

                                    • OnPresenceStateChanged — This method enables users to receive updates from the client on the presence of a contact. You can specify one of the following values as the string:

                                      • IM address

                                      • Basic presence (Available, Away, Offline, Do Not Disturb)

                                      • Rich presence (In a meeting, On a call, or a custom presence state)


                                    Note

                                    • If you subscribe to the presence of a person who is not on your contact list (also called temporary presence subscription), the subscription expires after 68 minutes. After the subscription expires, you must re-subscribe to the person’s presence in order to continue to receive presence updates.

                                    • Jabber for iPad and iPhone only supports OnPresenceStateChanged.

                                    Get Locale Information in Custom Tabs

                                    You can use the following JavaScript functions to retrieve the current locale information of a contact from the client:

                                    • GetUserLocale() — This method enables users to request locale information from the client.

                                    • OnLocaleInfoAvailable — This method enables users to receive locale information from client. You can use a string value that contains the client locale information.


                                    Note

                                    Jabber for iPad and iPhone only supports OnLocaleInfoAvailable.

                                    Example JavaScript

                                    The following code is an example of an HTML page that uses JavaScript to display a form into which you can input a number from 1 to 999: 
                                    <html>
        <head>
                <script type="text/javascript">   
                                 function OnPresenceStateChanged(jid, basicPresence, localizedPresence) 
                                 {
                                          var cell = document.getElementById(jid);
                                          cell.innerText = basicPresence.concat(", ",localizedPresence);                                                   
                                 }              
                                                           
                                 function GetUserLocale()
                                 {
                                          window.external.GetUserLocale();
                                 }
                                                           
                                 function SubscribePresence() 
                                 {
                                          window.external.SubscribePresence('johndoe@example.com');
                                 }
                                                           
                                 function OnLocaleInfoAvailable(currentLocale)
                                 {
                                          var cell = document.getElementById("JabberLocale");
                                          cell.innerText = currentLocale;
                                 }
 
                                 function onHubActivated()
                                 {
                                          var cell = document.getElementById("hubActive");
                                          cell.innerText = "TRUE";
                                 }
                                                                
                                 function onHubDeActivated()
                                 {
                                          var cell = document.getElementById("hubActive");
                                          cell.innerText = "FALSE";
                                 }
 
                                 function onHubResized()
                                 {
                                          alert("Hub Resized or Moved");
                                 }                              
                                                                
                                 function OnLoadMethods()
                                 {
                                          SubscribePresence();
                                          GetUserLocale();
                                 }
                     </script>
               </head>
 
               <body onload="OnLoadMethods()">
                     <table>
                                 <tr>
                                             <td>John Doe</td>
                                             <td id="johndoe@example.com">unknown</td>
                                 </tr>
                    </table>
                    <table>
                                 <tr>
                                             <td>Jabber Locale: </td>
                                             <td id="JabberLocale">Null</td>
                                 </tr>
                                 <tr>
                                             <td>Hub Activated: </td>
                                             <td id="hubActive">---</td>
                                 </tr>     
                   </table>
               </body>
 
</html>

                                    To test this example JavaScript form, copy the preceding example into an HTML page and then specify that page as a custom embedded tab.

                                    Show Call Events in Custom Tabs

                                    You can use the following JavaScript function to show call events in a custom tab:

                                    OnTelephonyConversationStateChanged — An API in the telephony service enables the client to show call events in a custom embedded tab. Custom tabs can implement the OnTelephonyConversationStateChanged JavaScript function. The client calls this function every time a telephony conversation state changes. The function accepts a JSON string that the client parses to get call events.

                                    The following snippet shows the JSON that holds the call events:

                                    {
      "conversationId": string,
      "acceptanceState": "Pending" | "Accepted| | "Rejected",
      "state": "Started" | "Ending" | "Ended",
      "callType": "Missed" | "Placed" | "Received" | "Passive" | "Unknown",
      "remoteParticipants": [{participant1}, {participant2}, …, {participantN}],
      "localParticipant": {
      }
}

                                    Each participant object in the JSON can have the following properties:

                                    {
      "voiceMediaDisplayName": "<displayName>",
      "voiceMediaNumber": "<phoneNumber>",
      "translatedNumber": "<phoneNumber>",
      "voiceMediaPhoneType": "Business" | "Home" | "Mobile" | "Other" | "Unknown",
      "voiceMediaState": "Active" | "Inactive" | "Pending" | "Passive" | "Unknown",
}

                                    The following is an example implementation of this function in a custom embedded tab. This example gets the values for the state and acceptanceState properties and shows them in the custom tab.

                                    function OnTelephonyConversationStateChanged(json) {
      console.log("OnTelephonyConversationStateChanged");
      try {
        var conversation = JSON.parse(json);
        console.log("conversation id=" + conversation.conversationId);
        console.log("conversation state=" + conversation.state);
        console.log("conversation acceptanceState=" + conversation.acceptanceState);
        console.log("conversation callType=" + conversation.callType);        
      }
      catch(e) {
        console.log("cannot parse conversation:" + e.message);
      }
    }

                                    The following is an example implementation of this function with all possible fields:

                                    function OnTelephonyConversationStateChanged(json) {
      console.log("OnTelephonyConversationStateChanged");
      try {
        var conversation = JSON.parse(json);
        console.log("conversation state=" + conversation.state);
        console.log("conversation acceptanceState=" + conversation.acceptanceState);
        console.log("conversation callType=" + conversation.callType);
        for (var i=0; i<conversation.remoteParticipants.length; i++) {
          console.log("conversation remoteParticipants[" + i + "]=");
          console.log("voiceMediaDisplayName=" + conversation.remoteParticipants[i].voiceMediaDisplayName);
          console.log("voiceMediaNumber=" + conversation.remoteParticipants[i].voiceMediaNumber);
          console.log("translatedNumber=" + conversation.remoteParticipants[i].translatedNumber);
          console.log("voiceMediaPhoneType=" + conversation.remoteParticipants[i].voiceMediaPhoneType);
          console.log("voiceMediaState=" + conversation.remoteParticipants[i].voiceMediaState);
        }
        console.log("conversation localParticipant=");
        console.log("  voiceMediaDisplayName=" + conversation.localParticipant.voiceMediaDisplayName);
        console.log("  voiceMediaNumber=" + conversation.localParticipant.voiceMediaNumber);
        console.log("  translatedNumber=" + conversation.localParticipant.translatedNumber);
        console.log("  voiceMediaPhoneType=" + conversation.localParticipant.voiceMediaPhoneType);
        console.log("  voiceMediaState=" + conversation.localParticipant.voiceMediaState);
      }
      catch(e) {
        console.log("cannot parse conversation:" + e.message);
      }
    }

                                    Custom Embedded Tab Example

                                    The following is an example of a configuration file with one embedded tab: 
                                    <?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Client>
  <jabber-plugin-config>
   <browser-plugin>
     <page refresh ="true" preload="true">
     <tooltip>Cisco</tooltip>
     <icon>https://www.cisco.com/web/fw/i/logo.gif</icon>
     <url>https://www.cisco.com</url>
    </page>
   </browser-plugin>
  </jabber-plugin-config>
 </Client>
</config>

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