Call Forwarding

Call Forwarding

This screen displays the call forwarding status of your phone lines (Active = call forwarding enabled, Inactive = call forwarding disabled). The following figure shows a sample of the Call Forwarding screen and its options.

Figure 1. Sample Call Forwarding Screen



Activate and Manage a Line for Call Forwarding

Procedure
    Step 1   Click on the button bar. Your lines are displayed showing the call forwarding status of each line.
    Step 2   Select the relevant “Inactive” line to activate and configure call forwarding settings. The following call forward settings are available:
    Option Description
    Forward all incoming calls

    To forward all incoming calls to a specific number or Voicemail under all circumstances, check the Activate call forwarding & forward all calls to: check box and choose the required destination from the dropdown list. If this check box is checked, the other call forwarding options are hidden. Alternatively, choose the Specify another number option and enter your own destination in the adjacent free text field if required.
    Internal calls (calls from a company phone number)

    To forward all incoming internal calls to a specific number or Voicemail when the line is busy, check the When the line is busy, forward calls to: check box, and choose the required destination from the dropdown list.

    To forward all incoming internal calls to a specific number or Voicemail when there is no answer, check the When there is no answer, forward calls to: check box, and choose the required destination from the dropdown list.

    Alternatively, choose the Specify another number option and enter your own destination in the adjacent free text fields if required.
    External calls (calls from outside my company)

    To forward all external calls to a specific number or Voicemail when the line is busy, check the When the line is busy, forward calls to: check box, and choose the required destination from the dropdown list.

    To forward all external calls to a specific number or Voicemail when there is no answer, check the When there is no answer, forward calls to: check box, and choose the required destination from the dropdown list.

    Alternatively, choose the Specify another number option and enter your own destination in the adjacent free text field if required.
    Step 3   Click Save changes when complete.
    What to Do Next

    To deactivate a line that currently has call forwarding activated, click the required ‘Active’ line, uncheck the check boxes, and click Save. Alternatively, you can check the relevant check boxes in the Select a Line area of the screen and click Deactivate CF.

    To edit call forwarding settings for a line, click the required ‘Active’ line, change the settings as required, and click Save. Alternatively, you can apply the line settings for one of your lines to other lines by checking the relevant check boxes in the Select a Line area of the screen, clicking Assign Line Profile, choosing the line profile to copy from the dropdown list and clicking Save.