Manage Your Self Service

Manage Your Self Service

A logged in user can manage their Self Service account as follows:

  • Reset Your Password—Accessed from your Login page when you have forgotten your password.


    Note

    This capability is available only to non-LDAP or SSO users. Consult your administrator for more information.

  • Password Reset Questions—Allows you to configure your own password reset questions.

Configure Your Password Reset Questions


Note

Configuring your own password reset questions is available only if the credential policy applied to your user account has Number of Questions Asked During Password Reset set to > 0.

Procedure
    Step 1   Log in to Self Service.
    Step 2   Click the arrow next to the logged in user at the top right-hand side of the screen above the Activity Feed area.
    Step 3   Choose the Password Reset Questions option from the dropdown menu. The Password Reset Questions screen is displayed.
    Step 4   Type your password in the Current Password* field.
    Step 5   Choose the required security question from the Question* dropdown list.
    Step 6   Enter your answer to the above question in the Answer* field.
    Step 7   Repeat steps 5 and 6 until you have configured the required number of security questions (as determined by your administrator).
    Step 8   Enter your password in the Please enter your password field.
    Step 9   Click Submit when complete to configure your security questions and answers.

    Reset Your Password

    You can only reset your password if you have already provided answers to the security questions created by your administrator.

    If you forget your password while attempting to log in to Self Service:

    Procedure
      Step 1   Enter your username or email address in the Username or Email field on the Login screen.
      Step 2   Click the I forgot my password hyperlink located below the Password field.
      Step 3   Click in each security question field and type the correct answer. The number of available security questions is determined by your administrator.
      Step 4   Click in the New Password field and type your new password.
      Step 5   Re-enter your new password in the Repeat Password field.
      Step 6   Click Submit. Your password is changed and you are returned to the Login screen.