Preface

Change History

Changes

Section

Date

Initial Release of Document for Release 15.0(1)

April 2025
Floating Field Tag values updated for Tags 312 and 313 Tag Values table in Constants and Status Codes chapter
Features removed and unsupported in the CCE 15.0(1) release have been removed from this guide. Protocol Version 25 in Changes and Additions chapter

About This Guide

This manual describes the Customer Telephony Integration (CTI) Server message interface between Unified Contact Center Enterprise (Unified CCE) and application programs.

Audience

This manual is for system integrators and programmers who want to integrate CTI client applications with Unified CCE.

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Conventions

This document uses the following conventions:

Table 1. Conventions

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, folder names, and submenu names.

For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.