POD_Add

Use the POD_Add custom action element to create Piece of Data (POD). You can associate the POD with a customer by using the Customer ID field. The contributor of the POD is the VXML Server hostname.

Note

 

If the POD_Add element is run successfully, the customer's phone number is automatically populated in the Context_POD_Source_Phone data element.

Settings

Name (Label)

Type

Req'd

Single Setting Value

Substitution Allowed

Default

Notes

Customer ID

string

No

true

true

None

The customer identification number.

Tags

string

No

true

true

None

A comma-separated list of tags to be associated with the POD.

Field Sets

string

Yes

true

true

None

A comma-separated list of fieldsets. A fieldset is a grouping of related data elements.

<DATA_ELEMENT>

string

No

false

true

None

User-defined data element that contains data about a POD.

To add additional data elements. perform the following steps:

  1. Right-click

    Field Sets setting name or the area below.

  2. Choose Add Data Element.

You can add, delete, or update the data elements by using these options:

  • Add Data Element

  • Delete Data Element

  • Update Name

Element Data

Name

Type

Notes

pod_id

string

Contains the unique ID for the POD that was created.

Session Data

Name

Type

Notes

PodId

string

Contains the unique ID for the POD if the POD creation is successful.

When a subdialog returns, IVR subsystem populates the POD.ID ECC variable with PodId. The Call Server sends the POD.ID ECC variable to Unified ICM.

Exit States

Name

Notes

done

The custom action element is added.

Events

Name (Label)

Notes

Event Type

You can select Java Exception as event handler type.

The output of the Customer_Lookup element can be in JSON format . To know more about parsing the JSON Data refer to "Parsing JSON Data" section in User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio.