Callback_Get_Status

The Callback_Get_Status element is responsible for retrieving all information about the callback related to the current call (if a callback exists).

Settings

None.

Element Data

Name

Type

Notes

startCallback

boolean

Specifies whether the application should call the caller, given current caller position in queue and rate of de-queue.

ewt

int

Current estimated remaining wait time in seconds for this caller before the callback should be initiated.

qpos

int

Current position in queue.

rec

string

Recording URL that was stored in the callback table. This only needs to be returned if startCallback is true.

DORateA

int

Average number of seconds that it takes for each caller in this queue to leave the queue. This includes both callers leaving queue by going to agents and callers in queue abandoning.

DORateB

int

Average number of seconds that it takes for the #1 caller in this queue to leave the queue.

RORate

int

Average number of seconds that it takes to get the caller back after starting the callback. The rate is the same for all queues. This includes dial time, ring time, and IVR time spent asking the caller if they are ready to take the callback.

cli

string

The Calling Line ID to be used for this callback

rna

int

Ring No Answer timeout for this call

dn

string

Destination number for this outbound call

Exit States

Name

Notes

done

The element is successfully run and the value is retrieved.

error

The element failed to retrieve the value.

Folder and Class Information

Studio Element Folder Name

Class Name

Cisco > Callback

com.cisco.cvp.vxml.custelem.callback.GetStatus

Events

Name (Label)

Notes

Event Type

You can select Java Exception as event handler type.

The output of the Customer_Lookup element can be in JSON format . To know more about parsing the JSON Data refer to "Parsing JSON Data" section in User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio.