Callback_Enter_Queue

The Callback_Enter_Queue element is responsible for adding a new caller to the queue. This element must be run for all callers even if the caller may not be offered a callback.

Settings

None.

Element Data

Name

Type

Notes

ewt

int

The calculated estimated wait time for caller in queue.

Exit States

Name

Notes

done

The element is successfully run and the value is retrieved.

error

The element failed to retrieve the value.

Folder and Class Information

Studio Element Folder Name

Class Name

Cisco > Callback

com.cisco.cvp.vxml.custelem.callback.EnterQueue

Events

Name (Label)

Notes

Event Type

You can select Java Exception as event handler type.

The output of the Customer_Lookup element can be in JSON format . To know more about parsing the JSON Data refer to "Parsing JSON Data" section in User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio.