Web Services Element
Web services are a common way for any kind of application to communicate with externally hosted servers to retrieve information or send notification events in a standard manner. Voice applications that access a web service can use the Web Services element.
Web Services Element—A special action element used to interface with a web service.
The Web Services element is an action element so it has the same features as the action element: it does not affect the call flow and has a single exit state. The Web Services element, however, has a more complex configuration than a standard action element. Call Studio renders this configuration with its own special interface.
One unique feature of the Web Services element is its ability to configure itself at design time. This is done by loading a Web Services Description Language (WSDL) file. A WSDL file is an XML file that defines the operations supported by the web services server. It is necessary in order to define the inputs required by the service that must be entered by the designer and the outputs returned by the service that can then be stored for use later in the application.
For much more detailed information about how to use the Web Services element, refer to the Call Studio online help.