Welcome to Cisco Unified Customer Voice Portal (Unified CVP), the most robust platform for building exciting, dynamic VoiceXML-based voice applications.

Unified CVP:

• Allows users to build complex voice applications without requiring extensive knowledge of Java and VoiceXML.

• Includes an easy, graphical interface for building voice applications and simplifies the tasks of building custom components that easily plug into the software’s modular architecture.

• Provides the fastest, most error-free process for building professional, dynamic voice applications.

This user guide introduces the process of building voice applications that will use the various components of Unified CVP software. Its primary focus is to explain the necessary concepts to take advantage of the Cisco Unified CVP VXML Server (VXML Server), while introducing the other components. This guide refers to additional documentation to fully describe other components. If you are just getting started with Unified CVP software you should read the first few chapters to understand the Unified CVP software environment and some of the designs of the Unified CVP platform.