Substitution Tag Reference
The following table lists the contents of tags used for setting value substitution. To represent each of the data values, the tag is rendered with braces containing the tag content listed and is case sensitive. The fragments rendered bold represent values replaced by the application designer. Optional information is enclosed in brackets ([]).
|
Tag Content |
Description |
|
CallData.ANI |
The ANI of the current call or NA if not sent. |
|
CallData.DNIS |
The DNIS of the current call or NA if not sent. |
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CallData.UUI |
The UUI of the current call or NA if not sent. |
|
CallData.IIDIGITS |
The IIDIGITS of the current call or NA if not sent. |
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CallData.SOURCE |
The name of the application that transferred to this one. |
|
CallData.APP_NAME |
The name of the current application. |
|
CallData.DURATION |
The duration, in seconds, of the call up to this point. |
|
CallData.LANGUAGE |
The language for the application, up to this point in the call. |
|
CallData.ENCODING |
The VoiceXML encoding for the application, up to this point in the call. |
|
Data.Session.VAR |
The value of Session Data where VAR represents the name of the session variable. The object stored there will be represented as a string. |
|
Data.Element.ELEMENT.VAR |
The value of Element Data where ELEMENT represents the name of the element and VAR represents the name of the element variable. |
|
Data.Session.lastException.type |
The type of the last exception occurred. |
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Data.Session.lastException.code |
This is the exception code for the last exception occurred. |
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Data.Session.lastException.message |
The message of the last exception. |
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Data.Session.lastException.custom_field1, custom_field2, and custom_field3 |
This is the user-defined fields of the last exception. |
|
CallerActivity.NthElement.N |
The name of a certain element visited in the call where N represents the number for the nth element. |
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CallerActivity.NthExitState.N |
The name of a certain element’s exit state visited in the call where N represents the number for the nth element. |
|
CallerActivity.TimesElementVisited.ELEMENT |
The number of times an element was visited in the call where ELEMENT represents the name of the element. |
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CallerActivity.imesElementVisitedExitState. ELEMENT.EXIT_STATE |
The number of times an element was visited in the call with a particular exit state where ELEMENT is the name of the element and EXIT_STATE is the exit state. |
|
GeneralDateTime.HourOfDay.CURRENT |
The current hour. |
|
GeneralDateTime.HourOfDay.CALL_START |
The hour the call started. |
|
GeneralDateTime.Minute.CURRENT |
The current minute. |
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GeneralDateTime.Minute.CALL_START |
The minute the call started. |
|
GeneralDateTime.DayOfMonth.CURRENT |
The current day of the month. |
|
GeneralDateTime.DayOfMonth.CALL_START |
The day of the month the call started. |
|
GeneralDateTime.Month.CURRENT |
The current month. |
|
GeneralDateTime.Month.CALL_START |
The month the call started. |
|
GeneralDateTime.DayOfWeek.CURRENT |
The current day of the week. |
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GeneralDateTime.DayOfWeek.CALL_START |
The day of the week the call started. |
|
GeneralDateTime.Year.CURRENT |
The current year. |
|
GeneralDateTime.Year.CALL_START |
The year the call started. |
The following tags will cause an error if the User Management System is inactive. Additionally, these tags relate to the current user and will cause an error unless the call is linked to a UID.
|
Tag |
Description |
|
UserInfo.Demographic.NAME |
The name of the current user. |
|
UserInfo.Demographic.ZIP_CODE |
The zip code of the current user. |
|
UserInfo.Demographic.BIRTHDAY |
The birthday of the current user. |
|
UserInfo.Demographic.GENDER |
The gender of the current user. |
|
UserInfo.Demographic.SSN |
The social security number of the current user. |
|
UserInfo.Demographic.COUNTRY |
The country of the current user. |
|
UserInfo.Demographic.LANGUAGE |
The language of the current user. |
|
UserInfo.Demographic.CUSTOM1 |
The contents of the first custom column of the current user. |
|
UserInfo.Demographic.CUSTOM2 |
The contents of the second custom column of the current user. |
|
UserInfo.Demographic.CUSTOM3 |
The contents of the third custom column of the current user. |
|
UserInfo.Demographic.CUSTOM4 |
The contents of the fourth custom column of the current user. |
|
UserInfo.AniInfo.FIRST |
The first phone number associated with the current user’s account. |
|
UserInfo.AniInfo.NUM_DIFF |
The total number of different phone numbers associated with the current user’s account. |
|
UserInfo.UserDateTime.HourOfDay. LAST_MODIFIED |
The hour of the last time the current user’s account was modified. |
|
UserInfo.UserDateTime.HourOfDay. CREATION |
The hour of the last time the current user’s account was created. |
|
UserInfo.UserDateTime.HourOfDay. LAST_CALL |
The hour of the last time the current user called. |
|
UserInfo.UserDateTime.Minute. LAST_MODIFIED |
The minute of the last time the current user’s account was modified. |
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UserInfo.UserDateTime.Minute.CREATION |
The minute of the last time the current user’s account was created. |
|
UserInfo.UserDateTime.Minute. LAST_CALL |
The minute of the last time the current user called. |
|
UserInfo.UserDateTime.DayOfMonth. LAST_MODIFIED |
The day of the month of the last time the current user’s account was modified. |
|
UserInfo.UserDateTime.DayOfMonth. CREATION |
The day of the month of the last time the current user’s account was created. |
|
UserInfo.UserDateTime.DayOfMonth. LAST_CALL |
The day of the month of the last time the current user called. |
|
UserInfo.UserDateTime.Month. LAST_MODIFIED |
The month of the last time the current user’s account was modified. |
|
UserInfo.UserDateTime.Month.CREATION |
The month of the last time the current user’s account was created. |
|
UserInfo.UserDateTime.Month.LAST_CALL |
The month of the last time the current user called. |
|
UserInfo.UserDateTime.DayOfWeek. LAST_MODIFIED |
The day of the week of the last time the current user’s account was modified. |
|
UserInfo.UserDateTime.DayOfWeek. CREATION |
The day of the week of the last time the current user’s account was created. |
|
UserInfo.UserDateTime.DayOfWeek. LAST_CALL |
The day of the week of the last time the current user called. |
|
UserInfo.UserDateTime.Year. LAST_MODIFIED |
The year of the last time the current user’s account was modified. |
|
UserInfo.UserDateTime.Year.CREATION |
The year of the last time the current user’s account was created. |
|
UserInfo.UserDateTime.Year.LAST_CALL |
The year of the last time the current user called. |
|
UserInfo.CalledFromAni |
Is true if the current user has made calls from the current phone or false if not. |
|
UserInfo.AccountInfo.PIN |
The PIN number of the current user’s account. |
|
UserInfo.AccountInfo.ACCOUNT_NUMBER |
The account number of the current user’s account. |
|
UserInfo.AccountInfo.EXTERNAL_UID |
The external UID of the current user’s account. |
These tags relate to historical data. While still requiring the User Management System to be active, these do not require a user to be associated with the call. The fragments rendered bold represent values replaced by the application designer. Optional information is encapsulated in brackets ([]).
|
Tag Content |
Description |
|
GeneralAniInfo.AniDateTime.HourOfDay. LAST_CALL[.ANI] |
The hour of the last time a call was received from the current phone number. Use ANI to get the last time a call was received from another number where ANI is the number. |
|
GeneralAniInfo.AniDateTime.Minute. LAST_CALL[.ANI] |
The minute of the last time a call was received from the current phone number or ANI if specified. |
|
GeneralAniInfo.AniDateTime.DayOfMonth. LAST_CALL[.ANI] |
The day of the month of the last time a call was received from the current phone number or ANI if specified. |
|
GeneralAniInfo.AniDateTime.Month. LAST_CALL[.ANI] |
The month of the last time a call was received from the current phone number or ANI if specified. |
|
GeneralAniInfo.AniDateTime.DayOfWeek. LAST_CALL[.ANI] |
The day of the week of the last time a call was received from the current phone number or ANI if specified. |
|
GeneralAniInfo.AniDateTime.Year. LAST_CALL[.ANI] |
The year of the last time a call was received from the current phone number or ANI if specified. |
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GeneralAniInfo.AniNumCalls[.ANI] |
The number of calls received from the current phone number or ANI if specified. |
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Each Date / Time tag evaluates to 0–23 when referring to the hour, 0-59 when referring to the minute, 1–12 when referring to the month, 1–31 when referring to the day of the month, 1–7 when referring to the day of the week (where 1 is Sunday), and the year is represented as a four-digit number.
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If any data represented by the tag ends up as null, substitution renders it as an empty string. For example, if a setting contained source{CallData.SOURCE} and there was no application that transferred to the current application, the setting would be evaluated as source. In this case, a warning appears in the Error Log for the application noting that a substitution value was null and was replaced with an empty string.
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