Unified CCX Upgrade

Unified CCX Upgrade Types

You can upgrade to Unified CCX 15.0 only from Unified CCX versions 12.5(1), 12.5(1) SU1, 12.5(1) SU2, and 12.5(1) SU3. If you are using any prior release of Unified CCX, you have to upgrade to 12.5 and then upgrade to 15.0.

Table 1. Upgrade Details

Upgrade File Type

Upgrade Method

Apply Upgrade From

ISO Image

  • Command Line Interface (CLI)

  • Cisco Unified OS Administration Web Interface

  • Local ISO

  • FTP/SFTP server

Note

  • There is service interruption during the upgrade and subsequent server restart.

  • The new version installs on the inactive partition.

Important Considerations for Upgrade

  • To manage your license, you must use Smart Licensing. For more information about Smart Licensing, see Cisco Unified Contact Center Express Features Guide.

  • For systems upgrading from 12.5.1 SU1 or earlier to 12.5.1 SU2 or higher, you must update AssertionConsumerService URL manually on IDP, or as part of normal configuration process you must disable SSO, generate new Service Provider XML file, and reconfigure SSO.

    Upon upgrading from 12.5.1 SU1 to SU2, the SP XML File on UCCX changes as below:

    • For 12.5.1 SU1 or prior, https://FQDN:8553/ids/saml/response

    • For 12.5.1 SU2 or higher, https://FQDN:8553/ids/saml/response?metaAlias=/sp

  • For a 100 agent profile, you must configure 16GB of vRAM. For a 400 agent profile, you must configure 24GB of vRAM.

  • Install Unified CCX only on virtual machines. Unified CCX will not run on bare metal.

  • In the virtual machine, change the Guest OS version to match the OS version of Unified CCX.

  • You must manually adjust the CPU Limit within VMware for the ESXi host to "Unlimited".

  • DNS is mandatory. Before you upgrade, configure the domain name and DNS server IPs and ensure the forward and reverse lookups on the DNS server are correct.

  • Do not make any configuration changes during upgrade because changes are lost after upgrade.

  • Always ensure to perform the backup on the first node before you start upgrading the second node.

  • Upgrade Unified CCX during off-peak hours or during a maintenance window to avoid service interruptions.

  • In an HA deployment of Unified CCX, you must switch both the Unified CCX nodes to the newer version during the same maintenance window.

    If the contact center is expected to function with only the first node that is switched to the new version, ensure that the following conditions are met until the switch version on the second node is complete:

    • No agents are logged in to the second node.

    • The services, Cisco Finesse Tomcat, Cisco Unified CCX Engine, and Cisco Unified CCX Database are in Stopped state on the second node.

  • Upgrade Unified CCX and Cisco Customer Collaboration Platform in the same maintenance window and perform the upgrade on Cisco Customer Collaboration Platform first, followed by Unified CCX.

  • After the upgrade of Cisco Customer Collaboration Platform, unread and unhandled emails are downloaded from the mail server and added to Unified CCX. However, the draft emails are not downloaded.

  • Ensure that a valid Cisco Customer Collaboration Platform OVA is deployed for a successful install or upgrade. The upgrade stops if no Cisco Customer Collaboration Platform OVA is found in the deployment.

  • Both the nodes in a cluster must run the same release of Unified CCX. The only exception is while you are upgrading the cluster software, during which a temporary mismatch is allowed.

  • Before upgrading Unified CCX to 15.0, ensure that the VM type is open-vm-tools. Use the utils vmtools status command to know the type of vm-tools. Run the utils vmtools switch open command to change the VM type. This command updates the vm-tools and restarts the VM. After the restart, verify the VM type and then upgrade.

  • Upgrade VMware tools and change the NIC adapter type for Unified CCX after the refresh upgrade and before initiating the switch version.

  • For more information on Certificates, see Cisco Unified Contact Center Certificate Management Guide available at: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html.

  • Unified CCX 12.5(1) and later versions include a feature in the VMware Installation information line to indicate if the disk partitions are aligned. For aligned disk partitions, the VMware installation information line indicates "Partitions aligned". After upgrading, if the VMware installation information line indicates "ERROR-UNSUPPORTED: Partitions unaligned.", it means that Cisco cannot provide support for any performance issues. To correct a virtual machine with unaligned partitions, you must perform the applicable restore (with rebuild) scenario procedure in Unified CCX Administration. For more information, see Cisco Unified Contact Center Express Admin and Operations Guide.

  • After the upgrade, the OS Administration lists the manually uploaded third-party CA certificates but does not list the third-party CA certificates that are packaged with Unified CCX.

  • If any Unified Intelligence Center user was made an Administrator using the utils cuic user make-admin [user-name] command before an upgrade of Unified CCX, the user loses the Cisco Cisco Unified Intelligence Center Administrator capabilities after the upgrade. Execute the CLI again, after the upgrade, to make the user a Cisco Unified Intelligence Center Administrator.

  • In an HA setup, do not switch versions on both the first and second nodes at the same time.

  • When you upgrade Unified CCX in an HA deployment, ensure that the following conditions are met before the switch version is initiated on Node 2:

    • If you have upgraded Node 1 to a new version and then reinstalled Node 2 with an older version, you must upgrade Node 1 and Node 2 again to the new version, before you start the switch version.

    • The switch version of Node 1 is complete and the node is successfully restarted. Otherwise, the upgrade might fail or there might be discrepancy in data.


      Note
      The switch version of Node 1 automatically initiates a node restart and there is no need to manually restart Node 1.

    • Ensure that you are able to log in successfully to Cisco Unified Intelligence Center, on Node 1, using the Administrator or Reporting User credentials.

  • After switching the version, you may experience a delay of approximately 30 minutes for the services to start during the first restart of the Unified CCX and Cisco Collaboration Platform systems. This is due to the application of security policies after upgrade. This delay will not appear in subsequent restarts.

  • Do not modify the Hostname or IP address of the Unified CCX server during the upgrade process.

  • After the upgrade of Unified CCX, agents and supervisors must clear the browser cache and cookies before logging in to the Cisco Finesse Desktop and the Cisco Unified Intelligence Center.

  • After a successful installation or upgrade, download and install the language pack COP to use the Cisco Unified Intelligence Center interface and the Cisco Finesse Desktop interface in a language other than English.

  • After the upgrade, you must manually remove the Context Service gadget from the Cisco Finesse desktop (Desktop Layout and Team Desktop Layout).

  • After the upgrade of Unified CCX, if necessary, the administrator can copy the sample configurations for customizing desktop properties from the View Default Layout (Cisco Finesse Administration console > Desktop Layout) and add to the respective custom layouts.

    For more information, see the Upgrade section in the Cisco Finesse Installation and Upgrade Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/finesse/products-installation-guides-list.html.

  • After the upgrade, you can move to Smart Licensing. For Smart Licensing details, see Cisco Unified Contact Center Express Features Guide.

  • From Unified CCX Release 12.5(1) SU1, the connection between RmCm Subsystem and Unified CM can be secured by enabling Secure Real–Time Transport Protocol (SRTP) in AppAdmin. If you had enabled SRTP before upgrading to Unified CCX, disable and enable it again after upgrade. Otherwise, the connection between RmCm Subsystem and Unified CM will not be secure.

  • When SRTP is enabled in Unified CCX, after upgrading, the RmCm subsystem will be out of service on the subscriber node. Disable and enable SRTP again to operate Unified CCX in SRTP-enabled mode.

  • When SRTP is enabled in Unified CCX, if you switch back toany of the previous supported versions, the RmCm subsystem will be out of service on both the nodes. Disable and enable SRTP again to operate Unified CCX in SRTP-enabled mode.

Preupgrade Tasks


Note

All the nodes in a cluster must be on the same version. However, if you have upgraded only some nodes and want Intelligence Center Reporting Service available on the upgraded nodes, do one of the following:

  • Stop the Intelligence Center Reporting Service on all the nodes that aren’t upgraded and then restart the upgraded nodes.

  • Before the upgrade, change the cluster mode to UDP on all the nodes using the utils cuic cluster mode CLI command. After upgrading all the nodes, set the cluster mode to TCP. For more information, see the section in the Administration Console User Guide Cluster Configuration for JVM Using Hazelcast for Cisco Unified Intelligence Center.

  1. Obtain the pre-upgrade COP from https://software.cisco.com/download/home/270569179.

    The following table lists the release versions and their corresponding COP files to upgrade to Release 15.0:

    Table 2. Release Versions and COP Files for Unified CCX

    Version

    Release 15.0 Pre-Upgrade COP Name

    12.5(1)

    ucos.keymanagement.v01.cop.sgn

    12.5(1) SU1

    ucos.keymanagement.v02.cop.sgn

    12.5(1) SU2

    ucos.keymanagement.v02.cop.sgn

    12.5(1) SU3

    No COP required.
    Table 3. Release Versions and COP Files for Customer Collaboration Platform

    Version

    Release 15.0 Pre-Upgrade COP Name

    12.5(1)

    ciscoccp.keymanagement.v01.cop.sgn

    ciscoccp.15.0.PREUPGRADE-ApacheSolandraMigration.170.cop.sgn

    12.5(1) SU1

    ciscoccp.keymanagement.v02.cop.sgn

    ciscoccp.15.0.PREUPGRADE-ApacheSolandraMigration.170.cop.sgn

    12.5(1) SU2

    ciscoccp.keymanagement.v02.cop.sgn

    ciscoccp.15.0.PREUPGRADE-ApacheSolandraMigration.170.cop.sgn

    12.5(1) SU3

    ciscoccp.15.0.PREUPGRADE-ApacheSolandraMigration.170.cop.sgn

    Note

    If you have enabled FIPS, you must install the ciscouccx.fips.1501.PREUPGRADE.33.cop.sgn COP file. This COP is applicable to all the Unified CCX 12.5 versions.

    If you use the ciscouccx.fips.1501.PREUPGRADE.33.cop.sgn COP file to upgrade, you must use the ciscouccx.fips.1501.ES.Rollback.cop.sgn COP file to rollback.

    There is no specific order you must follow while installing the pre-upgrade COP files.

    You must install the COP files on both the publisher and the subscriber nodes. The changes take effect immediately after you install the pre-upgrade COP files. Reboot is not needed.

    No COP file is needed for a new installation.

    For information on installing COP files, see Apply COP File.

  2. Obtain the ISO file from https://software.cisco.com/download/home/270569179.

  3. Create an ISO image of the upgrade file and place the ISO image on an FTP/SFTP server to which your server has access.

  4. Obtain the license file.

  5. Back up all the existing data. For more information, see the Cisco Unified Contact Center Express Admin and Operations Guide.

  6. In the Unified CCX Administration, navigate to Tools > Password Management. Ensure that the passwords are same in both the nodes.

  7. Upload the Customer Collaboration Platform certificate to the Unified CCX Tomcat trust store using the Cisco Unified OS Administration interface. You can also use the set cert import trust tomcat CLI.

  8. Perform one of the following:

    1. If the Cisco Unified Communications Manager (CUCM) cluster is using the self-signed certificate, upload the Tomcat certificates from all the nodes of the cluster to the Unified CCX Tomcat trust store. To upload certificates, use the Cisco Unified OS Administration interface (for example, https://<uccx-hostname>/cmplatform) or the set cert import trust tomcat CLI.

    2. If the Cisco Unified Communications Manager (CUCM) cluster is using a CA-signed certificate, upload the root and the intermediate CA certificates to the Unified CCX Tomcat trust store.


      Note

      • For adding the UCCX certificate to the CUCM Phone trust store, refer to Finesse IP Phone Agent Certificate Management section in the Cisco Unified Contact Center Express Admin and Operations Guide.

      • For information on using secure ports, refer to Finesse Port Utilization section in the Port Utilization Guide for Cisco Unified Contact Center Express Solution.

      • The single button FIPPA service must be added to CUCM.

  9. Install the corresponding COP files. For information about installing the COP files, see COP File.


    Note

    If you don't install these COP files, the upgrade fails.

Unified CCX Upgrade Scenarios

The following table lists the required tasks to upgrade a Single Node and a High Availability (HA) setup for Refresh Upgrade and Linux to Linux Upgrade types.

Table 4. Upgrade Scenarios

Upgrade Scenario

Tasks

12.5(1)/12.5(1) SU1/12.5(1) SU2, 12.5(1) SU3 to 15.0.

Preupgrade Task

Obtain the required preupgrade COP file from https://software.cisco.com/download/home/270569179. To know more about the preupgrade files needed for your release version, see Preupgrade Tasks.

Single Node Setup:

  1. Upgrade Unified CCX Using Web Interface Or Upgrade Unified CCX Using CLI

  2. Verify Version of Unified CCX

  3. Verify Status of Services

HA Setup:

  1. Upgrade Unified CCX Using Web Interface or Upgrade Unified CCX Using CLI.

    1. Upgrade the first node.

      Check all the services in the first Node from CLI and GUI and ensure that all the services are in Good/In_Service state.

    2. Upgrade the second node.

  2. Check and Perform Switch Version.

    Note

     

    Check all the services in the first Node from CLI and GUI and ensure that all the services are in Good/In_Service state.

    1. Perform switch version on the first node.

    2. Perform switch version on the second node.

    Note

     
    After the switch version is complete on the second node, open the Unified CCX Administration page of the first node to check if the page is requesting for a license. Provide the license on the first node.

  3. Verify Version of Unified CCX

  4. Verify Status of Services

  5. Verify Unified CCX Database Replication

COP File

The COP file is the Cisco Options Package file. It is a compressed TAR file or an RPM file that has a cop.sgn file extension, and is signed by Cisco. COP files are installed on the active partition. You can apply the COP file using the CLI. The COP files for a specific release version can be downloaded from the location, Download Software. (For example, browse to Unified Contact Center Express Upgrade Utilities for a specific release version from the following location, Products > Customer Collaboration > Contact Center Solutions > Unified Contact Center Express).

Apply COP File


Attention

See the documentation that is provided with the COP file for additional instructions on how to apply the COP file.


Attention

Contact Cisco if you want to roll back the COP file.


Note

For an HA setup, repeat this procedure for node 2 only after restarting node 1 after successful COP installation.

Before you begin

  1. Place the COP file on an FTP/STFP server to which your server has access.

Procedure

Step 1

Follow Steps 1 to 8 from Upgrade Unified CCX Using CLI.

Step 2

Enter the command utils system restart to restart the server.

Virtual Machine Parameters to Support Upgrade

Before you upgrade to 15.0, you must modify the virtual machine parameters.

  1. After a successful installation of the upgrade COP, power off the virtual machine.

  2. In the VMWare VSphere, right-click on the virtual machine and select Edit Settings.

  3. In the Options tab, select General Options, update the Guest OS Version to Other Linux(64 bit), and click OK.

  4. Again, right-click on the virtual machine and select Edit Settings. In the Hardware tab, update the Memory Size and RAM. For the appropriate parameter values, see the Virtualization for Cisco Unified Contact Center Express.

  5. Power on the virtual machine and continue with the upgrade.


Note
If you perform a switch-back to any of the previous releases, you must modify the virtual machine parameters as mentioned in the Virtualization for Cisco Unified Contact Center Express.

Upgrade Unified CCX Using Web Interface

You can upgrade Unified CCX either from a local DVD or from a FTP/SFTP server.

Procedure

Step 1

Log in to Cisco Unified OS Administration using administrator username and password.

Step 2

Choose Software Upgrades > Install/Upgrade.

Step 3

Choose source as either DVD/CD or Remote Filesystem from the Source list.

Step 4

Enter the path of the upgrade file in the Directory field. For Remote Filesystem, enter a forward slash (/) followed by the directory path.

Step 5

If you chose Remote Filesystem, follow the instructions on the screen; otherwise, skip to Step 6.

Step 6

Click Next to see the list of upgrades that are available.

Step 7

Choose the appropriate upgrade file, and click Next.

Step 8

Enter relevant information in the Email Destination and SMTP server fields to use the Email Notification feature.

Step 9

Click Next to initiate the upgrade process.

Note

 

After upgrading Unified CCX, the CAs that are not approved by Cisco are removed from the platform trust store. However, you can add them back, if necessary.

Upgrade Unified CCX Using CLI

Procedure

Step 1

Log in to Cisco Unified OS Platform CLI using administrator username and password.

Step 2

Enter the command show version active and check the current version.

Step 3

Enter the command utils system upgrade status and check that the node is ready for upgrade.

Step 4

Enter the command utils system upgrade initiate to initiate the upgrade process.

Step 5

Choose the source where the upgrade file is placed.

Step 6

Follow the instructions on the screen.

Your entries are validated and the available files list is displayed.

Step 7

After the installation is complete, enter the show version inactive command to check the upgraded version.

Note

 

If you enter show version active command during the upgrade process (by using an ISO image), it displays the version that is being upgraded to.

After upgrading Unified CCX, the CAs that are not approved by Cisco are removed from the platform trust store. However, you can add them back, if necessary.

Upgrade Unified CCX Using Web Interface

You can upgrade Unified CCX either from a local DVD or from a FTP/SFTP server.

Procedure

Step 1

Log in to Cisco Unified OS Administration using administrator username and password.

Step 2

Choose Software Upgrades > Install/Upgrade.

Step 3

Choose source as either DVD/CD or Remote Filesystem from the Source list.

Step 4

Enter the path of the upgrade file in the Directory field. For Remote Filesystem, enter a forward slash (/) followed by the directory path.

Step 5

If you chose Remote Filesystem, follow the instructions on the screen; otherwise, skip to Step 6.

Step 6

Click Next to see the list of upgrades that are available.

Step 7

Choose the appropriate upgrade file, and click Next.

Step 8

Enter relevant information in the Email Destination and SMTP server fields to use the Email Notification feature.

Step 9

Click Next to initiate the upgrade process.

Note

 

After upgrading Unified CCX, the CAs that are not approved by Cisco are removed from the platform trust store. However, you can add them back, if necessary.

Upgrade Unified CCX Using CLI

Procedure

Step 1

Log in to Cisco Unified OS Platform CLI using administrator username and password.

Step 2

Enter the command show version active and check the current version.

Step 3

Enter the command utils system upgrade status and check that the node is ready for upgrade.

Step 4

Enter the command utils system upgrade initiate to initiate the upgrade process.

Step 5

Choose the source where the upgrade file is placed.

Step 6

Follow the instructions on the screen.

Your entries are validated and the available files list is displayed.

Step 7

After the installation is complete, enter the show version inactive command to check the upgraded version.

Note

 

If you enter show version active command during the upgrade process (by using an ISO image), it displays the version that is being upgraded to.

After upgrading Unified CCX, the CAs that are not approved by Cisco are removed from the platform trust store. However, you can add them back, if necessary.

Upgrade VMware Tools

Perform the below procedures to install and upgrade VMware tools for Unified CCX post Refresh Upgrade and prior to initiating Switch Version.

Upgrade VMware Tools using vSphere Client for Unified CCX

Procedure

Step 1

Ensure you have powered on the virtual machine.

Step 2

Right-click the VM menu bar, choose Guest > Install/Upgrade VMware tools.

Step 3

Select the automatic tools update and click OK. It takes few minutes to complete. Once the update is complete, the tools are listed as Running (Current) on the VM's Summary tab in vSphere.

Note

 

For more information about VMware ESXi's that are supported, refer to the Virtualization for Cisco Unified Contact Center Express.

Upgrade VMware Tools using CLI for Unified CCX

Procedure

Step 1

Ensure you have powered on the virtual machine.

Step 2

Right-click the VM menu bar, choose Guest > Install/Upgrade VMware tools.

Step 3

Select the interactive tools update and click OK.

Step 4

Open the console and login at the command prompt.

Step 5

Enter the command utils vmtools refresh and confirm.

The server automatically reboots twice.

Step 6

After reboot, check the Summary tab for the VM to verify that the VMware tools version is current. If it is not current, reboot the VM and check the version again. It takes few minutes to complete. Once the process is complete, the tools are listed as Running (Current) on the VM's Summary tab in vSphere.

Upgrade VMware Tools using Windows guest OS for Unified CCX

Procedure

Step 1

Ensure you have powered on the virtual machine.

Step 2

Right-click the VM menu bar, choose Guest > Install/Upgrade VMware tools. Click OK on the popup window.

Step 3

Login to the VM as a user with Administrative privileges.

Step 4

Run VMware tools from the DVD drive. The installation wizard starts.

Step 5

Follow the prompts in the wizard to complete the VMware Tools installation. Choose the Typical installation option.

Step 6

When the VM Tools installation finishes, restart the virtual machine for the changes to take effect. After the process is complete , the tools are listed as Running (Current) on the VM's Summary tab in vSphere.

Change NIC Adapter Type

Perform the below procedure post Refresh Upgrade and prior to initiating Switch Version.

Procedure

Step 1

From VMware VSphere, select the virtual machine > Edit Settings. The Virtual Machine Properties window appears.

Step 2

To add the new Network Adapter, on the Hardware tab, click Add. The Add Hardware window appears.

Step 3

Select Device Type and Ethernet Adapter. Click Next. Choose the adapter type as VXMNET3. Click Next and Finish.

Step 4

To remove the existing Network Adapter 1, under the Hardware tab, select Network Adapter 1, click Remove, and select OK.

Step 5

Power on the virtual machine.

Check and Perform Switch Version


Caution
Never initiate switch version from the recovery CD.

Note

  • Perform switch version in the same maintenance window to avoid additional downtime.

  • The time taken for switch version depends on the size of records in the database.

  • Always ensure that all the third-party Wallboard server and WFM servers that query the Unified CCX database externally are powered off prior to the switch version process. These servers may cause conflict in database operations.

  • Update the Unified CCX VM to latest OVA for 100 and 400 Agent profile for the switch version to be successful. This is mandatory as the vRAM required has been changed. For more information, see the Unified CCX Virtualization related information located at: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unified-contact-center-express.html.

  • Do not modify the Hostname or IP address of the Unified CCX server before performing switch version.

  • If you switch back from Unified CCX 15.0 to any of the previous versions, the chat related information in the Cassandra database, that are updated for 15.0, will not be synced.

Procedure

Step 1

To check and perform switch version using the web interface:

  1. Log in to Cisco Unified OS Administration using administrator username and password.

  2. Choose Settings > Version to check the versions.

  3. Click Switch Versions, and click OK to initiate the switch version process.

  4. Choose Settings > Version to check the active version.

Step 2

To check and perform switch version using the CLI:

  1. Log in to Cisco Unified OS Platform CLI using administrator username and password.

  2. Enter the command show version active to check the active version.

  3. Enter the command show version inactive to check the inactive version.

  4. Enter the command utils system switch-version to initiate the switch version process.

  5. Enter the command show version active to check the active version.

Step 3

If switch version is unsuccessful:

  1. Log in to Cisco Unified OS Platform CLI using administrator username and password.

  2. Enter the command utils uccx switch-version db-check to check if the database is corrupt.

  3. Enter the command utils uccx switch-version db-recover to restore the database.

Verify Version of Unified CCX

You can verify the current active and inactive versions of Unified CCX either by using the web interface or using CLI.

Note

For an HA setup, verify the versions on both the nodes.

Procedure

Step 1

To verify the active and inactive versions of Unified CCX using the web interface:

  1. Log in to Cisco Unified OS Administration using administrator username and password.

  2. Choose Settings > Version to check the current active and inactive versions.

Step 2

To verify the active and inactive versions of Unified CCX using the CLI:

  1. Log in to Cisco Unified OS Platform CLI using administrator username and password.

  2. Enter the command show version active to check the active version.

  3. Enter the command show version inactive to check the inactive version.

Verify Status of Services


Note

For HA setup, verify the services on both the nodes.

Procedure

Step 1

To verify the status of Customer Collaboration Platform:

  1. After Unified CCX upgrade, log in to Cisco Unified CCX Administration using administrator username and password.

  2. Choose Subsystems > Chat and Email CCP Configuration.

  3. Click Save and verify that the CCP Status displays green for all the components.

Step 2

To verify the status of services using the web interface:

  1. Log in to Cisco Unified CCX Serviceability using administrator username and password.

  2. Choose Tools > Control Center - Network Services and verify that all the services are running.

Step 3

To verify the status of services using the CLI:

  1. Log in to Cisco Unified OS Platform CLI using administrator username and password.

  2. Enter the command utils service list to verify that all the services are running.

Verify Unified CCX Database Replication


Note

For Cisco Finesse Desktop Failover to succeed, ensure the status of Cisco Database Replication is 'Good replication'.

Procedure

Step 1

Log in to Cisco Unified CCX Serviceability using administrator username and password.

Step 2

Choose Tools > Datastore Control Center > Replication Servers.

Step 3

Ensure the servers are in ACTIVE/CONNECTED state and database replication of the operating system is functioning between the first node and the second node.

Step 4

If there is a problem with the replication continue; otherwise, skip to Step 5.

  1. Log in to Unified CCX CLI using Unified CCX username and password.

  2. Enter the command utils uccx dbreplication status and determine the location and cause of failure.

  3. Enter the command utils uccx dbreplication repair {all|database_name} on the node or nodes to remove data discrepancy between the nodes.

  4. Enter the command utils uccx dbreplication status to ensure the status is 'Good replication'. If failure persists, continue; otherwise, skip to Step 5.

  5. Enter the command utils uccx dbreplication teardown to remove database replication.

  6. Enter the command utils uccx dbreplication setup to setup database replication.

  7. Enter the command utils uccx dbreplication status to ensure the status is 'Good replication'.

Step 5

Log in to Unified CCX Administration using Unified CCX username and password.

Step 6

Verify that your configuration data exists on both the nodes.

Verify Cisco Database Replication

Procedure

Step 1

Run the Cisco Unified Real-Time Monitoring Tool (RTMT).

Step 2

Choose System > Performance > Open Performance Monitoring.

Step 3

Click the Node1 or Node2 radio button as required.

Step 4

Click the Number of Replicates Created and State of Replication radio button.

Step 5

Double-click Replicate_State.

Step 6

Choose ReplicateCount, and click Add.

The "Performance Counter" graph is displayed in the right window.

Step 7

Use the following list to monitor the status of database replication.

  • 0—Initializing

  • 1—Replication setup script fired from this node

  • 2—Good replication

  • 3—Bad replication

  • 4—Replication setup did not succeed

Step 8

If there is a problem with the replication:

  1. Log in to Cisco Unified OS Platform CLI using administrator username and password.

  2. Enter the command utils dbreplication status{all|node|replicate} and determine the location and cause of failure.

  3. Enter the command utils dbreplication repair{nodename|all} on the node or nodes to remove data discrepancy between the nodes.

  4. Enter the command utils dbreplication status to ensure the status is 'Good replication'.

Upgrade Unified CCX Editor

Procedure

Step 1

Uninstall the Unified CCX Editor.

Step 2

Log in to Cisco Unified CCX Administration using Unified CCX username and password.

Step 3

Choose Tools > Plug-ins.

Step 4

Click the Cisco Unified CCX Editor Web Launcher hyperlink.

Step 5

Download the Unified CCX Editor (.jnlp) file.

Launch Unified CCX Editor

Procedure

Step 1

Log in to Cisco Unified CCX Administration using Unified CCX username and password.

Step 2

Choose Tools > Plug-ins.

Step 3

Click the Cisco Unified CCX Editor Web Launcher hyperlink to download and launch the Unified CCX Editor (.jnlp) file.

Install Unified CCX Real-Time Monitoring Tool

Procedure

Step 1

Uninstall the previous version of Unified CCX Real-Time Monitoring Tool.

Step 2

Log in to Cisco Unified CCX Administration using Unified CCX username and password.

Step 3

Choose Tools > Plug-ins.

Step 4

Click Cisco Unified Real-Time Monitoring Tool for Windows/Linux to download and install Unified Real-time Monitoring Tool.

Note

 

  • The current Unified RTMT requires JRE to run. Verify that the system has JRE installed (Java 1.8).

  • On a Linux workstation, run RTMT with root access. Otherwise, when you initially install RTMT, the application will not start.

Launch Unified CCX Real-Time Reporting Tool

Procedure

Step 1

Log in to Cisco Unified CCX Administration using Unified CCX username and password.

Step 2

Choose Tools > Plug-ins.

Step 3

Click the Cisco Unified CCX Real-Time Reporting Tool hyperlink to download and launch the RTR (.jnlp) file.