Cisco Unified Contact Center Express Install and Upgrade Guide, Release 15.0

Change History

This table lists changes made to this guide. Most recent changes appear at the top.


Change	See	Date
Initial Release of Document for Release 15.0
Removed Cloud Connect	Installation Preparation > Important Considerations Before Installation	April, 2025
Removed Cloud Connect	Unified CCX Upgrade > Important Considerations for Upgrade
Added pre-upgrade and roolback COP files for FIPS.	Unified CCX Upgrade > Preupgrade Tasks
Updated the RTMT tool download option.	Unified CCX Upgrade > Install Unified CCX Real-Time Monitoring Tool
Updated the RTMT tool download option.	Unified CCX Rollback > Roll Back Unified CCX Clients
Updated the RAM for 400 agents profile.	Unified CCX Upgrade > Important Considerations for Upgrade
Suppressed information about Prime Collaboration Deployment.	Unified CCX Upgrade > Unified CCX Upgrade Types
Removed the information about case sensitivity of the User ID.	PostInstallation Tasks > Configure the First Node
	PostInstallation Tasks > Configure the Second Node
Removed information related to WFO.	Unified CCX Upgrade > Important Considerations for Upgrade
Removed information related to Classic Licensing.	Unified CCX Upgrade > Preupgrade Tasks
Removed information related to Classic Licensing.	Unified CCX Licenses
Added information about switch back from Unified CCX 15.0 to previous releases.	Unified CCX Upgrade > Check and Perform Switch Version

About This Guide

This guide explains the deployment options, how to install, upgrade, uninstall, and patch Unified CCX, and how to change a Unified CCX deployment.

Audience

System installers and administrators or anyone who installs or configures Unified CCX and a Unified IP IVR telephony system.

Conventions

This manual uses the following conventions.


Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. For emphasis. Example: Do not use the numerical naming convention. An argument for which you must supply values. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco Unified Contact Center Express Installation Guide.
window font	Window font, such as Courier, is used for the following: Text as it appears in code or information that the system displays. Example: `<html><title> Cisco Systems,Inc. </title></html>` File names. Example: tserver.properties. Directory paths. Example: C:\Program Files\Adobe
string	Nonquoted sets of characters (strings) appear in regular font. Do not use quotation marks around a string or the string will include the quotation marks.
[ ]	Optional elements appear in square brackets.
{ x \| y \| z }	Alternative keywords are grouped in braces and separated by vertical bars.
[ x \| y \| z ]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
< >	Angle brackets are used to indicate the following: For arguments where the context does not allow italic, such as ASCII output. A character string that the user enters but that does not appear on the window such as a password.
^	The key labeled Control is represented in screen displays by the symbol ^. For example, the screen instruction to hold down the Control key while you press the D key appears as ^D.

Documentation and Support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at https://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

Documentation Feedback

To provide your feedback for this document, send an email to:

contactcenterproducts_docfeedback@cisco.com

Bias-Free Language

Book Title

Cisco Unified Contact Center Express Install and Upgrade Guide, Release 15.0

Chapter Title

Preface

Results

Chapter: Preface