Change History
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Added note for saving agent competence level in the Contact Service Queues |
Digital Channels > Task Flow to Enable Digital Channels > Contact Service Queues | 22 December 2022 |
Added details about using License Control |
System Menu>License Management>Smart License Management System Menu>License Management>Register with Cisco Smart Software Manager |
July 2020 |
Introduced FIPS and added commands to use FIPS |
Command Line Interface>Utils Commands>utils fips |
|
Introduced Specific License Reservation Commands |
Command Line Interface>Specific License Reservation Commands |
|
Added Finesse failover mechanisms. |
Cisco Finesse>>Cisco Finesse Administration Console >> Cisco Finesse Failover Mechanisms |
June 2020 |
Added Content Security Policy details. |
Command Line Interface>>Cisco Finesse Commands>>Supported Content Security Policy Directives |
|
Updated Document for Release 12.5(1) SU1 EFT1 |
May 2020 |
|
Updated the option Enable Cisco Webex Experience Management post-call survey to enable Experience Management SMS/Email post-call survey. |
Cisco Applications Configuration >> About Unified CCX Applications > > Add New Cisco Script Application |
|
Added new DTMF desktop behaviour CLI. |
Command Line Interface>>Cisco Finesse Commands>>Desktop Properties |
|
Added new service property configuration CLI for port 5223. |
Command Line Interface>>Cisco Finesse Commands>>Service Properties |
|
Added Smart License Reservation Commands |
Command Line Interface>>Smart License Reservation Commands Command Line Interface>>Smart License Reservation Commands>>license smart reservation enable Command Line Interface>>Smart License Reservation Commands>>license smart reservation request Command Line Interface>>Smart License Reservation Commands>>license smart reservation install Command Line Interface>>Smart License Reservation Commands>>license smart reservation return Command Line Interface>>Smart License Reservation Commands>>license smart reservation return-authorization Command Line Interface>>Smart License Reservation Commands>>license smart reservation cancel Command Line Interface>>Smart License Reservation Commands>>license smart reservation disable |
|
Initial Release of Document for Release 12.5(1) |
January 2020 |
|
Cisco SocialMiner (SM) has been renamed as Customer Collaboration Platform (CCP). |
Subsystems Menu>>Customer Collaboration Platform Configuration. Subsystems Menu>>Delete Customer Collaboration Platform Configuration. |
|
From this release, Context Service is not supported. |
- |
|
Added Cloud Connect server settings. |
Cisco Finesse>>Cisco Finesse Administration Console >> Manage System Settings>>Cloud Connect Server Settings | |
Added keyboard shortcuts. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage System Settings>>Keyboard Shortcuts |
|
Added edit call variables. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Call Variables Layouts>>Call Variables>>Edit Call Variables | |
Added text and XML editors for Desktop Layout. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Desktop Layout>>Finesse Desktop Layout XML | |
Added desktop property customization. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Desktop Layout>>Customize Desktop Properties |
|
Changed the phone book limits. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Phone Books>>Phone Books and Contacts | |
Added text and XML editors for Team Resources. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Team Resources>>Assign Custom Desktop Layout to Team | |
Added desktop properties customization at team level. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Team Resources>>Assign Custom Desktop Layout to Team>>Customize Desktop Properties at Team Level |
|
Added security enhancements. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Security>>Security Enhancements | |
Added Finesse IP Phone agent certificate management. |
Cisco Finesse>>Cisco Finesse Administration Console>>Manage Finesse IP Phone Agent>>Finesse IP Phone Agent Certificate Management |
|
Added new desktop property configuration CLIs. |
Command Line Interface>>Cisco Finesse Commands>>Desktop Properties |
|
Added new service property configuration CLIs. |
Command Line Interface>>Cisco Finesse Commands>>Service Properties |
|
Added a new section about recording a prompt. |
Management of Prompts, Grammars, Documents, and Custom Files>>Upload of Prompt Files>>Record a Prompt |
|
Added a new section for CORS. |
Cisco Finesse>>Manage Security>>Cross-Origin Resource Sharing (CORS) |
|
Added new commands for showing ASR and TTS sessions. |
Command Line Interface>>Show commands>>show uccx asr sessions Command Line Interface>>Show commands>>show uccx tts sessions |
|
Added new sections about licensing, which details about Classic Licensing and Smart Licensing. |
System Menu>>License Information |
|
Introduced SRTP and added information about enabling SRTP. |
Provision Unified CM for Unified CCX>>Unified Communications Manager for Unified CCX Configuration>>Guidelines for Agent Phone Configuration System Menu>>System Parameters |
|
MRCPv2 is now available for selection and the default port numbers for MRCP are updated. |
System Menu>>System Parameters Telephony and Media Provision>>ASR and TTS in Unified CCX>>Provision of MRCP ASR Subsystem>>Provision MRCP ASR Servers Telephony and Media Provision>>ASR and TTS in Unified CCX>>MRCP TTS Subsystem>>Provision MRCP TTS Servers |
|
Bubble chat can be launched on any device and the display adapts to the screen size of the device used. |
Appendix C>>Bubble Chat Experience |
|
Administrators can use the Unified CCX Health Check Utility to check the overall health of the Unified CCX system. |
Appendix A>>Command Line Interface |
|
Customer Collaboration Platform configuration can now be deleted using the Unified CCX Administration interface. |
Subsystems Menu>>Delete Customer Collaboration Platform |
|
Mange classic Licensing and Smart Licensing. |
System Menu>>License Management |
|
Cisco Smart Licensing helps to procure, deploy, and manage licenses easily, and report license consumption. |
System Menu>>Smart Licensing |
|
When secure RTP is enabled, the signaling channel (JTAPI) between Unified CCX and Unified CM is also secured and encrypted. |
Provision Unified CM for Unified CCX>>Modify AXL Information |
|
Only TLS 1.2 is supported. |
Tools Menu>>Real-Time Reporting Tool Command Line Interface>>show tls server min-version Command Line Interface>>show tls client min-version Command Line Interface>>set tls server min-version Command Line Interface>>set tls client min-version |
|
Introduced Webex Experience Management (WXM) Post-Call Survey. |
Cisco Applications Configuration>>Add New Cisco Script Application |
|
You can assign prompts to applications. |
Tools Menu>>Assign Prompts |
|
Introduced Docker Engine and Cisco Cloud Connect Container Manager. |
Command Line Interface>>utils service |