Plug-Ins Menu
The Unified CCX system includes software components called plug-ins that you can use to enhance the Unified CCXEngine. You can download these plug-ins from the Plug-ins web page.
To access the Plug-ins web page, choose
from the Unified CCXAdministration menu bar.The Plug-ins web page contains one or more of the following hyperlinks (depending on the Unified CCX package you have purchased):
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Cisco Unified CCX Editor Installer for Windows—Click this hyperlink to install the client-side Unified CCX Editor. For more information, see the Cisco Unified Contact Center Express Getting Started with Scripts and Cisco Unified Contact Center Express Editor Step Reference Guide.
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Cisco Unified CCX Editor Web Launcher—Click Unified CCX Editor Web Launcher hyperlink to download and launch the Unified CCX Editor through JNLP file. For more information, see the Cisco Unified Contact Center Express Getting Started with Scripts and Cisco Unified Contact Center Express Editor Step Reference Guide.
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Cisco Unified CCX Real-Time Monitoring Tool for Windows—Click this hyperlink to install client-side Unified CCX Serviceability Real-Time Monitoring Tool (RTMT) for Windows. This tool monitors real-time behavior of the components in a Unified CCX cluster. RTMT uses HTTP/HTTPS and TCP to monitor device status, system performance, device discovery, and CTI applications. It also connects directly to devices by using HTTP/HTTPS for troubleshooting system problems. This plug in is available only for users with administrator capability.
Note
To download on Windows, right-click Download hyperlink and select Save Target As option.
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Cisco Unified CCX Real-Time Monitoring Tool for Linux—Click this hyperlink to install client-side Unified CCX Serviceability Real-Time Monitoring Tool (RTMT) for Linux. RTMT uses HTTP/HTTPS and TCP to monitor device status, system performance, device discovery, and CTI applications. It also connects directly to devices by using HTTP/HTTPS for troubleshooting system problems. This plug in is available only for users with administrator capability.
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Cisco Unified CCX Real-Time Reporting Tool- Click this hyperlink to download and launch the Real-Time Reporting Tool. This provides real-time reports to monitor Unified CCX system activity. RTR client tool is a Java application and hence requires Java Runtime Environment (JRE) to be installed on the client machine. It runs outside the web browser and prompts for user authentication. Note : To download, right click on Download hyperlink and select Save Target As option.