Change History
This table lists changes made to this guide. Most recent changes appear at the top.
|
Change |
See |
Date |
|---|---|---|
|
Added note to save Contact Service Queues after changing agent competence level. |
Digital Channels > Task Flow to Enable Digital Channels > Contact Service Queues | 20 December 2022 |
|
Introduce License Control |
Smart Licensing>Overview |
July 2020 |
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Added Specific License Reservation |
Smart Licensing>Specific License Reservation |
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Updated Document for Release 12.5(1) SU1 EFT1 |
May 2020 |
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Cisco Webex Experience Management |
Cisco Webex Experience Management >> Task Flow for Experience Management Post-Call Survey Cisco Webex Experience Management >> Task Flow for Account Setup Cisco Webex Experience Management >> Task flow to Integrate Experience Management and Unified CCX Cisco Webex Experience Management >>Task Flow to Configure IVR Experience Management Post-Call Survey Cisco Webex Experience Management >> Task Flow to Configure SMS/Email Experience Management Post-Call Survey |
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|
Introduced Specific License Reservation |
Smart Licensing >> Specific License Reservation Smart Licensing >> Specific License Reservation >> Request Specific License Reservation for Your Smart Account Smart Licensing >> Specific License Reservation >> Enable Specific License Reservation Smart Licensing >> Specific License Reservation >> Modify Specific License Reservation Smart Licensing >> Specific License Reservation >> Remove Specific License Reservation |
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Initial Release of Document for Release 12.5(1) |
January 2020 |
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Cisco SocialMiner (SM) has been renamed as Customer Collaboration Platform (CCP). |
Digital Channels >> License Requirements Digital Channels >> Install Cisco Customer Collaboration Platform Digital Channels >> Customer Collaboration Platform Configuration Digital Channels >> Contact Service Queues Digital Channels >> Configuration of Proxy Based on Deployment of Customer Collaboration Platform Digital Channels >> Certificate Management Digital Channels >> Unified CCX Agent Email |
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Introduced Smart Licensing. |
Smart Licensing |
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Added Customer Smart Account. |
Customer Smart Account |
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Context Service related information has been removed. |
- |
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Procedure |
Single Sign-On>>Configure the Cisco Identity Service Single Sign-On>>Configure the Cisco Identity Service>>Establish Trust Relationship for Cisco IdS Digital Channels>>Task Flow to Enable Digital Channels>>Configure Customer Collaboration Platform in Unified CCX>>Customer Collaboration Platform Configuration Digital Channels>>Task Flow to Enable Digital Channels>>Contact Service Queues |
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Cisco Unified Operating System (Unified OS) |
Digital Channels>>Task Flow to Enable Digital Channels>>Install Cisco Customer Collaboration Platform |
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Widget Type has been removed. |
Digital Channels>>Task Flow to Enable Digital Channels>>Chat Widgets>>Chat Widgets Page |
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Updated the content to reflect Bubble Chat information. |
Digital Channels>>Task Flow to Enable Digital Channels>>Chat Widgets>>Chat Widget Configuration |
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Removed Classic Chat Widget topic. |
Digital Channels>>Task Flow to Enable Digital Channels>>Chat Widgets>>Chat Widget Configuration |
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Updated the description of Dynamic reskilling. |
Digital Channels>>Unified CCX Agent Email>>Agent Email Features |
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Introduced Cisco Webex Experience Management. |
Cisco Webex Experience Management |
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