Cisco IP Phone 6800 Series Multiplatform Phones User Guide

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Book Title

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Chapter Title

Recent Calls

Results

Updated:
August 18, 2023

Chapter: Recent Calls

Recent Calls

Recent calls list

Use the Recents list to see the 180 most recent individual calls and call groups.

If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

When STIR/SHAKEN support is implemented on the server, the phone displays an extra icon next to the caller ID based on the caller's STIR/SHAKEN verification result. Based on the verification result, the phone displays three types of icons. For more information on the icons, see View your Recent Calls.

View your Recent Calls

Check to see who's called you recently.


Note

Each line has missed call badging. You can view the number of missed calls per line on the phone screen. The maximum missed call badge is 99. When you view either the All calls or Missed calls list on the phone screen for a particular line, the missed call badge for the selected line gets cleared.

The missed call badge and the actual number of missed calls may be different due to a display limit of 180 calls for the Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list.

Procedure

Step 1

Press Applications .

Step 2

Do one of these actions:

  • Desk phones: Select a line to view and press Applications .
  • Conference phones: Press Settings.

Step 3

Select Recents to access the Recents screen.

You can also press Recents softkey on the phone home screen. You only see this softkey when your administrator configures it on the phone web interface.

When you press the Recents softkey, it directly goes to the All calls screen automatically.

Step 4

In the Recents screen, choose to view all recent calls, or to view a certain kind of recent calls from the following calls list.

  • All calls
  • Missed calls
  • Received calls
  • Placed calls
  • Display recents from

To know more on how to view call logs using the Display recents from option, see View Calls Logs from Server.

Your administrator configures the Option, Call, Edit call, Filter, and Back softkeys in this screen for All, Placed, Received, and Missed calls list. When configured, you can see those softkeys when you access any of the menus in the above calls list. The softkeys can also appear as one of the Option menus of calls list based on the configuration.

Your administrator enables support to log Webex calls. In the All calls screen, if the call is represented by a phone number, you can see Call and Edit call softkeys. If the call is not represented by a phone number, the phone doesn't show both the softkeys.

Each menu in the above calls list contains Option softkey with the following menus.

  • Filter－Allows to access Recents screen, when pressed.

    Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.

  • Edit call－Enables to edit any call entry details, when pressed.

    Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.

  • Delete entry－Deletes any selected entry, when pressed.

  • Delete list－Deletes all the entries in the selected menu, when pressed.

  • Sort by name－Sort according to caller names when selected.

  • Add contact－Adds a new contact to the directory.

    When your administrator enables support to log Webex calls, and in the All calls screen, if the call is represented by a phone number, you can see Add contact option. If the call is not represented by a phone number, the option menu doesn't contain the Add contact option.

Note

 

  • An extra icon next to the caller id is displayed on the phone indicating a validated call.

    When the icon appears in red color, it indicates a missed call.

    When you go to the call details of any call, you can view if the call is a missed call or an answered call.

  • An extra icon next to the caller id is displayed on the phone indicating an illegitimate caller.

    When the icon appears in red color, it indicates a missed call.

  • An extra icon next to the caller id is displayed on the phone indicating an unverified call.

    When the icon appears in red color, it indicates a missed call.

View Webex Call Logs Duration

You can view duration of a received and placed Webex call.

Before you begin

  • The phone is onboarded to the Webex cloud server.

  • Your administrator adds the Display recents from menu on your phone.

  • When your administrator enables support to show logs from Webex calls, the Webex option is available in the Display recents from menu.

Procedure

Step 1

Press Applications .

Step 2

Select Recents to access the Recents screen.

You can also press Recents softkey on the phone home screen. You only see this softkey when your administrator configures it on the phone web interface.

When you press the Recents softkey, it directly goes to the All calls screen automatically.

Step 3

In the All calls screen, select a call log.

When you select a placed call or a received call, you can see the call duration in the Duration field. For a missed call, the call duration information is not available.

Spam Indication for Webex Calls

If your phone is registered to Webex server, the phone displays the following icons as verification in call sessions, local call logs, and Webex call logs.

  • An extra icon next to the caller id is displayed on the phone indicating a validated call.


    Note

    Cisco IP Phone 8811 has grayscale screen therefore doesn't support color icons.

    When you go to the call details of any call, you can view if the call is a missed call or an answered call.

  • An extra icon next to the caller id is displayed on the phone indicating an illegitimate caller.

    When the icon appears in red color, it indicates a missed call.

  • An extra icon next to the caller id is displayed on the phone indicating an unverified call.

    When the icon appears in red color, it indicates a missed call.

View Calls Logs from Server

You can view a separate list for the BroadWorks XSI server call logs, for the local call logs, and for the logs from Webex cloud server depending on your selection.

The phone does a reverse name lookup against local personal directory when the user navigates the BroadWorks call log on the phone.

Before you begin

Your administrator adds the Display recents from menu on your phone.

When your administrator enables support to show logs from Webex calls, the Webex option is available in the Display recents from menu.

Procedure

Step 1

Select a line to view.

Step 2

Press Applications .

Step 3

Select Recents.

Step 4

Select Display recents from and choose one of the options.

  • XSI Server: Displays call logs stored on and transferred from the server.
  • Phone: Displays call logs stored on the phone.
  • Webex: Displays call logs stored in the Webex cloud server.

Step 5

Click Set.

You can view all calls, missed calls, received calls, and placed calls list.

Return a recent call

Procedure

Step 1

Do one of the following actions:

  • Desk phones—Press Applications .
  • Conference phones—Press Settings.

Step 2

Press Recents.

Step 3

Select the call record that you want to dial.

Step 4

(Optional) Press Edit call to edit the call record.

Step 5

Press the required line button or press Call to place the call.

Clear the recent calls list

Procedure

Step 1

Select a line to view.

Step 2

Press Applications .

Step 3

Do one of the following actions:

  • Desk phones—Press Applications .
  • Conference phones—Press Settings.

Step 4

Select Recents.

Step 5

Select a list that you want to delete.

  • All Calls
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Display recents from

Step 6

Press Option and select Delete all.

Step 7

Press OK.

Create a Contact from a Recents Record

Procedure

Step 1

Select a line to view.

Step 2

Press Applications .

Step 3

Select Recents.

Step 4

Select a list item.

  • All Calls
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Display recents from

    To view calls in the Display recents from option, see View Calls Logs from Server.

Step 5

Highlight the individual record that you want to add.

Step 6

Press Option.

Step 7

Press Add contact.

The menu label shows the target directory to which you want to add the contact:

  • If the menu Add personal address entry displays, you add the contact to the local personal address book.

  • If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory.

Your administrator can change the target directory.

Step 8

Press Save to add the contact.

In the Add BroadSoft personal contact screen, when contact details fields are empty or you enter invalid values to the fields, you don't see the Save softkey.

Delete a call record

Procedure

Step 1

Press Applications .

Step 2

Do one of the following actions:

  • Desk phones—Press Applications .
  • Conference phones—Press Settings.

Step 3

Select Recents.

Step 4

Choose to view all recent calls, or to view a certain kind of recent call.

  • All Calls
  • Missed Calls
  • Received Calls
  • Placed Calls
  • Display recents from

Step 5

Highlight the individual record or call group that you want to delete.

Step 6

Press Option.

Step 7

Select Delete entry.

Step 8

Press OK.

Note

 

For more information, refer to 6800, 7800, 8800, 7832, and 8832 Multiplatform Phones User Guides.

Delete All Call Records

You can delete all call history records on your phone.

Procedure

Step 1

Press Applications .

Step 2

Select Recents.

Step 3

Select All calls.

Step 4

Press Option and select Delete all.

Step 5

Press OK.

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