Your Phone

The Cisco IP Phone 6800 Series Multiplatform Phones

The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications. In the following figure, you see (Clockwise from the top left):

  • Cisco IP Phone 6841 Multiplatform Phone

  • Cisco IP Phone 6851 Multiplatform Phone with Key Expansion Module

  • Cisco IP Phone 6851 Multiplatform Phone

  • Cisco IP Phone 6861 Multiplatform Phone

  • Cisco IP Phone 6871 Multiplatform Phone

  • Cisco IP Phone 6821 Multiplatform Phone

Figure 1. Cisco IP Phone 6800 Series Multiplatform Phones
Cisco IP Phone 6821, 6841, 6851, 6861, and 6871
Table 1. Cisco IP Phone 6800 Series Multiplatform Phones Major Features

Features

6821

6841

6851

6861

6871

Screen

Grayscale, with backlight

Grayscale, with backlight

Grayscale, with backlight

Grayscale, with backlight

Color

Lines

2

4

4

4

6

Fixed feature keys

9

(See note below)

8

8

8

8

Power over Ethernet (PoE)

Supported

Not supported

Supported

Not supported

Supported

Wi-Fi

Not supported

Not supported

Not supported

Supported

Not supported

Electronic Hookswitch Headset support

Not supported

Not supported

Supported

Supported

Supported

USB port

Not supported

Not supported

Not supported

Not supported

Supported

Note


The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys.


Your phone must be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set it up.

When you add features to your phone, some features require a line button. But each line button on your phone can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in use, your phone won't display any additional features.


Note


This document doesn't include the DECT phones.


Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your service provider or administrator.

New and Changed Features

New and Changed for Firmware Release 12.0(5)

Revision

New and Changed Sections

Updated the topics to support Cisco BT Headset Dongle

Cisco Headsets 700 Series

New and Changed for Firmware Release 12.0(4)

Revision

New and Changed Sections

Updated the topics to support one call per line

Transfer Calls

Consult Before You Complete a Transfer

Support for 320 Headset Series (supported in Cisco IP MPP Phone 6871)

Connect Cisco Headset 320

Upgrade Cisco Headset 320

Headset 320 Controls - Teams

Headset 320 Controls - Webex

Support for 720 Headset Series (supported in Cisco IP MPP Phone 6871)

Connect Cisco Headset 720

Headset 720 Controls - Teams

Headset 720 Controls - Webex

Support for 320 Headset Series and 720 Headset Series (supported in Cisco IP MPP Phone 6871)

A Mute Sync Between a Headset and Phone Fails (Headset 320 and Headset 720)

Mute or Unmute with Headset Boom (Headset 320 and Headset 720)

Mute or Unmute the Headset

New and Changed for Firmware Release 12.0(2)

Revisions

New and Changed Sections

A new topic added for the task to manage participant list in Ad Hoc conference as a host

View the Participants List as a Host in Ad Hoc Conference

A new topic added for the task to manage participant list in Ad Hoc conference as a participant

View the Participants List as a Participant

A new topic added for the task to remove participant list in Ad Hoc conference as a host

Remove a Participant as a Host in Ad Hoc Conference

New and Changed for Firmware Release 11.3(7)

Revision

New and Changed Sections

Added the topic to support spam indication for Webex calls

Spam Indication for Webex Calls

Updated the topic for Webex calls

View your Recent Calls

Updated the topic to add VPN connection

Phone Web Page

Added the topics for the new feature VPN connection

VPN Connection Settings

Set Up a VPN Connection

Enable a VPN Connection

Disable a VPN Connection

Set Up a VPN Connection from the Phone Web Page

View the VPN Status

Updated the topic to remove a prerequisite related the line key

Configure Monitoring of an Individual Line

Added the task on how to view call statistics on the phone

View Call Records in Call Statistics

Updated the topic to mention how to set password in phone web page

Set Password

Added the task on how to set password from phone web page

Set Password from Phone Web Page

Updated the topic to add HTTP proxy

Phone Web Page

Added the topics for the feature HTTP proxy

HTTP Proxy Settings

Set Up a Proxy Server with the Auto Proxy Mode

Set Up a Proxy Server with the Manual Proxy Mode

Set Up a Proxy Server from the Phone Web Page

Added a new topic for Webex directory support

Webex Directory

Search for a Contact in Your Webex Directory

Search for a Webex Contact in All Directory

Edit the Webex Directory Name

Updated topic for Webex call log support

View your Recent Calls

View Calls Logs from Server

New and Changed for Firmware Release 11.3(6)

Revision

New and Changed Sections

Updated the topics for the new feature Permission Only for the Call Forward All Service Setup

Forward Calls

Forward Calls with the Phone Web Page

Activate Call Forward All with Feature Activation Code Synchronization

Forward Calls from Your Phone

Updated several steps for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Search for a Contact in the All Directories Screen

Updated the topic to add related topic links

Search for a Contact in Your LDAP Directory

Added the new task for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Call a Contact in Your LDAP Directory

Added the new task for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Edit a Contact Number in Your LDAP Directory

Added the new topics for the feature Enhancements of Displaying Contact Numbers from the XML Directory

XML Directory

Call a Contact in Your XML Directory

Edit a Contact Number in Your XML Directory

Added the new task topic on how to control the ringer volume

Control Ringer Volume

Updated the task topic on non-availability of Continue softkey

Auto Provision Your Phone with Short Activation Code

Updated the task topic on non-availability of Save softkey

Create a Contact from a Recents Record

Updated the task topic on non-availability of Sign in softkey

Set up the Profile Account

New and Changed for Firmware Release 11.3(5)

Revision

New and Changed Sections

Added the task about how to check the MIC Cert Status

Find Information about MIC Cert Refresh Status

Updated the topic to support STIR/SHAKEN

Recent calls list

Updated the topic to introduce the new icons to support STIR/SHAKEN

View your Recent Calls

Updated the topic to add the Headset 730 support overview

Supported Accessories

Added the topic for the Headset 730 Support feature

Cisco Headsets 700 Series

Added the topic about the Headset 730

Cisco Headset 730

Added the topic about how to upgrade headset firmware on the phone

Upgrade the Headset 730 Firmware

Added the topic about how to check the detailed information of the Headset 730 on the phone

Find Details of Your Headset 730 on the Phone

New and Changed for Firmware Release 11.3(4)

This release has no impact on this guide.

New and Changed for Firmware Release 11.3(3)

Revision

New and Changed Sections

Updated the step on how to add contacts in the topic

Search for a Contact in the All Directories Screen

Updated the topic with one prerequisite and another method to add contacts in the personal address book

Add a New Contact to Your Personal Address Book

Added the topic about how to add, edit, and delete the contacts in the BroadSoft Personal directory

Manage Your Contacts in the BroadSoft Personal Directory

Updated the topic with the new steps to add a contact

Create a Contact from a Recents Record

Added the Executive-Assistant calls relevant topics for the Cisco IP Phone 6871 only

Executive Calls

Join an Ongoing Call as an Executive

Transfer an Ongoing Call to Yourself as an Executive

Troubleshooting Executive Calls

Executive Assistant Calls

Initiate a Call On Behalf of an Executive as an Assistant

Transfer an Ongoing Call to an Executive as an Assistant

Join or Transfer an Ongoing Call to Yourself as an Executive Assistant

Troubleshooting Executive-Assistant Calls

Executive Settings

Activate Call Filtering as an Executive

Deactivate Call Filtering as an Executive

Check Assistant List as an Executive

Executive Assistant Settings

Check Executive List as an Assistant

Opt in to or Out of an Executive's Pool as an Assistant

Activate Call Diversion as an Executive Assistant

Deactivate Call Diversion as an Executive Assistant

Activate or Deactivate Call Filtering as an Executive Assistant

Troubleshooting Executive Assistant Settings

Updated the topic to block an anonymous call on the phone

Block an Anonymous Call

Added the topic to enable anonymous call blocking from the phone web page

Enable Anonymous Call Blocking from the Phone Web Page

Added the topic to enable call waiting on the phone

Enable Call Waiting

Added the topic to enable call waiting from the phone web page

Enable Call Waiting from the Phone Web Page

Updated the topic to mention the new menu text box Unavailability

Change Your Status as a Call Center Agent

Updated the topic for the new softkeys of the calls history list

View your Recent Calls

Updated to topic to add the new menu item

Find Information About Your Phone

New and Changed for Firmware Release 11.3(2)

Revision

New and Changed Sections

Added the topics for adding and removing menu shortcuts on line keys

Add a Menu Shortcut to a Line Key

Remove the Menu Shortcut from a Line Key

Added the topics for adding and removing menu shortcuts and features on key expansion module line keys

Add Features or Menu Shortcuts to Key Expansion Module Line Keys

Remove Features or Menu Shortcuts from Key Expansion Module Line Keys

Added the topic for user authentication control on phone menus

User Authentication Control

Added the topic for Activation Code Sync

Activate Call Forward All with Feature Activation Code Synchronization

Updated the existing task to include information on reverse name lookup with local directory

View Calls Logs from Server

Added the topic to include the information on parking calls in a dedicated call park extension and call park status

Call Park Extension and Status

Added the overview description for phone settings

Phone Settings Overview

Updated the directory-related tasks

Search for a Contact in the All Directories Screen

Add a New Contact to Your Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the tasks for the directory enhancement feature

Search for a Contact in the All Directories Screen

Search for a Contact in Your BroadSoft Directory

Edit Your Contact Type in Your BroadSoft Directory

Edit Your BroadSoft Directory Name

Edit the Server Name of Your BroadSoft Directory

Edit Credentials of Your BroadSoft Directory

Search for a Contact in Your LDAP Directory

Make a Call to an IM and Presence Contact

Change Your Presence State

Add a New Contact to Your Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Search for a Contact in Your Personal Address Book

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the tasks of forwarding a call

Forward Calls with the Phone Web Page

Forward Calls from Your Phone

Updated the topic title

Your Personal Voicemail Account

Find out if you have new voicemail messages Your Personal

Access Your Personal your voicemail

Access Your Personal Audio Voicemail

Added the topics for the monitored voicemail with PLK

Voice Messages States of Monitored Voicemail Accounts

Access Monitored Voicemail Account Messages

Updated the task with a new step to include information on the different user credentials

Edit Credentials of Your LDAP Directory

Updated the task to include user credentials

Search for a Contact in Your LDAP Directory

Update the topics to introduce or mention the LDAP cache mechanism

LDAP Directory

Search for a Contact in Your LDAP Directory

Add the topic to edit user credentials to access the LDAP directory

Edit Credentials of Your LDAP Directory

Updated the existing topic to include ACD status synchronization

Call Center Features

Updated the topic to check the status of a call center agent.

Sign In as a Call Center Agent

New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1)

Revision

New and Changed Sections

Updated the hardware information with Cisco IP Phone 6871 Multiplatform Phones

The Cisco IP Phone 6800 Series Multiplatform Phones

Navigation

Updated the accessibility features with Cisco IP Phone 6871 Multiplatform Phones

Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features

Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features

Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features

Updated the supported accessories with Cisco IP Phone 6871 Multiplatform Phones

Supported Accessories

Added the supported Cisco headsets

Cisco Headsets 500 Series

New and Changed for Firmware Release 11.3(1)

Revision

New and Changed Sections

Added new task to support Auto Provisioning with Short Activation Code.

Auto Provision Your Phone with Short Activation Code

Updated an existing task to support display UDI feature on phone screen

Find Information About Your Phone

Added a task to support Serviceability Enhancement Messages for Provisioning Failure

Get More Information When Your Phone Displays a Provisioning Failure Message

Added a task to support One-Button Call Park

Park and Unpark a Call with One Line Key

Added a task to support Wi-Fi auto scan

Connect the Phone to a Wireless Network at the First Boot

Added a task to support Softkey Triggers Wi-Fi Scan

Trigger Wi-Fi Scan with Softkey

Added a task to support Serviceability Enhancement Messages for Network Connection Failure

Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message

Added a new task to support display UDI on key expansion module screen

View the UDI Information of the Key Expansion Module

New and Changed for Firmware Release 11.2(4)

Revisions

New or Changed Sections

Updated the hardware information with Cisco IP Phone 6861 Multiplatform Phones

The Cisco IP Phone 6800 Series Multiplatform Phones

Navigation

Updated the network connection with the wireless option

Connect to the Network

Updated the accessibility features with Cisco IP Phone 6861 Multiplatform Phones

Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features

Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features

Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features

Updated the navigation to the phone directories with Cisco IP Phone 6861 Multiplatform Phones

Contacts

Added topics about Wi-Fi feature for Cisco IP Phone 6861 Multiplatform Phones

Wi-Fi Settings

Turn the Wi-Fi On or Off from Your phone

Turn the Wi-Fi On or Off from the Phone Web Page

Connect the Phone to a Wi-Fi Manually

Connect Your Phone to a Wireless Network with WPS

Set Up a Wi-Fi Profile from the Phone

Set Up a Wi-Fi Profile

Delete a Wi-Fi Profile

Change the Order of a Wi-Fi Profile

Scan and Save a Wi-Fi Network

View the Wi-Fi Status

View Wi-Fi Status Messages on the Phone

Updated the supported accessories with Cisco IP Phone 6861 Multiplatform Phones

Supported Accessories

Added topics about Wall Mount Kit

Wall Mount Kit

New and Changed for Firmware Release 11.2(3)SR1

Revisions

New or Changed Sections

Added a new task about getting your phone onboard with the activation code

Onboard Your Phone with Activation Code

New and Changed for Firmware Release 11.2(3)

Revisions

New or Changed Sections

Added a new topic replacing the Monitor Coworker's Line topic.

Coworker Line Status

Added a new task on how to hide or show the BLF list.

Activate or Deactivate Monitoring of the BLF List

Added a new task on how to monitor an individual line.

Configure Monitoring of an Individual Line

Added a new task on how to remove the configured feature from a line key.

Remove the Feature Configured on a Line Key

Added a new task on contact search in multiple directories.

Search for a Contact in the All Directories Screen

Updated the topic on profile account setup to support resync profile with the SIP credentials or the login credentials.

Set up the Profile Account

New and Changed for Firmware Release 11.2(2)

Revisions

New and Changed Sections

Added a new topic to introduce the phone buttons and harware of Cisco IP Phone 6821 Multiplatform Phones

Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware

Added a new topic for the hearing-impaired accessibility features of Cisco IP Phone 6821 Multiplatform Phones

Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features

Added a new topic for the vision-impaired and blind accessibility features of Cisco IP Phone 6821 Multiplatform Phones

Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features

Added a new topic for the mobility-impaired accessibility features of Cisco IP Phone 6821 Multiplatform Phones

Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features

Updated the topic with the information of Cisco IP Phone 6821 Multiplatform Phones

The Cisco IP Phone 6800 Series Multiplatform Phones

Updated the topic with the softkeys, line, and feature buttons of Cisco IP Phone 6821 Multiplatform Phones

Softkey, Line, and Feature Buttons

Updated the topic with the navigation information of Cisco IP Phone 6821 Multiplatform Phones

Navigation

New and Changed for Firmware Release 11.2(1)

Revisions

New or Changed Sections

Added a new topic to support multiple locations (anywhere) for a BroadWorks XSI user

Add Multiple Locations for a BroadWorks XSI User

Updated the topic with the new Display recents from option to support XSI call logs improvement

View your Recent Calls

Added a new topic to support XSI call logs improvement

View Calls Logs from Server

Updated the topic with the new Missed softkey to support XSI call logs improvement.

Return a recent call

Added a new topic to support DND and call forward indication for a non-selected line

Silence an Incoming Call

Updated the topic with icons for call forward and DND to support DND and call forward indication for a non-selected line

Forward Calls

Turn On Do Not Disturb

Updated the topic to support XSI caller ID blocking

Block Caller ID

Added a new topic to support username and password collection on HTTP authentication challenge

Set up the Profile Account

Updated the menu navigation for ringtone setting to support audio equalizers to customize audio for handset and headset (acoustic audio)

Change the Ringtone

Added a new topic to support audio equalizers to customize audio for handset and headset (acoustic audio)

Specify an Audio Device for a Call

Updated the topic to support screen saver type lock removal

Change the Screen Saver

New and Changed for Firmware Release 11.1(2)

Revision

Updated Sections

Emergency Call Support

Make an Emergency Call

Reverse Name Lookup

Reverse Name Lookup for Incoming and Outgoing Calls

Add support for key expansion module

Cisco 6800 series Key Expansion Module setup overview

Find information about the Key Expansion Module of your phone

Configure a speed-dial on a line key

Added how to change display mode of key expansion module, contrast of key expansion module LCD

Adjust the contrast of the Key Expansion Module

Change the display mode of the Key Expansion Module from the phone

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.

Cisco IP Phone 6841 Multiplatform Phones and Cisco IP Phone 6861 Multiplatform Phones do not support Power over Ethernet (PoE). Connect the phone using the power adapter to power the phone.

Connect to the Network

You need to connect the phone to the telephone network.

  • Wired connection—The phone is plugged into the network using an Ethernet cable.

  • Wireless connection—The Cisco IP Phone 6861 Multiplatform Phones connect to a Wireless Access Point using Wi-Fi. You need an SSID, security settings, username, and password to connect to the wireless network. For more information, see Wi-Fi Settings.

Auto Provision Your Phone with Short Activation Code

After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't have the activation code, contact your administrator.

Before you begin

Your administrator provides your activation code:

Procedure


Step 1

Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.

Step 2

Press Continue.

Note

 

The Continue softkey doesn't appear until you enter first three digits of the valid activation code followed by a # key. The Delete softkey appears only when you enter the first digit of activation code in the Enter activation code box.

The phone completes the provisioning process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator.


Onboard Your Phone with Activation Code

After your phone boots up, you will see a welcome screen where you can enter the activation code. If you don't have an activation code, contact your administrator.

Before you begin

Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.

Procedure


Step 1

Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the hyphen (-) character when entering the code.

Step 2

Press Continue.

Note

 

The Continue softkey appears only when you enter either valid 16-digit activation code or the valid first three digits of it followed by a # key. The Delete softkey appears only when you enter the first digit of the activation code in the Enter activation code box.

The phone completes the onboarding process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator for a new code.


Set a Password on Initial Phone Boot Up

The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your administrator has created a password for you.

Procedure


Step 1

Enter your password in the New password and Reenter new password fields.

Step 2

Press Save.


Create User Password on Phone

Your administrator enables your phone to prompt for Set password notification screen when your phone reboots after every factory reset. This feature enhances the security of your phone.

Procedure


Step 1

Perform one of the following:

  • After factory reset, your phone reboots and you see the Set password prompt on the phone.
  • Press

    1. Select Status > Issues. If the phone has no user password that is created, you see a message No user password provided and you see the Select softkey which lets you access the No user password provided screen.

      If the phone has user password, the value of the Issues menu is displayed as None.

    2. Press Create.

Step 2

In the Set password screen, set the new password in the New password box.

After you create a new password, an unlock icon appears on the phone screen.


User Authentication Control

Your administrator can configure if you require authentication to access phone menus. Your administrator can also customize and turn off the authentication to allow access to all phone menus.

With this feature, whether any phone menu needs authentication is controlled by your administrator. If your administrator configures authentication to access the menu, you need to provide the password and sign in to access the menu.

Sign into Your Extension from Another Phone (Extension Mobility)

If extension mobility is configured, you can sign into a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your personal directory number.

Before you begin

Your administrator configures provisioning authority.

Procedure


Step 1

Press Sign in.

Step 2

Enter your username and password, then press Sign in.

The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the Options softkey on the phone. Use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page.


Sign out of Your Extension from Another Phone

Procedure


Press Sign out.


Sign in to a Phone as a Guest

Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest.

Procedure


Step 1

Press Sign in.

Step 2

Enter your user ID and password.

The password field uses two types of input methods; alphanumeric and numeric. While you type in the password, you see Options softkey on the phone. You can use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry.

Step 3

Press Save.



Note


An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency services when you make an emergency call.


Sign Out of a Phone as a Guest

Procedure


Step 1

Press Guest Out.

Step 2

Press Sign Out.


Set the Profile Rule on the Phone

Procedure


Step 1

Press Applications .

Step 2

Select Device administration > Profile rule.

Step 3

Enter the profile rule using the phone keypad.

Step 4

Press Resync.


Coworker Line Status

You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely handle calls for coworkers and need to see if they are available to answer calls. The monitoring line keys function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the monitored line.

The following table describes the LED status:

Table 2. BLF Key LED Status

LED Color

Meaning

Green

The monitored line is available.

Red

The monitored line is busy.

Blinking red

The monitored line is ringing.

Amber

Error in BLF key configuration.

Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the desired lines.

You can configure monitoring on your phone in two ways:

  • You can configure monitoring of an individual user's line.

  • If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a separate line key. The phone assigns available line keys for monitoring, automatically.

With the appropriate configuration, you can use the BLF keys to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).

When the configuration is complete, the icon in the BLF key label indicates the combination of features configured on the key:

Table 3. Busy Lamp Field Icons

BLF

BLF and Speed Dial

BLF and Call Pickup

BLF, Speed Dial, and Call Pickup

Idle

Alerting

In use

Error

Activate or Deactivate Monitoring of the BLF List

If your administrator has configured a Busy Lamp Field (BLF) list for you, you can activate or deactivate monitoring of the entire BLF list. The phone monitors each user on a separate line key. When you activate monitoring, the phone assigns available line keys in sequence to monitor the BLF list entries.

The phone may use line keys both on the phone and any Key Expansion Module attached to the phone, or only the Key Expansion Module. This is controlled by your administrator.

The BLF list keys function in the same way as individual BLF keys. See Coworker Line Status for details. When you activate monitoring, the phone starts showing the status of the monitored lines on the BLF list keys. You can use each BLF list key to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).


Note


The sequential order of the users in the BLF list is set by your administrator. The corresponding BLF list keys always maintain this sequential order. You can choose to configure another feature such as speed dial on a BLF list key at any time. However, it renders the line key unavailable for the BLF list.

Whenever you make any change to line key configurations, the phone redoes the BLF list key assignment taking the change into account. The phone only assigns available line keys, and in the same sequential order, every time. This can result in changes in the positions of BLF list keys.

The phone monitors as many users as possible with the available line keys. You can make more line keys available for monitoring the list by removing features configured on line keys. See Remove the Feature Configured on a Line Key for details.


Before you begin

Your administrator configures the BLF list.

Procedure


Step 1

Press Applications .

Step 2

Select User preferences > Attendant console preferences > BLF list.

  • When BLF list is set to Show, monitoring is activated. The phone shows the status of the monitored lines on the BLF list keys.

  • When BLF list is set to Hide, monitoring is deactivated.

Step 3

Press Set.


Configure Monitoring of an Individual Line

You can configure a line key to monitor a coworker's line status. When you add speed dial to the configuration, you can use the line key to call the monitored line. When you add call pickup to the configuration, you can use the line key to answer incoming calls to the monitored line. The line key functions as a Busy Lamp Field (BLF) key. See Coworker Line Status for details.

You can select any available line key to configure this feature. You can also select any line key that is functioning as a speed-dial key or as a BLF key. Your configuration will override any existing configuration for the key.

If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in the list.

Your phone may already be monitoring the entire list. See Activate or Deactivate Monitoring of the BLF List for details. You can still configure an individual key to monitor a line. However, the phone will then no longer monitor the line automatically as part of the list. If you remove the individual BLF key configuration, the phone resumes monitoring the line automatically as part of the list. Note that the phone adjusts the BLF list key assignment every time it has to add or remove a line for automatic monitoring. This results in changes in the positions of BLF list keys.

Before you begin

  • Your administrator performs the necessary setup to allow you to monitor the concerned line.

  • Your administrator allows configuring the BLF feature options on line keys.

Procedure


Step 1

Press and hold down the line key for two seconds.

Step 2

On the Select feature screen, select one of these options:

  • If you just want to use the key to monitor a line, select BLF presence.
  • If you want to use the key to monitor a line and also speed-dial the monitored line, select BLF + Speed dial.
  • If you want to use the key to monitor a line and also answer incoming calls to the monitored line, select BLF + Call pickup.
  • If you want to use the key for all the three functions, select BLF + Speed dial + Call pickup.

Step 3

Enter the user ID of the person whose line you want to monitor, in the User ID field.

Note

 
You must enter the user ID. The user ID may not be the person's name or extension. Consult your administrator if you need assistance.

If your administrator has configured a BLF list for you, you can select the user whose line you want to monitor from the list:

  1. Select Search BLF list.

    Users whose names appear in grey in the list are ones that your phone is already monitoring on individually configured BLF keys.

  2. Select the user whose line you want to monitor.

    The user ID appears in the User ID field.

    If you select a user who is already monitored on an individually configured key, the new configuration overrides the previous configuration to monitor the user.

Step 4

Press Save.


Remove the Feature Configured on a Line Key

You can remove the feature configured on a line key.

If your phone is monitoring a Busy Lamp Field (BLF) list, removing the feature configured on a line key makes the line key available for monitoring the BLF list. This can change the positions of BLF list keys. See Activate or Deactivate Monitoring of the BLF List for details.


Note


You cannot remove some features configured by your administrator.


Procedure


Step 1

Press and hold down the line key for two seconds.

Step 2

On the Select feature screen, select None.

Step 3

When prompted to confirm, press OK.


Add a Menu Shortcut to a Line Key

After you configure a line key with a menu shortcut, you can open the menu with a simple press on the line key.

Before you begin

Your administrator must enable this feature on your phone.

Procedure


Step 1

Press and hold a line key for two seconds. The available feature list is displayed.

Step 2

Select Menu shortcut from the list. The available menu list is displayed.

Step 3

Scroll the list and select the menu you want to add to the line key and press Set.


Remove the Menu Shortcut from a Line Key

Procedure


Step 1

Press and hold the line key for two seconds. The available feature list is displayed.

Step 2

Select None from the list and press Set.


Service Interruption Message on Home Screen

When Webex cloud server is not available, you will see Service interruption notification on the phone home screen and the line status shows the survivability icon. During this situation, phone gets connected to the Site Survivability Gateway (SGW) so that you can use at least basic calling features. SGW services are deployed within your local network, hence, the phone supports only basic calling features. If you check the line status, it shows Interrupted. To view the line status, see View the Line Status.

When you experience this issue, your administrator can help troubleshoot.

Phone Web Page

You can customize some phone settings with the phone web page, which you access from your computer. Your administrator gives you the page URL, your user ID, and password.

In the phone web page, you can control features, line settings, and phone services for your phone.

  • Phone features include speed dial, do not disturb, and your personal address book.

  • Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forward, visual and audio message indicators, ring patterns, and other line-specific settings.

The following table describes some specific features that you configure using the phone web page.

Features

Description

Call forward

You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy.

Speed dial

You assign phone numbers to speed-dial numbers so that you can quickly call that person.

Ringtone

You assign a ringtone to a specific line.

Personal directory contact

You add a contact to your personal directory with phone web page.

HTTP proxy

You set up an HTTP proxy for the phone to connect to the internet.

VPN connection

You set up the phone to connect to the network through a VPN sever.

Speed dial numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed dial number, the speed dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

  • 0 to 9

  • Pound (#)

  • Asterisk (*)

  • Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

  • Use the comma to separate the parts of the dial string.

  • An authorization code must always precede a billing code in the speed dial string.

  • A single comma is required between the authorization code and the billing code in the string.

  • A speed dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

  • You need to dial 9 for an outside line.

  • You want to call 5556543.

  • You need to input the authorization code 1234.

  • You need to input the billing code 9876.

  • You must wait for 4 seconds.

  • After the call connects, you must dial the extension 56789#.

In this scenario, the speed dial number is 95556543,1234,9876,,56789#.

Phone Hardware and Buttons

Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6821 Multiplatform Phones.

Figure 2. Cisco IP Phone 6821 Multiplatform Phones

1

Light strip

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

3

Softkey buttons

Access functions and services such as Conference and Transfer.

4

Navigation cluster

Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.

5

Applications and Headset

Applications Access call history, user preferences, phone settings, and phone model information.

Headset Toggle the headset on or off. When a headset is active, a headset icon is displayed in the header.

6

Mute and Speakerphone

Mute Toggle the microphone on or off. When the microphone is muted, a mute icon flashes on the screen.

Speakerphone Toggle the speakerphone on or off.

7

Volume button

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6841.

Figure 3. Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Features

1

Handset and Handset light strip

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

3

Softkey buttons

Access functions and services.

4

Navigation cluster

Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.

5

Hold/Resume, Conference, and Transfer

Hold/Resume Place an active call on hold and resume the held call.

Conference Create a conference call.

Transfer Transfer a call.

6

Speakerphone, Mute, and Headset

Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute Toggle the microphone on or off. When the microphone is muted, the button is lit.

Headset Toggle the headset on or off. When the headset is on, the button is lit.

7

Contacts, Applications, and Messages

Contacts Access personal and corporate directories.

Applications Access call history, user preferences, phone settings, and phone model information.

Messages Autodial your voice messaging system.

8

Volume button

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6871.

Figure 4. Cisco IP Phone 6871 Multiplatform Phones Buttons and Features
Cisco IP Phone 6871 Buttons

1

Handset and Handset light strip

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

For more information, see Softkey, Line, and Feature Buttons.

3

Softkey buttons

Access functions and services.

For more information, see Softkey, Line, and Feature Buttons.

4

Navigation cluster

Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.

5

Hold/Resume, Conference, and Transfer

Hold/Resume Place an active call on hold and resume the held call.

Conference Create a conference call.

Transfer Transfer a call.

6

Speakerphone, Mute, and Headset

Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute Toggle the microphone on or off. When the microphone is muted, the button is lit.

Headset Toggle the headset on or off. When the headset is on, the button is lit.

7

Contacts, Applications, and Messages

Contacts Access personal and corporate directories.

Applications Access call history, user preferences, phone settings, and phone model information.

Messages Autodial your voice messaging system.

8

Volume button

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner Select button of the Navigation cluster to select items.

6821: ; 6841, 6851, 6861, and 6871:

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line, and Feature Buttons

You can interact with the features on your phone in several ways:

  • Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available.

  • Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821, these are the buttons on the left side of the screen. On the Cisco IP Phone 6841, 6851, 6861, and 6871, these are the buttons on either side of the screen.

    • Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line.

    • Line buttons—Used to initiate or answer a call. You can also use a line key to open and close the call session window, and to navigate through the call session window. Open the call session window to see the calls on the line.

Feature and line buttons illuminate to indicate status:

  • or Green—Line is idle.

  • or Red, steady—Line is active or in use.

  • or Red, flashing—Line is on hold or there is an inbound call.

  • or Amber, steady—Line is unregistered (cannot be used).

Some functions can be set up as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button.

The Cisco IP Phone 6821 has a limited number of hard buttons. You use the softkeys to access most call features.

Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row.

Figure 5. Cisco IP Phone 6841 and 6851 Screen

The Cisco IP Phone 6821 has a similar layout but in a more compact format.

1

At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active.

2

The middle of the phone screen displays the information associated with the line and feature buttons on the phone.

When you select a line which has more than two registered lines, a black box highlight around the selected line is displayed. There will be no highlight for an active call.

Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive.

3

The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.

Clean your phone screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution

 

Don't use any liquids or powders on the phone because they can contaminate the phone components and cause failures.


Differences Between Phone Calls and Lines

We use the terms lines and calls in very specific ways to explain how to use your phone.

  • Lines—Each line corresponds to a directory number or intercom number that others can use to call you. You have as many lines as you have directory numbers and phone line icons.

  • Calls—Each line can support multiple calls. By default, your phone supports two connected calls per line, but your administrator can adjust this number according to your needs.

    Only one call can be active at any time; other calls are automatically placed on hold.

    Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.

Energy Savings

Your administrator can reduce the amount of power that the phone screen uses when you're not using your phone. Level of energy-saving that your administrator can set up:

  • Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.


Note


The Cisco IP Phone 6821 Multiplatform Phones does not support Power Save.


Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems.

Accessibility Features

The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

In this document, the term phone support pages refers to the web pages that users can access to set up certain features.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility

Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Figure 6. Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features
Table 4. Hearing-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Visual message-waiting indicator

This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.

2

Visual notification of the phone state

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the mute icon flashes on the screen

3

Inline-amplifier support (handset)

Cisco IP Phone handsets support third-party inline amplifiers. You attach an amplifier to the handset and cord and it sits between the handset and the IP phone.

4

Adjustable ringtone, pitch, and volume

  • Select Applications > User preferences.

  • Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume.

Your administrator can also change your settings.

5

Hearing aid compatible (HAC) handset

Supports these accessibility features:

  • Hearing-aid compatible.

  • Magnetic coupling of the hearing aid.

  • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).

  • Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers.

6

Acoustic coupled TTY and TDD support (handset)

Cisco IP Phones support these TTY and TDD features:

  • Acoustic or direct connect TTYs from industry-leading manufacturers.

  • Real-time text transmission over phone lines.

  • Hearing and voice carry over phones (HCO/VCO).

  • VoIP network operating at G.711.

For information about setting up TTY, contact your administrator.

Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model.

Figure 7. Hearing-Impaired Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown
Table 5. Hearing-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Visual message-waiting indicator (handset)

This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.

2

Visual notification of the phone state

  • Toggle the Mute and Speakerphone buttons on and off to indicate the phone state.

  • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

  • Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

3

Inline-amplifier support (handset)

Cisco IP Phone handsets support third-party inline amplifiers. You attach an amplifier to the handset and cord and it sits between the handset and the IP phone.

4

Adjustable ringtone, pitch, and volume

  • Select Applications > User preferences.

  • Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume.

Your administrator can also change your settings.

5

Hearing aid compatible (HAC) handset

Supports these accessibility features:

  • Hearing-aid compatible.

  • Magnetic coupling of the hearing aid.

  • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).

  • Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers.

6

Acoustic coupled TTY and TDD support (handset)

Cisco IP Phones support these TTY and TDD features:

  • Acoustic or direct connect TTYs from industry-leading manufacturers.

  • Real-time text transmission over phone lines.

  • Hearing and voice carry over phones (HCO/VCO).

  • VoIP network operating at G.711.

For information about setting up TTY, contact your administrator.

Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model.

Figure 8. Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features
Cisco IP Phone 6871 Hearing-Imparied Accessibility
Table 6. Hearing-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Visual message-waiting indicator (handset)

This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.

2

Visual notification of the phone state

  • Toggle the Mute and Speakerphone buttons on and off to indicate the phone state.

  • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

  • Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

3

Inline-amplifier support (handset)

Cisco IP Phone handsets support third-party inline amplifiers. You attach an amplifier to the handset and cord and it sits between the handset and the IP phone.

4

Adjustable ringtone, pitch, and volume

  • Select Applications > User preferences.

  • Adjust the volume level for the phone ring. While the handset is in the cradle and the headset and speakerphone buttons are off, press Volume to raise or lower the volume.

Your administrator can also change your settings.

5

Hearing aid compatible (HAC) handset

Supports these accessibility features:

  • Hearing-aid compatible.

  • Magnetic coupling of the hearing aid.

  • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).

  • Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers.

6

Acoustic coupled TTY and TDD support (handset)

Cisco IP Phones support these TTY and TDD features:

  • Acoustic or direct connect TTYs from industry-leading manufacturers.

  • Real-time text transmission over phone lines.

  • Hearing and voice carry over phones (HCO/VCO).

  • VoIP network operating at G.711.

For information about setting up TTY, contact your administrator.

Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Figure 9. Cisco IP Phone 6821 Multiplatform Phones
Table 7. Vision-Impaired and Blind Accessibility Features

Item

Accessibility Feature

Description

1

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The light strip flashes during incoming calls and stays lit when a voicemail message is received.

2

Line and feature buttons

The line and feature buttons are on the left of the screen.

Use line buttons to start, answer, or switch to a call on a particular line.

Features, such as speed dial, line status, privacy, do not disturb (DND), and service URLs, can be assigned to feature buttons.

Your administrator sets up programmable feature buttons on your phone.

Colors indicate your phone's status:

  • Green—Line is idle.
  • Red, steady—Line is active or in use.
  • Red, flashing—Line is on hold or there is an inbound call.
  • Amber, steady—Line is unregistered (cannot be used).

3

Back-lit grayscale LCD screen with adjustable contrast

Allows you to adjust your phone screen's contrast.

4

Softkeys

These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation buttons and the Select button)

The Navigation cluster is located in the center of the phone below the softkeys.

Use the Navigation up and down buttons to move up and down in the phone LCD. The Select button is in the center of the Navigation cluster.

6

Applications and Headset button

  • These two large buttons are located on either side of the Navigation cluster.

  • The Applications button is on the left.

  • The Headset button is on the right.

Use the Applications to access functions on your phone.

Use the Headset button to toggle the headset on or off.

7

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

8

  • The Mute and Speakerphone buttons are located on either side of the volume button.

  • The Mute button is on the left and the Speakerphone button is on the right.

Provide audible notification of the phone state:

  • Toggle the Mute, and Speakerphone buttons on and off to indicate the phone state.

  • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the mute icon flashes on the screen. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

  • Use the Speakerphone button to toggle the speakerphone on or off.

9

Volume key

This key is located below the keypad.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.

Press right on the rocker key to increase the volume. Press left on the rocker key to decrease the volume.

Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model.

Figure 10. Vision-Impaired and Blind Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown
Table 8. Vision-Impaired and Blind Accessibility Features

Item

Accessibility Feature

Description

1

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The handset light strip flashes during incoming calls and stays lit when a voicemail message is received.

2

Line and feature buttons

The line and feature buttons are on the left and right sides of the screen.

Use line buttons to start, answer, or switch to a call on a particular line.

Features, such as speed dial, line status, privacy, do not disturb (DND), and service URLs, can be assigned to feature buttons.

Your administrator sets up programmable feature buttons on your phone.

Colors indicate your phone's status:

  • Green—Line is idle.
  • Red, steady—Line is active or in use.
  • Red, flashing—Line is on hold or there is an inbound call.
  • Amber, steady—Line is unregistered (cannot be used).

3

Back-lit grayscale LCD screen with adjustable contrast

Allows you to adjust your phone screen's contrast.

4

Softkeys

  • These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation ring and the Select button)

The Navigation cluster is located in the center of the phone.

Use the Navigation ring to move up and down in the phone LCD. The Select button is in the center of the Navigation cluster.

6

Hold button, Transfer button, and Conference button

  • These three large buttons are located to the right of Navigation cluster.

  • In this group of buttons, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right.

Allow you to use these functions on your phone.

7

Messages button, Applications button, and Contacts button

  • These three large buttons are located to the left of the Navigation cluster.

  • In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Applications button is on the left, and the Contacts button is on the right.

Allow you to easily access your messages, applications, and contacts.

8

Volume key

This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

9

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

10

  • Headset, Speakerphone, and Mute buttons located to the right of the keypad.

  • The Speakerphone button is on the top, the Headset button is in the middle, and the Mute button is on the bottom.

Provide audible notification of the phone state:

  • Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state.

  • Use the Headset button to toggle the headset on or off. When the headset is on, the button is lit.

  • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

  • Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model.

Figure 11. Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
Cisco IP Phone 6871 Vison-Imparied Accessibility
Table 9. Vision-Impaired and Blind Accessibility Features

Item

Accessibility Feature

Description

1

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The handset light strip flashes during incoming calls and stays lit when a voicemail message is received.

2

Line and feature buttons

The line and feature buttons are on the left and right sides of the screen.

Use line buttons to start, answer, or switch to a call on a particular line.

Features, such as speed dial, line status, privacy, do not disturb (DND), and service URLs, can be assigned to feature buttons.

Your administrator sets up programmable feature buttons on your phone.

Colors indicate your phone's status:

  • Green—Line is idle.

  • Red, steady—Line is active or in use.

  • Red, flashing—Line is on hold or there is an inbound call.

  • Amber, steady—Line is unregistered (cannot be used).

3

Back-lit color LCD screen with adjustable brightness

Allows you to adjust your phone screen's brightness.

4

Softkeys

  • These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation ring and the Select button)

The Navigation cluster is located in the center of the phone.

Use the Navigation ring to move up and down in the phone LCD. The Select button is in the center of the Navigation cluster.

6

Hold button, Transfer button, and Conference button

  • These three large buttons are located to the right of Navigation cluster.

  • In this group of buttons, the Hold button is the single button in the top row. Below the Hold button, the Transfer button is on the left, and the Conference button is on the right.

Allow you to use these functions on your phone.

7

Messages button, Applications button, and Contacts button

  • These three large buttons are located to the left of the Navigation cluster.

  • In this group of buttons, the Messages button is the single button in the top row. Below the Messages button, the Applications button is on the left, and the Contacts button is on the right.

Allow you to easily access your messages, applications, and contacts.

8

Volume key

This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

9

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

10

Headset button, Speakerphone button, and Mute button

  • These three large buttons are located to the right of the keypad.

  • The Speakerphone button is on the top, the Headset button is in the middle, and the Mute button is on the bottom.

Provide audible notification of the phone state:

  • Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state.

  • Use the Headset button to toggle the headset on or off. When the headset is on, the button is lit.

  • Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

  • Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Figure 12. Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features
Table 10. Mobility-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Lighted buttons

Allow you to access the following features:

  • Phone lines and intercom lines (line buttons)

  • Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature)

  • Web-based services, such as a personal address book

  • Phone features, such as privacy

Indicate your phone's status:

  • Green—Line is idle.
  • Red, steady—Line is active or in use.
  • Red, flashing—Line is on hold or there is an inbound call.
  • Amber, steady—Line is unregistered (cannot be used).

2

Large button to access Applications

Allow you to easily access your phone applications. Additional features are available with the softkeys.

3

Built-in speakerphone

Press the button to turn speakerphone on or off.

4

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model.

Figure 13. Mobility-Impaired Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown
Table 11. Mobility-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Lighted buttons

Allow you to access the following features:

  • Phone lines and intercom lines (line buttons)

  • Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature)

  • Web-based services, such as a personal address book

  • Phone features, such as privacy

Indicate your phone's status:

  • Green—Line is idle.
  • Red, steady—Line is active or in use.
  • Red, flashing—Line is on hold or there is an inbound call.
  • Amber, steady—Line is unregistered (cannot be used).

2

Large buttons to access Applications, Messages, Contacts, Hold, Transfer, and Conference

Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features.

3

Built-in speakerphone

Indicates whether the speakerphone is on or off. When the speakerphone is on, the button is lit.

4

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model.

Figure 14. Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features
Cisco IP Phone 6871 Mobility-Impaired Accessibility
Table 12. Mobility-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Lighted buttons

Allow you to access the following features:

  • Phone lines and intercom lines (line buttons)

  • Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature)

  • Web-based services, such as a personal address book

  • Phone features, such as privacy

Indicate your phone's status:

  • Green—Line is idle.

  • Red, steady—Line is active or in use.

  • Red, flashing—Line is on hold or there is an inbound call.

  • Amber, steady—Line is unregistered (cannot be used).

2

Large buttons to access Applications, Messages, Contacts, Hold, Transfer, and Conference

Allow you to easily access your phone applications, voice messages, corporate and personal directories, and calling features.

3

Built-in speakerphone

Indicates whether the speakerphone is on or off. When the speakerphone is on, the button is lit.

4

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

Third-Party Accessibility Applications

Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, "busy lights", audio/visual emergency notifications through Cisco IP Phones (supporting users with disabilities), etc.

For more information about third-party applications, contact your administrator.

Troubleshooting

You may experience issues related to the following scenarios:

  • Your phone cannot communicate with the call control system.

  • The call control system has communication or internal problems.

  • Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes.

The phone contains all unique device identifier (UDI) information. The UDI is composed of three data elements associated with the phone. The data elements are:

  • Product Identifier (PID)

  • Version Identifier (VID)

  • Serial Number (SN)

You can also find the information about your phone by going to Info > Status > Product Information on the phone web interface.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Product Information.

You can view the following information:

Product name— Name that represents the Cisco IP Phone.

Serial number— Serial number of the Cisco IP Phone.

MAC address—Hardware address of the Cisco IP Phone.

Software version—Version number of the Cisco IP Phone firmware.

Configuration version—Version number of the Cisco IP Phone configuration. This information shows when your administrator has enabled it.

Hardware version—Version number of the Cisco IP Phone hardware.

VID—Version ID of the Cisco IP Phone.

Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.

Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the Customization state as Acquired.

Step 3

Press Back to return to the Applications screen.


View the Customization State on the Phone

After the RC download from the EDOS server completes, you can view the customization state of a phone on the screen.

Here are the descriptions of the remote customization states:

  • Open—The phone has booted for the first time and is not configured.

  • Aborted—Remote Customization is aborted due to other provisioning, for example, DHCP options.

  • Pending—The phone can not download the profile from the EDOS server.

  • Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.

  • Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision configuration. If the redirect URL download from the provisioning server is successful, this state is displayed.

  • Unavailable—Remote customization has stopped because the EDOS server responded with an empty provisioning file and the HTTP response was 200 OK.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Product information > Customization.

Step 3

Press Back.


View the Network Status

Procedure

Step 1

Press Applications .

Step 2

Select Status > Network status.

You can view the following information:

  • Network type—Indicates the type of Local Area Network (LAN) connection that the phone uses.

  • Network status—Indicates if the phone is connected to a network.

  • IPv4 status—IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

  • IPv6 status —IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

  • VLAN ID—VLAN ID of the phone.

  • MAC address—Unique Media Access Control (MAC) address of the phone.

  • Host name—Displays the current host name assigned to the phone.

  • Domain—Displays the network domain name of the phone. Default: cisco.com

  • Switch port link—Status of the switch port.

  • Switch port config—Indicates speed and duplex of the network port.

  • PC port config—Indicates speed and duplex of the PC port.

  • PC port link—Indicates speed and duplex of the PC port.


View the Phone Status

Procedure

Step 1

Press Applications .

Step 2

Select Status > Phone status > Phone status.

You can view the following information:

  • Elapsed time—Total time elapsed since the last reboot of the system

  • Tx (Packets)—Transmitted packets from the phone.

  • Rx (Packets)—Received packets from the phone.


View the Status Messages on the Phone

Procedure

Step 1

Press Applications .

Step 2

Select Status > Status messages.

You can view a log of the various phone statuses since provisioning was last done.

Note

 

Status messages reflect UTC time and are not affected by the timezone settings on the phone.

Step 3

Press Back.


View the Line Status

Procedure

Step 1

Press Applications .

Step 2

Select Status > Phone status > Line status.

You can view the status of each line on the phone.


View Call Records in Call Statistics

Each call record contains additional information that you might want to check, follow the procedure provided in this topic to view the detailed information of your recent call records.
Before you begin
Sign in to the phone so you can access to access the Call statistics menu.

If a lock icon displays in the upper-right corner of the main screen, this means that you don't sign in to the phone yet.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Phone status > Call statistics.

Step 3

(Optional) If prompted, enter your password and press Sign in.

If you cannot sign in to the phone, contact your administrator.

Step 4

Highlight a call statistics entry from the list, and press Select.

You can also press the Select button of the Navigation cluster to shows details of the highlighted entry.

You can view the following information:

  • Call type—An outbound or inbound call.

  • Peer name—The name of the person who made or answered the call.

  • Peer phone—The phone number of the person who made or answered the call.

  • Encode codec—The method used to compress the outgoing audio.

  • Decode codec—The method used to decompress the incoming audio.

  • Call time—The time a call was made or answered.

  • Call ID—An identifier of the caller.

The call statistics may contain additional information such as counter, statistics, and voice-quality metrics. Use this information for troubleshooting.


View 802.1X Transaction Status

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.

You can view the following information:

  • Transaction status

  • Protocol


View the Reboot History

Procedure

Step 1

Press Applications .

Step 2

Select Status > Reboot history.

You can view the details of the date and time whenever the phone has rebooted, no matter why the phone rebooted.


Report all phone issues for your Cisco MPP device

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator.

Before you begin
Your administrator enables web server for the phone.
Procedure

Step 1

Press Applications .

Step 2

Select Status > Report problem.

Step 3

Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default.

Step 4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default.

Step 5

Select Problem description.

Step 6

Select a description from the displayed list.

Step 7

Press Submit.

Note

 

If your administrator disables web server for the phone, the phone fails to upload the problem report to the server. In addition, the phone screen shows Error: 109 or Report Problem together with an unavailable download link. Contact your administrator to help you resolve the issue.


View Wi-Fi Status Messages on the Phone

You can view messages about the Wi-Fi connection status of your phone. The messages can help you diagnose Wi-Fi connection problems. The messages contain:

  • connection time and MAC address of the AP

  • disconnection time and diagnostic code

  • connection failure time

  • time that weak signal of the AP continues over 12 seconds

  • the status of firmware memory when the free memory is less than 50K

  • the status of losing AP beacon when the phone can't receive signal from the AP

  • the status of no response for Wi-Fi authentication or association requests

  • the status of TX failure

  • the status of WPS connection failure

Procedure

Step 1

Press Applications .

Step 2

Select Status > Wi-Fi messages.

Step 3

Use the outer ring of the navigation cluster to scroll through the messages.

Step 4

Press Details to view more details of the selected message.

Step 5

(Optional) Press Clear to delete all the messages.


Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset the phone, you can reconfigure it.

Procedure

Enter the URL in a supported web browser and click Confirm Factory Reset


Factory Reset from Server

You can restore your phone to its original manufacturer settings when your administrator factory reset it from the server. After you reset the phone, you can reconfigure it.

When your administrator factory reset your phone, you will observe the following notifications on the phone screen.

  • If the phone is idle and has no active call or the phone is not upgrading, it shows a message, Factory resetting as per request from administrator, then the phone reboots to complete the factory reset.

  • If the phone is busy with an active call or the phone is upgrading, it shows a message, Phone will factory reset when idle as per request from administrator. After the phone becomes idle, it shows Factory resetting as per request from administrator, then the phone reboots to complete the factory reset.

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause. To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.

Procedure

In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format:

http:/<Phone IP>/admin/ping?<ping destination>, where:

<Phone IP> = actual IP address of your phone.

/admin = path to the access admin page of your phone.

<ping destination> = any IP address or domain name that you want to ping.

The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination.

For example, to ping the 192.168.1.1 address:

http://<Phone IP>/admin/ping?192.168.1.1

Lost Phone Connectivity

Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone displays a message.

If you are on an active call when the connection is lost, the call continues. But, you don't have access to all normal phone features because some functions require information from the call control system. For example, your softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

For more information on phone registration, please visit Manual phone registration.

Get More Information When Your Phone Displays a Provisioning Failure Message

If your phone displays the message Verify your provisioning settings or contact your service provider., you have a configuration problem. This message will display only immediately after the phone boots up. You will not see this message after the phone is registered to a call server.

This message applies to all MPP Phones.

Procedure

Step 1

Press one of these options:

  • Details—display a list of status messages.

  • Cancel—return to the main phone screen.

Note

 

If you cancel a provisioning alert, the phone doesn't show another provisioning alert until the phone has rebooted.

Step 2

Highlight the relevant status message from the list, and press one of these options:

  • Details—display the entire status message.

  • Clear—delete the complete message list.

Step 3

Contact your administrator to help you resolve the issue. If your administrator has given you access, you can also view the messages on the phone web page.

On the phone web page, go to Info > Download Status > Provisioning Status


Find Information about MIC Cert Refresh Status

You can view the renewal status and related information on the phone web page to check if the Manufacture Installed Certificate (MIC) renewal is completed. Your administrator might ask you about this information during the phone troubleshooting.
Before you begin
  • Your administrator has given you the access to the phone web page.

  • Your administrator activates the Manufacture Installed Certificate (MIC) renewal on your phone.

Procedure

Step 1

On the phone web page, click Info > Download Status.

Step 2

Find the information from the MIC Cert Refresh Status section.

  • MIC Cert Provisioning Status: This field includes the date and time of the performed certificate renewal, the HTTP request URL, and result messages.

  • MIC Cert Info: This field shows the overall status of the certificate renewal procedure. Typically, it shows whether the MIC certificate of your phone is renewed successfully.

For more information, contact your administrator.


Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at: Product Warranties.