Your Phone
The Cisco IP Phone 6800 Series Multiplatform Phones
- Feature Support
New and Changed Features
Phone Setup
Sign into Your Extension from Another Phone (Extension Mobility)
- Sign out of Your Extension from Another Phone
Sign in to a Phone as a Guest
- Sign Out of a Phone as a Guest
Set the Profile Rule on the Phone
Coworker Line Status
Add a Menu Shortcut to a Line Key
Remove the Menu Shortcut from a Line Key
Service Interruption Message on Home Screen
Phone Web Page
- Speed dial numbers
Phone Hardware and Buttons
Energy Savings
Additional Help and Information

Your Phone

The Cisco IP Phone 6800 Series Multiplatform Phones

The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications. In the following figure, you see (Clockwise from the top left):

Cisco IP Phone 6841 Multiplatform Phone
Cisco IP Phone 6851 Multiplatform Phone with Key Expansion Module
Cisco IP Phone 6851 Multiplatform Phone
Cisco IP Phone 6861 Multiplatform Phone
Cisco IP Phone 6871 Multiplatform Phone
Cisco IP Phone 6821 Multiplatform Phone

Cisco IP Phone 6821, 6841, 6851, 6861, and 6871 — Figure 1. Cisco IP Phone 6800 Series Multiplatform Phones

Table 1. Cisco IP Phone 6800 Series Multiplatform Phones Major Features
Features	6821	6841	6851	6861	6871
Screen	Grayscale, with backlight	Grayscale, with backlight	Grayscale, with backlight	Grayscale, with backlight	Color
Lines	2	4	4	4	6
Fixed feature keys	9 (See note below)	8	8	8	8
Power over Ethernet (PoE)	Supported	Not supported	Supported	Not supported	Supported
Wi-Fi	Not supported	Not supported	Not supported	Supported	Not supported
Electronic Hookswitch Headset support	Not supported	Not supported	Supported	Supported	Supported
USB port	Not supported	Not supported	Not supported	Not supported	Supported

Note

The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys.

Your phone must be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set it up.

When you add features to your phone, some features require a line button. But each line button on your phone can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in use, your phone won't display any additional features.

Note

This document doesn't include the DECT phones.

Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your service provider or administrator.

New and Changed Features

New and Changed for Firmware Release 12.0(7)SR2


Revision	New and Changed Sections
Added the topics to enable Backward compatibility with WPA	Enable or Disable Backward Compatibility with WPA from Your Phone

New and Changed for Firmware Release 12.0(5)


Revision	New and Changed Sections
Updated the topics to support Cisco BT Headset Dongle	Cisco Headsets 700 Series

New and Changed for Firmware Release 12.0(4)


Revision	New and Changed Sections
Updated the topics to support one call per line	Transfer Calls Consult Before You Complete a Transfer
Support for 320 Headset Series (supported in Cisco IP MPP Phone 6871)	Connect Cisco Headset 320 Upgrade Cisco Headset 320 Headset 320 Controls - Teams Headset 320 Controls - Webex
Support for 720 Headset Series (supported in Cisco IP MPP Phone 6871)	Connect Cisco Headset 720 Headset 720 Controls - Teams Headset 720 Controls - Webex
Support for 320 Headset Series and 720 Headset Series (supported in Cisco IP MPP Phone 6871)	A Mute Sync Between a Headset and Phone Fails (Headset 320 and Headset 720) Mute or Unmute with Headset Boom (Headset 320 and Headset 720) Mute or Unmute the Headset

New and Changed for Firmware Release 12.0(3)


Revision	New and Changed Sections
Added a new topic to mention the support password setup after factory reset	Create User Password on Phone
Added new topics to support invoking XML applications from multicast paging	XML Application and Multicast Paging View XML Application Details
Added a new topic to support factory reset from a server	Factory Reset from Server

New and Changed for Firmware Release 12.0(2)


Revisions	New and Changed Sections
A new topic added for the task to manage participant list in Ad Hoc conference as a host	View the Participants List as a Host in Ad Hoc Conference
A new topic added for the task to manage participant list in Ad Hoc conference as a participant	View the Participants List as a Participant
A new topic added for the task to remove participant list in Ad Hoc conference as a host	Remove a Participant as a Host in Ad Hoc Conference

New and Changed for Firmware Release 12.0(1)


Revision	New and Changed Sections
Added a new topic for Site Survivability Gateway (SGW)	Service Interruption Message on Home Screen
Added a new task to view Webex call log duration	View Webex Call Logs Duration

New and Changed for Firmware Release 11.3(7)


Revision	New and Changed Sections
Added the topic to support spam indication for Webex calls	Spam Indication for Webex Calls
Updated the topic for Webex calls	View your Recent Calls
Updated the topic to add `VPN connection`	Phone Web Page
Added the topics for the new feature `VPN connection`	VPN Connection Settings Set Up a VPN Connection Enable a VPN Connection Disable a VPN Connection Set Up a VPN Connection from the Phone Web Page View the VPN Status
Updated the topic to remove a prerequisite related the line key	Configure Monitoring of an Individual Line
Added the task on how to view call statistics on the phone	View Call Records in Call Statistics
Updated the topic to mention how to set password in phone web page	Set Password
Added the task on how to set password from phone web page	Set Password from Phone Web Page
Updated the topic to add `HTTP proxy`	Phone Web Page
Added the topics for the feature `HTTP proxy`	HTTP Proxy Settings Set Up a Proxy Server with the Auto Proxy Mode Set Up a Proxy Server with the Manual Proxy Mode Set Up a Proxy Server from the Phone Web Page
Added a new topic for Webex directory support	Webex Directory Search for a Contact in Your Webex Directory Search for a Webex Contact in All Directory Edit the Webex Directory Name
Updated topic for Webex call log support	View your Recent Calls View Calls Logs from Server

New and Changed for Firmware Release 11.3(6)


Revision	New and Changed Sections
Updated the topics for the new feature `Permission Only for the Call Forward All Service Setup`	Forward Calls
	Forward Calls with the Phone Web Page
	Activate Call Forward All with Feature Activation Code Synchronization
	Forward Calls from Your Phone
Updated several steps for the feature `Enhancements of Displaying Contact Numbers from the LDAP Directory`	Search for a Contact in the All Directories Screen
Updated the topic to add related topic links	Search for a Contact in Your LDAP Directory
Added the new task for the feature `Enhancements of Displaying Contact Numbers from the LDAP Directory`	Call a Contact in Your LDAP Directory
Added the new task for the feature `Enhancements of Displaying Contact Numbers from the LDAP Directory`	Edit a Contact Number in Your LDAP Directory
Added the new topics for the feature `Enhancements of Displaying Contact Numbers from the XML Directory`	XML Directory
	Call a Contact in Your XML Directory
	Edit a Contact Number in Your XML Directory
Added the new task topic on how to control the ringer volume	Control Ringer Volume
Updated the task topic on non-availability of Continue softkey	Auto Provision Your Phone with Short Activation Code
Updated the task topic on non-availability of Save softkey	Create a Contact from a Recents Record
Updated the task topic on non-availability of Sign in softkey	Set up the Profile Account

New and Changed for Firmware Release 11.3(5)


Revision	New and Changed Sections
Added the task about how to check the MIC Cert Status	Find Information about MIC Cert Refresh Status
Updated the topic to support STIR/SHAKEN	Recent calls list
Updated the topic to introduce the new icons to support STIR/SHAKEN	View your Recent Calls
Updated the topic to add the Headset 730 support overview	Supported Accessories
Added the topic for the Headset 730 Support feature	Cisco Headsets 700 Series
Added the topic about the Headset 730	Cisco Headset 730
Added the topic about how to upgrade headset firmware on the phone	Upgrade the Headset 730 Firmware
Added the topic about how to check the detailed information of the Headset 730 on the phone	Find Details of Your Headset 730 on the Phone

New and Changed for Firmware Release 11.3(4)

This release has no impact on this guide.

New and Changed for Firmware Release 11.3(3)


Revision	New and Changed Sections
Updated the step on how to add contacts in the topic	Search for a Contact in the All Directories Screen
Updated the topic with one prerequisite and another method to add contacts in the personal address book	Add a New Contact to Your Personal Address Book
Added the topic about how to add, edit, and delete the contacts in the BroadSoft Personal directory	Manage Your Contacts in the BroadSoft Personal Directory
Updated the topic with the new steps to add a contact	Create a Contact from a Recents Record
Added the Executive-Assistant calls relevant topics for the Cisco IP Phone 6871 only	Executive Calls Join an Ongoing Call as an Executive Transfer an Ongoing Call to Yourself as an Executive Troubleshooting Executive Calls Executive Assistant Calls Initiate a Call On Behalf of an Executive as an Assistant Transfer an Ongoing Call to an Executive as an Assistant Join or Transfer an Ongoing Call to Yourself as an Executive Assistant Troubleshooting Executive-Assistant Calls Executive Settings Activate Call Filtering as an Executive Deactivate Call Filtering as an Executive Check Assistant List as an Executive Executive Assistant Settings Check Executive List as an Assistant Opt in to or Out of an Executive's Pool as an Assistant Activate Call Diversion as an Executive Assistant Deactivate Call Diversion as an Executive Assistant Activate or Deactivate Call Filtering as an Executive Assistant Troubleshooting Executive Assistant Settings
Updated the topic to block an anonymous call on the phone	Block an Anonymous Call
Added the topic to enable anonymous call blocking from the phone web page	Enable Anonymous Call Blocking from the Phone Web Page
Added the topic to enable call waiting on the phone	Enable Call Waiting
Added the topic to enable call waiting from the phone web page	Enable Call Waiting from the Phone Web Page
Updated the topic to mention the new menu text box Unavailability	Change Your Status as a Call Center Agent
Updated the topic for the new softkeys of the calls history list	View your Recent Calls
Updated to topic to add the new menu item	Find Information About Your Phone

New and Changed for Firmware Release 11.3(2)


Revision	New and Changed Sections
Added the topics for adding and removing menu shortcuts on line keys	Add a Menu Shortcut to a Line Key Remove the Menu Shortcut from a Line Key
Added the topics for adding and removing menu shortcuts and features on key expansion module line keys	Add Features or Menu Shortcuts to Key Expansion Module Line Keys Remove Features or Menu Shortcuts from Key Expansion Module Line Keys
Added the topic for user authentication control on phone menus	User Authentication Control
Added the topic for Activation Code Sync	Activate Call Forward All with Feature Activation Code Synchronization
Updated the existing task to include information on reverse name lookup with local directory	View Calls Logs from Server
Added the topic to include the information on parking calls in a dedicated call park extension and call park status	Call Park Extension and Status
Added the overview description for phone settings	Phone Settings Overview
Updated the directory-related tasks	Search for a Contact in the All Directories Screen Add a New Contact to Your Personal Address Book Add a New Contact to Your Personal Address Book with Phone Web Page Call a Contact in Your Personal Address Book Edit a Contact in Your Personal Address Book Remove a Contact from Your Personal Address Book
Updated the tasks for the directory enhancement feature	Search for a Contact in the All Directories Screen Search for a Contact in Your BroadSoft Directory Edit Your Contact Type in Your BroadSoft Directory Edit Your BroadSoft Directory Name Edit the Server Name of Your BroadSoft Directory Edit Credentials of Your BroadSoft Directory Search for a Contact in Your LDAP Directory Make a Call to an IM and Presence Contact Change Your Presence State Add a New Contact to Your Personal Address Book Add a New Contact to Your Personal Address Book with Phone Web Page Search for a Contact in Your Personal Address Book Call a Contact in Your Personal Address Book Edit a Contact in Your Personal Address Book Remove a Contact from Your Personal Address Book
Updated the tasks of forwarding a call	Forward Calls with the Phone Web Page Forward Calls from Your Phone
Updated the topic title	Your Personal Voicemail Account Find out if you have new voicemail messages Your Personal Access Your Personal your voicemail Access Your Personal Audio Voicemail
Added the topics for the monitored voicemail with PLK	Voice Messages States of Monitored Voicemail Accounts Access Monitored Voicemail Account Messages
Updated the task with a new step to include information on the different user credentials	Edit Credentials of Your LDAP Directory
Updated the task to include user credentials	Search for a Contact in Your LDAP Directory
Update the topics to introduce or mention the LDAP cache mechanism	LDAP Directory Search for a Contact in Your LDAP Directory
Add the topic to edit user credentials to access the LDAP directory	Edit Credentials of Your LDAP Directory
Updated the existing topic to include ACD status synchronization	Call Center Features
Updated the topic to check the status of a call center agent.	Sign In as a Call Center Agent

New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1)


Revision	New and Changed Sections
Updated the hardware information with Cisco IP Phone 6871 Multiplatform Phones	The Cisco IP Phone 6800 Series Multiplatform Phones Navigation
Updated the accessibility features with Cisco IP Phone 6871 Multiplatform Phones	Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features Cisco IP Phone 6871 Multiplatform Phones Mobility-Impaired Accessibility Features
Updated the supported accessories with Cisco IP Phone 6871 Multiplatform Phones	Supported Accessories
Added the supported Cisco headsets	Cisco Headsets 500 Series

New and Changed for Firmware Release 11.3(1)


Revision	New and Changed Sections
Added new task to support Auto Provisioning with Short Activation Code.	Auto Provision Your Phone with Short Activation Code
Updated an existing task to support display UDI feature on phone screen	Find Information About Your Phone
Added a task to support Serviceability Enhancement Messages for Provisioning Failure	Get More Information When Your Phone Displays a Provisioning Failure Message
Added a task to support One-Button Call Park	Park and Unpark a Call with One Line Key
Added a task to support Wi-Fi auto scan	Connect the Phone to a Wireless Network at the First Boot
Added a task to support Softkey Triggers Wi-Fi Scan	Trigger Wi-Fi Scan with Softkey
Added a task to support Serviceability Enhancement Messages for Network Connection Failure	Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message
Added a new task to support display UDI on key expansion module screen	View the UDI Information of the Key Expansion Module

New and Changed for Firmware Release 11.2(4)


Revisions	New or Changed Sections
Updated the hardware information with Cisco IP Phone 6861 Multiplatform Phones	The Cisco IP Phone 6800 Series Multiplatform Phones Navigation
Updated the network connection with the wireless option	Connect to the Network
Updated the accessibility features with Cisco IP Phone 6861 Multiplatform Phones	Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features
Updated the navigation to the phone directories with Cisco IP Phone 6861 Multiplatform Phones	Contacts
Added topics about Wi-Fi feature for Cisco IP Phone 6861 Multiplatform Phones	Wi-Fi Settings Turn the Wi-Fi On or Off from Your phone Turn the Wi-Fi On or Off from the Phone Web Page Connect the Phone to a Wi-Fi Manually Connect Your Phone to a Wireless Network with WPS Set Up a Wi-Fi Profile from the Phone Set Up a Wi-Fi Profile Delete a Wi-Fi Profile Change the Order of a Wi-Fi Profile Scan and Save a Wi-Fi Network View the Wi-Fi Status View Wi-Fi Status Messages on the Phone
Updated the supported accessories with Cisco IP Phone 6861 Multiplatform Phones	Supported Accessories
Added topics about Wall Mount Kit	Wall Mount Kit

New and Changed for Firmware Release 11.2(3)SR1


Revisions	New or Changed Sections
Added a new task about getting your phone onboard with the activation code	Onboard Your Phone with Activation Code

New and Changed for Firmware Release 11.2(3)


Revisions	New or Changed Sections
Added a new topic replacing the Monitor Coworker's Line topic.	Coworker Line Status
Added a new task on how to hide or show the BLF list.	Activate or Deactivate Monitoring of the BLF List
Added a new task on how to monitor an individual line.	Configure Monitoring of an Individual Line
Added a new task on how to remove the configured feature from a line key.	Remove the Feature Configured on a Line Key
Added a new task on contact search in multiple directories.	Search for a Contact in the All Directories Screen
Updated the topic on profile account setup to support resync profile with the SIP credentials or the login credentials.	Set up the Profile Account

New and Changed for Firmware Release 11.2(2)


Revisions	New and Changed Sections
Added a new topic to introduce the phone buttons and harware of Cisco IP Phone 6821 Multiplatform Phones	Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware
Added a new topic for the hearing-impaired accessibility features of Cisco IP Phone 6821 Multiplatform Phones	Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features
Added a new topic for the vision-impaired and blind accessibility features of Cisco IP Phone 6821 Multiplatform Phones	Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
Added a new topic for the mobility-impaired accessibility features of Cisco IP Phone 6821 Multiplatform Phones	Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features
Updated the topic with the information of Cisco IP Phone 6821 Multiplatform Phones	The Cisco IP Phone 6800 Series Multiplatform Phones
Updated the topic with the softkeys, line, and feature buttons of Cisco IP Phone 6821 Multiplatform Phones	Softkey, Line, and Feature Buttons
Updated the topic with the navigation information of Cisco IP Phone 6821 Multiplatform Phones	Navigation

New and Changed for Firmware Release 11.2(1)


Revisions	New or Changed Sections
Added a new topic to support multiple locations (anywhere) for a BroadWorks XSI user	Add Multiple Locations for a BroadWorks XSI User
Updated the topic with the new Display recents from option to support XSI call logs improvement	View your Recent Calls
Added a new topic to support XSI call logs improvement	View Calls Logs from Server
Updated the topic with the new Missed softkey to support XSI call logs improvement.	Return a recent call
Added a new topic to support DND and call forward indication for a non-selected line	Silence an Incoming Call
Updated the topic with icons for call forward and DND to support DND and call forward indication for a non-selected line	Forward Calls Turn On Do Not Disturb
Updated the topic to support XSI caller ID blocking	Block Caller ID
Added a new topic to support username and password collection on HTTP authentication challenge	Set up the Profile Account
Updated the menu navigation for ringtone setting to support audio equalizers to customize audio for handset and headset (acoustic audio)	Change the Ringtone
Added a new topic to support audio equalizers to customize audio for handset and headset (acoustic audio)	Specify an Audio Device for a Call
Updated the topic to support screen saver type lock removal	Change the Screen Saver

New and Changed for Firmware Release 11.1(2)


Revision	Updated Sections
Emergency Call Support	Make an Emergency Call
Reverse Name Lookup	Reverse Name Lookup for Incoming and Outgoing Calls
Add support for key expansion module	Cisco 6800 series Key Expansion Module setup overview Find information about the Key Expansion Module of your phone Configure a speed-dial on a line key
Added how to change display mode of key expansion module, contrast of key expansion module LCD	Adjust the contrast of the Key Expansion Module Change the display mode of the Key Expansion Module from the phone

New and Changed for Firmware Release 11.1(1)


Feature	New or Changed Sections
Call Center Support	Call Center Features
Call Recording	Record a Call
Contrast Adjustment Enhancement	Adjust the Phone Screen Brightness or Contrast
Power Save Support	Set up Power Save
Presence	Instant Message and Presence Contacts Change Your Presence State Make a Call to an IM and Presence Contact

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.

Cisco IP Phone 6841 Multiplatform Phones and Cisco IP Phone 6861 Multiplatform Phones do not support Power over Ethernet (PoE). Connect the phone using the power adapter to power the phone.

Connect to the Network

You need to connect the phone to the telephone network.

Wired connection—The phone is plugged into the network using an Ethernet cable.
Wireless connection—The Cisco IP Phone 6861 Multiplatform Phones connect to a Wireless Access Point using Wi-Fi. You need an SSID, security settings, username, and password to connect to the wireless network. For more information, see Wi-Fi Settings.

Auto Provision Your Phone with Short Activation Code

After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't have the activation code, contact your administrator.

Before you begin

Your administrator provides your activation code:

Procedure

Step 1

Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.

Step 2

Press Continue.

Note

The Continue softkey doesn't appear until you enter first three digits of the valid activation code followed by a # key. The Delete softkey appears only when you enter the first digit of activation code in the Enter activation code box.

The phone completes the provisioning process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator.

Onboard Your Phone with Activation Code

After your phone boots up, you will see a welcome screen where you can enter the activation code. If you don't have an activation code, contact your administrator.

Before you begin

Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.

Procedure

Step 1

Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the hyphen (-) character when entering the code.

Step 2

Press Continue.

Note

The Continue softkey appears only when you enter either valid 16-digit activation code or the valid first three digits of it followed by a # key. The Delete softkey appears only when you enter the first digit of the activation code in the Enter activation code box.

The phone completes the onboarding process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator for a new code.

Set a Password on Initial Phone Boot Up

The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your administrator has created a password for you.

Procedure

Step 1	Enter your password in the New password and Reenter new password fields.
Step 2	Press Save.

Create User Password on Phone

Your administrator enables your phone to prompt for Set password notification screen when your phone reboots after every factory reset. This feature enhances the security of your phone.

Procedure

Step 1

Perform one of the following:

After factory reset, your phone reboots and you see the Set password prompt on the phone.
Press
1. Select Status > Issues. If the phone has no user password that is created, you see a message No user password provided and you see the Select softkey which lets you access the No user password provided screen.
  
  If the phone has user password, the value of the Issues menu is displayed as None.
2. Press Create.

Step 2

In the Set password screen, set the new password in the New password box.

After you create a new password, an unlock icon appears on the phone screen.

User Authentication Control

Your administrator can configure if you require authentication to access phone menus. Your administrator can also customize and turn off the authentication to allow access to all phone menus.

With this feature, whether any phone menu needs authentication is controlled by your administrator. If your administrator configures authentication to access the menu, you need to provide the password and sign in to access the menu.

Sign into Your Extension from Another Phone (Extension Mobility)

If extension mobility is configured, you can sign into a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your personal directory number.

Before you begin

Your administrator configures provisioning authority.

Procedure

Step 1

Press Sign in.

Step 2

Enter your username and password, then press Sign in.

The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the Options softkey on the phone. Use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page.

Sign out of Your Extension from Another Phone

Procedure

Press Sign out.

Sign in to a Phone as a Guest

Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest.

Procedure

Step 1

Press Sign in.

Step 2

Enter your user ID and password.

The password field uses two types of input methods; alphanumeric and numeric. While you type in the password, you see Options softkey on the phone. You can use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry.

Step 3

Press Save.

Note

An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency services when you make an emergency call.

Sign Out of a Phone as a Guest

Procedure

Step 1	Press Guest Out.
Step 2	Press Sign Out.

Set the Profile Rule on the Phone

Procedure

Step 1	Press Applications .
Step 2	Select Device administration > Profile rule.
Step 3	Enter the profile rule using the phone keypad.
Step 4	Press Resync.

Coworker Line Status

You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely handle calls for coworkers and need to see if they are available to answer calls. The monitoring line keys function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the monitored line.

The following table describes the LED status:

Table 2. BLF Key LED Status
LED Color	Meaning
Green	The monitored line is available.
Red	The monitored line is busy.
Blinking red	The monitored line is ringing.
Amber	Error in BLF key configuration.

Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the desired lines.

You can configure monitoring on your phone in two ways:

You can configure monitoring of an individual user's line.
If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a separate line key. The phone assigns available line keys for monitoring, automatically.

With the appropriate configuration, you can use the BLF keys to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).

When the configuration is complete, the icon in the BLF key label indicates the combination of features configured on the key:

Table 3. Busy Lamp Field Icons
	BLF	BLF and Speed Dial	BLF and Call Pickup	BLF, Speed Dial, and Call Pickup
Idle
Alerting
In use
Error

Activate or Deactivate Monitoring of the BLF List

If your administrator has configured a Busy Lamp Field (BLF) list for you, you can activate or deactivate monitoring of the entire BLF list. The phone monitors each user on a separate line key. When you activate monitoring, the phone assigns available line keys in sequence to monitor the BLF list entries.

The phone may use line keys both on the phone and any Key Expansion Module attached to the phone, or only the Key Expansion Module. This is controlled by your administrator.

The BLF list keys function in the same way as individual BLF keys. See Coworker Line Status for details. When you activate monitoring, the phone starts showing the status of the monitored lines on the BLF list keys. You can use each BLF list key to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).

Note

The sequential order of the users in the BLF list is set by your administrator. The corresponding BLF list keys always maintain this sequential order. You can choose to configure another feature such as speed dial on a BLF list key at any time. However, it renders the line key unavailable for the BLF list.

Whenever you make any change to line key configurations, the phone redoes the BLF list key assignment taking the change into account. The phone only assigns available line keys, and in the same sequential order, every time. This can result in changes in the positions of BLF list keys.

The phone monitors as many users as possible with the available line keys. You can make more line keys available for monitoring the list by removing features configured on line keys. See Remove the Feature Configured on a Line Key for details.

Before you begin

Your administrator configures the BLF list.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Attendant console preferences > BLF list.

When BLF list is set to Show, monitoring is activated. The phone shows the status of the monitored lines on the BLF list keys.
When BLF list is set to Hide, monitoring is deactivated.

Step 3

Press Set.

Configure Monitoring of an Individual Line

You can configure a line key to monitor a coworker's line status. When you add speed dial to the configuration, you can use the line key to call the monitored line. When you add call pickup to the configuration, you can use the line key to answer incoming calls to the monitored line. The line key functions as a Busy Lamp Field (BLF) key. See Coworker Line Status for details.

You can select any available line key to configure this feature. You can also select any line key that is functioning as a speed-dial key or as a BLF key. Your configuration will override any existing configuration for the key.

If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in the list.

Your phone may already be monitoring the entire list. See Activate or Deactivate Monitoring of the BLF List for details. You can still configure an individual key to monitor a line. However, the phone will then no longer monitor the line automatically as part of the list. If you remove the individual BLF key configuration, the phone resumes monitoring the line automatically as part of the list. Note that the phone adjusts the BLF list key assignment every time it has to add or remove a line for automatic monitoring. This results in changes in the positions of BLF list keys.

Before you begin

Your administrator performs the necessary setup to allow you to monitor the concerned line.
Your administrator allows configuring the BLF feature options on line keys.

Procedure

Step 1

Press and hold down the line key for two seconds.

Step 2

On the Select feature screen, select one of these options:

If you just want to use the key to monitor a line, select BLF presence.
If you want to use the key to monitor a line and also speed-dial the monitored line, select BLF + Speed dial.
If you want to use the key to monitor a line and also answer incoming calls to the monitored line, select BLF + Call pickup.
If you want to use the key for all the three functions, select BLF + Speed dial + Call pickup.

Step 3

Enter the user ID of the person whose line you want to monitor, in the User ID field.

Note

You must enter the user ID. The user ID may not be the person's name or extension. Consult your administrator if you need assistance.

If your administrator has configured a BLF list for you, you can select the user whose line you want to monitor from the list:

Select Search BLF list.

Users whose names appear in grey in the list are ones that your phone is already monitoring on individually configured BLF keys.
Select the user whose line you want to monitor.

The user ID appears in the User ID field.

If you select a user who is already monitored on an individually configured key, the new configuration overrides the previous configuration to monitor the user.

Step 4

Press Save.

Remove the Feature Configured on a Line Key

You can remove the feature configured on a line key.

If your phone is monitoring a Busy Lamp Field (BLF) list, removing the feature configured on a line key makes the line key available for monitoring the BLF list. This can change the positions of BLF list keys. See Activate or Deactivate Monitoring of the BLF List for details.

Note

You cannot remove some features configured by your administrator.

Procedure

Step 1	Press and hold down the line key for two seconds.
Step 2	On the Select feature screen, select None.
Step 3	When prompted to confirm, press OK.

Add a Menu Shortcut to a Line Key

After you configure a line key with a menu shortcut, you can open the menu with a simple press on the line key.

Before you begin

Your administrator must enable this feature on your phone.

Procedure

Step 1	Press and hold a line key for two seconds. The available feature list is displayed.
Step 2	Select Menu shortcut from the list. The available menu list is displayed.
Step 3	Scroll the list and select the menu you want to add to the line key and press Set.

Remove the Menu Shortcut from a Line Key

Procedure

Step 1	Press and hold the line key for two seconds. The available feature list is displayed.
Step 2	Select None from the list and press Set.

Service Interruption Message on Home Screen

When Webex cloud server is not available, you will see Service interruption notification on the phone home screen and the line status shows the survivability icon. During this situation, phone gets connected to the Site Survivability Gateway (SGW) so that you can use at least basic calling features. SGW services are deployed within your local network, hence, the phone supports only basic calling features. If you check the line status, it shows Interrupted. To view the line status, see View the Line Status.

When you experience this issue, your administrator can help troubleshoot.

Phone Web Page

You can customize some phone settings with the phone web page, which you access from your computer. Your administrator gives you the page URL, your user ID, and password.

In the phone web page, you can control features, line settings, and phone services for your phone.

Phone features include speed dial, do not disturb, and your personal address book.
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forward, visual and audio message indicators, ring patterns, and other line-specific settings.

The following table describes some specific features that you configure using the phone web page.


Features	Description
Call forward	You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy.
Speed dial	You assign phone numbers to speed-dial numbers so that you can quickly call that person.
Ringtone	You assign a ringtone to a specific line.
Personal directory contact	You add a contact to your personal directory with phone web page.
HTTP proxy	You set up an HTTP proxy for the phone to connect to the internet.
VPN connection	You set up the phone to connect to the network through a VPN sever.

Speed dial numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed dial number, the speed dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

0 to 9
Pound (#)
Asterisk (*)
Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

Use the comma to separate the parts of the dial string.
An authorization code must always precede a billing code in the speed dial string.
A single comma is required between the authorization code and the billing code in the string.
A speed dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

You need to dial 9 for an outside line.
You want to call 5556543.
You need to input the authorization code 1234.
You need to input the billing code 9876.
You must wait for 4 seconds.
After the call connects, you must dial the extension 56789#.

In this scenario, the speed dial number is 95556543,1234,9876,,56789#.

Phone Hardware and Buttons

Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6821 Multiplatform Phones.

Figure 2. Cisco IP Phone 6821 Multiplatform Phones


1	Light strip	Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
2	Programmable feature buttons and line buttons	Access your phone lines, features, and call sessions.
3	Softkey buttons	Access functions and services such as Conference and Transfer.
4	Navigation cluster	Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.
5	Applications and Headset	Applications Access call history, user preferences, phone settings, and phone model information. Headset Toggle the headset on or off. When a headset is active, a headset icon is displayed in the header.
6	Mute and Speakerphone	Mute Toggle the microphone on or off. When the microphone is muted, a mute icon flashes on the screen. Speakerphone Toggle the speakerphone on or off.
7	Volume button	Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6841.

Figure 3. Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Features


1	Handset and Handset light strip	Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
2	Programmable feature buttons and line buttons	Access your phone lines, features, and call sessions.
3	Softkey buttons	Access functions and services.
4	Navigation cluster	Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.
5	Hold/Resume, Conference, and Transfer	Hold/Resume Place an active call on hold and resume the held call. Conference Create a conference call. Transfer Transfer a call.
6	Speakerphone, Mute, and Headset	Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset Toggle the headset on or off. When the headset is on, the button is lit.
7	Contacts, Applications, and Messages	Contacts Access personal and corporate directories. Applications Access call history, user preferences, phone settings, and phone model information. Messages Autodial your voice messaging system.
8	Volume button	Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6871.

Cisco IP Phone 6871 Buttons — Figure 4. Cisco IP Phone 6871 Multiplatform Phones Buttons and Features


1	Handset and Handset light strip	Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).
2	Programmable feature buttons and line buttons	Access your phone lines, features, and call sessions. For more information, see Softkey, Line, and Feature Buttons.
3	Softkey buttons	Access functions and services. For more information, see Softkey, Line, and Feature Buttons.
4	Navigation cluster	Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.
5	Hold/Resume, Conference, and Transfer	Hold/Resume Place an active call on hold and resume the held call. Conference Create a conference call. Transfer Transfer a call.
6	Speakerphone, Mute, and Headset	Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset Toggle the headset on or off. When the headset is on, the button is lit.
7	Contacts, Applications, and Messages	Contacts Access personal and corporate directories. Applications Access call history, user preferences, phone settings, and phone model information. Messages Autodial your voice messaging system.
8	Volume button	Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner Select button of the Navigation cluster to select items.

6821: ; 6841, 6851, 6861, and 6871:

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line, and Feature Buttons

You can interact with the features on your phone in several ways:

Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available.
Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821, these are the buttons on the left side of the screen. On the Cisco IP Phone 6841, 6851, 6861, and 6871, these are the buttons on either side of the screen.
- Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line.
- Line buttons—Used to initiate or answer a call. You can also use a line key to open and close the call session window, and to navigate through the call session window. Open the call session window to see the calls on the line.

Feature and line buttons illuminate to indicate status:

or Green—Line is idle.
or Red, steady—Line is active or in use.
or Red, flashing—Line is on hold or there is an inbound call.
or Amber, steady—Line is unregistered (cannot be used).

Some functions can be set up as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button.

The Cisco IP Phone 6821 has a limited number of hard buttons. You use the softkeys to access most call features.

Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row.

Figure 5. Cisco IP Phone 6841 and 6851 Screen


1	At the top of the screen is the header row. The header row displays the phone number, current date and time, as well a number of icons. The icons display when features are active.
2	The middle of the phone screen displays the information associated with the line and feature buttons on the phone. When you select a line which has more than two registered lines, a black box highlight around the selected line is displayed. There will be no highlight for an active call. Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive.
3	The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.

Clean your phone screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution

Don't use any liquids or powders on the phone because they can contaminate the phone components and cause failures.

Differences Between Phone Calls and Lines

We use the terms lines and calls in very specific ways to explain how to use your phone.

Lines—Each line corresponds to a directory number or intercom number that others can use to call you. You have as many lines as you have directory numbers and phone line icons.
Calls—Each line can support multiple calls. By default, your phone supports two connected calls per line, but your administrator can adjust this number according to your needs.

Only one call can be active at any time; other calls are automatically placed on hold.

Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.

Energy Savings

Your administrator can reduce the amount of power that the phone screen uses when you're not using your phone. Level of energy-saving that your administrator can set up:

Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.

Note

The Cisco IP Phone 6821 Multiplatform Phones does not support Power Save.

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems.

For quick start guides and end-user guides in English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/products-user-guide-list.html
For guides in languages other than English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html
For licensing information, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/products-licensing-information-listing.html

Accessibility Features

The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

In this document, the term phone support pages refers to the web pages that users can access to set up certain features.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility