Abbreviated Dialing
|
Allows
users to speed dial a phone number by entering an assigned index code (1-199)
on the phone keypad.
Note
|
You
can use Abbreviated Dialing while on-hook or off-hook.
|
Users
assign index codes from the Self Care Portal.
|
Actionable Incoming Call Alert
|
Provides different options to control the incoming call alerts. You can disable or enable the call alert. You can also activate
or deactivate the caller ID display.
Note
|
Because the Cisco IP Phone 7811 does not have line key, it
enables the call alert by default but cannot disable it.
|
See Actionable Incoming Call Alert, Product Specific Configuration.
|
AES 256 Encryption Support for Phones
|
Enhances security by supporting TLS 1.2 and new ciphers. For more information, see Supported Security Features.
|
Agent
Greeting
|
Allows
an agent to create and update a prerecorded greeting that plays at the
beginning of a customer call, before the agent begins the conversation with the
caller. The agent can prerecord a single greeting or multiple ones as needed.
See
Enable Agent Greeting.
|
Any Call
Pickup
|
Allows
users to pick up a call on any line in their call pickup group, regardless of
how the call was routed to the phone.
See call park information in the documentation for your particular Cisco Unified Communications Manager release.
|
Assisted
Directed Call Park
|
Enables
users to park a call by pressing only one button using the Direct Park feature.
Administrators must configure a Busy Lamp Field (BLF) Assisted Directed Call
Park button. When users press an idle BLF Assisted Directed Call Park button
for an active call, the active call is parked at the Direct Park slot
associated with the Assisted Directed Call Park button.
See the
call park information in the documentation for your particular Cisco Unified Communications Manager release.
|
Audible
Message Waiting Indicator (AMWI)
|
A
stutter tone from the handset, headset, or speakerphone indicates that a user
has one or more new voice messages on a line.
Note
|
The
stutter tone is line-specific. You hear it only when using the line with the
waiting messages.
|
|
Auto
Answer
|
Connects
incoming calls automatically after a ring or two.
Auto
Answer works with either the speakerphone or the headset.
Note
|
The
Cisco IP Phone 7811 does not support a headset.
|
See directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Automatic Port Synchronization
|
Enables
the phone to synchronize the PC and SW ports to the same speed and to duplex.
Only ports configured for auto negotiate change speeds.
See Automatic Port Synchronization, Product Specific Configuration.
|
Auto
Pickup
|
Allows
a user to use one-touch pickup functionality for call pickup features.
See
call pickup information in the documentation for your particular Cisco Unified Communications Manager release.
|
Always On Mode
|
Always keeps the DECT connection between the headset and base even when the user is not on a call or playing music.
This feature is supported on Cisco Headset 500 Series.
See Headset template management in Call Manager for more information.
|
Barge
|
Enables a user to barge into a call by establishing the three-way conference call using the built-in conference bridge of
the target phone.
See "cBarge" in this table.
|
Block
External to External Transfer
|
Prevents users from transferring an external call to another
external number.
See
call transfer restrictions in the documentation for your particular Cisco Unified Communications Manager release.
|
Busy
Lamp Field (BLF)
|
Allows
a user to monitor the call state of a directory number associated with a
speed-dial button on the phone.
Note
|
The
Cisco IP Phone 7811 does not support the feature.
|
See
presence information in the documentation for your particular Cisco Unified Communications Manager release.
|
Busy
Lamp Field (BLF) Pickup
|
Provides enhancements to BLF speed dial. Allows you to configure
a Directory Number (DN) that a user can monitor for incoming calls. When the DN
receives an incoming call, the system alerts the monitoring user, who can then
pick up the call.
Note
|
The
Cisco IP Phone 7811 does not support the feature.
|
See
call pickup information in the documentation for your particular Cisco Unified Communications Manager release..
|
Call
Back
|
Provides users with an audio and visual alert on the phone when
a busy or unavailable party becomes available.
See call back information in the documentation for your particular Cisco Unified Communications Manager release.
|
Call
Display Restrictions
|
Determines the information that will display for calling or
connected lines, depending on the parties who are involved in the call.
See routing and call display information in the documentation for your particular Cisco Unified Communications Manager release.
|
Call
Forward
|
Allows
users to redirect incoming calls to another number. Call Forward options
include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call
Forward No Coverage.
See directory number information in the documentation for your particular Cisco Unified Communications Manager release and
Customize the Self Care Portal Display.
|
Call
Forward All Loop Breakout
|
Detects and prevents Call Forward All loops. When a Call Forward All loop is
detected, the Call Forward All configuration is ignored and the call rings
through.
|
Call
Forward All Loop Prevention
|
Prevents a user from configuring a Call Forward All destination directly on the
phone that creates a Call Forward All loop or that creates a Call Forward All
chain with more hops than the existing Forward Maximum Hop Count service
parameter allows.
|
Call
Forward Configurable Display
|
Allows
specifying information that appears on a phone when a call is forwarded. This
information can include the caller name, caller number, redirected number, and
original dialed number.
See directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Call
Forward Destination Override
|
Allows
you to override Call Forward All (CFA) in cases where the CFA target places a
call to the CFA initiator. This feature allows the CFA target to reach the CFA
initiator for important calls. The override works whether the CFA target phone
number is internal or external.
See directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Call
Forward Notification
|
Allows
you to configure the information that the user sees when receiving a forwarded
call.
See
Set Up Call Forward Notification.
|
Call
History for Shared Line
|
Allows you to view shared line activity in the phone Call History. This feature will:
See Call History Shared Line, Product Specific Configuration.
|
Call
Park
|
Allows
users to park (temporarily store) a call and then retrieve the call by using
another phone in the Cisco Unified Communications Manager system.
|
Call
Pickup
|
Allows
users to redirect a call that is ringing on another phone within their pickup
group to their phone.
You
can configure an audio and visual alert for the primary line on the phone. This
alert notifies the users that a call is ringing in their pickup group.
|
Call
Recording
|
Allows
a supervisor to record an active call. The user might hear a recording audible
alert tone during a call when it is being recorded.
When a
call is secured, the security status of the call is displayed as a lock icon on
Cisco IP Phones. The connected parties might also hear an audible alert tone
that indicates the call is secured and is being recorded.
Note
|
When
an active call is being monitored or recorded, the user can receive or place
intercom calls; however, if the user places an intercom call, the active call
is put on hold, which causes the recording session to terminate and the
monitoring session to suspend. To resume the monitoring session, the party
whose call is being monitored must resume the call.
|
|
Call
Waiting
|
Indicates (and allows users to answer) an incoming call that
rings while on another call. Incoming call information appears on the phone
display.
See
directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Call
Waiting Ring
|
Provides Call Waiting users with the option of an audible ring
instead of the standard beep.
Options are Ring, Ring Once, Flash Only, and Beep Only.
See
directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Caller
ID
|
Caller
identification such as a phone number, name, or other descriptive text appear
on the phone display.
See routing, call display, and directory number information in the documentation for your particular Cisco Unified Communications
Manager release.
|
Caller
ID Blocking
|
Allows a user to block their phone number or name from phones that have caller identification enabled.
See routing and directory number information in the documentation for your particular Cisco Unified Communications Manager
release.
|
Calling Party Normalization
|
Calling party normalization presents phone calls to the user
with a dialable phone number. Any escape codes are added to the number so that
the user can easily connect to the caller again. The dialable number is saved
in the call history and can be saved in the Personal Address Book.
|
CAST
for SIP
|
Establishes communication between the Cisco Unified Video
Advantage (CUVA) and the Cisco IP phones to support video on the PC even if the
IP phone does not have video capability. The main software supported is Cisco
Jabber.
|
cBarge
|
Allows
a user to join a nonprivate call on a shared phone line. cBarge adds a user to
a call and converts it into a conference, allowing the user and other parties
to access conference features .
For more information, refer to the "Barge" chapter, Feature Configuration Guide for Cisco Unified Communications Manager.
|
Cisco
Extension Mobility
|
Allows
users to temporarily access their Cisco IP Phone configuration such as line
appearances, services, and speed dials from shared Cisco IP Phone by logging
into the Cisco Extension Mobility service on that phone when they log into the
Cisco Extension Mobility service on that phone.
Cisco
Extension Mobility can be useful if users work from a variety of locations
within your company or if they share a workspace with coworkers.
|
Cisco
Extension Mobility Cross Cluster (EMCC)
|
Enables a user configured in one cluster to log into a Cisco IP
Phone in another cluster. Users from a home cluster log into a Cisco IP Phone
at a visiting cluster.
Note
|
Configure Cisco Extension Mobility on Cisco IP Phones before you
configure EMCC.
|
|
Cisco IP Phone 7811 Support
|
Provides support for the Cisco IP Phone 7811. The phone does not support headset, display backlight, intercom, AUX Port, programmable
feature button, and line keys.
|
Cisco Sans 2.0 Latin Font Support
|
Introduces the Cisco Sans 2.0 font for all Latin characters in the Call Display.
|
Cisco
Unified Communications Manager Express (Unified CME) Version Negotiation
|
The
Cisco Unified Communication Manager Express uses a special tag in the
information sent to the phone to identify itself. This tag enables the phone to
provide services to the user that the switch supports.
See:
|
Cisco
Unified Video Advantage (CUVA)
|
Allows
users to make video calls by using a Cisco IP Phone, a personal computer, and
an external video camera.
Note
|
Configure the Video Capabilities parameter in the Product
Specific Configuration Layout section in Phone Configuration.
|
See
the Cisco Unified Video Advantage documentation.
|
Cisco
WebDialer
|
Allows
users to make calls from web and desktop applications.
|
Classic Ringtone
|
Supports narrowband and wideband ringtones. The feature makes
the available ringtones common with other Cisco IP Phones.
See
Custom Phone Ringtones.
|
Conference
|
Allows
a user to talk simultaneously with multiple parties by calling each participant
individually. Conference features include Conference and Meet Me.
Allows
a noninitiator in a standard (adhoc) conference to add or remove participants;
also allows any conference participant to join together two standard
conferences on the same line.
The
Advance Adhoc Conference service parameter, disabled by default in Cisco
Unified Communications Manager Administration, allows you to enable these
features.
Note
|
Be
sure to inform your users whether these features are activated.
|
|
Confidential Access Level (CAL)
|
Controls whether a call can be completed based on the CAL
configuration in the Cisco Unified Communications Manager.
When
CAL is enabled, the user sees information about the call in a CAL message. The
phone displays the CAL message for the duration of the call. If a call fails
due to an incompatible CAL, the phone displays a failure message. You set up
the failure message that the user sees.
|
Configurable Energy Efficient Ethernet (EEE) for Port and Switch
|
Provides a method to control EEE functions on personal computer port and switch port by enabling or disabling EEE. The feature
controls both type of ports individually. The default value is Enabled.
See Energy Efficient Ethernet for Port and Switch, Product Specific Configuration.
|
Configurable RTP/sRTP Port Range
|
Provides a configurable port range (2048 to 65535) for Real-Time
Transport Protocol (RTP) and secure Real-Time Transport Protocol (sRTP).
The
default RTP and sRTP port range is 16384 to 32764.
You
configure the RTP and sRTP port range in the SIP Profile.
See
Set Up RTP/sRTP Port Range.
|
CTI
Applications
|
A
computer telephony integration (CTI) route point can designate a virtual device
to receive multiple, simultaneous calls for application-controlled redirection.
|
Device
Invoked Recording
|
Provides end users with the ability to record their telephone
calls via a softkey.
In
addition administrators may continue to record telephone calls via the CTI User
Interface.
See Device Invoked Recording, Product Specific Configuration.
|
Directed Call Park
|
Allows
a user to transfer an active call to an available directed call park number
that the user dials or speed dials. A Call Park BLF button indicates whether a
directed call park number is occupied and provides speed-dial access to the
directed call park number.
Note
|
If
you implement Directed Call Park, avoid configuring the Park softkey. This
prevents users from confusing the two Call Park features.
|
See
call park information in the documentation for your particular Cisco Unified Communications Manager release.
|
Disable Line Key Barge
|
The
softkeys are controlled by configuration in the Cisco Unified Communications
Manager. The Line Key Barge parameter in the Administration window has the
following options:
-
Default: Press Line Key can conference into the call.
-
Off: Press Line Key Barge a new call.
-
Turn on softkey: Press Line Key turns on softkeys configured in
remote-in-use and user can conference into the call through cBarge.
Note
|
The
Cisco IP Phone 7811 does not support the feature.
|
|
Distinctive Ring
|
Allows
users to hear different ring types depending on whether the call was originated
from an internal station or external call coming from a trunk. Internal calls
generate one ring, while external calls generate two rings with a very short
pause between the rings. No configuration is required.
See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.
|
Divert
|
Allows
a user to transfer a ringing, connected, or held call directly to a
voice-messaging system. When a call is diverted, the line becomes available to
make or receive new calls.
|
Do Not
Disturb (DND)
|
When
DND is turned on, either no audible rings occur during the ringing-in state of
a call, or no audible or visual notifications of any type occur.
When enabled, the user sees the DND icon on their phone screen.
If multilevel precedence and preemption (MLPP) is configured and the user receives a precedence call, the phone will ring
with a special ringtone.
See
Set Up Do Not Disturb.
|
EnergyWise
|
Enables an IP Phone to sleep (power down) and wake (power up) at
predetermined times, to promote energy savings.
Note
|
The
Cisco IP Phone 7811 does not support this feature.
|
See Power Save Plus (EnergyWise), Product Specific Configuration .
|
Enhanced Secure Extension Mobility Cross Cluster (EMCC)
|
Improves the Secure Extension Mobility Cross Cluster (EMCC)
feature by preserving the network and security configurations on the login
phone. By so doing, security policies are maintained, network bandwidth is
preserved and network failure is avoided within the visiting cluster (VC).
|
Extension Mobility Size Safe and Feature Safe
|
With Feature Safe, your phone can use any phone button template that has the same number of line buttons that the phone model
supports.
Size Safe allows your phone to use any phone button template that is configured on the system.
|
Fast
Dial Service
|
Allows
a user to enter a Fast Dial code to place a call. Fast Dial codes can be
assigned to phone numbers or Personal Address Book entries. See
"Services" in this table.
|
Headset Sidetone Control
|
Allows
an administrator to set the sidetone level of a wired headset.
Note
|
The
Cisco IP Phone 7811 does not support a headset.
|
|
Group
Call Pickup
|
Allows
a user to answer a call that is ringing on a directory number in another group.
See
call pickup information in the documentation for your particular Cisco Unified Communications Manager release.
|
Hold
Reversion
|
Limits
the amount of time that a call can be on hold before reverting back to the
phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a
single ring (or beep, depending on the new call indicator setting for the
line). This notification repeats at intervals if not resumed.
A call
that triggers Hold Reversion also displays an animated icon in the call bubble.
You can configure call focus priority to favor incoming or reverting calls.
|
Hold
Status
|
Enables phones with a shared line to distinguish between the
local and remote lines that placed a call on hold.
|
Hold/Resume
|
Allows
the user to move a connected call from an active state to a held state.
|
HTTP
Download
|
Enhances the file download process to the phone to use HTTP by
default. If the HTTP download fails, the phone reverts to using the TFTP
download.
|
HTTPS
for Phone Services
|
Increases security by requiring communication using HTTPS.
Note
|
IP
Phones can be HTTPS clients; they cannot be HTTPS servers.
|
See HTTPS for Phone Services, Product Specific Configuration.
|
Hunt
Group
|
Provides load sharing for calls to a main directory number. A
hunt group contains a series of directory numbers that can answer the incoming
calls. When the first directory number in the hunt group is busy, the system
hunts in a predetermined sequence for the next available directory number in
the group and directs the call to that phone.
You can have either the hunt group name or the pilot number display on the Incoming Call Alert.
See hunt groups and routing plans in the documentation for your particular Cisco Unified Communications Manager release.
|
Improve Caller Name and Number Display
|
Improves the display of caller names and numbers. If the Caller Name is known then the Caller Number is displayed instead
of unknown.
|
Incoming Call Toast Timer
|
Allows you to set the length of time that an incoming call toast (notification) appears on the phone screen.
See Incoming Call Toast Timer, Product Specific Configuration .
|
Intercom
|
Allows
users to place and receive intercom calls using programmable phone buttons. You
can configure intercom line buttons to:
Note
|
If
your user logs into the same phone on a daily basis using their Cisco Extension
Mobility profile, assign the phone button template that contains intercom
information to their profile, and assign the phone as the default intercom
device for the intercom line.
The
Cisco IP Phone 7811 does not support this feature.
|
|
IPv6-only Support
|
IPv6-only support is provided in standalone or in configuration with IPv4-only.
See Configure Network Settings.
For more details about IPv6 deployment, see the IPv6 Deployment Guide for Cisco Collaboration Systems Release 12.0.
|
Jitter
Buffer
|
The
Jitter Buffer feature handles jitter from 10 milliseconds (ms) to 1000 ms for
both audio and video streams.
|
Join
|
Allows
users to combine two calls that are on one line to create a conference call and
remain on thecall.
Note
|
Because Cisco IP Phone 7811 has only one line, the phone uses the Calls softkey to join two calls in the same line.
|
See Join and Direct Transfer Policy, Product Specific Configuration .
|
Join
Across Lines
|
Allows
users to combine calls that are on multiple phone lines to create a conference
call.
Some
JTAPI/TAPI applications are not compatible with the Join and Direct Transfer
feature implementation on the Cisco IP Phone and you may need to configure the
Join and Direct Transfer Policy to disable join and direct transfer on the same
line or possibly across lines.
Note
|
Because Cisco IP Phone 7811 has only one line, it does not
support this feature.
|
See Join and Direct Transfer Policy, Product Specific Configuration .
|
Line Display Enhancement
|
Improves the call display by removing the central dividing line when it is not required. This feature applies to the Cisco
IP Phone 7841 only.
|
Line
Status for Call Lists
|
Allows
the user to see the Line Status availability status of monitored line numbers
in the Call History list. The Line Status states are
See
Enable BLF for Call Lists.
|
Line Text Label
|
Sets a text label for a phone line instead of the directory number.
See Set the Label for a Line.
|
Log
out of hunt groups
|
Allows
users to log out of a hunt group and temporarily block calls from ringing their
phone when they are not available to take calls. Logging out of hunt groups
does not prevent nonhunt group calls from ringing their phone.
See hunt group information in the documentation for your particular Cisco Unified Communications Manager release and Set Up Softkey Template.
|
Malicious Caller Identification (MCID)
|
Allows
users to notify the system administrator about suspicious calls that are
received.
|
Meet
Me Conference
|
Allows
a user to host a Meet Me conference in which other participants call a
predetermined number at a scheduled time.
|
Message Waiting
|
Defines directory numbers for message waiting on and off
indicators. A directly-connected voice-message system uses the specified
directory number to set or to clear a message waiting indication for a
particular Cisco IP Phone.
See message waiting and voicemail information in the documentation for your particular Cisco Unified Communications Manager
release.
|
Message Waiting Indicator
|
A
light on the handset that indicates that a user has one or more new voice
messages.
See message waiting and voicemail information in the documentation for your particular Cisco Unified Communications Manager
release.
|
Minimum Ring Volume
|
Sets a minimum ringer volume level for an IP phone.
See Minimum Ring Volume, Product Specific Configuration .
|
Missed
Call Logging
|
Allows
a user to specify whether missed calls will be logged in the missed calls
directory for a given line appearance.
See
directory information in the documentation for your particular Cisco Unified Communications Manager release.
|
Mobile
Connect
|
Enables users to manage business calls using a single phone
number and pick up in-progress calls on the desk phone and a remote device such
as a mobile phone. Users can restrict the group of callers according to phone
number and time of day.
|
Mobile and Remote Access
Through Expressway
|
Allows remote workers to easily and securely connect into the corporate network without using a virtual private network (VPN)
client tunnel.
See Mobile and Remote Access Through Expressway.
|
Mobile
Voice Access
|
Extends Mobile Connect capabilities by allowing users to access
an interactive voice response (IVR) system to originate a call from a remote
device such as a cellular phone.
|
Monitoring and Recording
|
Allows
a supervisor to silently monitor an active call. The supervisor cannot be heard
by either party on the call. The user might hear a monitoring audible alert
tone during a call when it is being monitored.
When a
call is secured, the security status of the call is displayed as a lock icon on
Cisco IP Phones. The connected parties might also hear an audible alert tone
that indicates the call is secured and is being monitored.
Note
|
When
an active call is being monitored or recorded, the use can receive or place
intercom calls; however, if the user place an intercom call, the active call
will be put on hold, which causes the recording session to terminate and the
monitoring session to suspend. To resume the monitoring session, the party
whose call is being monitored must resume the call.
|
See
Set Up Monitoring and Recording.
|
Multilevel Precedence and Preemption
|
Enables the user to make and receive urgent or critical calls in some specialized environments, such as military or government
offices.
See Multilevel Precedence and Preemption.
|
Multiple Calls Per Line Appearance
|
Each
line can support multiple calls. By default, the phone supports two active
calls per line, and a maximum of six active calls per line. Only one call can
be connected at any time; other calls are automatically placed on hold.
The
system allows you to configure maximum calls/busy trigger not more than 6/6.
Any configuration more than 6/6 is not officially supported.
See
directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Music
On Hold
|
Plays
music while callers are on hold.
|
Mute
|
Mutes
the handset or headset microphone.
|
New Phone Hardware
|
Provides updated hardware versions of the Cisco IP Phone 7821, 7841, and 7861. The new phones do not support firmware releases
prior to 10.3(1).
|
No
Alert Name
|
Makes
it easier for end users to identify transferred calls by displaying the
original caller’s phone number. The call appears as an Alert Call followed by
the caller’s telephone number.
|
Onhook
Dialing
|
Allows
a user to dial a number without going off hook. The user can then either pick
up the handset or press Dial.
|
Other
Group Pickup
|
Allows
a user to answer a call ringing on a phone in another group that is associated
with the user's group.
See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.
|
Outbound Roll Over
|
Allows users to make a call when the number of calls for a line exceeds the maximum number of calls (MNC).
This feature is configured on Cisco Unified Communication Manager by navigating Device > Phone. It is disabled by default.
Note
|
The Cisco IP Phone 7811 does not support this feature.
|
|
Pause in Speed Dial
|
Users can set up the speed-dial feature to reach destinations that require Forced Authorization Code (FAC) or Client Matter
Code (CMC), dialing pauses, and additional digits (such as a user extension, a meeting access code, or a voicemail password)
without manual intervention. When the user presses the speed dial, the phone establishes the call to the specified DN and
sends the specified FAC, CMC, and DTMF digits to the destination and inserts the necessary dialing pauses.
|
Peer
Firmware Sharing
|
Provides the following advantages in high-speed campus LAN settings:
-
Limits congestion on TFTP transfers to centralized remote TFTP servers
-
Eliminates the need to manually control firmware upgrades
-
Reduces phone downtime during upgrades when large numbers of devices are reset simultaneously
Peer Firmware Sharing may also aid in firmware upgrades in branch/remote office deployment scenarios that run over bandwidth-limited
WAN links.
See Peer Firmware Sharing, Product Specific Configuration .
|
Phone
Display Message for Extension Mobility Users
|
This
feature enhances the phone interface for the Extension Mobility user by
providing friendly messages.
|
PLK
Support for Queue Statistics
|
The
PLK Support for Queue Statistics feature enables the users to query the call
queue statistics for hunt pilots and the information appears on phone screen.
Note
|
The
Cisco IP Phone 7811 does not support this feature.
|
See
Set Up Softkey Template.
|
Plus
Dialing
|
Allows
the user to dial E.164 numbers prefixed with a plus (+) sign.
To
dial the + sign, the user needs to press and hold the star (*) key for at least
1 second. This applies to dialing the first digit for an on-hook (including
edit mode) or off-hook call.
|
Privacy
|
Prevents users who share a line from adding themselves to a call
and from viewing information on their phone display about the call of the other
user.
Note
|
The
Cisco IP Phone 7811 does not support privacy.
|
See barge information in the documentation for your particular Cisco Unified Communications Manager release.
|
Private Line Automated Ringdown (PLAR)
|
The Cisco Unified
Communications Manager administrator can configure a phone number that the Cisco IP
Phone dials as soon as the handset goes off hook. This can be
useful for phones that are designated for calling emergency or
"hotline" numbers.
The administrator
can configure a delay of up to 15-seconds. This allows the user
time to place a call before the phone defaults to the hotline
number. The timer is configurable through the parameter
Off Hook To First Digit Timer under .
For more information, refer to Feature Configuration Guide for
Cisco Unified Communications Manager.
See directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Problem Report Tool (PRT)
|
Submit phone logs or report problems to an administrator.
See Problem Report Tool.
|
Programmable Feature Buttons
|
You
can assign features, such as New Call, Call Back, and Forward All to line
buttons.
Note
|
The
Cisco IP Phone 7811 does not support this feature.
|
See phone button templates in the documentation for your particular Cisco Unified Communications Manager release.
|
Quality Reporting Tool (QRT)
|
Allows
users to submit information about problem phone calls by pressing a button. QRT
can be configured for either of two user modes, depending upon the amount of
user interaction desired with QRT.
|
Recents
|
Allows you to enable/disable the Recents softkey on a phone.
|
Redial
|
Allows
users to call the most recently dialed phone number by pressing a button or the
Redial softkey.
|
Reroute Direct Calls to Remote Destination to Enterprise Number
|
Reroutes a direct call to a user's mobile phone to the
enterprise number (desk phone). For an incoming call to remote destination
(mobile phone), only remote destination rings; desk phone does not ring. When
the call is answered on their mobile phone, the desk phone displays a Remote In
Use message. During these calls, users can make use of various features of
their mobile phone.
See Cisco Unified Mobility information in the documentation for your particular Cisco Unified Communications Manager release.
|
Remote
Port Configuration
|
Allows you to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified Communications
Manager Administration. This enhances the performance for large deployments with specific port settings.
Note
|
If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager, the data cannot be changed
on the phone.
|
See Remote Port Configuration, Product Specific Configuration .
|
Ringtone Setting
|
Identifies ring type used for a line when a phone has another
active call.
See directory number information in the documentation for your particular Cisco Unified Communications Manager release and
Custom Phone Ringtones.
|
RTCP
Hold For SIP
|
Ensures that held calls are not dropped by the gateway. The
gateway checks the status of the RTCP port to determine if a call is active or
not. By keeping the phone port open, the gateway will not end held calls.
|
Secure
Conference
|
Allows
secure phones to place conference calls using a secured conference bridge. As
new participants are added by using Confrn, Join, cBarge softkeys or MeetMe
conferencing, the secure call icon displays as long as all participants use
secure phones.
The
Conference List displays the security level of each conference participant.
Initiators can remove nonsecure participants from the Conference List.
Noninitiators can add or remove conference participants if the Advanced Adhoc
Conference Enabled parameter is set.
See conference information in the documentation for your particular Cisco Unified Communications Manager release and Supported Security Features
|
Secure
EMCC
|
Improves the EMCC feature by providing enhanced security for a
user logging into their phone from a remote office.
|
Services
|
Allows
you to use the Cisco IP Phone Services Configuration menu in Cisco
Unified Communications Manager Administration to define and maintain the list
of phone services to which users can subscribe.
|
Services URL button
|
Allows
users to access services from a programmable button rather than by using the
Services menu on a phone.
Note
|
The
Cisco IP Phone 7811 does not support this feature.
|
|
Serviceability for SIP Endpoints
|
Enables administrators to quickly and easily gather debug information from phones.
This feature uses SSH to remotely access each IP phone. SSH must be enabled on each phone for this feature to function.
|
Shared
Line
|
Allows
a user with multiple phones to share the same phone number or allows a user to
share a phone number with a coworker.
See directory number information in the documentation for your particular Cisco Unified Communications Manager release.
|
Show
Calling ID and Calling Number
|
The
phones can display both the calling ID and calling number for incoming calls.
The IP phone LCD display size limits the length of the calling ID and the
calling number that display.
The
Show Calling ID and Calling Number feature applies to the incoming call alert
only and does not change the function of the Call Forward and Hunt Group
features.
See
"Caller ID" in this table.
|
Show Duration for Call History
|
Displays the time duration of placed and received calls in the Call History details.
If the duration is greater than or equal to one hour, the time is displayed in the Hour, Minute, Second (HH:MM:SS) format.
If the duration is less than one hour, the time is displayed in the Minute, Second (MM:SS) format.
If the duration is less than one minute, the time is displayed in the Second (SS) format.
|
Simplify Extension Mobility Login with Cisco Headsets
|
Enables users to sign into Extension Mobility with their Cisco headsets.
When the phone is in Mobile and Remote Access through Expressway (MRA) mode, the user can use the headset to sign into the
phone
Headset login with MRA requires Cisco Unified Communications Manager(UCM) Release 11.5(1)SU8,11.5(1)SU.9, 12.5(1)SU3 or later.
|
Speed
Dial
|
Dials
a specified number that has been previously stored.
|
SSH
Access
|
Allows you to enable or disable the SSH Access setting using Cisco Unified Communications Manager Administration. Enabling
the SSH server allows the phone to accept the SSH connections. Disabling the SSH server functionality of the phone blocks
the SSH access to the phone.
See SSH Access, Product Specific Configuration .
|
Time-of-Day Routing
|
Restricts access to specified telephony features by time period.
See time and date information in the documentation for your particular Cisco Unified Communications Manager release.
|
Time
Zone Update
|
Updates the Cisco IP Phone with time zone changes.
See time and date information in the documentation for your particular Cisco Unified Communications Manager release..
|
Transfer
|
Allows
users to redirect connected calls from their phones to another number.
Some
JTAPI/TAPI applications are not compatible with the Join and Direct Transfer
feature implementation on the Cisco IP Phone and you may need to configure the
Join and Direct Transfer Policy to disable join and direct transfer on the same
line or possibly across lines.
See Join and Direct Transfer Policy, Product Specific Configuration .
|
TVS
|
Trust
Verification Services (TVS) enables phones to authenticate signed
configurations and authenticate other servers or peers without increasing the
size of the Certificate Trust List (CTL) or requiring the downloading of an
updated CTL file to the phone. TVS is enabled by default.
The
Security Setting menu on the phone displays the TVS information.
|
UCR
2008
|
The Cisco IP Phones support Unified Capabilities Requirements (UCR) 2008 by providing the following functions:
As an
IP Phone administrator, you must set up specific parameters in Cisco Unified
Communications Manager Administration.
See
UCR 2008 Setup.
|
Voice
Message System
|
Enables callers to leave messages if calls are unanswered.
|
Web
Access Disabled by Default
|
Enhances security by disabling access to all web services, such
as HTTP. Users can only access web services if you enable web access.
See
UCR 2008 Setup.
|
Whisper Announcement
|
Plays
a brief, prerecorded message to an agent just before the agent connects with
each caller. The announcement plays only to the agent; the caller hears ringing
(based on existing ring tone patterns) while the announcement plays.
The
content of the announcement can contain information about the caller that helps
prepare the agent to handle the call. The information can include caller
language preference, choices the caller made from a menu (Sales, Service),
customer status (Platinum, Gold, Regular), and so on.
|
Whisper Coaching
|
An
enhancement to silent call monitoring feature that allows supervisors to talk
to agents during a monitoring session. This feature provides applications the
ability to change the current monitoring mode of a monitoring call from Silent
Monitoring to Whisper Coaching and vice versa.
|