Cisco IP Phone Customization

Custom Phone Ringtones

The Cisco IP Phone ships with two default ringtones that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ringtones that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified Communications Manager server.


Attention

All file names are case sensitive. If you use the wrong case for the file name, the phone will not apply your changes.

For more information, see the "Custom Phone Rings and Backgrounds" chapter, Feature Configuration Guide for Cisco Unified Communications Manager.

Set Up Wideband Codec

By default, the G.722 codec is enabled for the phone. If Cisco Unified Communications Manager is configured to use G.722 and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.

This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call. Greater sensitivity means improved audio clarity but also means that the far endpoint can hear more background noise: noise such as rustling papers or nearby conversations. Even without a wideband headset or handset, some users may prefer the additional sensitivity of G.722 distracting. Other users may prefer the additional sensitivity of G.722.

The Advertise G.722 Codec service parameter affects whether wideband support exists for all devices that register with this Cisco Unified Communications Manager server or for a specific phone, depending on the Cisco Unified Communications Manager Administration window where the parameter is configured:

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

Step 2

Set the Advertise G.722 Codec field.

The default value of this enterprise parameter is Enabled, which means that all Cisco IP Phones that register to this Cisco Unified Communications Manager advertise G.722 to Cisco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in the capabilities set, Cisco Unified Communications Manager chooses that codec for the call whenever possible.

Set Up Handset for 7811

The Cisco IP Phone 7811 ships with a narrowband or wideband handset. The administrator must configure the type of the handset for the phone to work.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, choose Device > Phone.

Step 2

Locate the phone that you need to set up.

Step 3

In the Phone Configuration window set the Wideband Handset field:

  1. For narrowband handset, set the field to Disabled or Use Phone Default.

  2. For wideband handset, set the field to Enabled.

Step 4

Select Save.

Set Up Idle Display

You can specify an idle display (text only; text file size should not exceed 1M bytes) that appears on the phone screen. The idle display is an XML service that the phone invokes when the phone is idle (not in use) for a designated period and no feature menu is open.

For detailed instructions about creating and displaying the idle display, see Creating Idle URL Graphics on Cisco IP Phone at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801c0764.shtml

In addition, see the documentation for your particular Cisco Unified Communications Manager release for the following information:

  • Specifying the URL of the idle display XML service:

    • For a single phone: Idle field in the Phone Configuration window in Cisco Unified Communications Manager Administration.

    • For multiple phones simultaneously: URL Idle field in the Enterprise Parameters Configuration window, or the Idle field in the Bulk Administration Tool (BAT)

  • Specifying the length of time that the phone is not used before the idle display XML service is invoked:

    • For a single phone: Idle Timer field in the Phone configuration window in Cisco Unified Communications Manager Administration.

    • For multiple phones simultaneously: URL Idle Time field in the Enterprise Parameters Configuration window, or the Idle Timer field in the Bulk Administration Tool (BAT)

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select Device > Phone

Step 2

In the Idle field, enter the URL to the idle display XML Service.

Step 3

In the Idle Timer field, enter the time that the idle phone waits before displaying the idle display XML service.

Step 4

Select Save.

Customize the Dial Tone

You can set up your phones so that users hear different dial tones for internal and external calls. Depending upon your needs, you can choose from three dial tone options:

  • Default: A different dial tone for inside and outside calls.

  • Inside: The inside dial tone is used for all calls.

  • Outside: The outside dial tone is used for all calls.

Always Use Dial Tone is a required field on Cisco Unified Communications Manager.

Procedure

Step 1

In Cisco Unified Communications Manager Administration, select System > Service Parameters.

Step 2

Select the appropriate Server.

Step 3

Select Cisco CallManager as the Service.

Step 4

Scroll to the Clusterwide Parameters pane.

Step 5

Set Always Use Dial Tone to one of the following:

  • Outside
  • Inside
  • Default

Step 6

Select Save.

Step 7

Restart your phones.