Supported Upgrade and Migration Paths

Version Requirements

For 11.x Versions up to 11.5(1)SU1

If you are installing IM and Presence nodes, the software version of the first IM and Presence node (the IM and Presence database publisher node) must match the first three numbers of the software version installed on the Unified Communications Manager publisher node. For example, IM and Presence Service software version 11.0.1.10000-1 is compatible with Unified Communications Manager software version 11.0.1.30000-2. Refer to the following table for sample Unified Communications Manager versions and IM and Presence Service versions that are compatible.. The bolded numbers must match.

Table 1. Examples of Compatible Unified Communications Manager and IM and Presence Service Versions

Sample Unified Communications Manager Version

Example of Compatible IM and Presence Service Version

11.0.1.30000-2

11.0.1.10000-1

11.5.1.10000-6

11.5.1.10000-4

After you install the first IM and Presence node, the software version of any IM and Presence subscriber nodes that you install must match all five version numbers of the first IM and Presence node. For example, if the IM and Presence database publisher node is at version 11.5.1.10000-1, then all IM and Presence subscriber nodes must also be 11.5.1.10000-1.

Release 11.5(1)SU2

For Release 11.5(1)SU2, both Unified Communications Manager and IM and Presence Service must be running official 11.5(1)SU2 versions. Running an 11.5(1)SU2 version of Unified Communications Manager with an earlier version of IM and Presence Service is not supported. Similarly, running an 11.5(1)SU2 version of IM and Presence Service with an earlier version of Unified Communications Manager is not supported.

The following software versions are supported with Release 11.5(1)SU2:

  • Unified Communications Manager 11.5.1.12900-21

  • IM and Presence Service 11.5.1.12900-25

Release 11.5(1)SU3

For Release 11.5(1)SU3, both Unified Communications Manager and IM and Presence Service must be running official 11.5(1)SU3 versions. Running an 11.5(1)SU3 version of Unified Communications Manager with an earlier version of IM and Presence Service is not supported. Similarly, running an 11.5(1)SU3 version of IM and Presence Service with an earlier version of Unified Communications Manager is not supported.

The following software versions are supported with Release 11.5(1)SU3:

  • Unified Communications Manager 11.5.1.13900-52

  • Unified Communications Manager 11.5.1.13901-3

  • Unified Communications Manager 11.5.1.13902-2

  • IM and Presence Service 11.5.1.13900-57

  • IM and Presence Service 11.5.1.13901-1

Release 11.5(1)SU4

The following versions are supported:

  • Cisco Unified Communications Manager 11.5.1.14900-11

  • IM and Presence Service 11.5.1.14900-32

This release offers two main deployment options for the IM and Presence Service:

  • Standard Deployments (Decentralized)—In this deployment, both Cisco Unified Communications Manager and the IM and Presence Service must be running an 11.5(1)SU4 version for your deployment to be supported. A version mismatch is not supported.

  • Centralized Deployments of the IM and Presence Service—Within the IM and Presence central cluster, both the IM and Presence Service and the Cisco Unified Communications Manager instance (this is primarily a database and provisioning instance, and does not handle telephony) must be running an 11.5(1)SU4 version. However, the remote telephony clusters to which the IM and Presence Service connects do not have to be running an 11.5(1)SU4 version.

Release 11.5(1)SU5

The following versions are supported:

  • Cisco Unified Communications Manager 11.5.1.15900-18

  • IM and Presence Service 11.5.1.15900-33

This release offers two main deployment options for the IM and Presence Service:

  • Standard Deployments (Decentralized)—In this deployment, both Cisco Unified Communications Manager and the IM and Presence Service must be running an 11.5(1)SU5 version for your deployment to be supported. A version mismatch is not supported.

  • Centralized Deployments of the IM and Presence Service—Within the IM and Presence central cluster, both the IM and Presence Service and the Cisco Unified Communications Manager instance (this is primarily a database and provisioning instance, and does not handle telephony) must be running an 11.5(1)SU5 version. However, the remote telephony clusters to which the IM and Presence Service connects do not have to be running an 11.5(1)SU5 version.

Release 11.5(1)SU6

The following versions are supported:

  • Cisco Unified Communications Manager 11.5.1.16900-16

  • IM and Presence Service 11.5.1.16910-12

This release offers two main deployment options for the IM and Presence Service:

  • Standard Deployments (Decentralized)—In this deployment, both Cisco Unified Communications Manager and the IM and Presence Service must be running an 11.5(1)SU6 version for your deployment to be supported. A version mismatch is not supported.

  • Centralized Deployments of the IM and Presence Service—Within the IM and Presence central cluster, both the IM and Presence Service and the Cisco Unified Communications Manager instance (this is primarily a database and provisioning instance, and does not handle telephony) must be running an 11.5(1)SU6 version. However, the remote telephony clusters to which the IM and Presence Service connects do not have to be running an 11.5(1)SU6 version.

Release 11.5(1)SU7

The following versions are supported:

  • Cisco Unified Communications Manager 11.5.1.17900-52

  • IM and Presence Service 11.5.1.17900-8

This release offers two main deployment options for the IM and Presence Service:

  • Standard Deployments (Decentralized)—In this deployment, both Cisco Unified Communications Manager and the IM and Presence Service must be running an 11.5(1)SU7 version for your deployment to be supported. A version mismatch is not supported.

  • Centralized Deployments of the IM and Presence Service—Within the IM and Presence central cluster, both the IM and Presence Service and the Cisco Unified Communications Manager instance (this is primarily a database and provisioning instance, and does not handle telephony) must be running an 11.5(1)SU7 version. However, the remote telephony clusters to which the IM and Presence Service connects do not have to be running an 11.5(1)SU7 version.

Release 11.5(1)SU8

The following versions are supported:

  • Cisco Unified Communications Manager 11.5.1.18900-97

  • IM and Presence Service 11.5.1.18900-15

This release offers two main deployment options for the IM and Presence Service:

  • Standard Deployments (Decentralized)—In this deployment, both Cisco Unified Communications Manager and the IM and Presence Service must be running an 11.5(1)SU8 version for your deployment to be supported. A version mismatch is not supported.

  • Centralized Deployments of the IM and Presence Service—Within the IM and Presence central cluster, both the IM and Presence Service and the Cisco Unified Communications Manager instance (this is primarily a database and provisioning instance, and does not handle telephony) must be running an 11.5(1)SU8 version. However, the remote telephony clusters to which the IM and Presence Service connects do not have to be running an 11.5(1)SU8 version.

Supported Upgrade and Migration Paths

Use the following tables to determine whether you can upgrade or migrate from your currently installed version, and which of the supported upgrade methods are available to you:

  • Direct upgrades using either the Cisco Unified CM OS Admin interface or the Cisco Prime Collaboration Deployment (PCD) Upgrade task

  • Migrations using the PCD Migration task

Pre-upgrade Deployment is Running on Cisco Media Convergence Server Hardware

You cannot run Release 11.5(x) of Cisco Unified Communications Manager and the IM and Presence Service on server hardware directly; you must run these applications on virtual machines. The tables below list the supported migration paths for deployments where the pre-upgrade version is running on Cisco 7800 Series Media Convergence Server (MCS 7800) hardware. You must migrate to a system that is running on a virtual machine. All of the supported migration paths listed below are physical-to-virtual (P2V) migrations. Also note that "11.5(x)" includes 11.5(1) and subsequent SU releases.


Note

The tables below list the upgrade paths supported for MCS 7800 Series servers, with the following exceptions:

  • MCS 7816-C1 for Business Edition 3000 (BE3000)

  • MCS 7828 for Business Edition 5000 (BE5000)

PCD migrations are not supported for BE3000 and BE5000 deployments. We recommend a fresh installation for upgrades from these products.

Table 2. Upgrade Paths when Pre-Upgrade Version is Running on Cisco MCS 7800 Series Hardware

From

To

Supported Methods

Unified Communications Manager Upgrades

Unified CM (on MCS 7800 Series HW)

6.1(5), 7.1(3), 7.1(5), 8.x, 9.x

11.5(x)

PCD Migration

IM and Presence Service Upgrades

Cisco Unified Presence (on MCS 7800 Series HW)

8.5(4), 8.6(3), 8.6(4), 8.6(5)

IM and Presence Service 11.5(x)

PCD Migration

IM and Presence Service (on MCS 7800 Series HW)

9.0(x), 9.1(x)

11.5(x)

PCD Migration

Pre-upgrade Deployment is Running on a Virtual Machine

The table below lists the supported upgrade and migration paths where the pre-upgrade version is running on a virtual machine. All of the supported upgrade and migration paths listed below are virtual-to-virtual (V2V). Service Updates (SU) within each path are supported, unless otherwise indicated. Also note that "11.5(x)" includes 11.5(1) and subsequent SU releases.

Table 3. Upgrade Paths when Pre-upgrade Version is Running on Virtual Machine

From

To

Supported Methods

Unified Communications Manager Upgrades

Unified CM 8.6(x)

11.5(x)

Cisco Unified OS Admin (Direct Refresh)

PCD Migration

PCD Upgrade (Direct Refresh)

Unified CM 9.0(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

Unified CM 9.1(x)

11.5(x)

Cisco Unified OS Admin (Direct Refresh)

PCD Migration

PCD Migration (Direct Refresh)

Unified CM 10.0(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Standard)

Unified CM 10.5(x), 11.0(x), 11.5(x)

11.5(x)

Cisco Unified OC Admin (Direct Standard)

PCD Migration

PCD Migration (Direct Standard)

IM and Presence Service Upgrades

Cisco Unified Presence 8.5(4)

IM and Presence 11.5(x)

PCD Migration

Cisco Unified Presence 8.6(3), 8.6(4), 8.6(5)

IM and Presence 11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

Cisco Unified Presence 8.6(x)

IM and Presence 11.5(x)

Cisco Unified OS Admin

IM and Presence 9.0(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Refresh)

IM and Presence 9.1(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Standard)

Cisco Unified OS Admin (Direct Refresh)

IM and Presence 10.0(x), 10.5(x), 11.0(x), 11.5(x)

11.5(x)

PCD Migration

PCD Upgrade (Direct Standard)

Cisco Unified OS Admin (Direct Standard)

Upgrade Path Restrictions for Release 11.5(x)

Upgrade and migration paths generally support the Service Updates (SU) within each path; however, there are some exceptions for specific SU releases. The table below lists the exceptions for upgrades and migrations to Cisco Unified Communications Manager Release 11.5(x).

Table 4. Restrictions to Supported Upgrade and Migration Paths, Cisco Unified Communications Manager Release 11.5(x)

From

To

Description

10.5(2)SU5

11.5(1.10000-6) through 11.5(1.120xx)

Path is unsupported. For these releases, upgrade to 11.5(1)SU2 instead.

Upgrade Restriction for 11.5(1)SU9

If your pre-upgrade version is Release 11.5(1)SU9 of Cisco Unified Communications Manager and the IM and Presence Service, you cannot upgrade to Releases 12.0(x), 12.5(1), 12.5(1)SU1, or 12.5(1)SU2. The minimum Release that you can upgrade to is 12.5(1)SU3.