Dump a Log File After an Upgrade Failure
Use this procedure in the event of a failure when you are upgrading Unified Communications Manager or the IM and Presence Service.
Before you begin
You need the 7-Zip utility to open the log files. Go to http://www.7-zip.org/download.html
Procedure
Step 1 |
Attach a new, empty file to the serial port. Edit the settings on the VM and attach the file name where you want the logs dumped.
|
||
Step 2 |
Return to the VM console, and dump the logs into the serial port. |
||
Step 3 |
When the process is complete, click . |
||
Step 4 |
Select the datastore where you created the file. |
||
Step 5 |
Right-click and choose Browse Datastore and browse to the file that you created. |
||
Step 6 |
Right-click the file, select Download, and select a location on your PC to save the file. |
||
Step 7 |
Open the file using 7-Zip and check the file size:
|
||
Step 8 |
If the file size is zero, complete the following steps: |
||
Step 9 |
If the size of the file is larger than 0, extract the files to your PC and then edit the settings on the virtual machine to remove the serial port. |