CTI Error Codes
|
Error code |
Description |
|---|---|
|
ASSOCIATED_LINE_NOT_OPEN |
This error indicates that the request is issued on a line, which is not open |
|
CALL_ALREADY_EXISTS |
This error indicates that another call already exists on the line |
|
CALL_DROPPED |
The call dropped after the feature request (hold, unhold, transfer, or conference) but before the request was completed. |
|
CALLHANDLE_NOTINCOMINGCALL |
This error indicates that an attempt is made to answer a call that either does not exist or is not in the correct state |
|
CALLHANDLE_UNKNOWN_TO_LINECONTROL |
This error indicates that attempt to redirect call that was unknown to line control |
|
CANNOT_OPEN_DEVICE |
This error indicates that device open failed because the associated device is unregistering |
|
CANNOT_TERMINATE_MEDIA_ON_PHONE |
This error indicates that media cannot be terminated by an application when the device is a physical phone (the phone always terminates the media) |
|
CFWDALL_ALREADY_SET |
This error indicates that attempt to set CFWALL while it is already set |
|
CFWDALL_DESTN_INVALID |
This error indicates that attempt to CFWALL to an invalid destination |
|
CLUSTER_LINK_FAILURE |
This error indicates that link to one of the cisco unified communications managers failed in the cluster (network error) |
|
COMMAND_NOT_IMPLEMENTED_ON_DEVICE |
This error indicates that device does not support the command. |
|
CONFERENCE_ALREADY_PRESENT |
This error indicates that attempt to conference a party that is already in conference |
|
CONFERENCE_FAILED |
This error indicates that conference completion was not successful. |
|
CONFERENCE_FULL |
This error indicates that all conference bridges are busy. |
|
CONFERENCE_INACTIVE |
This error indicates that attempt to complete conference while consult conference is not active |
|
CONFERENCE_INVALID_PARTICIPANT |
This error indicates that an attempt to conference to self or an invalid participant |
|
CTIERR_ACCESS_TO_DEVICE_DENIED |
This error indicates that the access to device is denied. |
|
CTIERR_APP_SOFTKEYS_ALREADY_CONTROLLED |
This error indicates that the application softkeys are already controlled by another application |
|
CTIERR_APPLICATION_DATA_SIZE_EXCEEDED |
This error indicates that application data size has exceeded limit |
|
CTIERR_BIB_NOT_CONFIGURED |
This error indicates built in bridge is not configured |
|
CTIERR_BIB_RESOURCE_NOT_AVAILABLE |
This error indicates that built in bridge resource not available |
|
CTIERR_CALL_MANAGER_NOT_AVAILABLE |
This error indicates that Communications Manager is not available currently |
|
CTIERR_CALL_NOT_EXISTED |
This error indicates that call does not exist |
|
CTIERR_CALL_PARK_NO_DN |
This error indicates no call park DN |
|
CTIERR_CALL_REQUEST_ALREADY_OUTSTANDING |
This error indicates call request already outstanding |
|
CTIERR_CALL_UNPARK_FAILED |
This error indicates that call unpark did not succeed |
|
CTIERR_CAPABILITIES_DO_NOT_MATCH |
This error indicates that capabilities do not match |
|
CTIERR_CLOSE_DELAY_NOT_SUPPORTED_WITH_REG_TYPE |
This error indicates that the close delay is not supported with this registration type |
|
CTIERR_CONFERENCE_ALREADY_EXISTED |
This error indicates that conference already exists |
|
CTIERR_CONFERENCE_NOT_EXISTED |
This error indicates that conference does not exist |
|
CTIERR_CONNECTION_ON_INVALID_PORT |
This error indicates application is trying to connect to invalid port |
|
CTIERR_CONSULT_CALL_FAILURE |
This error indicates consult call failure |
|
CTIERR_CONSULTCALL_ALREADY_OUTSTANDING |
This error indicates that consult call already outstanding |
|
CTIERR_CREATE_PERSISTENT_CALL_FAILED |
This error indicates that there is an issue with creating a persistent call. |
|
CTIERR_CRYPTO_CAPABILITY_MISMATCH |
This error indicates that device registration failed as device crypto algorithms does not match with current device registration |
|
CTIERR_CTIHANDLER_PROCESS_CREATION_FAILED |
This error indicates that CTIHandler process creation failed |
|
CTIERR_DB_INITIALIZATION_ERROR |
This error indicates DB initialization error |
|
CTIERR_DEVICE_ALREADY_OPENED |
This error indicates that device is already opened |
|
CTIERR_DEVICE_ALREADY_REGISTERED_NONEXTEND |
Device registration failed as device is already registered in Non-Extend mode. |
|
CTIERR_DEVICE_NOT_OPENED_YET |
This error indicates that device is not yet opened |
|
CTIERR_DEVICE_OWNER_ALIVE_TIMER_STARTED |
This error indicates that there is a device registration failure |
|
CTIERR_DEVICE_REGISTRATION_FAILED_ NOT_SUPPORTED_MEDIATYPE |
This error indicates an invalid media type, CTIPort need to be registered with Dynamic media port registation if it has an intercom line |
|
CTIERR_DEVICE_RESTRICTED |
This error indicates that the device is restricted |
|
CTIERR_DEVICE_SHUTTING_DOWN |
This error indicates that device is shutting down |
|
CTIERR_DIRECTORY_LOGIN_TIMEOUT |
This error indicates that there is a directory login time out |
|
CTIERR_DISCONNECT_PERSISTENT_CALL_FAILED_ CALL_ACTIVE |
This error indicates that the request to disconnect the persistent call failed because there is an active customer call. Only when there are no active calls present, can the persistent call be disconnected. |
|
CTIERR_DUPLICATE_CALL_REFERENCE |
This error indicates duplicate call reference |
|
CTIERR_DUPLICATE_REMOTE_DESTINATION_NUMBER |
Duplicated Remote Destination Number with an existing Remote Destination Number. |
|
CTIERR_DYNREG_IPADDRMODE_MISMATCH |
This indicates registration failure when Cisco Media/Route Tterminal is already registered with different Addressing mode |
|
CTIERR_ENDUSER_NOT_ASSOCIATED_WITH_DEVICE |
Enduser is not associated with the device. |
|
CTIERR_FAC_CMC_REASON_CMC_INVALID |
Client Matter Code (CMC) entered is invalid |
|
CTIERR_FAC_CMC_REASON_CMC_NEEDED |
CMC is required to offer the call |
|
CTIERR_FAC_CMC_REASON_FAC_CMC_NEEDED |
Forced Authorization Code (FAC) and CMC are required to offer call |
|
CTIERR_FAC_CMC_REASON_FAC_INVALID |
FAC entered is invalid |
|
CTIERR_FAC_CMC_REASON_FAC_NEEDED |
FAC is required to offer the call |
|
CTIERR_FEATURE_ALREADY_REGISTERED |
This error indicates feature already registered |
|
CTIERR_FEATURE_DATA_REJECT |
This error indicates feature data reject |
|
CTIERR_FEATURE_SELECT_FAILED |
This error indicates that feature select failed |
|
CTIERR_ILLEGAL_DEVICE_TYPE |
This error indicates that the device type is illegal |
|
CTIERR_INCOMPATIBLE_AUTOINSTALL_PROTOCOL_ VERSION |
This error indicates that auto install protocol version is incompatible |
|
CTIERR_INCORRECT_MEDIA_CAPABILITY |
This error indicates that device registration failed due to incorrect media capability |
|
CTIERR_INFORMATION_NOT_AVAILABLE |
This error indicates that information is not available |
|
CTIERR_INTERCOM_SPEEDDIAL_ALREADY_CONFIGURED |
This error indicates that intercom target value is already configured, application is trying to make call with Intercom target DN |
|
CTIERR_INTERCOM_SPEEDDIAL_ALREADY_SET |
This error indicates that intercom request failed as intercom target value is already set, application is trying to set again |
|
CTIERR_INTERCOM_SPEEDDIAL_DESTN_INVALID |
This error indicates that intercomm request failed as intercom target value in not in the intercom group |
|
CTIERR_INTERCOM_TALKBACK_ALREADY_PENDING |
This error indicates that intercom talk back request is already pending |
|
CTIERR_INTERCOM_TALKBACK_FAILURE |
This error indicates that talkback request failed for some reason |
|
CTIERR_INTERNAL_FAILURE |
This error indicates there is a CTI internal failure |
|
CTIERR_INVALID_CALLID |
This error indicates the call ID is invalid |
|
CTIERR_INVALID_DEVICE_NAME |
This error indicates that the device name is not valid |
|
CTIERR_INVALID_DTMFDIGITS |
Play DTMF request failed because it is an invalid DTMF digit |
|
CTIERR_INVALID_FILTER_SIZE |
This error indicates that filter size is invalid |
|
CTIERR_INVALID_MEDIA_DEVICE |
This error indicates that the media device is not valid |
|
CTIERR_INVALID_MEDIA_PARAMETER |
This error indicates media parameter is invalid |
|
CTIERR_INVALID_MEDIA_PROCESS |
This error indicates that there is an invalid media process |
|
CTIERR_INVALID_MEDIA_RESOURCE_ID |
This error indicates media resource ID is not valid |
|
CTIERR_INVALID_MESSAGE_HEADER_INFO |
This error indicates that the header info is not valid |
|
CTIERR_INVALID_MESSAGE_LENGTH |
This error indicates that message length is invalid |
|
CTIERR_INVALID_MONITOR_DESTN |
This error indicates monitoring request failed due to invalid monitoring destination |
|
CTIERR_INVALID_MONITOR_DN_TYPE |
This error indicates an invalid monitor DN type |
|
CTIERR_INVALID_MONITORMODE |
This error indicates monitor request failed due to an invalid monitor mode |
|
CTIERR_INVALID_PARAMETER |
This error indicates that the parameter is not valid |
|
CTIERR_INVALID_PARK_DN |
This error indicates that the DN is an invalid park DN |
|
CTIERR_INVALID_PARK_REGISTRATION_HANDLE |
This error indicates that the handle is an invalid park registration handle |
|
CTIERR_PERSISTENT_CALL_EXISTS |
This error indicates that a persistent call already exists. |
|
CTIERR_INVALID_REMOTE_DESTINATION_NAME |
This error indicates an Invalid Remote Destination Name. |
|
CTIERR_INVALID_REMOTE_DESTINATION_NUMBER |
This error indicates an Invalid Remote Destination Number. |
|
CTIERR_INVALID_RESOURCE_TYPE |
This error indicates an invalid resource type |
|
CTIERR_IPADDRMODE_MISMATCH |
This indicates the registration failure due to IP Addressing Mode mismatch. |
|
CTIERR_LINE_OUT_OF_SERVICE |
This error indicates that line is out of service. |
|
CTIERR_LINE_RESTRICTED |
This er ror indicates that the line is restricted |
|
CTIERR_MAXCALL_LIMIT_REACHED |
This error indicates that maximum call limit has reached |
|
CTIERR_MEDIA_ALREADY_TERMINATED_DYNAMIC |
This error indicates that device registration failed as device is registered with Dynamic media termination |
|
CTIERR_MEDIA_ALREADY_TERMINATED_EXTEND |
Device registration failed as device is already registered in Extend mode. |
|
CTIERR_MEDIA_ALREADY_TERMINATED_NONE |
This error indicates that device registration failed as device is already registered with media termination none |
|
CTIERR_MEDIA_ALREADY_TERMINATED_STATIC |
This error indicates that device registration failed as device is registered with Static media termination |
|
CTIERR_MEDIA_CAPABILITY_MISMATCH |
This error indicates that device registration failed as media capability of device does not match with current device registration |
|
CTIERR_MEDIA_RESOURCE_NAME_SIZE_EXCEEDED |
This error indicates that media resource name size has exceeded limit |
|
CTIERR_MEDIAREGISTRATIONTYPE_DO_NOT_MATCH |
This error indicates that media registration types do not match |
|
CTIERR_MESSAGE_TOO_BIG |
This error indicates that message is too big |
|
CTIERR_MORE_ACTIVE_CALLS_THAN_RESERVED |
This error indicates that there are more active calls than reserved |
|
CTIERR_NO_EXISTING_CALLS |
This error indicates there are no existing calls |
|
CTIERR_NO_EXISTING_CONFERENCE |
This error indicates that there is no existing conference |
|
CTIERR_NO_RECORDING_SESSION |
This error indicates recording request failed as there is no recording session |
|
CTIERR_NO_RESPONSE_FROM_MP |
This error indicates no response from media resource |
|
CTIERR_NOT_PRESERVED_CALL |
This error indicates that the call is not preserved |
|
CTIERR_OPERATION_FAILED_QUIETCLEAR |
This error indicates that feature unavailable for this call due to temporary failure |
|
CTIERR_OPERATION_NOT_ALLOWED |
This error indicates that this operation is not allowed |
|
CTIERR_OPERATION_NOT_ALLOWED_ON_ PERSISTENT_CALL |
This indicates that the specified operation is not allowed on a persistent call. |
|
CTIERR_OUT_OF_BANDWIDTH |
This error indicates out of bandwidth error |
|
CTIERR_OWNER_NOT_ALIVE |
This error indicates a failure during registering the device |
|
CTIERR_PENDING_ACCEPT_OR_ANSWER_REQUEST |
This error indicates that there is a pending accept or answer request |
|
CTIERR_PENDING_START_MONITORING_REQUEST |
This error indicates there is a pending start monitoring request |
|
CTIERR_PENDING_START_RECORDING_REQUEST |
This error indicates there is a pending start recording request |
|
CTIERR_PENDING_STOP_RECORDING_REQUEST |
This error indicates there is a pending stop recording request |
|
CTIERR_PERSISTENT_CALL_BEING_SETUP |
This error indicates that the request failed because a persistent call is already being set up. |
|
CTIERR_PRIMARY_CALL_INVALID |
This error indicates that primary call in monitoring request in invalid or gone idle |
|
CTIERR_PRIMARY_CALL_STATE_INVALID |
This error indicates that primary call in monitoring request is in invalid state |
|
CTIERR_RECORDING_ALREADY_INPROGRESS |
This error indicates recording request failed that recording is already in progress |
|
CTIERR_RECORDING_CONFIG_NOT_MATCHING |
This error indicates recording configuration does not match |
|
CTIERR_RECORDING_INVOCATION_TYPE_NOT_MATCHING |
Stop recording failed because the recording invocation type did not match. |
|
CTIERR_RECORDING_SESSION_INACTIVE |
This error indicates recording request failed because recording session is inactive |
|
CTIERR_REDIRECT_UNAUTHORIZED_COMMAND_USAGE |
This error indicates a redirect unauthorized command usage |
|
CTIERR_REGISTER_FEATURE_ACTIVATION_FAILED |
This error indicates that register feature activation failed |
|
CTIERR_REGISTER_FEATURE_APP_ALREADY_REGISTERED |
Register feature application was already registered |
|
CTIERR_REGISTER_FEATURE_PROVIDER_NOT_REGISTERED |
Register feature provider was not registered. |
|
CTIERR_REMOTE_DEVICE_REQUEST_FAILED_ ACTIVE_RD_NOT_SET |
The active remote destination is not set. |
|
CTIERR_REMOTEDESTINATION_LIMIT_EXCEEDED |
The number of Remote Destinations has exceeded the max number limit. |
|
CTIERR_RESOURCE_NOT_AVAILABLE |
This error indicates that resource is not available to fulfill the request |
|
CTIERR_START_MONITORING_FAILED |
This error indicates that start monitoring request failed |
|
CTIERR_START_RECORDING_FAILED |
This error indicates that start recording request failed |
|
CTIERR_STATION_SHUT_DOWN |
This error indicates that there is a station shutdown |
|
CTIERR_SYSTEM_ERROR |
This error indicates CTI system error |
|
CTIERR_UDP_PASS_THROUGH_NOT_SUPPORTED |
This error indicates UDP data passthrough not supported |
|
CTIERR_UNKNOWN_EXCEPTION |
This error indicates an unknown exception occured |
|
CTIERR_UNSUPPORTED_CALL_PARK_TYPE |
This error indicates that call park type is not supported |
|
CTIERR_UNSUPPORTED_CFWD_TYPE |
This error indicates that the call forward type is unsupported |
|
CTIERR_USER_NOT_AUTH_FOR_SECURITY |
This error indicates user is not authorized for secure connection |
|
DARES_INVALID_REQ_TYPE |
This error indicates that there is an internal call processing error: DaRes invalid request type |
|
DATA_SIZE_LIMIT_EXCEEDED |
This error indicates that XML data object size is bigger than allowed. |
|
DB_ERROR |
This error indicates that the device query contained an illegal device type |
|
DB_ILLEGAL_DEVICE_TYPE |
This error indicates illegal device type in DB |
|
DB_NO_MORE_DEVICES |
This error is no longer used. |
|
DESTINATION_BUSY |
This error indicates that destination is busy |
|
DESTINATION_UNKNOWN |
This error indicates that destination is not found |
|
DEVICE_ALREADY_REGISTERED |
This error indicates that device registration attempt failed, because the device is already registered |
|
DEVICE_NOT_OPEN |
This error indicates that an attempt to open a line failed, as the device is not opened or the device is not registered. |
|
DEVICE_OUT_OF_SERVICE |
This error indicates that device is out of service. |
|
DIGIT_GENERATION_ALREADY_IN_PROGRESS |
This error indicates that digit generation is already in progress. |
|
DIGIT_GENERATION_CALLSTATE_CHANGED |
This error indicates that call state is invalid to continue. |
|
DIGIT_GENERATION_WRONG_CALL_HANDLE |
This error indicates that call handle is invalid and call may be gone. |
|
DIGIT_GENERATION_WRONG_CALL_STATE |
This error indicates that call state is not valid to generate digits. |
|
DIRECTORY_LOGIN_FAILED |
This error indicates that directory login failed: directory not initialized |
|
DIRECTORY_LOGIN_NOT_ALLOWED |
This error indicates that directory login failed |
|
DIRECTORY_TEMPORARY_UNAVAILABLE |
This error indicates that directory is temporarily unavailable. |
|
EXISTING_FIRSTPARTY |
This error indicates that there is already a device controlling media. |
|
HOLDFAILED |
This error indicates that the hold was rejected by line control or call control layers |
|
ILLEGAL_CALLINGPARTY |
This error indicates that an attempt was made to originate call using a calling party that is not on the device |
|
ILLEGAL_CALLSTATE |
This error indicates line is not in a legal state to invoke the request |
|
ILLEGAL_HANDLE |
This error indicates the handle is not valid |
|
ILLEGAL_MESSAGE_FORMAT |
This error indicates that there is a QBE protocol error |
|
INCOMPATIBLE_PROTOCOL_VERSION |
This error indicates that JTAPI and CTI versions are not compatible : CTI Error Protocol version not supported |
|
INVALID_LINE_HANDLE |
This error indicates that attempt to perform a line operation on an invalid line handle. |
|
INVALID_RING_OPTION |
This error indicates that the ring option is invalid |
|
LINE_GREATER_THAN_MAX_LINE |
This error indicates that line is greater than the maximum available lines on this device |
|
LINE_INFO_DOES_NOT_EXIST |
This error indicates that line information does not exist in the database. |
|
LINE_NOT_PRIMARY |
This error indicates that internal error returned from call control. |
|
LINECONTROL_FAILURE |
This error indicates line control refuses to allow a new call to be initiated because of its current state. |
|
MAX_NUMBER_OF_CTI_CONNECTIONS_REACHED |
The maximum number of CTI connections was reached. |
|
MSGWAITING_DESTN_INVALID |
This error indicates that attempt to set message waiting lamp for an invalid DN; Message Waiting Destination not found. |
|
NO_ACTIVE_DEVICE_FOR_THIRDPARTY |
This error indicates there is no active device for thirdparty |
|
NO_CONFERENCE_BRIDGE |
This error indicates that no conference bridge available |
|
NOT_INITIALIZED |
This error indicates that attempt is made to open a provider before CTI initialization completes |
|
PROTOCOL_TIMEOUT |
Internal error returned from call control |
|
PROVIDER_ALREADY_OPEN |
This error indicates that an attempt is made to reopen provider |
|
PROVIDER_CLOSED |
This error indicates an attempt to close provider while it is already closed |
|
PROVIDER_NOT_OPEN |
This error indicates that device list incomplete or device list query timeout or query aborted |
|
REDIRECT_CALL_CALL_TABLE_FULL |
This error indicates that internal error is returned from call control |
|
REDIRECT_CALL_DESTINATION_BUSY |
This error indicates that the redirect destination is busy |
|
REDIRECT_CALL_DESTINATION_OUT_OF_ORDER |
This error indicates that redirect destination is out of order |
|
REDIRECT_CALL_DIGIT_ANALYSIS_TIMEOUT |
This error indicates a digit analyss time out, this is an internal error returned from call control |
|
REDIRECT_CALL_DOES_NOT_EXIST |
This error indicates that an attempt is made to redirect a call that does not exist or is not longer active |
|
REDIRECT_CALL_INCOMPATIBLE_STATE |
This error indicates that internal error is returned from call control |
|
REDIRECT_CALL_MEDIA_CONNECTION_FAILED |
This error indicates media connection failure, this is an internal error returned from call control |
|
REDIRECT_CALL_NORMAL_CLEARING |
This error indicates that redirect failed because of normal call clearing |
|
REDIRECT_CALL_ORIGINATOR_ABANDONED |
This error indicates that far end hung up on the call being redirected |
|
REDIRECT_CALL_PARTY_TABLE_FULL |
This error indicates that internal error is returned from call control |
|
REDIRECT_CALL_PENDING_REDIRECT_TRANSACTION |
This error indicates that internal error is returned from call control |
|
REDIRECT_CALL_PROTOCOL_ERROR |
This error indicates a protocol error, this is an internal error returned from call control |
|
REDIRECT_CALL_UNKNOWN_DESTINATION |
This error indicates that an attempt is made to redirect to an unknown destination |
|
REDIRECT_CALL_UNKNOWN_ERROR |
This error indicates that internal error is returned from call control |
|
REDIRECT_CALL_UNKNOWN_PARTY |
This error indicates an unknown party is detected, this is an internal error returned from call control |
|
REDIRECT_CALL_UNRECOGNIZED_MANAGER |
This error indicates that internal error is returned from call control |
|
REDIRECT_CALLINFO_ERR |
This error indicates that internal error is returned from call control |
|
REDIRECT_ERR |
This error indicates that internal error is returned from call control |
|
RETRIEVEFAILED |
This error indicates that retrieval of call was rejected by line control or call control |
|
RETRIEVEFAILED_ACTIVE_CALL_ON_LINE |
This error indicates that error occurred in retrieving held call; because there is already another active call on the line |
|
SSAPI_NOT_REGISTERED |
This error indicates that the redirect command was issued when the internal supporting interface was not initialized; either CTI has not yet finished its initialization or an internal error occurred |
|
TIMEOUT |
This error indicates that the request has timed out. |
|
TRANSFER_INACTIVE |
This error indicates that attempt to complete transfer, while consult tranfer is not there |
|
TRANSFERFAILED |
This error indicates that the transfer failed probably because one of the call legs was hung up or disconnected from the far end |
|
TRANSFERFAILED_CALLCONTROL_TIMEOUT |
This error indicates that expected response from call control not received during a transfer |
|
TRANSFERFAILED_DESTINATION_BUSY |
This error indicates that an attempt is made to transfer call to a busy destination |
|
TRANSFERFAILED_DESTINATION_UNALLOCATED |
This error indicates an attempt is made to to transfer call to a directory number that is not registered |
|
TRANSFERFAILED_OUTSTANDING_TRANSFER |
This error indicates that existing transfer is still in progress |
|
UNDEFINED_LINE |
This error indicates that the line that was specified, is not found on the device |
|
UNKNOWN_GLOBAL_CALL_HANDLE |
This error indicates that the global call handle is unknown |
|
UNRECOGNIZABLE_PDU |
This error indicates that there is a QBE protocol error |
|
UNSPECIFIED |
This error indicates that an unspecified error has occurred. |
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