Client Matter Codes and Forced Authorization Codes Overview
With client matter codes (CMCs) and forced authorization codes (FACs), you can effectively manage call access and accounting. CMCs assist with call accounting and billing for clients, and FACs regulate the types of calls that certain users can place.
CMCs force the user to enter a code; this action specifies that the call relates to a specific client matter. You can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. FACs force the user to enter a valid authorization code that is assigned at a certain access level before the call is completed.