Headset Services Overview
Headset Services allow you to connect the Cisco Headset into its supported Devices to provide simple and integrated user experiences such as Headset-based Extension Mobility and many more in the future.
Headset-based Extension Mobility is the first feature introduced under the Headset Services. When you connect your Cisco headset to Extension Mobility enabled devices, it provides a seamless login experience for extension mobility log in and log out.
Headset Services allow the administrator and end user to associate headset(s) from any devices such as a self-owned device, shared space, and common area device. This association helps in authentications and creating a customized experience for its users. This feature supports both wired and wireless headsets.
Headset association assigns the user’s identity to the headset. You can log in to the services that need user identity.
The Unified Communications Manager interface allows the administrator to:
Associate and disassociate headset to end users along with serial numbers.
Enable Headset-based Extension Mobility.
Import and export bulk users to headsets association.
Headset-based Extension Mobility login is not supported for Extension Mobility Cross Cluster (EMCC).
Headset-based Extension Mobility login works for devices supporting Mobile and Remote Access (MRA). The compatible Phone Firmware version is 14.1(1).
Headset-based Extension Mobility login does not work if the same user ID is controlling both the Headset and the Phone.