The Privacy feature allows you to enable or disable the capability of users with phones that share the same line (DN) to view call status and to barge into the call. You can enable or disable privacy for each phone or for all phones. By default, the system enables privacy for all phones in the cluster.
When the device that is configured for privacy registers with Cisco Unified Communications Manager, the feature button on the phone that is configured with privacy gets labeled, and the status is indicated through an icon. If the button has a lamp, it comes on.
When the phone receives an incoming call, the user makes the call private (so the call information does not display on the shared line) by pressing the Privacy feature button. The Privacy feature button toggles between On and Off.
To verify if your Cisco Unified IP Phone supports Privacy, see the user documentation for your phone model.
Privacy on Hold
Privacy on Hold allows you to enable or disable the capability of users with phones that share the same line (DN) to view call status and retrieve calls on hold.
You can enable or disable Privacy on Hold for specific phones or all the phones. Privacy on Hold activates automatically on all private calls when Privacy on Hold is enabled. By default, the system disables Privacy on Hold for all phones in the cluster.
To activate Privacy on Hold, users press the Hold softkey or Hold button while on a private call. To return to the call, users press the Resume softkey. The phone that puts the call on hold displays the status indicator for a held call; shared lines display the status indicators for a private and held call.