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Cisco Unity Connection Serviceability lets you gather information about system configuration and call handlers into reports.
Table 6-1 describes the reports that you can generate in Cisco Unity Connection Serviceability.
Cisco Unity Connection is automatically set to gather and store data from which you can generate reports. The parameters listed in this section can be adjusted, depending on the report output that you want to generate. All report parameter settings are found on the System Settings > Advanced > Reports page in Cisco Unity Connection Administration.
Reports data is gradually written over, depending on the parameters you set for retention of data. We recommend that if you want to keep reports for historical purposes, you develop a schedule for regularly generating reports, and save them in a location separate from the Unity Connection or Cisco Business Edition server.
Milliseconds Between Data Collection Cycles—Set by default to 30 minutes (1,800,000 milliseconds). This setting controls the amount of time Unity Connection waits between cycles of gathering report data.
Days to Keep Data in Reports Database—Set by default to 180 days. Note that even if you specify more than this number of days in the time range for the report you are generating, the number of days of data is limited by what you set here.
Maximum Records in Report Output—Set by default to 25,000 records. The maximum value allowed for this field is 30,000 records. If the report you want to generate exceeds the maximum number of records allowed, you can generate the report in pieces (for example by reducing the date range or number of user accounts included in each iteration).
Minimum Records Needed to Display Progress Indicator—Set by default to 2,500 records. The maximum value allowed for this field is 10,000 records. The purpose of the progress indicator is to warn you if the report you request is large and likely to take a long time to complete. In Unity Connection, reports are generated from within a browser, and the browser session must be kept open while the report is being generated. Depending on the size of the database, and the type of report being generated, a report can take a long time to generate; meanwhile, you are unable to use the browser, and must keep the Connection Administration session open.
When you generate a report, you can specify some or all of the following:
You can select one of the following file formats for the report:
Note | A "Checksum (SHA512) for Generated PDF or CSV Report" link appears at the end of the page. After clicking the link, the SHA-512 checksum value is displayed for the report to check the integrity of the file. |
The best time to generate reports is when the system is not busy: after regular business hours when Unity Connection is not processing many calls, or when there are no other processes running (for example, before or after a full backup). Requests to generate reports are queued. If multiple reports are generated at one time (from separate browsers), the reports wait in line and only one is processed at a time.
Caution | Generating large reports when the system is busy uses system resources and could potentially result in slower response time for system users. |
Note that reports cannot be scheduled in advance. If you shut down the Unity Connection or Cisco Business Edition server, or close the Connection Administration browser session while reports are being generated, the report generation is canceled.
Step 1 | In Cisco Unity Connection Serviceability, select . | ||||||
Step 2 | On the Serviceability Reports page, select the name of the report that you want to generate. | ||||||
Step 3 | Select the applicable file format for the report output. | ||||||
Step 4 | If the fields are available, set a date range by selecting the beginning and ending month, day, year, and time. | ||||||
Step 5 | Set other parameters, as applicable. | ||||||
Step 6 | Select Generate Report. | ||||||
Step 7 | View the report output, depending on the
file format you select in
Step 3:
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