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Introduction to Cisco Unity Connection Serviceability
Cisco Unity Connection Serviceability, a web-based troubleshooting tool for Unity Connection, provides the following functionality:
Displaying Unity Connection alarm definitions that you can use for troubleshooting.
Enabling Unity Connection traces. You can collect and view trace information in the Real-Time Monitoring Tool (RTMT).
Configuring the logs to which Unity Connection trace information is saved.
Managing a cluster and the servers, if a Unity Connection cluster is configured.
Note | The Unity Connection cluster feature is not supported for use with Cisco Business Edition. |
Viewing the status of the Unity Connection feature services.
Activating, deactivating, starting, and stopping the Unity Connection services.
Generating reports that can be viewed in different file formats.
Depending on the service and component involved, you may perform serviceability-related tasks in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability. For example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.
Cisco Unity Connection Serviceability supports the functionality that is described in the Administration Guide for Cisco Unity Connection Serviceability. For information on using Cisco Unified Serviceability, see the Cisco Unified Serviceability Administration Guide, Release 11.x, available at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.
To access Cisco Unity Connection Serviceability, Cisco Unity Connection Administration, Cisco Unified Serviceability, Disaster Recovery System, and other web applications on the Unity Connection or Cisco Business Edition server, the browser(s) must be set up correctly on an administrator workstation.
Do the following tasks to set up Firefox for accessing the Unity Connection web applications.
Step 1 | Confirm that the software required for correct browser configuration is installed. See the "Software Requirements-Administrator Workstations" section of the System Requirements for Cisco Unity Connection Release 11.x, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/requirements/b_11xcucsysreqs.html. |
Step 2 | Configure Firefox:
Enable Java Script > Enable Change Images in Java Script Advanced. Allow sites to set cookies. (For security purposes, we recommend that you set this to Allow Sites to Set Cookies for the Originating Website Only.) |
Do the following tasks to set up Internet Explorer for accessing the Unity Connection web applications.
Step 1 | Confirm that the software required for correct browser configuration is installed. See the "Software Requirements-Administrator Workstations"“Software Requirements—Administrator Workstations” section of the System Requirements for Cisco Unity Connection Release 11.x, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/requirements/b_11xcucsysreqs.html. |
Step 2 | Configure Internet Explorer:
Download and run ActiveX controls. Automatically check for newer versions of temporary Internet files. If you are running Microsoft Windows Server 2003 and using Internet Explorer version 6.0 to access the Cisco Personal Communications Assistant, add the Unity Connection server to the Trusted Sites list by doing the following procedure |
The first time that you sign in to Cisco Unity Connection Serviceability, you use the username and password for the default administrator account that the installer specified for the account during installation. Later, you can use the username and password for any additional administrator accounts that you create.
In addition to troubleshooting, generating reports, and doing service-related tasks in Cisco Unity Connection Serviceability, you can do the following tasks:
To display documentation for a single window, select Help > This Page.
To display a list of documents that are available with this release of Unity Connection or Cisco Business Edition (or to access the Help index), select Help > Contents.
To verify the version of Cisco Unity Connection Serviceability running on the server, select Help > About or select the About link in the upper-right corner of the window.
To go directly to the home page in Cisco Unity Connection Serviceability from a configuration window, select Cisco Unity Connection Serviceability from the Navigation drop-down box.
To access Cisco Unity Connection Administration or other applications, select the applicable application from the Navigation drop-down box and select Go.
To sign out of Cisco Unity Connection Serviceability, select the Logout link in the upper-right corner of the window.
On each Cisco Unity Connection Serviceability configuration page, configuration icons appear that correspond to the configuration buttons at the bottom of the page. (For example, you can select either the Save icon or the Save button to complete the task.)