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Cisco Unity Connection has the services described in Table 5-1.
This service enables the Unity Connection database and can be deactivated only using the command-line interface (CLI). |
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This service manages license status of the Unity Connection server. |
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This service enables the server status when a Unity Connection cluster is configured and can be deactivated only using the command-line interface (CLI). |
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This service enables the Cisco Unity Connection Serviceability Administration interface and can be deactivated only using the command-line interface (CLI). |
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This service enables Unity Connection to handle calls. Disabling this service degrades the ability of Unity Connection to function. |
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This service synchronizes messages between Unity Connection and Exchange. |
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This service enables the delivery of messages to the message store. Disabling this service degrades the ability of Unity Connection to function. |
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This service enables the audio (media stream) for calls, recorded messages, and Text-to-Speech (TTS). Disabling this service degrades the ability of Unity Connection to function. |
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This service enables notification of messages, such as turning message waiting indicators (MWIs) on and off. Disabling this service degrades the ability of Unity Connection to function. |
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This service enables Cisco Unity Connection Administration and the settings that are saved in the interface. |
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This service enables notifying Unity Connection components of changes to the Unity Connection database. |
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This service enables the Simple Network Management Protocol (SNMP) that uses the Cisco-Unity-MIB. For more information on SNMP, see the "Simple Network Management Protocol" chapter of the Cisco Unified Serviceability Administration Guide available at http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html |
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This service enables the sharing of user data between Unity Connection and other servers using Cisco Unity Access Layer (CUAL), a HTTP/SOAP web service. For example, this service can be used by Cisco Business Edition or by Digital Networking with Cisco Unity. |
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This service enables Survivable Remote Site Voicemail (SRSV) feature. |
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This service enables the detection of changes in the Cisco Unified Communications Manager database. |
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This service allows tools that are not installed on the Unity Connection server (COBRAS, User Data Dump, Distribution List Builder, and so on) to gain direct access to the Unity Connection database via ODBC from a Windows client on the network. The service is disabled by default. To use any of these tools, you must enable the service, configure the time out for the service, and create a user that has the remote admin role. For more information, see the help file for the applicable tool. |
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This service enables access to data on Unity Connection by the Diagnostic Portal in the Real-Time Monitoring Tool (RTMT). |
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This service enables the replication of data between Unity Connection servers for Digital Networking. |
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For Intersite Networking, this service checks the local site change-tracking database for directory changes and responds to poll requests from the remote site gateway Reader task. |
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This service enables the replication of files for Unity Connection clusters. |
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This service enables Unity Connection to cache calendar data (from Exchange, MeetingPlace, or MeetingPlace Express servers) and to cache Exchange contacts. |
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This service checks the change-tracking database of its own and the associated local subtree locations for directory changes and responds to poll requests from the remote location Reader task. |
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This service enables access to data on Unity Connection by IMAP clients. |
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This service enables RSS feeds for checking voicemail from RSS clients. |
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This service enables sharing of user data between Unity Connection and Cisco Unified Communications Manager. |
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This service enables access to voice message data on Unity Connection by Cisco Unified Mobility Advantage. |
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This service enables access to data on Unity Connection by the Cisco Personal Communications Assistant (Cisco PCA). |
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This service enables access to data on Unity Connection by Real-Time Monitoring Tool (RTMT). |
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This service enables conversion of data in log files to entries in the reports database, which is used to generate reports. |
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This service enables Representational State Transfer (REST) API clients. |
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This service enables access to data on Unity Connection by an SMTP server. |
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This service enables the SpeechView feature and communicates with the third-party external transcription service. |
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This service enables schedules system tasks (such as re-synchronizing MWIs) that the administrator can enter in Cisco Unity Connection Administration. |
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This service enables access to data on Unity Connection through Voicemail Web Service (VMWS) by Cisco Unified Communications Widgets such as Visual Voicemail. |
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This service enables generation and placement of dynamic grammars that are used by the speech-recognition engine for the voice user interface (VUI). |
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This service is the speech-recognition engine that enables voice recognition for the voice user interface (VUI). |
Control Center in Cisco Unity Connection Serviceability lets you do the following tasks:
Activate and deactivate Unity Connection services in the Optional Services section.
Start and stop all Unity Connection services except the services in the Status Only Services section.
Stopping Unity Connection services in the Critical Services section may cause calls in progress to be dropped and degrades the normal function of the Unity Connection or Cisco Business Edition server.
When a Cisco Unity Connection cluster is configured, stopping a service in the Critical Services section for the server with Primary status causes the status for the servers in the cluster to change.
Refresh the status of Unity Connection services.
Tip | You may need to manage services in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability to troubleshoot a problem. |
Tip | The Cisco Unified Serviceability services are described in the Cisco Unified Serviceability Administration Guide. |
This section contains five procedures; do the applicable procedure to activate, deactivate, start, or stop Unity Connection services, or to refresh the status of services. You can activate, deactivate, start, and stop only one service at a time.
Step 1 | In Cisco Unity Connection Serviceability, select . | ||
Step 2 | From the Server drop-down box, select the applicable Unity Connection or Cisco Business Edition server, and select Go. | ||
Step 3 | Locate the service that you want to stop.
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Step 4 | In the Change Service Status column, select
Stop.
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Step 5 | If you are prompted that the cluster server status changes, select OK. |