- Preface
- Introduction to Cisco Unity Connection SRSV
- Compatibility Matrix, Software Requirements, and Licensing Requirements
- Cisco Unity Connection SRSV Supported Platform List
- Installing a Cisco Unity Connection SRSV System
- Upgrading to Cisco Unity Connection SRSV 10.0(1)
- Configuring Cisco Unity Connection SRSV
- Cisco Unity Connection SRSV Administration- User Settings Interface
- Cisco Unity Connection SRSV Administration- Template Settings Interface
- Cisco Unity Connection SRSV Administration- System Distribution Lists
- Cisco Unity Connection SRSV Administration- Call Management Settings Interface
- Cisco Unity Connection SRSV Administration - Call Handlers
- Cisco Unity Connection SRSV Administration- Network Settings Interface
- Cisco Unity Connection SRSV Administration- System Settings Interface
- Managing System Settings in Cisco Unity Connection SRSV
- Cisco Unity Connection SRSV Administration- Telephony Integration Settings Interface
- Managing the Phone System Integrations in Cisco Unity Connection SRSV
- Cisco Unity Connection SRSV Tool Settings
- Securing Remote Site Connections in Cisco Unity Connection Survivable Remote Site Voicemail 10.0(1)
- Securing PINs and Passwords in Cisco Unity Connection SRSV
- Managing Cisco Unity Connection SRSV Settings
- Accessing Cisco Unity Connection SRSV by Phone
- Troubleshooting Cisco Unity Connection SRSV in Unity Connection 10.0(1)
- Alarm Category: EVENT
- Cisco Survivable Remote Site Voicemail (SRSV) APIs
- Cisco Survivable Remote Site Voicemail (SRSV) Limitations and Restrictions
Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) for Release 10.x
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- November 27, 2014
Chapter: Cisco Unity Connection SRSV Tool Settings
Cisco Unity Connection SRSV Administration -Tool Settings
Search Custom Keypad Mappings
The Search Custom Keypad Mappings page displays the status with the total number of custom keypad mappings.
The search results, by default, return all keypad mappings. By default, the administrator can view 25 records per page and can select rows per page from the dropdown list, the max limit being 250 search results returned on one page. The administrator can perform custom search on the conversation name field using the following options:
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Select the applicable custom keypad mapping conversation from the available conversations. |
Edit Custom Keypad Mapping
Using Custom Keypad Mapping
The Custom Keypad Mapping tool is divided into eight tabs that represent eight different conversation menus that can be customized. On each of these menu tabs you can:
- Customize which key or keys are assigned to each menu option. Leaving a key assignment blank disables that option for the menu.
- Configure whether the option is voiced in the menu. This allows you to assign a key or keys to an option but not have it presented verbally in the menu. The option would still be enabled for that menu and Unity Connection would respond appropriately if the assigned key is pressed, but the user would not hear the option in the menu.
- Configure the order in which the menu items are offered to users. This is done by selecting the radio button of the row that you want to reorder and then using either the Up or Down arrows or the Move To button to arrange the menu items. The order in which the options appear in the tool is the order in which they are presented to the user by phone regardless of which keys are mapped to the options
To Use the Custom Keypad Mapping Tool to Make Changes to a Custom Keypad Map
Step 1
In Cisco Unity Connection SRSV Administration, expand Tools, then select Custom Keypad Mapping.
Step 2 On the Search Custom Keypad Mappings page, select the applicable custom keypad mapping conversation.
Step 3 On the Edit Custom Keypad Mapping page, select the applicable tab to select the menu for which you would like to change key assignments.
Step 4 Change key assignments as applicable. (For guidelines on allowed entries, see the Guidelines for Assigning Keys to Menu Options.)
When changes are saved, all new calls that use this conversation follow the new key mapping settings.
Step 6 Repeat Step 3 through Step 5 for each menu that you want to customize.
Guidelines for Assigning Keys to Menu Options
- The only characters allowed are: 0 – 9, *, # or blank.
- A maximum of 3 digits is allowed for each menu option.
- Duplicate key entries are not allowed for any unique menu. (For example, you cannot map the “1” key to both Hear New Messages and Send a Message in the Main menu. However, you can map the “1” key to Hear New Messages in the Main menu and also to Greetings in the Settings menu.)
- Leaving a key assignment blank disables that option for the menu.
- When you leave a key assignment black, uncheck the Option Voiced in Menu check box.
- When changes are saved, all new calls that use the conversation follow the new key mapping settings.
Conversation Menus Customized
The Custom Keypad Mapping tool is divided into eight tabs that represent eight different conversation menus that can be customized. The Message Playback menu is represented on three tabs because messages contain three distinct parts: the message header, the message body, and the message footer. The options on these three tabs are identical, but you may want to map different options to different keys for certain parts.
The following menus can be customized:
- Main Menu Tab
- Message Playback Menu Tabs (Message Header Tab, Message Body Tab, and Message Footer Tab)
- After Message Menu Tab
Main Menu Tab
The Main menu is what users hear immediately after they sign in and hear their message counts (if applicable).
See Table 17-3 for a list of options that can be mapped.
Message Playback Menu Tabs (Message Header Tab, Message Body Tab, and Message Footer Tab)
When a message is played in the Cisco Unity Connection user conversation, there are three separate parts: the header, the body, and the footer. By default, the message header contains the message number and the sender information. The message body is the actual recording of the message. The message footer is the time stamp.
The contents of the header and footer sections can be modified on the Playback Message Settings page. For example, the message number, the sender information, the sender extension, and the time stamp can be added or removed from the header. These settings are controlled by the check boxes under the “Before Playing Each Message, Play” section on the Playback Message Settings page. For the message footer, you have the option of playing the time stamp after the message; you can exclude it altogether or have it played as part of the header. This option is controlled with the check box under the “After Playing Each Message, Play” section on the Playback Message Settings page. If you choose not to play the time stamp after the message, the effect is to have no footer to the message. In Cisco Unity Connection, the “After Playing Each Message, Play” section now includes the sender information, extension or ANI, and the message number, in addition to the time the message was sent and message duration.
The Custom Keypad Mapping tool includes separate tabs for each part of the message. As a best practice, we recommend that you map the same keys to each option for all three parts. However, in some cases it may be useful to map the same key to different actions. For example, during the message header you might want to press the “1” key to skip to the start of the message body, and during the message body press the “1” key to skip to the message footer.
The same message playback key mappings are used when listening to new messages, saved messages, and deleted messages, rather than separate mappings for each message stack. Keep this in mind as you are deciding on key mapping preferences, particularly for options such as marking messages as new (unread) or saved (read).
Message playback options are not voiced in a menu format by phone, but they are listed if the user presses the key that is mapped to the Help option. The Custom Keypad Mapping tool allows you to configure which items are voiced in the Help.
See Table 17-4 for a list of options that can be mapped.
After Message Menu Tab
The After Message menu plays after the user has listened to a message.
See Table 17-5 for a list of options that can be mapped.
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