Emergency Responder Groups list

A list of the Emergency Responder server groups that are pointing to the same cluster database host.

Click a group name to view the servers in the group.

The Emergency Responder cluster consists of this set of Emergency Responder groups. You create the cluster when installing Emergency Responder servers. See Installation on a New System.

Emergency Responder Group Name

The name of the server group.

Click the server group name to display the servers in that group in the Servergroup Details section of page.

Primary Host Name

The DNS host name or IP address of the primary server in the group.

Click this host name (except for the local server group) to open the Emergency Responder administration page for that server in a new window.

Standby Host Name

The DNS host name or IP address of the standby, or backup server in the group.

Click this host name (except for the local Server Group) to open the Emergency Responder administration page for that server in a new window.

Delete button

Click Delete to remove the Emergency Responder group you are viewing from the Emergency Responder cluster.

Only system administrators can delete a Emergency Responder group from the cluster.

Delete a group from the cluster before you uninstall a Emergency Responder group.

Emergency Responder Group Name

The name of the server group. This name is used for your information only, so create a name you find useful.

Peer TCP Port

The TCP port used for communications between Emergency Responder servers within the server group. If you don't want to use the default port, ensure you select an unused port.

The range is 1024 to 65535.

Heartbeat Count

The number of counts an Emergency Responder server should wait before declaring an unresponsive Emergency Responder server unavailable.

The default number of counts is 3. The range is 3 to 10.

The time between counts is defined in Heartbeat Interval.

Heartbeat Interval (in sec)

The number of seconds between sending heartbeat messages to the other Emergency Responder server in the server group.

The default is 30 seconds. The range is 30 to 300 seconds.

Active Call Timeout (in min)

How long to maintain a call route mapping so the PSAP can call back the emergency caller.

The default is 180 minutes (3 hours). The range is 30 to 1440 minutes.

SMTP Mail Server

The IP address or fully qualified name of the mail server (for example, email.domain.com).

Check the Enable Secured connection check box to send mails from the SMTP Mail Server in a secure mode.

Configure an email server if you want Emergency Responder to send email or email-based pages to security officers when an emergency call is made.

Ensure to configure the SMTP Mail Server in a secure mode and the SMTP server certificate is added to the Tomcat trust store of the Cisco Emergency Responder before enabling the check box. Failing to do so may result in email alert delivery failure.

The Port number for enabling Secure SMTP connection is 587. To set up a Secure SMTP connection, perform the following:

1. Exchange Cisco Emergency Responder Tomcat certificate chain to SMTP server's root certificate directory.

2. Upload SMTP server certificate chain as tomcat-trust certificates on Cisco Emergency Responder.

3. Restart Cisco Tomcat service on Cisco Emergency Responder servers using the CLI command utils service restart Cisco Tomcat.

Source Mail ID

If you configure a mail server, you must enter an email account on that server that can be used for sending email.

Emails or pages sent to security come from this email account.

System Administrator Mail ID

Mail account where Emergency Responder sends critical information about the system.

Emails or pages sent to the system administrator by Emergency Responder come to this email account.

Calling Party Modification

Dynamic modification of the calling party number. Allows you to reduce the number of route patterns by configuring multiple ELIN numbers for a single route pattern. ELIN numbers must still be unique.

You must set this flag if you enabled Calling Party Modification when you created Emergency Responder as a Unified CM user.

Syslog

Select from the drop-down list that enables and disables the writing of log messages.

Syslog Server

The name of the server that has the log messages.

Enter the fully qualified DNS name of the server, for example, cw2k.domain.com.

Enter the hostname or IP address of the syslog server to accept syslog messages. This server handles the logging of all the Cisco Emergency Responder application event-related information.

514 is the default port used to communicate.

Notes

Any notes you want to enter to help you understand the use of the server group.

Dynamic Tracking of Switch IP Address

Dynamically updates a LAN switch's IP address if it is configured with hostname in Emergency Responder.

This action is not applicable to LAN switches that are added to Emergency Responder using an IP address.

Security end user web interface language

Pulldown menu allows you to select the language that is displayed on the users web page—English (US), French (Canada), or Spanish (Spain).

After you change the language, you must complete the following before the language is displayed on the users web page:

• Restart Emergency Responder Service in Emergency Responder Serviceability by choosing Tools > Control Center.

• Restart Cisco Tomcat service using the CLI command utils service restart Cisco Tomcat.

• Refresh the current Emergency Responder User webpage.

Limit Concurrent Sessions

Limits the number of concurrent sessions per user.

Selecting or deselecting this check box enables or disables the Max. number of concurrent sessions drop-down list.

Max. number of concurrent sessions

If Limit Concurrent Sessions is enabled, this limit is applicable for all the users.

The limit is imposed separately for each Emergency Responder website:

• Emergency Responder Administration

• Emergency Responder Serviceability

• Emergency Responder User

• Emergency Responder Admin Utility

Enable AXL & Cluster Secured connection

AXL communication with other products and cluster communication is secured.

Ensure the Cisco Unified Communications Manager tomcat-trust certificate and the Cisco Emergency Responder server group certificate is added to the Tomcat trust store of the Cisco Emergency Responder (in both publisher and subscriber). Failing to do so may result in breaking of AXL communication between Cisco Unified Communications Manager and Cisco Emergency Responder, along with the cluster communication within the Cisco Emergency Responder group.

Discovery Threshold Time (in hrs)

Set the threshold time after which the Emergency Responder sends you an email alert when the discovery of Cisco IP Phones or devices is stalled. Emergency Responder should be able to track the devices anytime from 6 to 24 hours.

Check the Enable Discovery Mail Alert check box to enable the Discovery mail alert option.

The default is 0 hours if you do not enable the Enable Discovery Mail Alert check box. The threshold range is 6 to 24 hours.

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Emergency Responder Group Name

The name of the server group. This name is used for your information only, so create a name you find useful.

Peer TCP Port

The TCP port used for communications between Emergency Responder servers within the server group. If you don't want to use the default port, ensure you select an unused port.

The range is 1024 to 65535.

Heartbeat Count

The number of counts an Emergency Responder server should wait before declaring an unresponsive Emergency Responder server unavailable.

The default number of counts is 3. The range is 3 to 10.

The time between counts is defined in Heartbeat Interval.

Heartbeat Interval (in sec)

The number of seconds between sending heartbeat messages to the other Emergency Responder server in the server group.

The default is 30 seconds. The range is 30 to 300 seconds.

Active Call Timeout (in min)

How long to maintain a call route mapping so the PSAP can call back the emergency caller.

The default is 180 minutes (3 hours). The range is 30 to 1440 minutes.

SMTP Mail Server

The IP address or fully qualified name of the mail server (for example, email.domain.com).

Check the Enable Secured connection check box to send mails from the SMTP Mail Server in a secure mode.

Configure an email server if you want Emergency Responder to send email or email-based pages to security officers when an emergency call is made.

Ensure to configure the SMTP Mail Server in a secure mode and the SMTP server certificate is added to the Tomcat trust store of the Cisco Emergency Responder before enabling the check box. Failing to do so may result in email alert delivery failure.

The Port number for enabling Secure SMTP connection is 587. To set up a Secure SMTP connection, perform the following:

1. Exchange Cisco Emergency Responder Tomcat certificate chain to SMTP server's root certificate directory.

2. Upload SMTP server certificate chain as tomcat-trust certificates on Cisco Emergency Responder.

3. Restart Cisco Tomcat service on Cisco Emergency Responder servers using the CLI command utils service restart Cisco Tomcat.

Source Mail ID

If you configure a mail server, you must enter an email account on that server that can be used for sending email.

Emails or pages sent to security come from this email account.

System Administrator Mail ID

Mail account where Emergency Responder sends critical information about the system.

Emails or pages sent to the system administrator by Emergency Responder come to this email account.

Calling Party Modification

Dynamic modification of the calling party number. Allows you to reduce the number of route patterns by configuring multiple ELIN numbers for a single route pattern. ELIN numbers must still be unique.

You must set this flag if you enabled Calling Party Modification when you created Emergency Responder as a Unified CM user.

Syslog

Select from the drop-down list that enables and disables the writing of log messages.

Syslog Server

The name of the server that has the log messages.

Enter the fully qualified DNS name of the server, for example, cw2k.domain.com.

Enter the hostname or IP address of the syslog server to accept syslog messages. This server handles the logging of all the Cisco Emergency Responder application event-related information.

514 is the default port used to communicate.

Notes

Any notes you want to enter to help you understand the use of the server group.

Dynamic Tracking of Switch IP Address

Dynamically updates a LAN switch's IP address if it is configured with hostname in Emergency Responder.

This action is not applicable to LAN switches that are added to Emergency Responder using an IP address.

Security end user web interface language

Pulldown menu allows you to select the language that is displayed on the users web page—English (US), French (Canada), or Spanish (Spain).

After you change the language, you must complete the following before the language is displayed on the users web page:

• Restart Emergency Responder Service in Emergency Responder Serviceability by choosing Tools > Control Center.

• Restart Cisco Tomcat service using the CLI command utils service restart Cisco Tomcat.

• Refresh the current Emergency Responder User webpage.

Limit Concurrent Sessions

Limits the number of concurrent sessions per user.

Selecting or deselecting this check box enables or disables the Max. number of concurrent sessions drop-down list.

Max. number of concurrent sessions

If Limit Concurrent Sessions is enabled, this limit is applicable for all the users.

The limit is imposed separately for each Emergency Responder website:

• Emergency Responder Administration

• Emergency Responder Serviceability

• Emergency Responder User

• Emergency Responder Admin Utility

Enable AXL & Cluster Secured connection

AXL communication with other products and cluster communication is secured.

Ensure the Cisco Unified Communications Manager tomcat-trust certificate and the Cisco Emergency Responder server group certificate is added to the Tomcat trust store of the Cisco Emergency Responder (in both publisher and subscriber). Failing to do so may result in breaking of AXL communication between Cisco Unified Communications Manager and Cisco Emergency Responder, along with the cluster communication within the Cisco Emergency Responder group.

Discovery Threshold Time (in hrs)

Set the threshold time after which the Emergency Responder sends you an email alert when the discovery of Cisco IP Phones or devices is stalled. Emergency Responder should be able track the devices anytime from 6 to 24 hours.

Check the Enable Discovery Mail Alert check box to enable the Discovery mail alert option.

The default is 0 hours if you do not enable the Enable Discovery Mail Alert check box. The threshold range is 6 to 24 hours.

IPv6 Subnet Configurations have precedence over IPv4

Check the check box if you want the E911 calls to take precendence of IPv6 subnet over the IPv4 subnet. If you uncheck this option, IPv4 subnet is given precedence, and the calls are routed via the IPv4 subnet.

For more information on the various IPv6/IPv4 precedence scenarios using both dual-stack and single stack devices, see Table 3.

HTTPS Certificates

This parameter defines the certificates that are supported by the Cisco Tomcat service for establishing HTTPS connections. This parameter defines whether to enable RSA or both ECDSA and RSA certificates while establishing inbound connections. By default, the HTTPS interface supports only RSA Certificates.

ECDSA certificates are enabled only if the "All Supported EC and RSA Certificates" option is selected.

Default: RSA Certificates Only

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Route Point for Primary Emergency Responder Server

The CTI route point that the primary server should use, such as 911.

See Create Emergency Call Route Points for more information.

Route Point for Standby Emergency Responder Server

The CTI route point that the standby server should use, such as 912. Configure this number as the call forward number for the primary emergency number.

See Create Emergency Call Route Points for more information.

PSAP Callback Route Point Pattern

CTI route point that you defined to receive calls from the public safety answering point (PSAP). For example, 913XXXXXXXXXX (913 plus ten Xs).

The number can only consist of numbers and Xs.

For more information, see Create Emergency Call Route Points.

ELIN Digit Strip Pattern

Digits to strip from the beginning of the PSAP Callback Route Point Pattern, for example, 913. The number that results from stripping the pattern should be the ELIN numbers that the PSAP can use to call into your network.

This string must be part of the PSAP Callback Route Point Pattern.

Default ELIN Digit Translation

ELIN number obtained after stripping 913 is matched to a callers extension. If the mapping is not found, Emergency Responder will translate ELIN to Default ELIN Digit Translation number and complete the PSAP Call-back.

The number could be a dialable extension number or a route pattern. If the number is not reachable the PSAP Call-back will receive a reorder tone.

UDP Port Begin

Port numbers that are used by CTI ports during their registration.

The range is 1024 to 65535.

Inter-Emergency Responder Group Route Pattern

Route pattern that other Emergency Responder groups use to route emergency calls to this group, for example, 1000.911.

The pattern can only consist of numbers and dots.

For a more detailed explanation of this number, see "Create route patterns for Inter-Cisco Emergency Responder Group Communications".

IP Type of service (00-FF)

Value of the type of service (ToS) byte in the IP header. The default 0xB8 implies a ToS class of Priority Queue. It is recommended that this default value be used for Emergency Responder.

The ToS value entered here only applies to the RTP packets sent by Emergency Responder for the onsite audio alert feature.

Onsite Alert Prompt Repeat Count

Number of times the prompt is played on the onsite alert phone.

Use IP Address from call signaling

If this parameter is enabled, Emergency Responder obtains the IP address of the phone from JTAPI. This parameter is used to route the call. If an IP subnet is configured for the phone, this parameter setting takes precedence over any other manual configuration.

If this parameter is disabled, Emergency Responder uses the manual configuration of the phone to route the call.

This field is applicable only if Emergency Responder is configured with Cisco Unified Communications Manager 6.x and above.

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

National E911 Service Provider Route/Translation Pattern

Enter the route patterns or translation pattern for an National E911 Service Provider emergency response location (ERL). An National E911 Service Provider ERL is an ERL that is serviced byNational E911 Service Provider. National E911 Service Provider ERL only lists the route patterns that have been configured on this page. You can add new route patterns or translation patterns, or you can update or remove existing route patterns or translation patterns. National E911 Service Provider Route Pattern Settings supports a maximum of 3000 characters in total.

To add a new route or translation pattern, click on the text box, enter the route pattern, including numbers and wildcard (do not use spaces), and click Add.

To update an existing route pattern, click on the appropriate route pattern, modify the pattern, and click Update.

To remove an existing route pattern, click on the appropriate route pattern and click Remove.

To cancel your existing changes and go back to the last saved settings, click Cancel Changes.

Displays the status of the Server Settings Emergency ResponderServerGroup page.

Server

List of servers you have already created. Click on a server name to see the settings for that server.

You can configure a maximum of two servers per server group.

Server Name

The name of the server.

Change this server name field to any desired value.

Host Name

The DNS name of the Emergency Responder server.

This field cannot be modified.

A selection of subsystems for which you must collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Only select subsystems at the request of Cisco Technical Support; the debug information is for Cisco's use to help resolve problems that you cannot solve yourself.

See Trace and Debug Information for an explanation of each field.

Select All button

Selects all subsystems in the Debug Package List.

Clear All button

Clears all selected subsystems in the Debug Package List.

A selection of subsystems for which you must collect brief trace information. Only select subsystems at the request of Cisco Technical Support; the trace information is for Cisco's use to help resolve problems that you cannot solve yourself.

If you select a subsystem for debug, you do not have to select it for trace.

See Trace and Debug Information for an explanation of each field.

Select All button

Selects all subsystems in the Trace Package List.

Clear All button

Clears all selected subsystems in the Trace Package List.

Update Settings button

Click Update when viewing an existing server's settings to save changes you make to the settings.

Only available when viewing the settings of an existing server.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Discovery Engine Registration Failed

The Discovery Engine fails to register

Discovery Engine goes out of connection

The Discovery Engine loses connection

For unreachable devices during recovery

Devices such as switches and CiscoUnified CommunicationsManagers become unreachable

Call information

A 911 call is placed

Call routing session ended due to problems

Call routing is stopped due to any of these reasons:

• Invalid CMC
• Invalid FAC
• FAC and CMC needed
• CMC needed
• FAC needed
• RESOURCE_BUSY

Rerouting of call

An emergency call is rerouted

Routing failure

Call routing fails

Route Point out of Service

The route point goes out of service

Cluster DB Failure

The server cannot communicate with the cluster database host

Intra Cluster Failure

The intra-cluster communication to a server group in the cluster fails

Subscriber becomes active

The Subscriber becomes active

Publisher comes back online

The Publisher comes back online

Not able to get the JTAPI Provider

When Emergency Responder cannot get the JTAPI provider

Available user licenses get exhausted during phone tracking

When the number of user licenses are exhausted during phone tracking

Switch Port location change reporting

When you enable switch port change reporting for phones

Suppress IP Communicator location change reporting

When you filter CiscoUnifiedIP Communicator from the location change reporting email alerts

DRF Alert

Enable or Disable DRF backup or restore mail alerts

Update Settings button

Updates the email alert settings

Cancel Changes button

Cancels changes made to the email alert settings

HostName

Host name of the subscriber server.

Insert button

Click Insert to add the new subscriber server.

Cancel Changes button

Removes input from the Add Subscriber page.

A list of all currently configured servers, showing the host name and IP address of each server.

Displays status messages.

Upload Certificate

Uploads the certificate from your local drive to the Emergency Responder server.

To upload a certificate, follow these steps:

1. Click Upload Certificate

   An Upload Certificate window appears.

2. Click the Browse button to locate the certificate file on your local machine.

3. Click the Upload button to upload the certificate file.

National E911 Service Provider Certificate Password

The password that was generated with this certificate.

VUI URL

VUI URL is provided by National E911 Service Provider.

Enable HTTP Proxy

Check this check box if you want to use a proxy server for requests between Emergency Responder and National E911 Service Provider.

Proxy Host Name/IP Address

Enter the IP address or hostname of the proxy server, along with the port.

For example, http://<ip_address_or_hostname>:port.

Authentication needed on HTTP Proxy

Check this check box if you want to communicate with the National E911 Service Provider using authentication based proxy server. If you enable this check box, only then the Proxy User Name and Proxy Password fields are enabled.

Proxy User Name

Enter the configured user name for proxy server in the Proxy User Name field.

Proxy Password

Enter the password that is associated to the username.

Test and Validate Certificate

Use this button to test the validity of your certificate.

VUI Schema URL

The VUI Schema URL provided by National E911 Service Provider.

National E911 Service Provider Account ID

Your National E911 Service Provider Account ID provided by National E911 Service Provider.

Max VUI Connections

The maximum number of simultaneous VUI connections that Emergency Responder allows across the Server group.

MyE911 for Location Updates

Set this drop-down to True if Cisco Jabber and Webex App are using MyE911 or Remote Location Manager to set the users location when Off-premises. Setting this drop-down to False requires users to update their location through Cisco’s Off-Premise User Page.

By default, this option is set to True.

Test Connectivity

Use this link to verify whether Emergency Responder can successfully connect to National E911 Service Provider VUI.

Delete Account

Deletes an existing National E911 Service Provider account from the Emergency Responder database.

Update

Click Update to save the changes you made on this page.

Cancel

Click Cancel to change the fields on this page back to the last saved settings.

You can limit the size of the pager message that is sent by selecting the following fields and editing the labels are associated with those fields:

• Extension

• ERL

• Location

• System Time

• Server

• Local Time

Check the check box to select the fields that you want to display on the pager.

Click the text box to edit the label that you want to send to the pager.

Update Pager Settings

Click Update Settings to save changes that you made.

Restore Pager Defaults

Click Restore Defaults to restore the default pager and label settings.

Send Sample Message to a pager

Enter a pager address in the text box and click Send Test Message to send a test message to your pager.

Email Alert Settings

You can customize email messages sent to the configured onsite security person by choosing the required fields. You can also add additional notes or mask digits on Caller DN to reflect the local dialing pattern.

• Caller Extension

• Display Name

• Zone

• Location

• System Call Time

• Local Call Time

• Server Details—Enter the URL details for the Emergency Responder User page in which you can check the 911 call details. In case you are updating the hostname, ensure that you enter the new hostname in the server details.

• Additional Notes—Enables you to provide any additional information as Admin Notes and the information is available in the email alerts.

• Discard DN digits—You can enter the count of digits to be masked from the beginning on Caller DN to reflect the local dialing pattern.

Check the check box to select the fields that you want to display on the email message.

Click the editable label text boxes to modify the label that you want to send to the email message.

Update Email Settings

Click Update Email Settings to save the changes made.

Restore Email Defaults

Click Restore Email Defaults to restore the default email message and label settings.

Sample Email Message Preview

Select the required email alert field settings and click Update Email Settings to preview the sample email message.

Find Conventional ERL where...

Select search criteria and click Find to list existing ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.

From the search results list, you can:

• Click an entry to view and update its characteristics.
• Click the Copy icon to create a new ERL with the same ALI data.
• Click the Delete icon to remove the ERL.
• Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

See Add New ERL for more information.

Configure Default ERL

You must configure the Default ERL before configuring any other ERLs.

The default ERL is the system-defined ERL that is used to route calls if no other ERL configuration is found.

See Add New ERL for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See Add New ERL for more information.

Configure Default ERL

Click Configure Default ERL to configure a default ERL

Export

Click the Export link to create a file containing your ERL configuration.

See Export ERL Data for information about exporting ERL data.

Import

Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.

See Import ERL Data for information about importing ERL data.

Find Off-Premises ERL where...

Select search criteria and click Find to list existing Off-Premise ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down list, you can select the number of records that display per page for each search.

From the search results list, you can:

• Click an entry to view and update its characteristics.

• Click the Copy icon to create a new ERL with the same ALI data.

• Click the Delete icon to remove the ERL.

• Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

Add New ERL

Click Add New ERL to create a new ERL.

Find DIDs where...

Select search criteria and click Find to list the result of a query on the National E911 Service Provider secondary status server.

Find National E911 Service Provider ERL where...

Select search criteria and click Find to list existing National E911 Service Provider ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down list, you can select the number of records that display per page for each search.

From the search results list, you can:

• Click an entry to view and update its characteristics.

• Click the Copy icon to create a new ERL with the same ALI data.

• Click the Delete icon to remove the ERL.

• Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

See Add New ERL for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See Add New ERL for more information.

Level of service button

Click Level of service to display the level of service that National E911 Service Provider designates for the specific address that is configured in the ALI details. National E911 Service Provider supports the following level of service:

• No Coverage—National E911 Service Provider does not have access to the selective router and cannot provide the callback number and address to the PSAP that services that address.

• Basic—The PSAP that provides service currently can not provide emergency support for wire line services or VoIP service providers.

• Enhanced—Calls can be routed to the PSAP with the existing E9-1-1 selective router network, and National E911 Service Provider can provide the callback number and address to the PSAP.

Bulk TN Update button

Select multiple ERLs and click Bulk TN Update to update the ELIN for the selected ERL.

Export

Click the Export link to create a file containing your ERL configuration.

See Export ERL Data for information about exporting ERL data.

Import

Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.

See Import ERL Data for information about importing ERL data.

Type of Service

Defines the type of service for the calling party number, such as FX in 911 area or Non-Pub.

Class of Service

Defines the class of service for the calling party number, such as residential, business, VoIP.

Company ID

Specified by National E911 Service Provider.

Customer Name

Specified by National E911 Service Provider.

Update button

Click Update to save your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Find ELINS where...

Select search criteria and click Find to list the result of a query on the National E911 Service Provider secondary status server.

Add new schedule

Specify the day of the week and time of the day when you want to schedule an update:

1. Select the days of the week when you want to run the switch port and phone update process.

2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24-hour clock.

3. Check the Enable Schedule check box if you want to activate this schedule.

4. Choose either ALI Update Schedule or Secondary Status Update Schedule.

We recommend that you run the National E911 Service Provider update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Add button

Click Add to add the schedule to the list of schedules.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing schedule to save changes you make to the schedule.

Only available when viewing an existing schedule.

Find ELIN where...

Enter search criteria to select the ELIN that you want to find.

To find all ELIN, click Find without entering any criteria.

To narrow your search, select the field that you want to search on from the drop-down list, select the search relationship (is contains, begins with, and so on), and enter the search string. Click Find.

Displays status messages

Find

Select search criteria and click Find to list either existing Conventional ERLs or National E911 Service Provider ERLs.

From the search results list, you can select the ERLs that you want to migrate

Migrate to National E911 Service ProviderERL Button

When you search for Conventional ERLs, you can select the ERLs that you want to migrate to National E911 Service Provider.

When you click the Migrate to National E911 Service Provider ERL button, you can select an National E911 Service Provider route point for all the selected ERL.

Migrate to Regular ERL

When you search for National E911 Service Provider ERLs, you can select the ERLs that you want to migrate to a conventional ERL data.

When you click the Migrate to Regular ERL button, you can enter a route point, and specify whether the ERL is a test ERL and test the ERL.

Incremental Phone Tracking

Incremental Phone Tracking Interval

The time, in minutes, between making updates to the known phone locations. This periodic update ensures that phones that have moved are located and assigned to the correct ERL.

Click Update to save your changes to this field.

The default is 30 minutes.

The range of the interval that can be defined is 5 to 300 minutes.

Enhanced Location Phone Tracking

The time, in minutes, between

making updates to the unknown phone locations. This periodic update ensures that devices that have moved are located and assigned to the correct ERL.

Click Update to save your changes to this field.

The default is 2 minutes.

The range of the interval that can be defined is 1 to 180 minutes.

Enter the schedule that you want to add:

1. Select the days of the week when you want to run the switch port and phone update process.

2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24-hour clock.

We recommend that you run the switch port and phone update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Insert button

Click Insert to add the schedule to the list of schedules.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing schedule to save changes that you make to the schedule.

Only available when viewing an existing schedule.

The list of schedules you have defined.

To change a schedule, click the Hour link, the Minute link, or the Edit icon to load it into the Modify Schedule area above the list. Then, make your changes and click Update.

To remove a schedule, click the Delete icon for the schedule.

If any schedules overlap, only one schedule is run.

Add New button

Click Add New to add another schedule.

Cisco Unified Communications Manager

The IP address or DNS name of a Cisco Unified Communications Manager server that is running Cisco Unified Communications Manager and SNMP services.

Only add one server per Cisco Unified Communications Manager cluster—Emergency Responder can identify the other servers in the cluster. The Cisco Unified Communications Manager server you specify represents the cluster in which it is a member.

When viewing a previously defined Cisco Unified Communications Manager server, Emergency Responder displays a CCM List link. Click CCM List to view a list of the Cisco Unified Communications Manager servers that belong to the same cluster as the selected server.

After the IP address or DNS name has been configured, it cannot be modified.

CTI Manager

The IP address or DNS name of the CTI Manager used by the specified Cisco Unified Communications Manager server.

CTI Manager User Name

The name of the user created in the Cisco Unified Communications Manager server for Emergency Responder use.

This user must have specific characteristics and device assignments. See Create Emergency Responder Cisco Unified Communications Manager User for specific information.

CTI Manager Password

The password for the user.

Backup CTI Manager 1

The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.

Backup CTI Manager 2

The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.

Telephony Port Begin Address

The number of the first CTI port to use for calling onsite alert (security) personnel. When an emergency call is made, Emergency Responder calls the onsite alert personnel for the originating ERL using the telephony ports you configure here.

You must first create this port in Cisco Unified Communications Manager. See Create Required CTI Ports for more information.

Number of Telephony Ports

The number of CTI ports. Enter the number of CTI ports you created in Cisco Unified Communications Manager. The number of ports is the number of concurrent calls Emergency Responder can make to onsite alert personnel.

The ports used are in sequence from the beginning port. For example, if you enter 3000 for the begin port, and 4 for number of ports, Emergency Responder uses 3000, 3001, 3002, and 3003.

Enable Secure Connection check box

Check this check box to enable a secure connection. You can enter data in the other fields of this section only if you have enabled Secure Connection.

TFTP Server IP Address

The IP address of the TFTP server.

TFTP Server Port

The port of the TFTP server.

Backup TFTP Server IP Address

The IP address of the backup TFTP server, for the Unified CM node being added.

CAPF Server IP Address

The IP address of the CAPF server.

CAPF Server Port

The port of the CAPF server.

Instance ID for Publisher

The instance ID for the Publisher node.

Secure Authentication String for Publisher

The secure authentication string for the Publisher node.

Instance ID for Subscriber

The instance ID for the Subscriber node.

Secure Authentication String for Subscriber

The secure authentication string for the Subscriber node.

Enable SRTP for Audio Alerts

Check this check box if you want Emergency Responder to send Secure Real-Time Transport Protocol (SRTP) enabled Onsite Phone alert to Onsite Security Users during an Emergency Call. With this option enabled for each Unified Communication Manager cluster, the Emergency Responder Onsite personnel receive secured onsite audio alerts.

The default value for this check box leaves it unchecked.

The value of this field gets determined by the setting of the Unified Communications Manager service parameter Block Unencrypted Calls. This parameter specifies whether Unified Communications Manager allows calls from Emergency Responder without data encryption.

When the Block Unencrypted Calls parameter is set to TRUE, only calls with media encryption support are allowed and unencrypted calls are blocked. When the Block Unencrypted Calls parameter is set to FALSE, calls are allowed whether or not their media is encrypted.

AXL Username

The username for the application user on Cisco Unified Communications Manager with privileges to perform AXL queries.

AXL Password

The password for the application user on Cisco Unified Communications Manager with privileges to perform AXL queries.

AXL Port Number

The port number that is used by the application on Cisco Unified Communications Manger. The default value is 8443.

SNMP Settings

Use SNMPv3 for discovery

Check this check box if the Cisco Unified Communications Manager has SNMPv3 enabled and you want Emergency Responder to use SNMPv3 for discovery.

Insert button

Click Insert to add the new CiscoUnifiedCommunicationsManager server to the list of servers.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing server to save changes you make to the server.

Only available when viewing an existing server. Replaces the Insert button when viewing an existing server.

Add New button

Click Add New to add another Cisco Unified Communications Manager server.

Cisco Unified Communications Manager list

A list of Cisco Unified Communications Manager servers defined for this Emergency Responder group. Click a server link or the Edit icon to view and modify the Emergency Responder configuration for the server. Click the Delete icon to delete the server.

Click Number of Users associated link to find the list of remote users associated with the Cisco Unified Communications Manager Server node.

Switch Host Name/IP Address

The IP address or DNS name of the switch.

For more information on standardized valid IPv4 or IPv6 address formats, see the following:

• https://docs.oracle.com/javame/config/cdc/ref-impl/pbp1.1.2/jsr217/java/net/Inet4Address.html

• https://docs.oracle.com/javame/config/cdc/ref-impl/pbp1.1.2/jsr217/java/net/Inet6Address.html

Description

Description of this switch.

Enable CAM-based Phone Tracking

Check this check box if there might be phones attached to this switch that do not use the Cisco Discovery Protocol (CDP) to announce themselves to the network. For non-CDP phones, Emergency Responder must use the Content Addressable Memory (CAM) information about the switch to identify phones.

Use port description as port location

Check this check box if you want to display the switch port description that is configured on the switch in the Location Field.

Use SNMPv3 for Discovery

Select this check box if the switch has SNMPv3 enabled and Emergency Responder should discover it using SNMPv3.

Insert button

Check Insert to add the switch to the list of switches.

When you click Insert, Emergency Responder asks if you want to run the switch port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to add the switch to the configuration without running the process right away.

Update button

Click Update when viewing an existing switch to save changes that you make to the switch.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

LAN Switch list

A list of the switches you have already defined. Click the IP address/DNS name of the switch or click the Edit icon to view and modify settings for the switch. Click the Delete icon to delete the switch.

Add LAN Switch button

Click Add LAN Switch to add another switch.

Export

Click the Export link to export the switch definitions to another file. See Export LAN Switch for more information.

Import

Click the Import link to import a list of switches into the Emergency Responder configuration. This list might be exported from your network management software. See Import LAN Switch for more information.

Switch Port Search Parameters

Find ports where

Enter search criteria to select the ports that you want to view or configure.

To view all ports, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only calls that match every criteria be selected (an AND search); select Any to indicate that calls that match any search criteria be selected (an OR search). From the pull-down menu, select the field that you want to search on (ERL Name, Phone MAC Address, and so on), select the search relationship (contains, starts with, and so on), enter the search string, and select how many results on page are displayed.

• To search on a combination of fields, click the Plus icon (+) to add more search parameters. Click the Minus icon (–) to remove search parameters.)

• Click Find when you have entered all the search parameters.

If you are configuring ports, generate a list of ports using the Find button.

The list of switch ports that match your search criteria, one line per port.

To assign ERLs to selected ports, check the check box to the left of the switch details, enter the ERL name in the text box, or click Search ERL to find and select the ERL, then click Assign ERL.

To view and update the phone location for a port, click the View link in the port's Location column.

To change the fields shown in the list and to change their order, click Edit View. This action opens a separate Edit View page:

• To add a field, select it in the Available Fields list and click > (right arrow).

• To remove a field, select it in the Selected Fields list and click < (left arrow).

Click Apply to save your changes on the Edit Table View page. Click Close to close the window.

Emergency Responder displays a maximum number of 1,000 switch port records at a time. If the search results in more than 1,000 switch ports, an error message to refine the search is displayed.

If many ports match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number on the Page field and press Enter to move to that page.

Export

Click Export to export the ERL to switch port configuration to another file. See Export Switch Ports for more information.

Import

Click Import to import a set of ERL-to-port mappings into the Emergency Responder configuration. See Import Switch Ports for more information.

Status

Access Point Search Parameters

Find

Enter search criteria to select the Access Points that you want to view or configure.

To view all Access Points, click Find without entering any criteria.

To narrow your search:

• From the first Find drop-down list, choose one of the following criteria:

  • Access Point Name

  • Bssid

  • ERL Name

• From the second where drop-down list, choose one of the following criteria:

  • contains

  • is not Empty

  • starts with

  • Ends with

  • is Empty

  • is Exactly

• Enter the required search string in next empty field.

• From the and show items per page drop-down list, choose the appropriate number of results to be displayed on the page.

• Click Find when you have entered all the search parameters.

Access Points

The list of Access Points that match your search criteria, one line per Access Point.

To assign ERLs to selected Access Point, check the check box to the left of the access details, enter the ERL name in the text box, or click Search ERL to find and select the ERL, then click Assign ERL.

To view the phones associated to that Access Point, click the View Phones link in the Access Point's View Phones column. The phone details include Phone, MAC Address, IP Address, Extension, and Phone Type. For more information, see Access Point Phones.

Emergency Responder displays a maximum number of 1,000 Access Point records at a time. If the search results in more than 1,000 access points, an error message to refine the search is displayed.

If a large number of points match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number on the Page field and press Enter to move to that page.

Export

Click Export to export the ERL to Access Point configuration to another file. For more information, see Access Point Phones.

Find IP Subnets where...

To list specific IP subnets, select the search criteria and click Find. To list all IP subnets, click Find without entering any criteria.

IP Subnets list

Displays results of the IP subnet search. For IP subnet found, the system displays the Subnet ID, Subnet Mask, ERL Name, and Location.

Click on one of the preceding records or click the Edit icon to modify that IP subnet. The Configure IP Subnets page appears. Change the Location field or the ERL Name field.

Click Update to save your changes to the IP Subnet.

Click the View Phones icon in any record to view all of the IP subnet phones. The IP Subnet Phones page displays a list of the discovered phones in the IP subnet. See IP Subnet Phones.

Click the Delete icon to remove an IP subnet. When you click Delete, Cisco Emergency Responder asks if you want to run the switch port and phone update process right away. Click OK to run the process immediately or click Cancel to delete the IP subnet without running the process immediately.

Cancel Changes button

Click Cancel Changes to cancel any changes made on the Configure IP Subnets page.

Export

Click Export to create a file containing the IP subnets configuration information. The Export IP Subnet page appears. See Export IP Subnets for more information.

Import

Click Import to import IP subnet configuration information from a file. The Import IP Subnet page appears. See Import IP Subnets for more information.

Find IP Subnets where...

To list specific IP subnets, select the search criteria and click Find.To list all IP subnets, click Find without entering any criteria.

Add New IPv4 Subnet or Add New IPv6 Subnet

IP Subnets list

Displays results of the IPv4 and IPv6 Subnets search. For the IPv4 and IPv6 Subnets found, the system displays the Subnet ID, Subnet Mask (IPv4)/Prefix Length (IPv6), ERL Name, and Location.

Click on one of the preceding records or click the Edit icon to modify that IPv4 or IPv6 subnet. The Configure IPv4 Subnet or Configure IPv6 Subnet page appears. Change the Location field or the ERL Name field.

Click Update to save your changes to the IPv4 or IPv6 subnet.

Click the View Phones icon in any record to view all of the IP subnet phones. The IP Subnet Phones page displays a list of the discovered phones in the IP subnet. See Configure IPv4 Subnet or Configure IPv6 Subnet (Applicable from Release 15SU1 Onwards).

Click the Delete icon to remove an IPv4 or IPv6 subnet. When you click Delete, Cisco Emergency Responder asks if you want to run the switch port, and the phone updates the process right away. Click OK to run the process immediately or click Cancel to delete the IPv4 or IPv6 subnet without running the process immediately.

Cancel Changes button

Click Cancel Changes to cancel any changes made on the Configure IPv4 Subnet or Configure IPv6 Subnet page.

Add New IP Subnet (IPv4)

Click Add New IP Subnet to configure new IPv4 subnets. The Configure IPv4 Subnet page appears. See Configure IPv4 Subnet for more information.

Add New IP Subnet (IPv6)

Click Add New IP Subnet to configure new IPv6 subnets. The Configure IPv6 Subnet page appears. See Configure IPv6 Subnet (Applicable from Release 15SU1 Onwards) for more information.

Export

Click Export to create a file containing the IP subnets configuration information. The Export IP Subnet page appears. See Export IP Subnets for more information.

Import

Click Import to import IP subnet configuration information from a file. The Import IP Subnet page appears. See Import IP Subnets for more information.

Find IP Subnets where...

To list specific IP subnets, select the search criteria and click Find. To list all IP subnets, click Find without entering any criteria.

IP Subnets list

Displays results of the IP subnet search. For IP subnet found, the system displays the Subnet ID, Subnet Mask, ERL Name, and Location.

Click on one of the preceding records or click the Edit icon to modify that IP subnet. The Configure IP Subnets page appears. Change the Location field or the ERL Name field.

Click Update to save your changes to the IP Subnet.

Click the View Phones icon in any record to view all of the IP subnet phones. The IP Subnet Phones page displays a list of the discovered phones in the IP subnet. See IP Subnet Phones.

Click the Delete icon to remove an IP subnet. When you click Delete, Cisco Emergency Responder asks if you want to run the switch port and phone update process right away. Click OK to run the process immediately or click Cancel to delete the IP subnet without running the process immediately.

Cancel Changes button

Click Cancel Changes to cancel any changes made on the Configure IP Subnets page.

Export

Click Export to create a file containing the IP subnets configuration information. The Export IP Subnet page appears. See Export IP Subnets for more information.

Import

Click Import to import IP subnet configuration information from a file. The Import IP Subnet page appears. See Import IP Subnets for more information.

Find phones where...

Enter search criteria to select the unlocated phones you want to find.

To find all unlocated phones, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only phones that match every criteria be selected (an AND search); select Any to indicate that phones that match any search criteria be selected (an OR search). From the pull-down menu, select the field you want to search on (Phone Extension, Phone MAC Address, and so on), select the search relationship (is Exactly, Starts with, and so on), and enter the search string.
• To search on a combination of fields, click the Plus icon (+) to add additional search parameters. (Click the Minus icon to (–) remove search parameters.)
• Click Find when you have entered all of the search parameters.

Assign ERL

To assign the ERL, select the phones by checking the check box next to the phones, click Search ERL to find and select the ERL, and click Assign ERL.

Unassign ERL

To unassign a ERL, select the phones and click on Unassign ERL button.

List of unlocated phones

A list of the phones Emergency Responder could not assign to a specific ERL. The following information is displayed:

• Emergency Responder Group
• Phone IPv4 Address
• Phone IPv6 Address
• Phone Mac Address
• Phone Extension
• Assigned ERL
• Effective ERL
• ERL Rule

If the phone has moved to a switch served by a different Emergency Responder group, the Emergency Responder group name is shown for the phone in the list.

Find manual phones where Line Number...

Enter search criteria to select the manually configured phones that you want to find.

To find all manually configured phones, click Find without entering any criteria.

To narrow your search, use the pull-down menu to select the search condition (contains, Starts with, and so on) and enter the line number in the text box. You can also select how many results are displayed per page from the pull-down menu. When you have specified your search criteria, click Find.

Manually Configured Phones list

Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IPv4 Address, IPv6 Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Manual Phone page appears. You can change the MAC Address, IPv4 Address, IPv6 Address, Phone Type, Version, Location, and ERL Name.

Click Update to save your changes.

Add new Manual Phone

Click Add new Manual Phone to add a manually configured phone. The Add New Manual Phone page appears. See Add New Manual Phone for more information.

Export

To export Manually Configured Phone information to a file, click Export on the Find and List Manually Configured Phones page. See Export Manual Phones for more information.

Import

To import Manually Configured Phone information to a file, click Import on the Find and List Manually Configured Phones page. See Import Manual Phones for more information.

Find Synthetic phones where MAC Address

Enter search criteria to select the synthetic phones you want to find.

To find all synthetic phones, click Find without entering any criteria.

To narrow your search, use the pull-down menu to select the search condition (contains, Starts with, and so on) and enter the MAC address in the text box. You can also select how many results per page are displayed from the pull-down menu. When you have specified your search criteria, click Find.

Synthetic Phones list

Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IP Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Synthetic Phone page appears. You can change the MAC Address, IP Address, Phone Type, Version, Location, and ERL Name.

Click Update to save your changes.

Add new Synthetic Phone

Click Add new Synthetic Phone to add a synthetic phone. The Add New Synthetic Phone page appears. See Add New Synthetic Phone for more information.

Find User where User Name

Enter search criteria to select the users that you want to find.

To find all users, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only users that match the selected criteria be displayed (an AND search).
• Select Any to indicate that users that match any search criteria be selected (an OR search).
• From the pull down menu, select the field that you want to search, select its corresponding relationship and select how many results per page are displayed. The search fields and the corresponding relationships are:

  • Authentication Mode—Both, Remote or Local

  • User Name— Ends with, Starts with, contains or Exactly.

  • Unified CM Cluster—Ends with, Starts with, contains or Exactly.

• To search on a combination of fields, click the Plus icon (+) to add additional search parameters. (Click the Minus icon (-) to remove search parameters.)
• Click Find when you have entered all of the search parameters.

Users list

This section of the page displays the search results. If there are no usernames are displayed after completion of the search, then no users have been configured yet.

Username

Displays the users name based on the selection criteria.

Authentication Mode

Displays the authentication mode of the user. The authentication mode can be either Remote or Local.

Unified CM Cluster

This value is displayed only when the user is authenticated remotely, with the Unified CM server.

Edit icon

Click the user name or the Edit icon to display the Modify User page, which allows you to change the user authentication mode, password and Unified CM cluster. The Modify User page also displays which groups and roles have been assigned to the user.

Delete icon

Click the Delete icon to delete the user from the system.

Add New User button

Click the Add New User button to open the Add User page. See Table 1 for a description of the Add User page.

Delete Users button

Click the Delete Users button to delete users in bulk. Select multiple users, both remote and local, by checking the check box and then clicking the Delete Users button.

Change to Remote Users button

Click the Change to Remote Users button to change local users to remotely authenticated users in bulk.

Change to IdP Users button

Click the Change to IdP Users button to change local or remote users to IdP users, whose password is maintained in IdP.