Managing Faults and Logs

System Event Logs

Viewing System Event Logs

Procedure

Step 1

From the Navigation Pane, click System > Logs.

Step 2

Select the System Event Logs tab.

Step 3

You can filter the event logs based on the following options:

  • From and to dates

  • Based on severity: OK, Warning, and Critical

  • Search keyword using the search field

You can view the following log properties:

Name

Description
ID column

Displays the unique identifier for each log entry.
Severity column

Indicates the level of importance or impact of the log entry. This can be one of the following:

  • OK—Indicates that the log entry represents a normal or successful operation.

  • Critical—Indicates a severe issue that requires immediate attention.

  • Warning—Indicates a potential issue that should be monitored.

Date column

Shows the date and time when the log entry was recorded.
Description column

Provides a brief summary or details about the log entry.
Status toggle button

Switches the status of the l1og entry between Resolved and Unresolved.

Each row has its own toggle button to update the status of that specific log entry.
Export icon

Exports the log entry for the corresponding row. Click the icon to download the log entry as a file for further analysis or archival purposes.

Exporting Event Logs

Procedure

Step 1

From the Navigation Pane, click System > Logs.

Step 2

Select the System Event Logs tab.

Step 3

You can export all the entries, a single entry or a specific number of selected entries.

  1. To export all log entries, click Export all.

    Depending on your browser settings, you may be prompted to open or save the log file.

  2. To export a single entry, click the export icon for the corresponding row to download the log entry as a file.

    Depending on your browser settings, you may be prompted to open or save the log file.

  3. To export a specific number of entries, check the check box corresponding to the log rows you want to export.

    When you check the check box, a new header row with additional options appears at the top of the table. Click Export. Depending on your browser settings, you may be prompted to open or save the log file.

Deleting System Event Logs

Procedure

Step 1

From the Navigation Pane, click System > Logs.

Step 2

Select the System Event Logs tab.

Step 3

To delete all log entries, click Delete all.

Note

 

It is possible to delete all entries at once, but deleting individual entries or specific selected entries is not supported.

Step 4

In the Delete Log dialog box, click Delete to confirm.

POST Logs

Viewing POST Code Logs

Procedure

Step 1

From the Navigation Pane, click System > Logs.

Step 2

Select the POST Logs tab.

Step 3

You can filter the logs based on the following options:

  • From and to dates

  • Search keyword using the search field

Step 4

You can view the following log properties:

Name

Description
Created column

Displays the date and time when the POST code log was generated.
Time stamp offset column

Indicates the time offset from the system start when the POST code was logged.
Boot count column

Shows the number of times the system has booted up.
POST code column

Displays the Power-On Self-Test (POST) code.

Exporting POST Code Logs

Procedure

Step 1

From the Navigation Pane, click System > Logs.

Step 2

Select the POST Logs tab.

Step 3

To export all log entries, click Export all.

Depending on your browser settings, you may be prompted to open or save the log file.

Technical Support Logs

Exporting Technical Support Logs

Procedure

Step 1

From the Navigation Pane, click Administration > Utilities.

Step 2

Under Export Technical Support Logs, click Export Logs.

Legacy mode configuration dialog box is displayed.

Step 3

In the Legacy mode configuration dialog box, update the following:

Name

Description
External Server URI field

Enter the URI of the external server to export logs. Use one of the following formats:

  • IP Address in IPv4 or IPv6 format

  • Fully Qualified Domain Name (FQDN)
Path to Image field

Enter the path to store the logs on the external server. Use alphanumeric characters and these special characters:

  • / (backward slash)

  • \ (forward slash)

  • _ (underscore)

  • - (hyphen)

  • . (dot)

This field accepts up to 256 characters.
Mount Type radio buttons

Select a protocol to transfer logs to the external server. Choose one of these options:

  • TFTP—Trivial File Transfer Protocol

  • SFTP—Secure File Transfer Protocol

  • FTP—File Transfer Protocol

  • SCP—Secure Copy Protocol

  • HTTP—Hypertext Transfer Protocol

Step 4

Click Save.

Downloading Technical Support Logs

Procedure

Step 1

From the Navigation Pane, click Administration > Utilities.

Step 2

Under Export Technical Support Logs, click Download Logs.

If a log file does not exist, you may see the following message:

The Collected tech support log file is not present, do you want to initiate a new collection of logs ?

Click Confirm to continue.