Placing and Receiving Calls—Systems That Use an IP Phone for Call Control

Revised: April 2013, OL-28618-01

This chapter describes the tasks you perform to place calls if your system uses a Cisco Unified IP Phone for call control and contains the following sections:

For systems that use a Cisco TelePresence Touch 12 for call control, see Chapter3, “Placing and Receiving Calls—Systems that Use a Touch 12 Device for Call Control”

Using Self View Before Starting a Meeting

The Self View feature allows you to view how you will be seen by others in a Cisco TelePresence meeting before the meeting begins. By touching the Self View softkey on your CTS Cisco Unified IP phone while the CTS is idle (not in a call), you can see a mirror image of yourself and your room for a specified amount of time (5 to 180 seconds), as configured in the Maximum Self View Time (in seconds) field in the Product Specific Configuration Layout fields in the Cisco Unified CM Administration interface.

Using the Self View Softkey

  • CTS main display lights turn on (or remain on) when accessing Self View. When you exit Self View, the lights exhibit the same behavior as if a call has just ended. When answering an incoming call while still in Self View mode, the lights remain on throughout the call.
  • Dismissing a call while in Self View mode does not disrupt the Self View video. The active presentation stops the incoming call ring if the “Voicemail” has been setup in Cisco Unified CM. Call dismissal returns you to the Self View Control screen.
  • Answering a call while in Self View mode smoothly transitions to the incoming video. If there is an active presentation, options on the phone will allow you to share (or not share) the presentation as the new call begins.

Figure 2-1 shows the Self View softkey among other softkey options.

Figure 2-1 Self View Softkey

 

 

Touching the Self View softkey takes you to the Self View Control screen. Any active presentation is visible during self view (as PiP or on the LCD) and is also present when exiting self view.

Figure 2-2 shows the Self View Control screen for the CTS 500, CTS 1000, CTS 1100, and CTS 3000 and CTS 3200 Series, which are single-camera systems.

Figure 2-2 Self View Camera Control

 

 

Figure 2-3 shows the Self View Control screen for the CTS 1300, which has three cameras. You can choose how your meeting room looks from the left, center, or right camera by touching the camera icons on the screen.

Tip Simultaneous self view display is visible only if the loopback request is from the center camera. If you select the left or right camera view, the self-view presentation is not visible.

Figure 2-3 Self View Camera Control

 

Initiating a Call

There are several ways to place a Cisco TelePresence call from the CTS phone:

Placing a Call Using the New Call and Dial Softkeys

To dial a new call:

Step 1 Touch the New Call softkey or use the dial keypad to start a new call. The New Call screen is displayed as shown in Figure 2-4.

Step 2 Enter a dialstring. Dialstring input can be up to 32 digits; this is the maximum length dialstring that the phone user interface will accept.

Tip Touch the << softkey to backspace over any digits you entered.

Step 3 Touch the Dial softkey to dial the phone number. The phone number being dialed is displayed while the call is being connected.

Step 4 Touch the End Call softkey to end the Cisco TelePresence call.

 

Figure 2-4 Dialing a New Call

 

Favorites: Speed Dialing

Access the speed dial feature by touching the Favorites softkey or by touching the Favorites icon from the CTS phone Idle screen to dial from a directory of preset phone numbers. The Favorites Screen allows you to fast-dial Cisco TelePresence System (CTS) endpoints that have been registered as a Favorite by the system administrator in Cisco Unified Communications Manager (Cisco Unified CM).

Tip To set up Favorites on your phone, see Chapter6, “Tips for Troubleshooting Your Cisco TelePresence Meeting”.

To initiate a meeting from Favorites:

Step 1 Touch the Favorites softkey or touch the Favorites icon from the CTS phone Idle screen, as shown in Figure 2-5.

Step 2 Use the Up and Down arrow keys on the phone to scroll through the directory until the Cisco TelePresence room or person you wish to call is highlighted.

Step 3 Touch the Dial softkey.

 

Figure 2-5 Favorites: Speed Dialing

 

Using the Directory

Placing a Call Using the Directory

Tip For information about configuring Corporate and Personal Directories (Directory) from Cisco Unified Communications Manager, contact your Cisco Administrator. See also Configuring Favorites and the Directory.

To initiate a meeting by placing a call using the Directory:

Step 1 Touch the Directory softkey or touch the Directory icon from the Idle screen to display a searchable directory of all available CTS phone numbers.

Step 2 Use the Up and Down arrow keys on the phone to scroll through the directory until the endpoint or person you wish to dial is highlighted, as shown in Figure 2-6.

    • Each screen displays 31 phone numbers.
    • To see the next set of phone numbers, touch the Next softkey.

Step 3 After you highlight the desired number, touch the Dial softkey to initiate the call.

 

Figure 2-6 Directory Button

 

Figure 2-7 Directory List

 

Using the Directory Search Feature

To search for a particular telephone number from the displayed Directory list:

Step 1 Touch Search from the Directory screen. The system displays Name and Number fields.

Step 2 Use the telephone keypad to type in letters or numbers. For example, when you press the number “4,” the letters associated with the number 4 on the phone keypad are displayed, as shown in Figure 2-8.

Step 3 Touch the number key until the character you want is highlighted.

Step 4 Pause to select that character.

Tip If you need to erase a character you have selected, use the << softkey. Use the Up and Down keys to move between Name and Number fields.

You can also search on the first letters of the first name, last name, or directory name.

Step 5 Touch the Submit softkey to run a search using the information you have entered.

Figure 2-8 Directory Search Feature

 

 

 

Placing a Call Using the Meetings Button or Softkey

If Cisco TelePresence Manager is installed on your corporate network, you can schedule meetings using Microsoft Outlook or Lotus Notes. You can then start scheduled meetings using Cisco’s One-Button-to-Push technology. Cisco TelePresence Manager launches the meeting components and determines the best settings for the call.

To place a call:

Step 1 Touch the Meetings button to go to a list of scheduled meetings, as shown in Figure 2-9.

Or

Step 2 Touch more to navigate to the Meetings softkey and touch to open the list of meetings.

Step 3 When you have located your meeting from the meetings list, touch the entry to initiate the meeting, as shown in Figure 2-10.

Tip You can also touch the StartMtg softkey to initiate your meeting.

 

Figure 2-9 Navigate to the Meetings List

 

Figure 2-10 Using One-Button-to-Push

 

 

The Cisco TelePresence Manager Administrator sets the number of days that meetings are stored and displayed on the phone. The phone is refreshed with new meetings at the following times:

  • Each time the Cisco TelePresence System receives a meeting notice from Cisco TelePresence Manager.
  • At the end of the each meeting.
  • Each night at midnight.

To prevent interruption, Cisco TelePresence Manager waits until there are no active calls or meetings before updating the schedule.

Last Number Redial

Redial the last number called by touching the Redial softkey, as shown in Figure 2-11.

Figure 2-11 Redialing the Last Number Called

 

Answering a Call

Tip Your Cisco TelePresence endpoint may be configured to auto-answer the call. The auto-answer feature is configured by your Cisco TelePresence System Administrator.

If auto-answer has not been set, the Cisco TelePresence phone on the receiving end displays the phone number of the incoming call, as shown in Figure 2-12.

To answer a call:

Step 1 Touch the highlighted meeting or touch the Answer softkey.

Tip Remember that all Cisco TelePresence calls are placed and answered with the handset on-hook. Meeting audio is heard through the CTS speakers, not through the phone.

Step 2 To decline the call and send it to voice mail, touch the iDivert softkey. If iDivert has been configured by your Cisco TelePresence System Administrator the call will be diverted to a second phone number.

Figure 2-12 Answering a Call

 

Joining Calls Together

The Join softkey allows you to joins specified calls (11607 and 11597 in Figure 2-13, for example).

Figure 2-13 Joining Cisco TelePresence Calls

 

Table 2-1 Joining a Call Softkeys
Navigation Type
Description

Button

Touch a meeting participant row to select the corresponding call.

Softkey

Resume

Resumes the active call. The phone screen returns to the meeting view.

New Call

Opens the New Call screen to dial a new number to add to the active call.

Join

Joins specified calls.

Conferencing in an Audio Call

During a meeting, you can add (conference in) one audio-only call. Each Cisco TelePresence endpoint taking part in a meeting may conference in one audio-only call.

Tip Adding (conferencing in) an audio-only phone number is different than placing an audio-only call. When you conference in an audio phone number to an ongoing Cisco TelePresence meeting, the security level of the Cisco TelePresence meeting will change to match the highest security level available for the audio phone number being added. The maximum security setting available for a conferenced audio call is “authentication.” If your Cisco TelePresence meeting was configured for full encryption, the security level for the meeting changes to authentication level. See “Viewing Security Settings” section for more information.

Adding an Audio-Only Call

To add an audio-only call:

Step 1 Touch the Confrn softkey to add an audio phone number to your Cisco TelePresence meeting as shown in Figure 2-14.

Step 2 Using the phone keypad, enter the phone number in the field provided, then touch the Dial softkey to dial the phone number.

Tip Your existing Cisco TelePresence call is placed on hold.

Step 3 Touch the Confrn softkey to add the audio call to your conference.

 

Figure 2-14 Conferencing an Audio Call

 

Conference Call Member List

To display and manage individual phone numbers that have been added to the conference:

Step 1 Touch the ConfList softkey to display the individual phone numbers added to the conference. See Figure 2-15.

Step 2 If desired, highlight a phone number and touch the Remove softkey to end the call to that phone number.

Step 3 Touch the Exit softkey to exit the conference list screen.

 

Figure 2-15 Conference Call Member List

 

Checking Call Status

Check on call status during an active call by touching the more softkey to navigate to the Info softkey (Figure 2-16).

Figure 2-16 Calls Status Screen

 

Placing a Call on Hold

You can place any of the following types of calls on hold:

  • Cisco TelePresence call
  • An audio call
  • A conference call

Step 1 Highlight the call and touch the Hold softkey as shown in Figure 2-17.

    • If the call is a Cisco TelePresence conference call, this action suspends operation of the phone, cameras, and microphones on your end of the connection. Icons on the room’s main display screen remind you that the call is active but on hold.
    • If the call is an audio-only call, the Cisco TelePresence room microphones are muted.

Step 2 Touch the Resume softkey to resume the call. If more than one call is on hold, use the Up and Down arrow keys on the phone to select which call to resume.

Step 3 Touch the Status softkey to display network information about the call as shown in Figure 2-16.

See Chapter 4, “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages” for information about hold function display screen icons.

Figure 2-17 Placing a Cisco TelePresence Call on Hold

 

 

 

When a call is on hold, the following icon is displayed on the main display screen:

Figure 2-18 Call on Hold Main Display Icon

 

For more on-screen icons, see Chapter4, “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages”

Muting a Call

Muting the Entire Cisco TelePresence Room

To mute the microphones during a conference call:

Step 1 Press the Mute button on the table microphone nearest to you.

Step 2 Press the Mute button again to restore audio input.

See Screen On-Screen Icons and Animations for information about mute function display screen icons.

 

Muting Individual Microphones

If your room is configured for single microphone muting:

Step 1 Press and hold the Mute button any table microphone for three seconds until the green LED light turns off. That microphone is now muted, but no muted Microphone icon displays on the main screen.

Step 2 To unmute the locally muted microphone, press the Mute button once. The green LED light turns on and the microphone is active again (or muted if the room is already muted).

Tip Global room muting is still available by pressing the Mute button on any table microphone once without holding. See Muting the Entire Cisco TelePresence Room.

 

Muting a Call From the Phone on the CTS 500 Only

The CTS 500 does not have a standard table microphone. To mute a call on a CTS 500 system:

Step 1 Touch the Mute softkey on the phone, as shown in Figure 2-19.

Step 2 Touch the Unmute softkey on the phone to restore audio input.

Figure 2-19 Muting Calls on the CTS 500

 

When a call is muted, the following icon is displayed on the main display screen:

Figure 2-20 Muted Call Main Display Icon

 

For more on-screen icons, see Chapter4, “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages”

 

Using the Headset

The Headset Control screen allows you to switch between a headset device and the integrated Cisco TelePresence System (CTS) Cisco Unified IP Phone speaker. Touch the more softkey to navigate to the Headset softkey to access the Headset Control screen, as shown in Figure 2-21 and Figure 2-22.

Figure 2-21 Headset Softkey

 

Figure 2-22 Headset Control Screen

 

When the headset is in use, the following icon is displayed on the main display screen:

Figure 2-23 Headset in Use Main Display Icon

 

For more on-screen icons, see Chapter4, “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages”

Using the CTS 500-32 Headset

The CTS 500-32 supports any compatible third party headset. Touch the Headset softkey to begin. System speakers and the microphone are disabled while the headset is plugged in.

Extending Your Meeting

This feature provides an option to extend Cisco TelePresence meetings past their scheduled end time:

Meeting Extension Softkey Functions

Table 2-2 shows softkey functions on the CTS Cisco Unified IP phone.

 

Table 2-2 Meeting Extension Softkeys
Navigation
Type
Description

Extend

Request to extend a meeting on a best effort basis. See Figure 2-24 for navigation tips. See also Alternate Meeting Extension Tips.

Confirm

Touch to confirm that the system has extended your meeting as requested. When your meeting is extended, the word “Extended” appears on the meeting label for all CTS and the Extend softkey is removed from the menu choices. See Figure 2-25.

Cancel

Cancels the meeting extension request.

more

Displays the next set of softkeys.

Figure 2-24 Meeting Extension Softkey

 

 

 

Figure 2-25 Confirming Your Meeting Extension

 

 

 

When your meeting has been successfully extended, one of the following icons will appear on the main display screen:

Figure 2-26 Meeting Extended Main Display Icons

 

For more on-screen icons, see Chapter4, “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages”

Alternate Meeting Extension Tips

An alternate method you can use to extend your meeting from the phone is to touch more > MtgCtrl then scroll down to the Extend Meeting option and touch Select.

Call Security Overview

When a Cisco TelePresence call is in progress, the phone displays the phone number of the called endpoint, or the common phone number if it is a multi-room call. Each Cisco TelePresence endpoint is configured in Cisco Unified Communications Manager, including the maximum security level available for the room. The security level for a specific Cisco TelePresence call is determined by the least secure device joining the call. For example, audio-only calls added to a conference call only support authentication level security.

See “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages,” for information about main display screen icons that indicate the level of call security on your system.

System Information - Using the Info Softkey

When you touch the Info softkey while the phone is idle, you can see the highest level of security that is available for your Cisco TelePresence room in the Maximum Security Setting field, as shown in Figure 2-27.

Figure 2-27 System Information Screen

 

Unsecured Calls

The open lock, as shown in Figure 2-28, shows on the phone that the call is unsecured.

Figure 2-28 Unsecured Call

 

When a call is not secure, the following icon is displayed on the main display screen:

Figure 2-29 Open Lock Main Display Icon

 

For more on-screen icons, see Chapter4, “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages”

Viewing Security Settings

A closed lock, as shown in Figure 2-30, indicates that the call is authenticated and fully encrypted for the duration of the connection.

Figure 2-30 Secure Call

 

When a call is secure, the following icon is displayed on the main display screen:

Figure 2-31 Closed Lock Main Display Icon

 

For more on-screen icons, see Chapter4, “Cisco TelePresence System Phone Alerts and CTS Main Display Screen Messages”

Audio-Only Call Security

When an audio-only call is in progress, the phone displays the phone number of the called party. During Cisco TelePresence conference calls, audio-only calls are unsecured. The open lock, as shown in Figure 2-32, indicates that the audio call is not authenticated. See also Figure 2-31.

Figure 2-32 Unsecured Audio Call

 

 

Summary of Cisco TelePresence System Phone Softkeys

Revised: April 2013, OL-28618-01

Table 2-3 contains a summary of Cisco Unified IP phone softkey functions that are used to manage Cisco TelePresence System calls and meetings.

 

Table 2-3 Cisco TelePresence Phone Softkeys

Softkey
Function

<<

Backspace to delete entered characters.

Answer

Manually answers an incoming phone call.

Tip Remember that all Cisco TelePresence calls are placed with the handset on-hook. Meeting audio is heard through the CTS speakers, not through the phone.

See Answering a Call.

Cancel

Cancels a requested action, usually returning you to the previous screen.

Confrn

Conferences in a secure audio call. See Adding an Audio-Only Call.

ConfList

Remove

Displays the list of phone numbers included in the conference call.

Remove—Removes the selected member of a conference call.

See Conference Call Member List.

Dial

Dials the phone number entered.

Directory

Search

Submit

Displays the complete list of phone numbers. This can be all the phone numbers, including Cisco TelePresence endpoints contained in your Active Directory. The list of Directory phone numbers is determined by your Cisco TelePresence System Administrator.

Search—Displays the input screen to search the Directory.

Submit—Begins the search.

See Using the Directory.

Dismiss/Share

Hides or displays anything appearing on your data display prior to joining a Cisco TelePresence meeting.

See Using Presentation Privacy.

DocCam

Off/On

Auto-Focus

Light Switch

Zoom In

Zoom Out

Displays the document camera controls:

Off/On—Turns the document camera on and off.

Auto-Focus—Activates one-push auto-focus.

Light Switch—Turns the document camera light on or off.

Zoom In—Zooms in until you release your finger or until maximum zoom level is reached.

Zoom Out—Zooms in until you release your finger or until minimum zoom level is reached.

See Controlling the Document Camera.

EndCall

Ends the highlighted call.

Exit

Exits the current selection. Usually takes you to the previous screen.

Extend

Request to extend a Cisco TelePresence meeting past the scheduled end time.

See Extending Your Meeting.

Favorites

Displays a list of speed dial numbers. This list is configurable for each endpoint and is created by your Cisco TelePresence System Administrator.

See Favorites: Speed Dialing.

Headset

CTS 500 or CTS 1000 only. Sends a call’s audio to your headset, rather than to the speakers.

See Using the Headset.

Hold

Resume

Hold—Places a call on hold. The Cisco TelePresence screen goes dark and the Hold icon appears. Cisco Hold music plays.

Resume—Takes a call off hold. The Cisco TelePresence screen returns to the meeting view.

See Placing a Call on Hold.

iDivert

Sends an incoming call to voice mail.

See Answering a Call.

Info

Displays system-related information.

See Checking Call Status.

Join

Joins specified calls.

See Joining Calls Together.

Live Desk

Dials the Live Desk phone number.

See Contacting the Live Desk.

Manual

Manually dials a phone number.

Media Ctrl

Displays the audio and video on/off controls. This softkey appears only if you have a Cisco Digital Media Player (DMP) installed.

See Using the Digital Media Player.

Meeting Access

Allow

Block

Sets which rooms are allowed to join multipoint meetings using the Cisco TelePresence Multipoint Switch (CTMS).

Allow—Green check-mark:

 

 

Block—Red X:

 

See Meeting Access - Mtng Ctrl Softkey.

Meetings

NextDay

PrevDay

StartMtg

Displays the meeting list if Cisco TelePresence Manager is installed.

NextDay/PrevDay—Scrolls through scheduled meetings.

StartMtg—Starts the meeting highlighted on the phone screen.

See Placing a Call Using the Meetings Button or Softkey.

more

Displays additional softkeys.

Mtng Ctrl

View Control

Participant List

Meeting Access

Displays a list of multipoint meeting options using the Cisco TelePresence Multipoint Switch.

View Control—Select the way you see speaking participants:

  • Speaker—When a participant is speaking, that participant is displayed. Only the screen on which that speaker is displayed changes.
  • Room—When a participant is speaking, all participants from the active speaker’s site is displayed.

Participant List—Read-only. Provides users with a list of participants in a meeting. For scheduled meetings, the list also includes invited but yet to attend participants.

Meeting Access—Choose to allow more rooms to join the meeting.

See Using Meeting Controls.

Mute/
Unmute

Mutes or restores user audio.

See Muting a Call.

New Call

Starts a new Cisco TelePresence call or meeting by dialing a phone number.

See Initiating a Call.

No One / Just Me / Everyone

Presentation privacy alert options during Video Input.

See Presentation Privacy Options and Video Input Options.

Periph

Update

Displays peripheral status information.

Update—Updates the peripheral status information.

PiP Ctrl / Swap

Sets the screen location of your Presentation-in-Picture (PiP) window.

Swap—Choose to display the Presentation-in-Picture (PiP) larger than the video image of meeting attendees and easily toggle back to a larger video image with a smaller presentation.

See Positioning Presentation-in-Picture.

Problem/
Report

Generates a problem report before, during, or at the end of the call.

See Reporting a Problem During a CTS Meeting.

Redial

Dials the number that was last dialed.

See Last Number Redial.

Record

Sign In

Settings

Select

Save

Share

Set Title

Stop

Sign Out

<<

Exit

Cancel

Share

Set Title

Save To

Review

Skip

Allows you to sign in on the Cisco TelePresence Recording Server (CTRS) to view, record, or delete videos.

Sign In—Enter your username and PIN number.

Settings—Takes you to the Recording Settings screen.

Select—Checks or un-checks the highlighted row of options.

Save—Saves the specified recording settings.

Share—Takes you to the Share Video screen.

Set Title—Sets the video title.

Stop—Stops the in-progress recording. Stops the video in progress.

Sign Out—Signs you out of the Recording Screen.

<<—Backspace command.

Exit—Exits the screen.

Cancel—Cancels the current sign-in request. Exits the Recording Settings Screen.

Share—Enter the e-mail address of a user with whom you want to share the recording that you just created.

Set Title—Enter a title for the recording that you just created.

Save To—Saves to the Show and Share feature.

Review—Play a recording immediately after you create it.

Skip—Skips to the next entry.

Buttons

Record Button—Touch to begin recording.

Review—Plays back the recently recorded video.

Delete—Deletes the recently recorded video.

Skip (Rewind)—Skips (rewinds) the video in progress.

Pause—Pauses the video in progress.

Stop—Stops the video in progress.

Skip (Fast Forward)—Skips (fast forwards) the video in progress.

Self View

Allows you to view how you will be seen by others in a Cisco TelePresence meeting before the meeting begins; a mirror image of you and the room that you are in.

See Using Self View Before Starting a Meeting.

Share

Unshare

Touch Share to resume sharing during an active call. The system automatically shares when the VGA cable is plugged in during an active call. Touch Unshare in the Video Input screen to stop sharing. See Controlling Presentations.

StartMtg

Start a scheduled meeting.

See Placing a Call Using the Meetings Button or Softkey.

Status

Problem

Displays the status of the meeting connection.

Problem—Generates a Status report.

See Reporting a Problem During a CTS Meeting.

Submit

Performs a search of the directory entries returning the possible matches.

See Using the Directory.

Videos

Select

Privacy

Play

Share

Cancel

Shares videos with specified individuals or groups.

Select—Selects your options.

Privacy—Select your privacy settings.

Play—Plays back a video on the CTS main display.

Share—Enter the e-mail address of a user with whom you want to share the recording that you just created.

Cancel—Cancels the current video.

Video Input

Selects presentation video source input options.

VGA—Last participant to plug in shares.

DVI—Plugs into desktop, PC, or laptop docking station.

HDMI—Document camera input.

See Video Input Options.

View / Hide / Edit

Hide—Hides your presentation. You are returned to the main idle screen.

Exit—Exits the Video Input screen without making any changes.

View—View your presentation locally.

See Video Input Options.

View Ctrl

Changes the conference view in a multipoint meeting from room to speaker.

See View Control.

Where to Go Next

For more information about using the Cisco Unified IP Phone, see the following documentation on Cisco.com: