Troubleshoot

Monitoring and Troubleshooting Service in Cisco ISE

The Monitoring and Troubleshooting (MnT) service is a comprehensive identity solution for all Cisco ISE run-time services. The Operations menu contains the following components, and can be viewed only from the primary Policy Administration Node (PAN). Note that the Operations menu does not appear in the primary Monitoring node.

  • Monitoring: Provides real-time presentation of meaningful data representing the state of access activities on a network. This insight allows you to easily interpret and monitor operational conditions.

  • Troubleshooting: Provides contextual guidance for resolving access issues on networks. You can then address user concerns and provide resolution in a timely manner.

  • Reporting: Provides a catalog of standard reports that you can use to analyze trends and monitor system performance and network activities. You can customize reports in various ways and save them for future use. You can search records using wild cards and multiple values in all the reports for the Identity, Endpoint ID, and ISE Node (except the Health Summary report) fields.

ISE Community Resource

For a complete list of troubleshooting TechNotes, see ISE Troubleshooting TechNotes.

Open TAC Support Cases in Cisco ISE

You can now open TAC support cases in Cisco ISE to request support for both deployment issues with Cisco ISE and issues with other Cisco products and services such as Webex, Software Licensing, and so on. Using the TAC Support Case feature in the Cisco ISE portal, you can easily raise a support case for specific nodes that you face issues with. Along with the information you provide through the form that is provided, information like the serial number of your node and the Cisco ISE version in use are also sent to Cisco TAC. When opening TAC cases for other Cisco products, you can choose relevant categories and provide additional information such as Sales Order, Serial Number, and Contract Number to enable quicker case resolution by Cisco TAC.

In the TAC Support Cases window, you can also add a case to your favorites by clicking the star in the Actions column. Your favorite cases are then listed in the Favourites tab. You can filter your cases by checking the respective check boxes for Open Cases, Draft Cases, Closed Cases, Created Cases, Updated Cases, and their time of creation. You can also filter your cases by Status and Severity in the Advanced Filters area.


Note

  • From Cisco ISE, Release 3.1, Patch 2, you can open TAC support cases in the Cisco ISE portal to request support for Cisco ISE and other Cisco products and services, Webex, and software licensing products.

  • To disable the creation of TAC support cases, choose Administration > System > Settings > Enable TAC Support Cases and uncheck the check box.

  • The Support Case Manager (SCM) feature does not function when Cisco ISE is deployed in an air-gapped environment. We therefore, recommend that you disable the SCM feature if you deploy Cisco ISE in this environment.

  • Procedures outlined here describe only some of the fields in the Cisco ISE GUI because whenever changes are made to the Support Case Manager (SCM) interface, the same changes will be reflected in the Cisco ISE GUI.

Procedure

Step 1

In the Cisco ISE portal home page, click the question mark icon at the top-right corner.

Step 2

In the Interactive Help menu that is displayed, from the Resources drop-down list, choose TAC Support Cases.

Note

 

Interactive Help can be disabled by a Cisco ISE admin. If disabled, TAC Support Cases can be found as the last option under the question mark icon at the top-right corner.

Step 3

In the SSO Authentication window, log in using your cisco.com credentials. If you see an error message indicating failure in accessing the feature, consult Cisco customer support to review the terms of your Cisco ISE contract. After you log in, the TAC Support Cases window is displayed. All the cases that are associated with your Cisco account are displayed in this window.

Step 4

Click Open A Case.

Step 5

The Open New Case dialog box is displayed. Click the Cisco ISE Case radio button to raise a case for your Cisco ISE deployment or click the Other Case radio button to open a TAC case for other Cisco products and services.

  • If you click the Cisco ISE Case radio button to open a TAC case for a Cisco ISE issue, perform these tasks:

  1. From the Nodes List drop-down, choose up to four nodes for which to open a case. The Primary PAN and MnT nodes are chosen by default.

  2. Click Next

  3. In the Check Entitlement window that is displayed, choose your request type by clicking the appropriate radio button:

    • Diagnose and Fix: Raise a case to diagnose and fix a problem in your Cisco ISE deployment.

    • RMA: Raise a case to initiate a Return Material Authorization (RMA) request.

    • Ask a Question: Raise a case to ask Cisco Technical Assistance Center (TAC) representatives questions about your Cisco ISE deployment.

  4. You can find the details of your product using the Serial Number of your Cisco ISE device or by choosing a Service Agreement.

  5. Click Next after finding your product details.

  6. Fill in the necessary details in the Problem Description window. Severity level 3 is assigned to the case by default.

  7. Fill in your contact information and preferred mode of communication. Review your case information and click Submit to submit your case.

  • If you click the Other Case radio button to open a TAC case for Cisco products (other than Cisco ISE) and services, perform these tasks:

Note

 

We recommend that you use the procedure of opening TAC support cases in Support Case Manager (SCM) to open cases for other Cisco products and services through Cisco ISE.

  1. Click the Other Case radio button to create a case for an issue that is not related to your Cisco ISE deployment. A dialog box is displayed that contains information of other Cisco Products and Services.

  2. Click the product or service that you want to raise a case for and select the category of your issue by clicking the corresponding options.

  3. Click Open Case. The Problem Description window of Support Case Manager (SCM) is displayed.

  4. Enter the details of your issue in the Title and Description fields.

  5. Fill in your contact information in the corresponding fields.

  6. Review your case information and click Submit to submit your case.

    Cisco TAC receives the details of your issue and contacts you to further investigate the problem and troubleshoot.

    Note

     

    We recommend that you contact Cisco TAC to open higher severity cases (1 and 2).

    You can update or modify your contact information after opening a case by clicking the Support Cases Preferences icon in the TAC Support Cases window, updating the required fields, and saving your contact preferences.

    You can also download your list of cases as a Microsoft Excel file by clicking the Export as Microsoft Excel option.

    Click the Ask the bot option next to a case to get assistance from the Cisco bot for a particular case. You can view the summary of a case by the clicking the summary link. The Summary tab in the Case Summary window that is displayed contains an overview of the case. Some fields can be edited to update information about the case. In the Notes tab, you can view a list of notes, including updates from TAC on this case.

    Click Add Notes to add a note of your own to the case, Add Files to upload files such as debug logs or support bundles to support your case. Use Save as PDF to download your case summary as a PDF file.

Health Check

Cisco ISE has an on-demand health check option to diagnose all the nodes in your Cisco ISE deployment. Running a health check on all the nodes before any operation helps to reduce the downtime and improve the overall functionality of Cisco ISE system by identifying critical issues, if any. Health Check provides the working status of a component and displays troubleshooting recommendations regarding issues, if any, in your deployment.

Table 1. Health Check Deployment

Deployment Type

Description

Platform Support Check

Checks the supported platforms in the deployment. A platform that does not meet the recommended requirement specification may cause performance issues.

Checks the 34xx and other unsupported platform details and checks if the system has a minimum of 12 core CPU, 300-GB hard disk, 16-GB memory.

Deployment Validation

Checks if the state-of-the-deployment node is in sync or in progres.

DNS Resolvability

Checks for the forward and reverse lookup of host name and IP address.

Both forward and reverse DNS resolutions are recommended for deployment Health Check to function properly.

Trust Store Certificate Validation

Checks if your Trust Store certificate is valid or has expired.

Delete or renew unused or expired certificates to ensure optimum Cisco ISE functionality.

System Certificate Validation

Checks the system certificate validation for each node.

Delete or renew unused or expired certificates to ensure optimum Cisco ISE functionality.

Disk Space Check

Checks the hard disk located in the Platform Support Check, and the free space available in the disk for further upgrade procedures.

We recommend that you run a Disk Space Check before you begin the upgrade operation to avoid performance issues.

NTP Reachability and Time Source Check

Checks the NTP configured in the system and whether the time source is the NTP server.

NTP synchronization is essential for Cisco ISE services such as AD operations, upgrade workflows, and so on.

Load Average Check

Checks system load at specified intervals. The valid interval configurations are 1, 5, and 15 minutes.

Load Average Check failures could lead to performance issues in Cisco ISE.

MDM Validation

Checks for connectivity between the configured MDM servers and Cisco ISE PSN servers.

To use the MDM-supported features in Cisco ISE, the MDM Validation Check must be successful.

License Validation

Checks if Smart Licensing is configured and valid. If your smart licences are not configured or are valid, a warning is displayed in the Cisco ISE GUI asking you to configure and validate your licenses.

Cisco ISE Release 3.0 and later releases support only Smart Licensing. Convert your traditional licenses to smart licenses before you upgrade to Cisco ISE Release 3.0 and later releases.

Services or Process Failures

Checks if the status of a service or application is in Running or Failed state.

I/O Bandwidth Performance Check

Checks for the disk read and write speeds to avoid any Cisco ISE performance issues.

Note

The numbers adjacent to the deployment indicates the number of nodes and their health check details. For example, if a deployment has 0/2, 0 indicates the number of nodes that are in Failed, In progress, and Completed and 2 indicates the number of nodes in the deployment. During the health check, if any node does not send back response for 15 minutes, health check for that specific node gets timed out.

Run Health Check

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Health Checks.

Step 2

Click Start health checks.

An information pop-up window displays the following message:

Health Checks triggered.

Step 3

Click Ok to view the status.

Step 4

In the Health Checks window, you will be able to view the health status of each component. The following colors indicate the health status of a corresponding Cisco ISE component:

Color

Health Status

Action

Red

Not Good

Click the drop-down option to view the troubleshooting recommendations.

We recommend that you resolve these issues because you cannot proceed with operations such as the Upgrade workflow until these issues are resolved.

Orange

Good

Click the drop-down option to view the troubleshooting recommendations that are available in the box.

When the health status of a component is good to perform an operation and you can proceed with the upgrade workflow, we recommend that you resolve the issues indicated in orange before you proceed because these issues too might impact Cisco ISE functionalities.

Green

Good

No action is required.

Blue

Good

Click the information icon to view the critical information about the functionality.

Step 5

Click Download report.

A HealthChecksReport.json file is saved on your local system with detailed health status information of your Cisco ISE deployment.

After the health check is triggered, the status is retained in the Health Check window for next three hours. You will not be able to run health check until the Health Checks window is refreshed or has expired.

Network Privilege Framework Event Flow Process

The Network Privilege Framework (NPF) authentication and authorization event flow uses the process described in the following table:

Process Stage

Description

1

Network Access Device (NAD) performs either a normal authorization or a flex authorization.

2

An unknown agentless identity is profiled with web authorization.

3

A RADIUS server authenticates and authorizes the identity.

4

Authorization is provisioned for the identity at the port.

5

Unauthorized endpoint traffic is dropped.

User Roles and Permissions for Monitoring and Troubleshooting Capabilities

Monitoring and troubleshooting capabilities are associated with default user roles. The tasks you are allowed to perform are directly related to your assigned user role.

See Cisco ISE Administrator Groups for information on the permissions and restrictions set for each user role.


Note

Accessing Cisco ISE using the root shell without Cisco TAC supervision is not supported, and Cisco is not responsible for any service disruption that might be caused as a result.

Data Stored in the Monitoring Database

The Cisco ISE monitoring service collects and stores data in a specialized monitoring database. The rate and amount of data utilized to monitor network functions may require a node dedicated solely to monitoring. If your Cisco ISE network collects logging data at a high rate from policy service nodes or network devices, we recommend a Cisco ISE node dedicated to monitoring.

To manage the information stored in the monitoring database, perform full and incremental backups of the database. This includes purging unwanted data and then restoring the database.

Cisco ISE Telemetry

Telemetry monitors your system and the devices in your network to provide feedback to Cisco on how you use the product. Cisco uses this information to improve the product.

Cisco ISE telemetry data communication occurs as HTTPS traffic through Port 443 with https://connectdna.cisco.com/.

Telemetry is enabled by default. To disable this feature:

  1. In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Settings > Network Success Diagnostics > Telemetry

  2. Uncheck the Enable Telemetry check box to disable telemetry.

  • Cisco Account: Enter your Cisco account credentials so that you can get emails from Telemetry. We may also use this ID to contact you if Telemetry finds any serious issues that may affect your Cisco ISE deployment..

  • Transport Gateway: You can use a proxy between your Cisco ISE and the Cisco external telemetry servers for extra security. To do this, check this check box and enter the FQDN of your proxy server. Telemetry does not require a proxy.

    Cisco provides software for Transport Gateway. You can download from cisco.com. This software runs on a Linux server. See the Smart Call Home Deployment Guide for information on how to deploy the Transport Gateway software on an RHEL server. If you are using this Cisco software, the URL value is <FQDN of proxyserver>/Transportgateway/services/DeviceRequestHandler.

    You can use this gateway to connect to the Smart Licensing server, too. From Version 3.5 of the Transport Gateway, you cannot change the port, but you can enter IP address instead of the FQDN.

Information that Telemetry Gathers

Telemetry sends the following information to Cisco.

Nodes:

For each Policy Administration Node (PAN)

  • Current number of postured endpoints

  • Current number of PxGrid clients

  • Current number of endpoints managed by MDM

  • Current number of Guest users

  • Start and end date of this telemetry record

  • FIPS status

For each Policy Service Node (PSN)

  • Number of profiler probes

  • Node service type

  • Passive ID used

For All nodes

  • Total and Active NADs

  • Number of CPU cores

  • VM available disk space

  • VM memory and CPU settings

  • System name

  • Serial number

  • VID and PID

  • Uptime

  • Last CLI login

MnT node count

pxGrid node count

Licenses

  • Have any licenses expired?

  • Number of Cisco ISE Essentials licenses available, maximum ever used

  • Number of Cisco ISE Advantage licenses available, maximum ever used

  • Number of Cisco ISE Premier licenses available, maximum ever used

  • Is an evaluation license in use?

  • Name of the smart account

  • Number of TACACS devices

  • Expiration date, remaining days, license term

  • Service types, primary and secondary UDI

Posture

  • Number of inactive policies

  • Last posture feed update

  • Number of active policies

  • Posture feed updates

Guest Users

  • Maximum number of authenticated guests for the day

  • Maximum number of active guests for the day

  • Maximum number of BYOD users for the day

  • External ID information for authenticated guests

Network Access Devices (NAD)

  • Authorization: Activated ACLs, VLANS, Policy size

  • NDG map and NAD hierarchy

  • Authentication:

    • Number of RADIUS, RSA ID, LDAP, ODBC, and Active Directory ID stores

    • Number of local (nonadmin) users

    • NDG map and NAD map

    • Number of policy lines

For authorizations, active VLANs, policy count, number of activated ACLs:

  • Status, VID, PT

  • Average load, memory usage

  • Number of PAP, MnT, pxGrid, and PIC nodes

  • Name, profile name, profile ID

NAD Profile

For each NAD profile:

  • Name and ID

  • Cisco device

  • TACACS support

  • RADIUS support

  • Trustsec support

  • Default profile

Profiler

  • Date of last feed update

  • Are automatic updates enabled?

  • Endpoints profiled, endpoint type, unknown endpoints, percentage unknown, and total endpoint count

  • Number of custom profiles

  • Serial number, scope, endpoint types, custom profiles

Mobile Device Management (MDM)

  • List of MDM nodes

  • For a date range, current MDM endpoint count, current guest user count, current postured users count

  • pxGrid client count

  • Node count

Patch and Hot Patch

  • Node FQDN

  • Cisco ISE version

  • Names and installation status of patches and hot patches

SNMP Traps to Monitor Cisco ISE

SNMP traps help you to monitor the status of Cisco ISE. If you want to monitor Cisco ISE without accessing the Cisco ISE server, you can configure a MIB browser as an SNMP host in Cisco ISE. You can then monitor the status of Cisco ISE from the MIB browser.

See the Cisco Identity Services Engine CLI Reference Guide for information on the snmp-server host and snmp-server trap commands.

Cisco ISE supports SNMPv1, SNMPv2c, and SNMPv3.

Cisco ISE sends the following generic system traps if you configure the SNMP host from the CLI:

  • Cold start: When the device reboots.

  • Linkup: When Ethernet interface is up.

  • Linkdown: When Ethernet interface is down.

  • Authentication failure: When the community strings do not match.

The following table lists the generic SNMP traps that are generated by default in Cisco ISE.

OID

Description

Trap Example

.1.3.6.1.4.1.8072.4.0.3 \n

NET-SNMP-AGENT-MIB::nsNotifyRestart

Indicates that the agent has been restarted.

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (478) 0:00:04.78       SNMPv2-MIB::snmpTrapOID.0 = OID: NET-SNMP-AGENT-MIB::nsNotifyRestart    SNMPv2-MIB::snmpTrapEnterprise.0 = OID: NET-SNMP-MIB::netSnmpNotificationPrefix

.1.3.6.1.4.1.8072.4.0.2 \n

NET-SNMP-AGENT-MIB::nsNotifyShutdown

Indicates that the agent is in the process of being shut down.

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (479) 0:00:04.79 SNMPv2-MIB::snmpTrapOID.0 = OID: NET-SNMP-AGENT-MIB::nsNotifyShutdown SNMPv2-MIB::snmpTrapEnterprise.0 = OID: NET-SNMP-MIB::netSnmpNotificationPrefix

.1.3.6.1.6.3.1.1.5.4 \n

IF-MIB::linkUp

Signifies that the SNMP entity, acting in an agent role, has detected that the ifOperStatus object for one of its communication links left the Down state and transitioned into some other state (but not into the notPresent state). This other state is indicated by the included value of ifOperStatus.

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (478) 0:00:04.78 SNMPv2-MIB::snmpTrapOID.0 = OID: IF-MIB::linkUp IF-MIB::ifIndex.12 = INTEGER: 12 IF-MIB::ifAdminStatus.12 = INTEGER: up(1) IF-MIB::ifOperStatus.12 = INTEGER: up(1) SNMPv2-MIB::snmpTrapEnterprise.0 = OID: NET-SNMP-MIB::netSnmpAgentOIDs.10

.1.3.6.1.6.3.1.1.5.3 \n

IF-MIB::linkDown

Signifies that the SNMP entity, acting in an agent role, has detected that the ifOperStatus object for one of its communication links is about to enter the Down state from some other state (but not from the notPresent state). This other state is indicated by the included value of ifOperStatus.

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (479) 0:00:04.79 SNMPv2-MIB::snmpTrapOID.0 = OID: IF-MIB::linkDown IF-MIB::ifIndex.5 = INTEGER: 5 IF-MIB::ifAdminStatus.5 = INTEGER: up(1) IF-MIB::ifOperStatus.5 = INTEGER: down(2) SNMPv2-MIB::snmpTrapEnterprise.0 = OID: NET-SNMP-MIB::netSnmpAgentOIDs.10

.1.3.6.1.6.3.1.1.5.1 \n

SNMPv2-MIB::coldStart

Signifies that the SNMP entity, supporting a notification originator application, is reinitializing itself and that its configuration may have been altered.

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (8) 0:00:00.08 SNMPv2-MIB::snmpTrapOID.0 = OID: SNMPv2-MIB::coldStart SNMPv2-MIB::snmpTrapEnterprise.0 = OID: NET-SNMP-MIB::netSnmpAgentOIDs.10

Process-Monitoring SNMP Traps in Cisco ISE

Cisco ISE allows you to send hrSWRunName traps for Cisco ISE process statuses to the SNMP manager if you configure an SNMP host from the Cisco ISE CLI. Cisco ISE uses a cron job to trigger these traps. The cron job retrieves the Cisco ISE process status from Monit. After you configure the SNMP-Server Host command from the CLI, a cron job runs every five minutes and monitors Cisco ISE.


Note

When an ISE process is manually stopped by an admin, Monit for the process also stops and no traps are sent to the SNMP manager. A process-stop SNMP trap is sent to the SNMP manager only when a process accidentally shuts down and is not automatically revived.

The following is a list of process-monitoring SNMP traps in Cisco ISE.

OID

Description

Trap Example

.1.3.6.1.2.1.25.4.2.1.2 \n

HOST-RESOURCES-MIB::hrSWRunName

A textual description of this running piece of software, including the manufacturer, revision, and the name by which it is commonly known. If this software was installed locally, this must be the same string as that used in the corresponding hrSWInstalledName. The services considered are app-server, rsyslog, redis-server, ad-connector, mnt-collector, mnt-processor, ca-server est-server, and elasticsearch.

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (63692139) 7 days, 8:55:21.39 SNMPv2-MIB::snmpTrapOID.0 = OID: HOSTRESOURCES- MIB::hrSWRunName HOSTRESOURCES- MIB::hrSWRunName = STRING: "redis-server:Running"

Cisco ISE sends traps for the following statuses to the configured SNMP server:

  • Process Start (monitored state)

  • Process Stop (not monitored state)

  • Execution Failed: When the process state changes from Monitored to Execution Failed, a trap is sent.

  • Does Not Exist: When the process state changes from Monitored to Does Not Exist, a trap is sent.

A unique object ID (OID) is generated for every object in the SNMP server and a value is assigned to the OID. You can find the object with its OID value in the SNMP server. The OID value for a running trap is running, and the OID value for the Not monitored, Does not exist, and Execution failed traps is stopped.

Cisco ISE sends traps using the OID of hrSWRunName that belongs to the HOST-RESOURCES MIB, and sets the OID value as < PROCESS NAME > - < PROCESS STATUS >, for example, runtime - running.

To stop Cisco ISE from sending SNMP traps to the SNMP server, remove the SNMP configuration from the Cisco ISE CLI. This operation stops sending SNMP traps and polling from the SNMP manager.

Disk Utilization SNMP Traps in Cisco ISE

When a Cisco ISE partition reaches its threshold disk utilization limit and the configured amount of free space is reached, the disk utilization trap is sent.

The following is a list of disk utilization SNMP traps that can be configured in Cisco ISE:

OID

Description

Trap Example

.1.3.6.1.4.1.2021.9.1.9 \n

UCD-SNMP-MIB::dskPercent

Percentage of space used in the disk.

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (118198297) 13 days, 16:19:42.97 SNMPv2-MIB::snmpTrapOID.0 = OID: UCD-SNMP-MIB::dskPercent UCD-SNMP-MIB::dskPercent = INTEGER: 13

.1.3.6.1.4.1.2021.9.1.2 \n

UCD-SNMP-MIB::dskPath

Path where the disk is mounted.

dskPath can send traps for all the mount points in the output of the ISE admin command show disks .

DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (118198304) 13 days, 16:19:43.04       SNMPv2-MIB::snmpTrapOID.0 = OID: UCD-SNMP-MIB::dskPath  UCD-SNMP-MIB::dskPath = STRING: /opt

Cisco ISE Alarms

Alarms notify you of critical conditions on a network and are displayed in the Alarms dashlet. They also provide information on system activities, such as data purge events. You can either configure how you want to be notified about system activities, or disable them entirely. You can also configure the threshold for certain alarms.

Most alarms do not have an associated schedule and are sent immediately after an event occurs. At any given point in time, only the latest 15,000 alarms are retained.

If the event recurs, the same alarms are suppressed for about an hour. During the time that the event recurs, depending on the trigger, it may take about an hour for the alarms to reappear.

You can filter the alarms you want to view based on alarm name, category, severity, or status. As you select filters, the effects are additive, also referred to as cascading filter, which allows you to drill down to find the particular data you are looking for.

The Quick Filter allows you to enter a value for any of the field attributes displayed in the listing page, refreshes the page, and lists only those records that match your filter criteria.

The Advanced Filter allows you to filter information based on specified conditions, such as, Alarm Name contains TrustSec. You can specify more than one condition.

You can create and save user-specific custom filters that are accessible only to you.

Click Clear All Filters to remove all the applied filters.

The following table lists all the Cisco ISE alarms, descriptions, and resolutions.

Table 2. Cisco ISE Alarms

Alarm Name

Alarm Description

Alarm Resolution

Administrative and Operational Audit Management

Deployment Upgrade Failure

An upgrade has failed on an ISE node.

Check ADE.log on the failed node for upgrade failure reason and corrective actions.

Upgrade Bundle Download failure

An upgrade bundle download has failed on an ISE node.

Check ADE.log on the failed node for upgrade failure reason and corrective actions.

SXP Connection Failure

SXP connection has failed.

Verify that the SXP service is running. Check the peer for compatibility.

Cisco profile applied to all devices

Network device profiles define the capabilities of network access devices, such as MAB, Dot1X, CoA, and Web Redirect.

Consider editing the configuration of non-Cisco network devices to assign the appropriate profile.

Secure LDAP connection reconnect due to CRL found revoked certificate

CRL check result indicates that the certificate used for LDAP connection is revoked.

Check the CRL configuration and verify that it is valid. Check that the LDAP server certificate and its issuer certificates are not revoked. If revoked, issue a new certificate and install it on the LDAP server.

Secure LDAP connection reconnect due to OCSP found revoked certificate

OCSP check result indicates that the certificate used for LDAP connection is revoked.

Check the OCSP configuration and verify that it is valid. Check that the LDAP server certificate and its issuer certificates are not revoked. If revoked, issue a new certificate and install it on the LDAP server.

Secure syslog connection reconnect due to CRL found revoked certificate

CRL check result indicates that the certificate used for syslog connection is revoked.

Check the CRL configuration and verify that it is valid. Check that the syslog server certificate and its issuer certificates are not revoked. If revoked, issue a new certificate and install it on the syslog server.

Secure syslog connection reconnect due to OCSP found revoked certificate

OCSP check result indicates that the certificate used for syslog connection is revoked.

Check the OCSP configuration and verify that it is valid. Check that the syslog server certificate and its issuer certificates are not revoked. If revoked, issue a new certificate and install it on the syslog server.

Administrator account Locked/Disabled

Administrator account is locked or disabled because of password expiration or incorrect login attempts. For more details, refer to the administrator password policy.

Administrator password can be reset by another administrator using the GUI or CLI.

ERS identified deprecated URL

ERS-identified deprecated URL

The request URL is deprecated and we recommend that you avoid using it.

ERS identified out-dated URL

ERS-identified outdated URL

The requested URL is outdated and we recommend that you use a newer one. The outdated URL will not be removed in future releases.

ERS request content-type header is outdated

ERS request content-type header is outdated.

The request resource version stated in the request content-type header is outdated. This means that the resource schema has been modified. One or more attributes may have been added or removed. To overcome that with the outdated schema, the ERS engine will use default values.

ERS XML input is a suspect for XSS or Injection attack

ERS XML input is a suspect for XSS or injection attack.

Review your XML input.

Backup Failed

The ISE backup operation failed.

Check the network connectivity between Cisco ISE and the repository. Ensure that:

  • The credentials used for the repository are correct.

  • There is sufficient disk space in the repository.

  • The repository user has write privileges.

CA Server is down

CA server is down.

Check to make sure that the CA services are up and running on the CA server.

CA Server is Up

CA server is up.

A notification is issued to inform the administrator that the CA server is up.

Certificate Expiration

This certificate will expire soon. When it expires, Cisco ISE may fail to establish secure communication with clients.

Replace the certificate. For a trust certificate, contact the issuing Certificate Authority (CA). For a CA-signed local certificate, generate a CSR and have the CA create a new certificate. For a self-signed local certificate, use Cisco ISE to extend the expiration date. You can delete the certificate if it is no longer used.

Certificate Revoked

Administrator has revoked the certificate issued to an endpoint by the internal CA.

Go through the BYOD flow again from the start to be provisioned with a new certificate.

Certificate Provisioning Initialization Error

Certificate provisioning initialization failed.

More than one certificate found with the same value of CN (CommonName) attribute in the subject. Cannot build certificate chain. Check all the certificates in the system, including those from the SCEP (Simple Certificate Enrollment Protocol) server.

Certificate Replication Failed

Certificate replication to secondary node failed.

The certificate is not valid on the secondary node, or there is some other permanent error condition. Check the secondary node for a pre-existing, conflicting certificate. If found, delete the pre-existing certificate on the secondary node, and export the new certificate on the primary node, delete it, and import it in order to reattempt replication.

Certificate Replication Temporarily Failed

Certificate replication to secondary node temporarily failed.

The certificate was not replicated to a secondary node because of a temporary condition such as a network outage. The replication is retried until it succeeds.

Certificate Expired

This certificate has expired. Cisco ISE may fail to establish secure communication with clients. Node-to-node communication may also be affected.

Replace the certificate. For a trust certificate, contact the issuing Certificate Authority (CA). For a CA-signed local certificate, generate a CSR and have the CA create a new certificate. For a self-signed local certificate, use Cisco ISE to extend the expiration date. You can delete the certificate if it is no longer used.

Certificate Request Forwarding Failed

Certificate request forwarding failed.

Make sure that the certificate request that is coming in matches the attributes from the sender.

Configuration Changed

Cisco ISE configuration is updated. This alarm is not triggered for any configuration change in users and endpoints.

Check if the configuration change is expected.

CRL Retrieval Failed

Unable to retrieve CRL from the server. This occurs if the specified CRL is unavailable.

Ensure that the download URL is correct and is available for the service.

DNS Resolution Failure

DNS resolution failed on the node.

Check if the DNS server configured by the ip name-server command is reachable.

If you get the alarm as DNS Resolution failed for CNAME <hostname of the node> , ensure that you create CNAME RR along with the A record for each Cisco ISE node.

Firmware Update Required

A firmware update is required on this host.

Contact Cisco TAC to obtain firmware update.

Insufficient Virtual Machine Resources

Virtual Machine (VM) resources such as CPU, RAM, disk space, or IOPS (Input/output operations per second) are insufficient on this host.

Ensure that the minimum requirements for the VM host, as specified in the Cisco ISE Hardware Installation Guide.

NTP Service Failure

The NTP service is down on this node.

This could be because there is a large time difference between the NTP server and a Cisco ISE node (more than 1000 seconds). Ensure that your NTP server is working properly and use the ntp server < servername> CLI command to restart the NTP service and fix the time gap.

NTP Sync Failure

All the NTP servers configured on this node are unreachable.

Run the show ntp command from the CLI for troubleshooting. Ensure that the NTP servers are reachable from Cisco ISE. If NTP authentication is configured, ensure that the key ID and value matches with that of the server.

No Configuration Backup Scheduled

No Cisco ISE configuration backup is scheduled.

Create a schedule for configuration backup.

Operations DB Purge Failed

Unable to purge older data from the operations database. This occurs if the MnT nodes are busy.

Check the Data Purging Audit report and ensure that the used space is lesser than the threshold space. Log in to the MnT nodes using the CLI and perform the purge operation manually.

Profiler SNMP Request Failure

Either the SNMP request timed out, or the SNMP community or user authentication data is incorrect.

Ensure that SNMP is running on the NAD and verify that SNMP configuration on Cisco ISE matches with NAD.

Restore Failed

Cisco ISE restore operation failed.

Ensure network connectivity between Cisco ISE and the repository. Ensure that the credentials used for the repository is correct. Also ensure that the backup file is not corrupted. Execute the reset-config command from the CLI and restore the last-known good backup.

Patch Failure

A patch process has failed on the server.

Reinstall the patch process on the server.

Patch Success

A patch process has succeeded on the server.

—

External MDM Server API Version Mismatch

External MDM server API version does not match with what is configured in Cisco ISE.

Ensure that the MDM server API version is the same as what is configured in Cisco ISE. Update the Cisco ISE MDM server configuration, if needed.

External MDM Server Connection Failure

Connection to the external MDM server failed.

Ensure that the MDM server is up and the Cisco ISE-MDM API service is running on the MDM server.

External MDM Server Response Error

External MDM server response error.

Ensure that the Cisco ISE-MDM API service is running properly on the MDM server.

MDM Compliance Polling Disabled

Periodic compliance polling received huge non-compliance device information.

Keep the number of non-compliant device requests reaching the MDM server below 20000.

Endpoint certificates expired

Endpoint certificates were marked expired by daily the scheduled job.

Re-enroll the endpoint device to get a new endpoint certificate.

Endpoint certificates purged

Expired endpoint certificates were purged by the daily scheduled job.

No action is needed. This is an administrator-initiated clean-up operation.

Endpoints Purge Activities

Purge the activities on endpoints for the past 24 hours. This alarm is triggered at midnight.

Review the purge activities by choosing Operations > Reports > Endpoints and Users > Endpoint Purge Activities.

PAN Auto Failover - Failover Failed

Promotion request to the Secondary Administration Node failed.

See the alarm details for further action.

PAN Auto Failover - Failover Triggered

Successfully triggered the failover of the Secondary Administration Node to Primary role.

Wait for the promotion of secondary PAN to complete, and bring up the old primary PAN.

PAN Auto Failover - Health Check Inactivity

PAN did not receive the health check monitoring request from the designated monitoring node.

Verify if the reported monitoring node is down or out-of-sync, and trigger a manual synchronization, if needed.

PAN Auto Failover - Invalid Health Check

Invalid health check monitoring request received for auto failover.

Verify if the health check monitoring node is out-of-sync, and trigger a manual synchronization if needed.

PAN Auto Failover - Primary Administration Node Down

PAN is down or is not reachable from the monitoring node.

Bring up the PAN, or wait for failover to happen.

PAN Auto Failover - Rejected Failover Attempt

Secondary administration node rejected the promotion request made by the health check monitor node.

See the alarm details for further action.

EST Service is down

EST service is down.

Make sure that the CA and EST services are up and running, and that the certificate services endpoint sub CA certificate chain is complete.

EST Service is up

EST service is up.

A notification is sent to inform the administrator that the EST service is up.

Smart Call Home Communication Failure

Smart Call Home messages were not sent successfully.

Ensure that there is network connectivity between Cisco ISE and Cisco Systems.

Telemetry Communication Failure

Telemetry messages were not sent successfully.

Ensure that there is network connectivity between Cisco ISE and Cisco Systems.

Adapter not reachable

Cisco ISE cannot connect to the adapter.

Check the adapter logs for more details about the failure.

Adapter Error

Adapter has encountered an error.

Check the description of the alarm.

Adapter Connection Failed

The adapter cannot connect to the source server.

Ensure that the source server is reachable.

Adapter Stopped Due to Error

The adapter has encountered an error and is not in the desired state.

Ensure that the adapter configuration is correct and the source server is reachable. See the adapter logs for more details about the error.

Service Component Error

The service component has encountered an error.

Check the description of the alarm.

Service Component Info

The service component has sent a notification.

None.

ISE Services

Excessive TACACS Authentication Attempts

The ISE Policy Service nodes are experiencing higher than expected rate of TACACS authentications.

  • Check the re-auth timer in the network devices.

  • Check the network connectivity of the ISE infrastructure.

Excessive TACACS Authentication Failed Attempts

The ISE Policy Service nodes are experiencing higher than expected rate of failed TACACS authentications.

  • Check the authentication steps to identify the root cause.

  • Check the ISE or NAD configuration for Identity and Secret mismatch.

MSE Location Server accessible again

MSE Location Server is accessible again.

None.

MSE Location Server not accessible.

MSE Location Server is not accessible, or is down.

Check if the MSE Location Server is up and running and is accessible from the ISE nodes.

AD Connector had to be restarted

AD Connector stopped unexpectedly and had to be restarted.

If this issue persists, contact Cisco TAC for assistance.

Active Directory Forest is unavailable

Active Directory forest Global Catalog is unavailable, and cannot be used for authentication, authorization, and group and attribute retrieval.

Check DNS configuration, Kerberos configuration, error conditions, and network connectivity.

Authentication domain is unavailable

Authentication domain is unavailable, and cannot be used for authentication, authorization and group and attribute retrieval.

Check DNS configuration, Kerberos configuration, error conditions, and network connectivity.

Authorization Result

 Monitor authorization results and active sessions. See Configure Authorization Result Alarm.

Check your network or Cisco ISE configuration changes for any discrepancies.

ISE Authentication Inactivity

Cisco ISE policy service nodes are not receiving authentication requests from the network devices.

  • Check the Cisco ISE and NAD configuration.

  • Check the network connectivity of the Cisco ISE and NAD infrastructure.

ID Map. Authentication Inactivity

No user authentication events were collected by the Identity Mapping Service in the last 15 minutes.

If user authentications are expected during this time, for example, during work hours, check the connection to the Active Directory domain controllers.

CoA Failed

Network device has denied the Change of Authorization (CoA) request issued by the Cisco ISE policy service nodes.

Ensure that the network device is configured to accept CoA from Cisco ISE. Check if CoA is issued on a valid session.

Configured nameserver is down

Configured nameserver is down or unavailable.

Check DNS configuration and network connectivity.

Supplicant Stopped Responding

Cisco ISE sent last message to the client 120 seconds ago, but there is no response from the client.

  • Verify that the supplicant is configured properly to conduct a full EAP conversation with Cisco ISE.

  • Verify that NAS is configured properly to transfer EAP messages to and from the supplicant.

  • Verify that the supplicant or NAS does not have a short timeout for EAP conversation.

Excessive Authentication Attempts

Cisco ISE policy service nodes are experiencing higher than expected rate of authentications.

Check the reauthorization timer in the network devices. Check the network connectivity of the Cisco ISE infrastructure.

After the threshold is met, the Excessive Authentication Attempts and Excessive Failed Attempts alarms are triggered. The numbers displayed next to the Description column are the total number of authentications that have succeeded or failed against Cisco ISE in the last 15 minutes.

Excessive Failed Attempts

Cisco ISE policy service nodes are experiencing higher than expected rate of failed authentications.

Check the authentication steps to identify the root cause. Check the Cisco ISE or NAD configuration for identity and secret mismatch.

After the threshold is met, the Excessive Authentication Attempts and Excessive Failed Attempts alarms are triggered. The numbers displayed next to the Description column are the total number of authentications that have succeeded or failed against Cisco ISE in the last 15 minutes.

AD: Machine TGT refresh failed

ISE server Ticket Granting Ticket (TGT) refresh has failed. The TGT is used for Active Directory connectivity and services.

Check that the ISE machine account exists and is valid. Also check for possible clock skew, replication, Kerberos configuration, or network errors, or all of them.

AD: ISE account password update failed

ISE server has failed to update it's AD machine account password.

Check that the ISE machine account password is not changed and that the machine account is not disabled or restricted. Check the connectivity to KDC.

Joined domain is unavailable

Joined domain is unavailable, and cannot be used for authentication, authorization, and group and attribute retrieval.

Check DNS configuration, Kerberos configuration, error conditions, and network connectivity.

Identity Store Unavailable

Cisco ISE policy service nodes are unable to reach the configured identity stores.

Check the network connectivity between Cisco ISE and the identity stores.

Misconfigured Network Device Detected

Cisco ISE has detected too many RADIUS accounting information from NAS.

This alarm is disabled by default. To enable this alarm, see Enable and Configure Alarms.

Too much duplicate RADIUS accounting information has been sent to ISE from NAS. Configure NAS with accurate accounting frequency.

Misconfigured Supplicant Detected

Cisco ISE has detected misconfigured supplicant on the network.

This alarm is disabled by default. To enable this alarm, see Enable and Configure Alarms.

Ensure that the configuration on the supplicant is correct.

No Accounting Start

Cisco ISE policy service nodes have authorized a session, but did not receive accounting start from the network device.

Ensure that RADIUS accounting is configured on the network device. Check the network device configuration for local authorization.

Unknown NAD

Cisco ISE policy service nodes are receiving authentication requests from a network device that is not configured in Cisco ISE.

Check if the network device is a genuine request and add it to the configuration. Ensure that the secret matches.

SGACL Drops

Secure Group Access (SGACL) drops occurred. This occurs if a Trustsec-capable device drops packets because of SGACL policy violations.

Run the RBACL drop summary report and review the source causing the SGACL drops. Issue a CoA to the offending source to reauthorize or disconnect the session.

RADIUS Request Dropped

The authentication and accounting request from a NAD is silently discarded. This may occur because of unknown NAD, mismatched shared secrets, or invalid packet content per RFC.

This alarm is disabled by default. To enable this alarm, see Enable and Configure Alarms.

Check that the NAD/AAA client has a valid configuration in Cisco ISE. Check whether the shared secrets on the NAD/AAA client and Cisco ISE match each other. Ensure that the AAA client and the network device, have no hardware problems or problems with RADIUS compatibility. Also, ensure that the network that connects the device to Cisco ISE has no hardware problems.

EAP Session Allocation Failed

A RADIUS request was dropped because EAP sessions limit is reached. This condition can be caused by too many parallel EAP authentication requests.

Wait for a few seconds before invoking another RADIUS request with a new EAP session. If system overload continues to occur, try restarting the ISE server.

RADIUS Context Allocation Failed

A RADIUS request was dropped due to system overload. This condition can be caused by too many parallel authentication requests.

Wait for a few seconds before invoking a new RADIUS request. If system overload continues to occur, try restarting the ISE server.

AD: ISE machine account does not have the required privileges to fetch groups

Cisco ISE machine account does not have the required privileges to fetch groups.

Check if the Cisco ISE machine account has rights to fetch user groups in the Active Directory.

Posture Configuration Detection

The posture state synchronization port is not blocked for compliant authorization profiles.

Configure an ACL to block the posture state synchronization probe from reaching Cisco ISE if the client posture status is compliant.

Posture Query to MnT Lookup is High

Posture query for MnT session lookup is high per hour.

Check the network configuration and ensure that the PSNs cannot be reached from any client that is outside the ISE network.

Node Replication

Slow Replication Info

Slow or stuck replication is detected when the pending message count is greater than 10000 or the time taken to replicate messages exceeds an hour.

Verify that the node is reachable, is a part of the deployment, and validate if it is under high load.

Slow Replication Warning

Slow or stuck replication is detected when the pending message count is greater than 20000 or the time taken to replicate messages exceeds three hours.

Verify that the node is reachable, is a part of the deployment, and validate if it is under high load.

Slow Replication Error

Slow or stuck replication is detected when the pending message count is greater than 40000 or the time taken to replicate messages exceeds five hours.

Verify that the node is reachable, is a part of the deployment, and validate if it is under high load.

Replication Failed

The secondary node failed to consume the replicated message.

Log in to the Cisco ISE GUI and perform a manual synchronization from the Deployment window or deregister and register the affected Cisco ISE node.

Replication Stopped

The Cisco ISE node could not replicate configuration data from the PAN.

Log in to the Cisco ISE GUI to perform a manual synchronization from the Deployment window or deregister and register the affected Cisco ISE node with the required field.

System Health

High Disk I/O Utilization

Cisco ISE system is experiencing high disk I/O utilization.

Check if the system has sufficient resources. Check the actual amount of work on the system, for example, number of authentications, profiler activity, and so on. Add an additional server to distribute the load.

High Disk Space Utilization

Cisco ISE system is experiencing high disk space utilization.

Check if the system has sufficient resources. Check the actual amount of work on the system, for example, number of authentications, profiler activity, and so on. Add an additional server to distribute the load.

High Load Average

Cisco ISE system is experiencing high load average.

Check if the system has sufficient resources. Check the actual amount of work on the system, for example, number of authentications, profiler activity, and so on. Add an additional server to distribute the load.

Do not use third-party tools to check the load average on a single CPU core because this metric would not reflect the overall system load. We recommend that you use the tech top command in the Cisco ISE CLI for a cumulative view of the system load.

If the High Load Average alarm is seen against 2:00 a.m. time stamps for Primary and Secondary MnT nodes, note that CPU usage might be high due to DBMS statistics being run at that hour. CPU usage will be back to normal after the DBMS stats is complete.

A High Load Average alarm is triggered at 1:00 a.m. every Sunday by a weekly maintenance task. This maintenance task rebuilds all the indexes that occupy more than 1 GB space. This alarm can be ignored.

High Memory Utilization

Cisco ISE system is experiencing high memory utilization.

This alarm is triggered when memory utilization has reached its threshold. The default threshold value is 90% (MEMORY_UTILIZATION=90). Though this can be configured, we recommend that you do not change the default threshold value.

Check if the system has sufficient resources. Check the actual amount of work on the system, for example, number of authentications, profiler activity, and so on. Add an additional server to distribute the load.

We recommend that you use the show memory command in the Cisco ISE CLI to check memory utilization.

In a Cisco ISE node, its operating system manages memory utilization. You must check for the available memory (instead of free memory) metric for a more reliable measure of memory utilization.

Note that an operating system segments most of the memory in buffer or cache. If less than 90% of the total memory is displayed as used, and there is no substantial increase in swap memory, Cisco ISE memory utilization can be considered stable.

High Operations DB Usage

Cisco ISE monitoring nodes are experiencing higher volume of syslog data than expected.

Check and reduce the purge configuration window for the operations data.

High Authentication Latency

Cisco ISE system is experiencing high authentication latency.

Check if the system has sufficient resources. Check the actual amount of work on the system, for example, number of authentications, profiler activity, and so on. Add an additional server to distribute the load.

Health Status Unavailable

The monitoring node has not received the health status from the Cisco ISE node.

Ensure that Cisco ISE nodes are up and running, and are able to communicate with the monitoring nodes.

Process Down

One of the Cisco ISE processes is not running.

Restart the Cisco ISE application.

Profiler Queue Size Limit Reached

The ISE Profiler Queue Size Limit has been reached. Events received after reaching the queue size limit will be dropped.

Check if the system has sufficient resources, and ensure that the EndPoint attribute filter is enabled.

OCSP Transaction Threshold Reached

The OCSP transaction threshold has been reached. This alarm is triggered when the internal OCSP service transaction has reached its threshold.

Check if the system has sufficient resources.

Licensing

License About to Expire

License installed on the Cisco ISE nodes are about to expire.

See the Licencing window in Cisco ISE to view the license usage.

License Expired

License installed on the Cisco ISE nodes has expired.

Contact the Cisco Accounts team to purchase new licenses.

License Violation

Cisco ISE nodes have detected that you are exceeding or are about to exceed the allowed license count.

Contact the Cisco Accounts team to purchase additional licenses.

Smart Licensing Authorization Expired

Authorization for Smart Licensing has expired.

See the Cisco ISE License Administration window to manually renew registration for Smart Licensing or check your network connectivity with Cisco Smart Software Manager. Contact your Cisco partner if the issue persists.

Smart Licensing Authorization Renewal Failure

Renewal of authorization with Cisco Smart Software Manager has failed.

See the Cisco ISE License Administration window to manually renew authorization with Cisco Smart Software Manager using the Refresh button in the Licenses table. Contact your Cisco partner if issue persists.

Smart Licensing Authorization Renewal Success

Renewal of authorization with Cisco Smart Software Manager was successful.

Send notification to inform that authorization renewal of Cisco ISE with Cisco Smart Software Manager was successful.

Smart Licensing Communication Failure

Communication of Cisco ISE with Cisco Smart Software Manager has failed.

Check your network connectivity with Cisco Smart Software Manager. Log in to Cisco Smart Software Manager or contact your Cisco partner if issue persists.

Smart Licensing Communication Restored

Communication of Cisco ISE with Cisco Smart Software Manager was restored.

Send notification to inform that your network connectivity with Cisco Smart Software Manager has been restored.

Smart Licensing De-Registration Failure

Deregistration of Cisco ISE with Cisco Smart Software Manager has failed.

See the Cisco ISE License Administration window for additional details. Log in to Cisco Smart Software Manager or contact your Cisco partner if issue persists.

Smart Licensing De-Registration Success

Deregistration of Cisco ISE with Cisco Smart Software Manager was successful.

Send notification to inform that deregistration of Cisco ISE with Cisco Smart Software Manager was successful.

Smart Licensing Disabled

Smart Licensing is disabled on Cisco ISE, and traditional licensing is in use.

See the License Administration window to enable Smart Licensing again. See the Cisco ISE Admin Guide or contact your Cisco partner to learn about using Smart Licensing on Cisco ISE.

Smart Licensing Evaluation Period Expired

Evaluation period of Smart Licensing has expired.

See the Cisco ISE License Administration window to register Cisco ISE with Cisco Smart Software Manager.

Smart Licensing HA Role changed

High-availability role change has occurred while using Smart Licensing.

Send notification to inform that the HA role of Cisco ISE has changed.

Smart Licensing Id Certificate Expired

Smart Licensing certificate has expired.

See the Cisco ISE License Administration window to manually renew registration for Smart Licensing. Contact your Cisco partner if the issue persists.

Smart Licensing Id Certificate Renewal Failure

Registration renewal for Smart Licensing with Cisco Smart Software Manager has failed.

See the Cisco ISE License Administration window to manually renew registration for Smart Licensing. Contact your Cisco partner if the issue persists.

Smart Licensing Id Certificate Renewal Success

Registration renewal for Smart Licensing with Cisco Smart Software Manager was successful.

Send notification to inform that registration renewal with Cisco Smart Software Manager was successful.

Smart Licensing Invalid Request

Invalid request was made to Cisco Smart Software Manager.

See the Cisco ISE License Administration window for additional details. Log in to Cisco Smart Software Manager or contact your Cisco partner if issue persists.

Smart Licensing Out of Compliance

Cisco ISE licenses are out of compliance.

See the ISE License Administration window for additional details. Contact your partner or Cisco account team to purchase new licenses.

Smart Licensing Registration Failure

Registration of Cisco ISE with Cisco Smart Software Manager has failed.

See the ISE License Administration winsow for additional details. Log in to Cisco Smart Software Manager or contact your Cisco partner if issue persists.

Smart Licensing Registration Successful

Registration of Cisco ISE with Cisco Smart Software Manager was successful.

Send notification to inform that registration of Cisco ISE with Cisco Smart Software Manager was successful.

System Error

Log Collection Error

The Cisco ISE monitoring collector process is unable to continue with the audit logs generated from the policy service nodes.

This will not impact the actual functionality of the Policy Service nodes. Contact Cisco TAC for further resolution.

Scheduled Report Export Failure

Unable to copy the exported report (CSV file) to the configured repository.

Verify the configured repository. If it has been deleted, add it back. If it is not available or is not reachable, reconfigure the repository to a valid one.

TrustSec

Unknown SGT was provisioned

Unknown SGT was provisioned.

ISE provisioned an Unknown SGT as part of the authorization flow. Unknown SGT should not be assigned as part of a known flow.

Some TrustSec network devices do not have the latest ISE IP-SGT mapping configuration

Some TrustSec network devices do not have the latest ISE IP-SGT mapping configuration.

ISE identified some network devices that have a different IP-SGT mapping sets. Use the IP-SGT Mapping Deploy option to update the devices.

TrustSec SSH connection failed

TrustSec SSH connection failed.

ISE failed to establish SSH connection to a network device. Verify if the network device's SSH credentials in the Network Device window are similar to the credentials configured on the network device. Check the network device-enabled SSH connections from ISE (IP address).

TrustSec identified ISE was set to work with TLS versions other than 1.0

TrustSec-identified ISE was set to work with TLS versions other than 1.0.

TrustSec supports only TLS Version 1.0.

Trustsec PAC validation failed

Trustsec PAC validation failed.

ISE could not validate a PAC that was sent by the network device. Check the Trustsec device credentials in the Network Device window and in the device CLI. Make sure the device uses a valid PAC that was provisioned by the ISE server.

Trustsec environment data download failed

Trustsec environment data download has failed.

Cisco ISE has received illegal Environment Data request.

Verify the following:

  • PAC exists in the request, and is valid.

  • All the attributes exist in the request.

TrustSec CoA message ignored

TrustSec CoA message was ignored.

Cisco ISE sent a TrustSec CoA message and did not receive a response. Verify if the network device is CoA capable. Check the network device configuration.

TrustSec default egress policy was modified

TrustSec default egress policy was modified.

Make sure it is aligned with your security policy.


Note

Alarms are not triggered when you add users or endpoints to Cisco ISE.

Alarm Settings

The following table describes the fields in the Alarm Settings window(In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Settings > Alarm Settings > Alarm Configuration > Add)

Field Name

Description

Alarm Type

Alarm type.

Alarm Name

Name of the alarm.

Description

Description for the alarm.

Suggested Actions

Action to be performed when the alarm is triggered.

Status

Enable or disable the alarm rule.

Severity

Select the severity level for your alarm. Valid options are:

  • Critical: Indicates a critical error condition.

  • Warning: Indicates a normal but significant condition. This is the default condition.

  • Info: Indicates an informational message.

Send Syslog Message

Send a syslog message for each system alarm that Cisco ISE generates.

Enter multiple e-mails separated with comma

List of e-mail addresses or ISE administrator names or both.

Notes in Email (0 to 4000 characters)

Custom text messages that you want associated with your system alarm.

Configure Authorization Result Alarm

You can configure alarms based on the results of authorization policies. This allows you to monitor the impact of any networking, infrastructure, or application changes on endpoint authorizations. You can define the scope of your alarms by choosing specific Network Device Groups (NDG). For each NDG you choose, a new Authorization Result alarm is created.

You can filter the authorization logs that you want monitored for this alarm by choosing specific authorization profiles and Security Group Tags (SGT). Only endpoints that have met authorization policy sets with the specified authorization profiles and SGTs are monitored by the alarm.

You can define one of the following thresholds for this alarm:

  • The total number of current active sessions.

  • The percentage of active sessions with selected Authorization Profiles, SGTs, or both, compared to the total number of active sessions.

  • The number of endpoint authorizations with selected Authorization Profiles, SGTs, or both, that have occurred in a defined time period.

  • The percentage of endpoint authorizations with selected Authorization Profiles, SGTs, or both, compared to the total number of authorization logs that were generated in a defined time period.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Alarm Settings.

Step 2

From the list of alarms, click the radio button next to Authorization Result, and click Edit.

Step 3

In the new window displayed, in the Alarm Configuration tab, configure the following fields in the Thresholds area:

  1. Threshold On: Choose Active Sessions or Authorizations in Configured Time Period from the drop-down list.

    Active Sessions: Define an alarm based on the active sessions.

    Authorizations in Configured Time Period: Define an alarm based on the endpoint authorizations in a defined time period.

  2. Threshold Type: Choose Number or Percentage from the drop-down list.

  3. Threshold Operator: Choose Greater Than or Less Than from the drop-down list.

  4. Threshold Value: Enter a threshold value in the text field. The valid range is from 0 to 999999 when the Threshold Type is Number, and from 0 to 100 when the Threshold Type is Percentage.

  5. Include Data of Last (Minutes): This field is displayed only if you choose Authorizations in Configured Time Period from the Threshold On drop-down list. Choose the required value from the drop-down list.

  6. Run Every: From the drop-down list, choose the polling interval, in minutes, for the alarms.

Step 4

Define filters for the authorization logs polled for this alarm, in the Filters area. Choose the required options from the Authorization Profile and SGT drop-down lists.

You must choose at least one option in the Filters area, an authorization profile or an SGT, to successfully configure this alarm. You can choose multiple options for each filter.

Step 5

Define the scope of the alarms in the Scope area. Choose specific NDGs from the corresponding drop-down list to poll only the endpoint authorization logs related to specific NDGs. For each NDG chosen, an individual alarm is created. You can view and acknowledge the logs of each NDG separately. If you do not choose any option from the drop-down list, all the NDGs in your Cisco ISE are included in the scope of this alarm.

Step 6

To receive syslog messages related to this alarm's activity, check the Send Syslog Message check box.

Enter the email addresses to which the syslogs must be sent, in the Enter multiple e-mails separated with comma field. To include a specific message in the syslog emails, enter the message in the Notes in Email field.

Step 7

Click Submit to save the configurations.

Step 8

In the Alarm Notification tab, enter the email addresses to which alarm notifications must be sent. Enter the email addresses of recipients in the Enter multiple e-mails separated with comma field. Enter the email address of the sender in the Enter sender e-mail field.

Step 9

Click Save.

Authorization Result alarms are displayed in the Alarms dashlet on your Cisco ISE Dashboard. The details of this alarm include the hit counts for each authorization policy that contains an Authorization Profile or SGT chosen as a filter. You can then check specific authorization policies to determine the network, infrastructure, or application changes that are impacting endpoint authorization.

Add Custom Alarms

Cisco ISE contains 12 default alarm types, such as High Memory Utilization and Configuration Changes. Cisco-defined system alarms are listed in the Alarms Settings window (In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Settings > Alarm Settings). You can only edit the system alarms.

In addition to existing system alarms, you can add, edit, or delete custom alarms under the existing alarm types.

For each alarm type, you can create a maximum of five alarms. The total number of alarms is limited to 200.

In the Alarm Configuration tab of the Alarm Settings window, the Conditions column displays details for four alarms: High Authentication Latency, High Disk I/O Utilization, High Disk Space Utilization, and High Memory Utilization. Each of these alarms has a configurable threshold value. However, the Conditions column may not display details even after the threshold values are configured. In such a scenario, re-edit the relevant threshold field for the alarm to view the details in the Conditions column.

Perform this procedure to add an alarm.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Settings > Alarm Settings

Step 2

In the Alarm Configuration tab, click Add.

Step 3

Enter the required details. See the Alarm Settings section for more information.

Based on the alarm type (High Memory Utilization, Excessive RADIUS Authentication Attempts, Excessive TACACS Authentication Attempts, and so on), additional attributes are displayed in the Alarm Configuration window. For example, Object Name, Object Type, and Admin Name fields are displayed for Configuration Change alarms. You can add multiple instances of the same alarm with different criteria.

Step 4

Click Submit.

Cisco ISE Alarm Notifications and Thresholds

You can enable or disable Cisco ISE alarms and configure alarm notification behavior to notify you of critical conditions. For certain alarms, you can configure thresholds such as maximum failed attempts for the Excessive Failed Attempts alarm or maximum disk utilization for the High Disk Utilization alarm.

You can configure the notification settings on a per‐alarm basis, and enter the email IDs of the users who have to be notified for each alarm (both system‐defined and user‐defined alarms).

Note
The recipient email address specified at the alarm rule level overrides the global recipient email address setting.

Enable and Configure Alarms

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Settings > Alarm Settings.

Step 2

Select an alarm from the list of default alarms y clicking on the radio button and click Edit.

Step 3

Select Enable or Disable. from the Status drop-down list.

Step 4

Configure alarm threshold, if applicable.

Step 5

Click Submit.

Cisco ISE Alarms for Monitoring

Cisco ISE provides system alarms that notify you whenever any critical system condition occurs. Alarms that are generated by Cisco ISE are displayed in the Alarm dashlet. These notifications automatically appear in the Alarm dashlet.

The Alarm dashlet displays a list of recent alarms. From this list, you can choose which alarm's details you want to view. You can also receive notifications of alarms through e-mail and syslog messages.

View Monitoring Alarms

Procedure

Step 1

Go to the Cisco ISE Dashboard.

Step 2

Click on an alarm in the Alarms dashlet. A dialog box opens with the alarm details and a suggested action.

Step 3

Click Refresh to refresh the alarms.

Step 4

Acknowledge alarms to reduce the alarm counters (number of times an alarm is raised) by marking them as read. Select alarms for acknowledgement by checking the check boxes next to the timestamps.

Choose Acknowledge Selected from the Acknowledge drop-down list to mark as read all the alarms currently displayed in the window. By default, 100 rows are displayed in the window. You can choose a different number of rows to be displayed, by choosing a value from the Rows/Page drop-down list.

Choose Acknowledge All from the Acknowledge drop-down list to mark as read all the alarms in the list, whether or not they are currently displayed in the window.

Note

 

When you check the check box next to the Time Stamp in the title row, all the alarms displayed in the window are selected. However, if you then uncheck a check box for one or more of the selected alarms, the select all function lapses. You will see that the check box next to the Time Stamp is unchecked at this point.

Step 5

Click the Details link corresponding to the alarm that you select. A dialog box opens with the details corresponding to the selected alarm.

Note

 

The Details link corresponding to the alarms that were generated prior to persona change shows no data.

Log Collection

Monitoring services collect log and configuration data, store the data, and then process it to generate reports and alarms. You can view the details of the logs that are collected from any of the servers in your deployment.

Alarm Syslog Collection Location

If you configure monitoring functions to send alarm notifications as syslog messages, you need a syslog target to receive the notification. Alarm syslog targets are the destinations where alarm syslog messages are sent.


Note

Cisco ISE monitoring requires that the logging-source interface configuration use the network access server (NAS) IP address. You must configure a switch for Cisco ISE monitoring.

You must also have a system that is configured as a syslog server to be able to receive syslog messages. You can create, edit, and delete alarm syslog targets.

To configure a remote logging target as an alarm target, perform this procedure.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Logging > Remote Logging Targets.

Step 2

Click Add.

Step 3

In the New Logging Target window, submit the required details for the logging target, and check the Include Alarms for this Target check box.

RADIUS Live Logs

The following table describes the fields in the Live logs window that displays the recent RADIUS authentications. In the Cisco ISE GUI, click the Menu icon () and choose Operations > RADIUS > Live Logs. Note that you can view the RADIUS live logs only in the Primary PAN.

Table 3. RADIUS Live Logs

Field Name

Description

Time

Shows the time at which the log was received by the monitoring and troubleshooting collection agent. This column is required and cannot be deselected.

Status

Shows if the authentication succeeded or failed. This column is mandatory and cannot be deselected. Green is used to represent passed authentications. Red is used to represent failed authentications.

Details

Clicking the icon under the Details column opens the Accounting Detail report if an accounting event is processed for that session. If the session is in authenticated state, Authentication Detail report is displayed when you click the icon under the Details column.

The Response Time in the Authentication Detail report is the total time taken by Cisco ISE to process the authentication flow. For example, if authentication consists of three roundtrip messages that took 300 ms for the initial message, 150 ms for the next message, and 100 ms for the last, Response Time is 300 + 150 + 100 = 550 ms.

Note

 

You cannot view the details for endpoints that are active for more than 7 days. You will see a window with the following message when you click the Details icon for endpoints that are active for more than 7 days: No Data available for this record. Either the data is purged or authentication for this session record happened a week ago. Or if this is an 'PassiveID' or 'PassiveID Visibility' session, it will not have authentication details on ISE but only the session.

Repeat Count

Shows the number of time the authentication requests were repeated in the last 24 hours, without any change in the context of identity, network devices, and authorization.

Identity

Shows the logged in username that is associated with the authentication.

If the username is not present in any ID Store, it is displayed as INVALID. If the authentication fails due to any other reason, it is displayed as USERNAME.

Note

 

This is applicable only for users. This is not applicable for MAC addresses.

To aid debugging, you can force Cisco ISE to display the invalid usernames. To do this, check the Disclose Invalid Usernames check box under Administration > System > Settings > Security Settings. You can also configure the Disclose Invalid Usernames option to time out, so that you do not have to manually turn it off.

Endpoint ID

Shows the unique identifier for an endpoint, usually a MAC or IP address.

Endpoint Profile

Shows the type of endpoint that is profiled, for example, profiled to be an iPhone, Android, MacBook, Xbox, and so on.

Authentication Policy

Shows the name of the policy selected for specific authentication.

Authorization Policy

Shows the name of the policy selected for specific authorization.

Authorization Profiles

Shows the authorization profile that was used for authentication.

IP Address

Shows the IP address of the endpoint device.

Network Device

Shows the IP address of the Network Access Device.

Device Port

Shows the port number at which the endpoint is connected.

Identity Group

Shows the identity group that is assigned to the user or endpoint, for which the log was generated.

Posture Status

Shows the status of posture validation and details on the authentication.

Server

Indicates the policy service from which the log was generated.

MDM Server Name

Shows the name of the MDM server.

Event

Shows the event status.

Failure Reason

Shows the detailed reason for failure, if the authentication failed.

Auth Method

Shows the authentication method that is used by the RADIUS protocol, such as Microsoft Challenge Handshake Authentication Protocol Version 2 (MS-CHAPv2), IEE 802.1x or dot1x, and so on.

Authentication Protocol

Shows the authentication protocol used, such as Protected Extensible Authentication Protocol (PEAP), Extensible Authentication Protocol (EAP), and so on.

Security Group

Shows the group that is identified by the authentication log.

Session ID

Shows the session ID.


Note

In the RADIUS Live Logs and TACACS+ Live Logs window, a Queried PIP entry appears for the first attribute of each policy authorization rule. If all the attributes within the authorization rule are related to a dictionary that was already queried for previous rules, no additional Queried PIP entry appears.

You can do the following in the RADIUS Live Logs window:

  • Export the data in CSV or PDF format.

  • Show or hide the columns based on your requirements.

  • Filter the data using the quick or custom filter. You can also save your filters for later use.

  • Rearrange the columns and adjust the width of the columns.

  • Sort the column values.


Note

All the user customizations are stored as user preferences.

TACACS Live Logs

The following table describes the fields in the TACACS Live Logs window that displays the TACACS+ AAA details. In the Cisco ISE GUI, click the Menu icon () and choose Operations > TACACS > Live Logs. You can view the TACACS live logs only in the Primary PAN.

Table 4. TACACS Live Logs

Field Name

Usage Guidelines

Generated Time

Shows the syslog generation time based on when a particular event was triggered.

Logged Time

Shows the time when the syslog was processed and stored by the Monitoring node. This column is mandatory and cannot be deselected.

Status

Shows if the authentication succeeded or failed. This column is required and cannot be deselected. Green is used to represent passed authentications. Red is used to represent failed authentications.

Details

Brings up a report when you click the magnifying glass icon, allowing you to drill down and view more detailed information about the selected authentication scenario. This column is required and cannot be deselected.

Session Key

Shows the session keys (found in the EAP success or EAP failure messages) returned by ISE to the network device.

Username

Shows the user name of the device administrator. This column is required and cannot be deselected.

Type

Consists of two Types—Authentication and Authorization. Shows names of users who have passed or failed authentication, authorization, or both. This column is mandatory and cannot be deselected.

Authentication Policy

Shows the name of the policy selected for specific authentication.

Authorization Policy

Shows the name of the policy selected for specific authorization.

ISE Node

Shows the name of the ISE node through which the access request is processed.

Network Device Name

Shows the names of network devices.

Network Device IP

Shows the IP addresses of network devices whose access requests are processed.

Network Device Groups

Shows the name of corresponding network device groups to which a network device belongs.

Device Type

Shows the device type policy that is used to process access requests from different network devices.

Location

Shows the location-based policy that is used to process access requests from network devices.

Device Port

Shows the device port number through which the access request is made.

Failure Reason

Shows the reason for rejecting an access request that is made by a network device.

Remote Address

Shows the IP address, MAC address, or any other string that uniquely identifies the end station.

Matched Command Set

Shows the MatchedCommandSet attribute value if it is present, or an empty value if the MatchedCommandSet attribute value is empty or the attribute itself does not exist in the syslog.

Shell Profile

Shows the privileges that were granted to a device administrator for executing commands on the network device.

You can do the following in the TACACS Live Logs window:

  • Export the data in CSV or PDF format.

  • Show or hide the columns based on your requirements.

  • Filter the data using the quick or custom filter. You can also save your filters for later use.

  • Rearrange the columns and adjust the width of the columns.

  • Sort the column values.


Note
All the user customizations are stored as user preferences.

Live Authentications

You can monitor recent RADIUS authentications as they occur, from the Live Authentications window. The window displays the top ten RADIUS authentications in the last 24 hours. This section explains the functions of the Live Authentications window.

The Live Authentications window shows the live authentication entries corresponding to the authentication events as they happen. In addition to authentication entries, this window also shows the live session entries corresponding to the events. You can also drill-down a session to view a detailed report corresponding to that session.

The Live Authentications window provides a tabular account of recent RADIUS authentications, in the order in which they occur. The last update shown at the bottom of the Live Authentications window shows the date of the server, time, and timezone.


Note

If the password attribute in an Access-Request packet is empty, an error message is triggered and the access request fails.

When a single endpoint is authenticated successfully, two entries appear in the Live Authentications window—one corresponding to the authentication record and another corresponding to the session record (pulled from the session live view). Subsequently, when the device performs another successful authentication, the repeat counter corresponding to the session record is incremented. The Repeat Counter that appears in the Live Authentications window shows the number of duplicate RADIUS authentication success messages that are suppressed.

See the Live Authentication data categories that are shown by default. These are described in the Recent RADIUS Authentications section.

You can choose to view all the columns, or only selected data columns. After selecting the columns that you want to be displayed, you can save your selections.

Monitor Live Authentications

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > RADIUS > Live logs

Step 2

From the Refresh drop-down list, choose a time interval to change the data refresh rate.

Step 3

Click the Refresh icon to manually update the data.

Step 4

From the Show drop-down list, choose an option to change the number of records that appear.

Step 5

From the Within drop-down list, choose an option to specify a time interval.

Step 6

Click Add or Remove Columns and choose the options from the drop-down list to change the columns that are displayed.

Step 7

Click Save at the bottom of the window to save your modifications.

Step 8

Click Show Live Sessions to view the live RADIUS sessions.

You can use the dynamic Change of Authorization (CoA) feature for the live sessions that allows you to dynamically control active RADIUS sessions. You can send reauthenticate or disconnect requests to a Network Access Device (NAD).

Filter Data in the Live Authentications Page

Using the filters in the Live Authentications window, you can filter the information that you need, and troubleshoot network authentication issues quickly. You can filter records in the Authentication Live Logs window and view only those records that you are interested in. The authentication logs contain many details, and filtering the authentications by a particular user or location helps you scan the data quickly. You can use several operators that are available in the Live Authentications window to filter out records based on your search criteria.:

  • 'abc' : Contains 'abc'

  • '!abc' : Does not contain 'abc'

  • '{}' : Is empty

  • '!{}' : Is not empty

  • 'abc*' : Starts with 'abc'

  • '*abc' : Ends with 'abc'

  • '\!', '\*', '\{', '\\' : Escape

The Escape option allows you to filter text with special characters (including the special characters used as filters). You must prefix the special character with a backward slash (\). For example, if you want to view the authentication records of users with identity "Employee!," enter "Employee\!" in the Identity Filter field. In this example, Cisco ISE considers the exclamation mark (!) as a literal character and not as a special character.

In addition, the Status field allows you to filter only passed authentication records, failed authentications, live sessions, and so on. The green check mark filters all the passed authentications that occurred in the past. The red cross mark filters all failed authentications. The blue i icon filters all the live sessions. You can also choose to view a combination of these options.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > RADIUS > Live Logs

Step 2

Filter data based on any of the fields in the Show Live Authentications window.

You can filter the results based on passed or failed authentications, or live sessions.

RADIUS Live Sessions

The following table describes the fields in the RADIUS Live Sessions window, which displays live authentications. To view this window, click the Menu icon () and chooseYou can view the RADIUS live sessions only in the Primary PAN.

Table 5. RADIUS Live Sessions

Field Name

Description

Initiated

Shows the timestamp when the session was initiated.

Updated

Shows the timestamp when the session was last updated because of a change.

Account Session Time

Shows the time span (in seconds) of a user's session.

Session Status

Shows the current status of an endpoint device.

Action

Click the Actions icon to reauthenticate an active RADIUS session or disconnect an active RADIUS session.

Repeat Count

Shows the number of times a user or endpoint is reauthenticated.

Endpoint ID

Shows the unique identifier for an endpoint, usually a MAC or IP address.

Identity

Shows the username of an endpoint device.

IP Address

Shows the IP address of an endpoint device.

Audit Session ID

Shows a unique session identifier.

Account Session ID

Shows a unique ID provided by a network device.

Endpoint Profile

Shows the endpoint profile for a device.

Posture Status

Shows the status of posture validation and details of the authentication.

Security Group

Shows the group that is identified by the authentication log.

Server

Indicates the Policy Service node from which the log was generated.

Auth Method

Shows the authentication method that is used by the RADIUS protocol, such as Password Authentication Protocol (PAP), Challenge Handshake Authentication Protocol (CHAP), IEE 802.1x or dot1x, and so on.

Authentication Protocol

Shows the authentication protocol used, such as Protected Extensible Authentication Protocol (PEAP), Extensible Authentication Protocol (EAP), and so on.

Authentication Policy

Shows the name of the policy selected for specific authentication.

Authorization Policy

Shows the name of the policy selected for specific authorization.

Authorization Profiles

Shows an authorization profile that was used for authentication.

NAS IP Address

Shows the IP address of a network device.

Device Port

Shows the connected port to a network device.

PRA Action

Shows the periodic reassessment action taken on a client after it is successfully postured for compliance on your network.

ANC Status

Adaptive Network Control status of a device as Quarantine, Unquarantine, or Shutdown.

WLC Roam

Shows the boolean (Y/N) used to track if an endpoint has been handed off during roaming, from one Wireless Lan Controller (WLC) to another. It has the value of cisco-av-pair=nas-update =Y or N.

Note

 

Cisco ISE relies on the nas-update=true attribute from WLC to identify whether the session is in roaming state. When the original WLC sends an accounting stop attribute with nas-update=true, the session is not deleted in ISE to avoid reauthentication. If roaming fails, ISE clears the session after five days of inactivity.

Packets In

Shows the number of packets received.

Packets Out

Shows the number of packets sent.

Bytes In

Shows the number of bytes received.

Bytes Out

Shows the number of bytes sent.

Session Source

Indicates whether it is a RADIUS session or a Passive ID session.

User Domain Name

Shows the registered DNS name of a user.

Host Domain Name

Shows the registered DNS name of a host.

User NetBIOS Name

Shows the NetBIOS name of a user.

Host NetBIOS Name

Shows the NetBIOS name of a host.

License Type

Shows the type of license used.

License Details

Shows the license details.

Provider

Endpoint events are learned from different syslog sources. These syslog sources are referred to as providers.

  • Windows Management Instrumentation (WMI): WMI is a Windows service that provides a common interface and object model to access management information about operating system, devices, applications, and services.

  • Agent: A program that runs on a client on behalf of the client or another program.

  • Syslog: A logging server to which a client sends event messages.

  • REST: A client is authenticated through a terminal server. The TS Agent ID, Source Port Start, Source Port End, and Source First Port values are displayed for this syslog source.

  • Span: Network information is discovered using span probes.

  • DHCP: DHCP event.

  • Endpoint

Note

 

When two events from different providers are learned or obtained from an endpoint session, the providers are displayed as comma-separated values in the Live Sessions window.

MAC Address

Shows the MAC address of a client.

Endpoint Check Time

Shows the time at which an endpoint was last checked by the endpoint probe.

Endpoint Check Result

Shows the result of an endpoint probe. The possible values are:

  • Unreachable

  • User Logout

  • Active User

Source Port Start

(Values are displayed only for the REST provider) Shows the first port number in a port range.

Source Port End

(Values are displayed only for the REST provider) Shows the last port number in a port range.

Source First Port

(Values are displayed only for the REST provider) Shows the first port allocated by the Terminal Server Agent.

A Terminal Server refers to a server or network device that allows multiple endpoints to connect to it without a modem or network interface and facilities the connection of the multiple endpoints to a LAN network. The multiple endpoints appear to have the same IP address, and therefore, it is difficult to identify the IP address of a specific user. Consequently, to identify a specific user, a Terminal Server Agent is installed in the server, which allocates a port range to each user. This helps create an IP address-port user mapping.

TS Agent ID

(Values are displayed only for the REST provider) Shows the unique identity of the Terminal Server Agent that is installed on an endpoint.

AD User Resolved Identities

(Values are displayed only for AD user) Shows the potential accounts that matched.

AD User Resolved DNs

(Values are displayed only for AD user) Shows the Distinguished Name of AD user, for example, CN=chris,CN=Users,DC=R1,DC=com

Export Summary

You can view the details of the reports exported by all the users in the last seven days, along with the status. The export summary includes both the manual and scheduled reports. The Export Summary window is automatically refreshed every two minutes. Click the Refresh icon to refresh the Export Summary window manually.

The super admin can cancel the export that is In-Progess or in Queued state. Other users are allowed only to cancel the export process that they have initiated.

By default, only three manual export of reports can run at a given point of time; the remaining triggered manual export of reports are queued. There are no such limits for the scheduled export of reports.


Note
All the reports in the queued state are scheduled again and the reports in the In-Progress or Cancellation-in-progress state are marked as failed when the Cisco ISE server is restarted. If the primary MnT node is down, the scheduled report export job runs on secondary MnT node.

The following table describes the fields in the Export Summary window. In the Cisco ISE GUI, click the Menu icon () and choose Operations > Reports > Export Summary.

Table 6. Export Summary

Field Name

Description

Report Exported

Displays the name of the report.

Exported By

Shows the role of the user who initiated the export process.

Scheduled

Shows whether the report export is a scheduled one.

Triggered On

Shows the time at which the export process has been triggered in the system.

Repository

Displays the name of the repository where the exported data will be stored.

Filter Parameters

Shows the filter parameters selected while exporting the report.

Status

Shows the status of the exported reports. It can be one of the following:

  • Queued

  • In-progress

  • Completed

  • Cancellation-in-progress

  • Cancelled

  • Failed

  • Skipped

Note

 
Failed status indicates the reason for failure. Skipped status indicates that the scheduled export of reports is skipped because the primary MnT node is down.

You can do the following in the Export Summary window:

  • Show or hide the columns based on your requirements.

  • Filter the data using quick or custom filter. You can also save your filters for later use.

  • Rearrange the columns and adjust the width of the columns.

Authentication Summary Report

You can troubleshoot network access for a specific user, device, or search criteria based on the attributes that are related to the authentication requests. You can do this by running an Authentication Summary report.


Note

You can generate the Authentication Summary report only for the last 30 days.

Troubleshoot Network Access Issues

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Reports > Reports > Device Administration > Authentication Summary Report.

Step 2

Filter the report for the Failure Reasons.

Step 3

Review the data in the Authentication by Failure Reasons section of the report to troubleshoot your network access problem.

Note

 

Because the Authentication Summary report collects and displays the latest data corresponding to failed or passed authentications, the contents of the report appear after a delay of a few minutes.

Cisco Support Diagnostics for Deployment and Support Information

Overview

The Cisco Support Diagnostics Connector is a new feature that helps Cisco Technical Assistance Center (TAC) and Cisco support engineers obtain deployment information from the Primary Administration Node. TAC can get support information of any particular node in your deployment through the connector. This data enables quicker and better-informed troubleshooting.

You can enable the Cisco Support Diagnostics Connector through the Cisco ISE administration portal. The feature allows a two-way connection between the Primary Policy Administration Node in your deployment and Cisco Support Diagnostics, leveraging the Security Services Exchange (SSE) cloud portal.

Pre-requisites

  • You must have Super Admin or System Admin role to enable or disable Cisco Support Diagnostics.

Configure Cisco Support Diagnostics Connector

To enable the Cisco Support Diagnostics feature:

  • In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Settings > Network Success Diagnostics > Cisco Support Diagnostics > Cisco Support Diagnostics Setting.

  • This feature is disabled by default. If it is not, check the Enable Cisco Support Diagnostics check box to activate Cisco Support Diagnostics.

Verify Cisco Support Diagnostics BiDirectional Connection

To verify that Cisco ISE is successfully registered or enrolled with Cisco Support Diagnostics, and that a bi-directional connection has been established through the Security Services Exchange portal, perform this procedure:

  • In the Cisco ISE GUI, click the Menu icon () and choose Operations > Reports > Reports > Audit > Change Configuration Audit.

  • Ensure the following:

    1. Cisco Support Diagnostics is enabled.

    2. The ISE server is registered to Cisco Support Diagnostics.

    3. The ISE SSE services are enrolled to Cisco Support Diagnostics.

    4. The Cisco Support Diagnostics bidirectional connectivity is enabled.

  • You can also go to the Operations Audit window (In the Cisco ISE GUI, click the Menu icon () and choose Operations > Reports > Reports > Audit > Operations Audit) for details of the services enabled, disabled, registered, unregistered, enrolled, or unenrolled as part of Cisco Support Diagnostics.

Troubleshooting Information

If the Cisco Support Diagnostics bidirectional connection appears as to be broken, check for the following:

  • Smart Licensing: Disabling Smart Licensing disables Cisco Support Diagnostics automatically. Re-enable smart licensing to enable the connector.

  • Connectivity to Security Services Exchange cloud: When Cisco Support Diagnostics is enabled, Cisco ISE continuously checks the persistent connectivity established with the Security Services Exchange portal. If this connection is found to be broken, the following critical alarm is triggered: Alarms: The Cisco Support Diagnostics bi-directional connectivity is broken. Re-enable the feature using the configuration steps provided earlier.

Related Information

An administrator can use ERS APIs to perform these specific tasks:

  • Trigger support information on a specific node.

  • Get the status of the triggered support bundle.

  • Download the support bundle.

  • Pull the deployment information.

See the ERS SDK page for usage and other information.

Obtain Configuration Backup Using Cisco Support Diagnostics Connector

This feature helps Cisco Technical Assistance Center (TAC) and Cisco support engineers to trigger configuration backup and upload the backup files to the Cisco Support Diagnostics folder. After uploading the backup files to the Cisco Support Diagnostics folder, the backup files can be deleted from the Cisco ISE local disk.

To use this feature, smart licensing and Cisco Support Diagnostics must be enabled in Cisco ISE. To enable Cisco Support Diagnostics:

  1. In the Cisco ISE GUI, click the Menu icon () and choose Administration > System > Settings > Network Success Diagnostics > Cisco Support Diagnostics > Cisco Support Diagnostics Setting.

  2. Check the Enable Cisco Support Diagnostics check box to activate Cisco Support Diagnostics.

The following method is used to trigger configuration backup and upload the backup files to the Cisco Support Diagnostics folder:

  1. The REST API is used to get the organization ID for ISE Integration Company Name.

  2. The Organization ID in the REST API is used to get the list of devices.

  3. The REST API is used to get the Service ID.

  4. The Service ID and the Organization ID are used to generate the JSON Web Token (JWT).

  5. The REST API is used to check the services available for the device by using the Device ID as a path parameter.

  6. The REST API is used to upload the backup files from Cisco ISE to the Cisco Support Diagnostics folder. The upload status of the backup files can be verified. If the files are not uploaded to the Cisco Support Diagnostics folder, a 404 error is displayed.

Diagnostic Troubleshooting Tools

Diagnostic tools help you diagnose and troubleshoot problems on a Cisco ISE network and provide detailed instructions on how to resolve problems. You can use these tools to troubleshoot authentications and evaluate the configuration of any network device on your network, including TrustSec devices.

The RADIUS Authentication Troubleshooting Tool

This tool allows you to search for and select a RADIUS authentication or an Active Directory-related RADIUS authentication for troubleshooting when there is an unexpected authentication result. Use this tool if you expected an authentication to pass, but it failed, or if you expected a user or machine to have a certain level of privileges, and the user or machine did not have those privileges.

  • Searching RADIUS authentications based on Username, Endpoint ID, Network Access Service (NAS) IP address, and reasons for authentication failure for troubleshooting, Cisco ISE displays authentications only for the system (current) date.

  • Searching RADIUS authentications based on NAS port for troubleshooting, Cisco ISE displays all the NAS port values since the beginning of the previous month to the current date.


    Note

    When searching for RADIUS authentications based on NAS IP Address and Endpoint ID Fields, a search is first performed in the operational database, and then in the configuration database.

Troubleshoot Unexpected RADIUS Authentication Results

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > General Tools > RADIUS Authentication Troubleshooting.

Step 2

Specify the search criteria in the fields, as needed.

Step 3

Click Search to display the RADIUS authentications that match your search criteria.

If you are searching for Active Directory-related authentication, and an Active Directory server is not configured in your deployment, a message stating AD not configured is displayed.

Step 4

Select a RADIUS authentication record from the table, and click Troubleshoot.

To troubleshoot Active Directory-related authentication, access the Diagnostics Tool under Administration > Identity Management > External Identity Sources > Active Directory > AD node.

Step 5

Click User Input Required, modify the fields, as needed, and then click Submit.

Step 6

Click Done.

Step 7

Click Show Results Summary after the troubleshooting is complete.

Step 8

(Optional) To view the diagnosis, the steps taken to resolve the problem, and the troubleshooting summary, click Done.

The Execute Network Device Command Diagnostic Tool

The Execute Network Device Command diagnostic tool allows you to run the show command on any network device.

The results that are displayed are the same as what you would see on a console. The tool enables you to identify problems, if any, in a device configuration.

Use this tool to validate the configuration of any network device, or if you are want to know how a network device is configured.

To access the Execute Network Device Command diagnostic tool, choose one of the following navigation paths:

  1. In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > Execute Network Device Command.In the Cisco ISE GUI, click the Menu icon () and choose Work Centers > Profiler > Troubleshoot > Execute Network Device Command.

  2. In the Execute Network Device Command window that is displayed, enter the IP address of the network device and the show command that you want to run in the corresponding fields.

  3. Click Run.

Execute Cisco IOS show Commands to Check Configuration

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > General Tools > Execute Network Device Command.

Step 2

Enter the information in the appropriate fields.

Step 3

Click Run to execute the command on the specified network device.

Step 4

Click User Input Required, and modify the fields, as necessary.

Step 5

Click Submit to run the command on the network device, and view the output.

The Evaluate Configuration Validator Tool

You can use this diagnostic tool to evaluate the configuration of a network device and identify configuration problems, if any. The Expert Troubleshooter compares the configuration of the device with the standard configuration.

Agentless Posture Troubleshooting

The Agentless Posture report is the main troubleshooting tool to use when agentless posture isn’t working as expected. This report shows the stages of agentless flow, including events such as script upload completed, script upload failed, script execution completed, and so on, along with any known failure reasons, if any.


Note

The agentless posture script cannot verify itself, but the script verifies the data received from Cisco ISE after it is executed.

You can access Agentless Posture Troubleshooting from two locations:

  • In the Cisco ISE GUI, click the Menu icon () and choose Operations > Live Logs, and click the vertical three dots in the Posture Status column adjacent to the client you want to troubleshoot.

  • In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostics > General Tools > Agentless Posture Troubleshooting.

The Agentless Posture Troubleshooting tool collects Agentless Posture activity for a specified client. Agentless Posture Flow initiates posture and displays all the interactions between a currently active client and Cisco ISE. Only Download Client Logs creates logs with up to 24 hours of posture flows from the client. The client can delete the logs at any time. After collection is completed, you can export a ZIP file of the logs.

Reports

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Reports > Reports > Endpoints and Users > Agentless Posture to view all the endpoints that ran Agentless posture.

Troubleshoot Network Device Configuration Issues

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > General Tools > Evaluate Configuration Validator.

Step 2

Enter the IP address of the network device that you want to evaluate in the Network Device IP field.

Step 3

Check the check boxes and click the radio buttons next to the configuration options you want to compare against the recommended template.

Step 4

Click Run.

Step 5

In the Progress Details... area, click Click Here to Enter Credentials.

Step 6

In the Credentials Window dialog box, enter the connection parameters and credentials that are required to establish a connection with the network devices.

Step 7

Click Submit.

Step 8

(Optional) To cancel the workflow, click Click Here to Cancel the Running Workflow in the Progress Details... window.

Step 9

(Optional) Check the check boxes next to the interfaces that you want to analyze, and click Submit.

Step 10

(Optional) Click Show Results Summary for details of the configuration evaluation.

Troubleshoot Endpoint Posture Failure

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > General Tools > Posture Troubleshooting.

Step 2

Enter the information in the appropriate fields.

Step 3

Click Search.

Step 4

To find an explanation and determine a resolution for an event, select the event in the list and click Troubleshoot.

Session Trace Test Cases

This tool allows you to test policy flows in a predicable way to check and verify the way that the policy is configured, without needing to have real traffic originate from a real device.

You can configure the list of attributes and their values to be used in a test case. These details are used to perform interactions with the Policy system to simulate the run-time invocation of the policy.

The attributes can be configured by using dictionaries. All the dictionaries that are applicable to Simple RADIUS authentication are listed in the Attributes field.


Note

You can configure test cases only for Simple RADIUS authentication.

Configure a Session Trace Test Case

Before you begin

To perform the following task, you must be a Super Admin or System Admin.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > General Tools > Session Trace Test Cases.

Step 2

Click Add.

Step 3

In the Test Details tab, enter a name and description for the test case.

Step 4

Select one of the predefined test cases or configure the required attributes and their values. The following predefined Test Cases are available:

  • Basic Authenticated Access

  • Profiled Cisco Phones

  • Compliant Devices Access

  • Wi-Fi Guest (Redirect)

  • Wi-Fi Guest (Access)

After you select a predefined test case, Cisco ISE automatically populates the relevant attributes for the test case. You can use the default values of these attributes or select a value from the displayed options. You can also add additional custom attributes to the test case.

The attributes and the values that you add to the test case are listed in the Text field (below the Custom Attributes field). When you edit the content in the Text field, Cisco ISE checks the validity and syntax of the updated content.

You can view the summary of all the attributes at the bottom of the Test Details window.

Step 5

Click Submit .

Cisco ISE validates the attributes and their values and indicates errors, if any, before saving the test details.

Step 6

In the Test Visualizer tab, select the node on which you want to run this Test Case.

Note

 

Only the nodes with Policy Service persona are displayed in the ISE Node drop-down list.

Click User Groups/Attributes to retrieve the groups and attributes for a user from an external identity store.

Step 7

Click Execute.

Cisco ISE executes the Test Case and displays the step-by-step results of the test case in a tabular format. It displays the policy stages, matching rules, and result objects. Click the green icon to view the details for each step.

Step 8

(Optional) Click the Previous Test Executions tab to view the results of previous test executions. You can also select and compare any two test cases. Cisco ISE displays the comparative view of the attributes for each test case in a tabular format.

Step 9

You can launch the Session Trace Test Case tool from the RADIUS Live Logs window. You can select an entry on the Live Logs window and click the Actions icon (in the Details column) to launch the Session Trace Test Case tool. Cisco ISE extracts the relevant attributes and their values from the corresponding log entry. You can modify these attributes and values, if required, and execute the test case.

TCP Dump Utility to Validate Incoming Traffic

The TCP Dump Utility sniffs packets that you can use to verify if the expected packet has reached a node. For example, when there is no incoming authentication or log indicated in the report, you may suspect that there is no incoming traffic, or that the incoming traffic cannot reach Cisco ISE. In such cases, you can run this tool to validate.

You can configure the TCP dump options and then collect data from the network traffic to help you troubleshoot a network issue.

Use TCP Dump to Monitor Network Traffic

The TCP Dump window lists TCP dump process files that you create. You can create different files for different purposes, run them as needed, and delete them when you don't need them.

You can control the data that is collected by specifying size, number of files, and how long the process runs. If the process finishes before the time limit, and the file is less than the maximum size, and you enabled more than one file, then the process continues and creates another dump file.

You can run TCP dump on more interfaces, including bonded interfaces.


Note

Human-readable format is no longer an option; the dump file is always in raw format.

We support IPv6 connections to the repository.

Before you begin

The Network Interface drop-down list in the TCP Dump window displays only the network interface cards (NICs) that have an IPv4 or IPv6 address configured. By default in VMware, all the NICs are connected, which means that all the NICs have an IPv6 address and are displayed in the Network Interface drop-down list.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > General Tools > TCP Dump.

Step 2

From the Host Name drop-down list, choose the source for the TCP Dump utility.

Step 3

From the Network Interface drop-down list, choose an interface to monitor.

Step 4

In the Filter field, enter a boolean expression on which to filter.

The following are supported standard TCP dump filter expressions:

  • ip host 10.77.122.123

  • ip host ISE123

  • ip host 10.77.122.123 and not 10.77.122.119

Step 5

Enter a File Name for this TCP dump process.

Step 6

From the Repository drop-down list, choose a repository to store TCP dump log files in.

Step 7

From the File Size drop-down list—Select a maximum file size.

If the dump exceeds this file size, a new file opens to continue the dump. The number of times the dump can continue to a new file is limited by the Limit to setting.

Step 8

The Limit to option can be used to limit the number of files that the dump can expand into.

Step 9

The Time Limit option can be used to configure how long a dump runs before ending.

Step 10

Set Promiscuous Mode by clicking On or Off. The default is On.

Promiscuous mode is the default packet sniffing mode in which the network interface passes all traffic to the system’s CPU. We recommend that you leave it set to On.

Save a TCP Dump File

Before you begin

You should have successfully completed the task, as described in Using TCP Dump to Monitor network Traffic section.


Note

You can also access TCP Dump through the Cisco ISE CLI. For more information, see the Cisco Identity Services Engine CLI Reference Guide.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > General Tools > TCP Dump.

Step 2

Click Download, corresponding to the desired location, and then click Save.

Step 3

(Optional) To get rid of the previous dump file without saving it, click Delete.

Compare Unexpected SGACL for an Endpoint or User

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > TrusSsec Tools > Egress (SGACL) Policy.

Step 2

Enter the network device IP address of the TrustSec device whose SGACL policy you want to compare.

Step 3

Click Run.

Step 4

Click User Input Required and modify the fields, as necessary.

Step 5

Click Submit.

Step 6

Click Show Results Summary to view the diagnosis and suggested resolution steps.

Egress Policy Diagnostic Flow

The Egress Policy diagnostic tool uses the process described in the following table:

Process Stage

Description

1

Connects a the device with the IP address that you provided, and obtains the access control lists (ACLs) for each source and destination SGT pair.

2

Checks the egress policy that is configured in Cisco ISE and obtains the ACLs for each source and destination SGT pair.

3

Compares the SGACL policy that is obtained from the network device with the SGACL policy that is obtained from Cisco ISE.

4

Displays the source and destination SGT pair if there is a mismatch. Also, displays the matching entries as additional information.

Troubleshoot Connectivity Issues in a Trustsec-Enabled Network with SXP-IP Mappings

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > Trustsec Tools > SXP-IP Mappings .

Step 2

Enter the IP address of the network device.

Step 3

Click Select.

Step 4

Click Run.

The Expert Troubleshooter retrieves TrustSec SXP connections from the network device and again prompts you to select the peer SXP devices.

Step 5

Click User Input Required, and enter the necessary information, in that field.

Step 6

Check the check box of the peer SXP devices for which you want to compare SXP mappings, and enter the common connection parameters.

Step 7

Click Submit.

Step 8

Click Show Results Summary to view the diagnosis and resolution steps.

Troubleshoot Connectivity Issues in a TrustSec-Enabled Network with IP-SGT Mappings

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > TrustSec Tools > IP User SGT.

Step 2

Enter the information in the fields, as needed.

Step 3

Click Run.

You are prompted for additional input.

Step 4

Click User Input Required and modify the fields, as necessary.

Step 5

Click Submit.

Step 6

Click Show Results Summary to view the diagnosis and resolution steps.

Device SGT Tool

For devices that are enabled with the TrustSec solution, each network device is assigned an SGT value through RADIUS authentication. The Device SGT diagnostic tool connects to the network device (with the IP address that you provide) and obtains the network device SGT value. It then checks the RADIUS authentication records to determine the SGT value assigned most recently. Finally, it displays the Device-SGT pairs in a tabular format, and identifies whether the SGT values are the same or different.

Troubleshoot Connectivity Issues in a TrustSec-Enabled Network by Comparing Device SGT Mappings

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Diagnostic Tools > Trustsec Tools > Device SGT.

Step 2

Enter the information in the fields, as needed.

The default port number for Telnet is 23 and SSH is 22.

Step 3

Click Run.

Step 4

Click Show Results Summary to view the results of the device SGT comparison.

Obtaining Additional Troubleshooting Information

Cisco ISE allows you to download support and troubleshooting information from the Admin portal. You can use the support bundles to prepare diagnostic information for the Cisco Technical Assistance Center (TAC) to troubleshoot problems with Cisco ISE.


Note

The support bundles and debug logs provide advanced troubleshooting information for TAC and are difficult to interpret. You can use the various reports and troubleshooting tools that Cisco ISE provides to diagnose and troubleshoot issues that you are facing in your network.

Cisco ISE Support Bundle

You can configure the logs that you want to be a part of your support bundle. For example, you can configure logs from a particular service to be a part of your debug logs. You can also filter the logs based on dates.

The logs that you can download are categorized as follows:

  • Full configuration database: Contains the Cisco ISE configuration database in a human-readable XML format. When you troubleshoot issues, you can import this database configuration into another Cisco ISE node to re-create the scenario.

  • Debug logs: Captures bootstrap, application configuration, run-time, deployment, public key infrastructure (PKI) information, and monitoring and reporting.

    Debug logs provide troubleshooting information for specific Cisco ISE components. To enable debug logs, see chapter 11 on Logging. If you do not enable the debug logs, all the informational messages (INFO) will be included in the support bundle. For more information, see Cisco ISE Debug Logs.

  • Local logs: Contains syslog messages from the various processes that run on Cisco ISE.

  • Core files: Contains critical information that helps identify the cause of a crash. These logs are created when the application crashes, and includes heap dumps.

  • Monitoring and reporting logs: Contains information about alerts and reports.

  • System logs: Contains Cisco Application Deployment Engine-related (ADE-related) information.

  • Policy configuration: Contains policies configured in Cisco ISE in human-readable format.

You can download these logs from the Cisco ISE CLI by using the backup-logs command. For more information, see the Cisco Identity Services Engine CLI Reference Guide.


Note

For Inline Posture node, you cannot download the support bundle from the Admin portal. You must use the backup-logs command from the Cisco ISE CLI.

If you choose to download these logs from the Admin portal, you can do the following:

  • Download only a subset of logs based on the log type, such as debug logs or system logs.

  • Download only the latest n number of files for the selected log type. This option allows you to control the size of the support bundle and the time taken for download.

Monitoring logs provide information about the monitoring, reporting, and troubleshooting features. For more information about downloading logs, see Download Cisco ISE Log Files.

Support Bundle

You can download the support bundle to your local computer as a simple tar.gpg file. The support bundle will be named with the date and time stamps in the format ise-support-bundle_ise-support-bundle-mm-dd-yyyy--hh-mm.tar..gpg. The browser prompts you to save the support bundle to an appropriate location. You can extract the content of the support bundle and view the README.TXT file, which describes the contents of the support bundle, as well as how to import the contents of the ISE database if it is included in the support bundle.

Download Cisco ISE Log Files

You can download the Cisco ISE log files to look for more information while troubleshooting issues in your network.

You can also download system logs that include ADE-OS and other log files to troubleshoot installation and upgrade issues.

While downloading a support bundle, instead of entering an encryption key manually, you can choose to use a public key for encryption. If you choose this option, Cisco PKI will be used for encryption and decryption of the support bundle. Cisco TAC maintains the public and private keys. Cisco ISE uses the public keys to encrypt the support bundle. Cisco TAC can decrypt the support bundle using the private keys. Use this option if you want to provide the support bundle to Cisco TAC for troubleshooting. Use the shared key encryption if you are going to troubleshoot the issues on premise.

Before you begin

  • You must have Super Admin or System Admin privileges to perform the following task.

  • You should have configured the debug logs and debug log levels.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Download Logs > Appliance Node List.

Step 2

Click the node from which you want to download the support bundles.

Step 3

In the Support Bundle tab, choose the parameters that you want to be populated in your support bundle.

If you include all the logs, your support bundle will be excessively large and the download will take a long time. To optimize the download process, choose to download only the most recent n number of files.

Step 4

Enter the From and To dates for which you want to generate the support bundle.

Step 5

Choose one of the following:

  • Public Key Encryption: Choose this option if you want to provide the support bundle to Cisco TAC for troubleshooting purposes.
  • Shared Key Encryption: Choose this option if you want to troubleshoot the issues locally on premise. If you choose this option, you must enter the encryption key for the support bundle.

Step 6

Enter and re-enter the encryption key for the support bundle.

Step 7

Click Create Support Bundle.

Step 8

Click Download to download the newly-created support bundle.

The support bundle is a tar.gpg file that is downloaded to the client system that is running your application browser.

What to do next

Download debug logs for specific components.

Cisco ISE Debug Logs

Debug logs provide troubleshooting information for various Cisco ISE components. Debug logs contain critical and warning alarms generated over the last 30 days, and information alarms generated over the last seven days. While reporting problems, you might be asked to enable these debug logs and send them for diagnosis and resolution of your problems.


Note

Enabling debug logs with heavy load (such as monitoring debug logs) will generate alarms about high load.

Cisco ISE Components and Corresponding Debug Logs

Table 7. Components and Corresponding Debug Logs
Component Debug Log
Active Directory ad_agent.log
Cache Tracker tracking.log
Entity Definition Framework (EDF) edf.log
JMS ise-psc.log
License ise-psc.log
Notification Tracker tracking.log
Replication-Deployment replication.log
Replication-JGroup replication.log
Replication Tracker tracking.log
RuleEngine-Attributes ise-psc.log
RuleEngine-Policy-IDGroups ise-psc.log
accessfilter ise-psc.log
admin-infra ise-psc.log
boot-strap wizard ise-psc.log
cisco-mnt ise-psc.log
client ise-psc.log
cpm-clustering ise-psc.log
cpm-mnt ise-psc.log
epm-pdp ise-psc.log
epm-pip ise-psc.log
anc ise-psc.log

anc

ise-psc.log
ers ise-psc.log
guest ise-psc.log

Guest Access Admin

guest.log

Guest Access

guest.log

MyDevices

guest.log

Portal

guest.log

Portal-Session-Manager

guest.log

Portal-web-action

guest.log

guestauth ise-psc.log
guestportal ise-psc.log
identitystore-AD ise-psc.log
infrastructure ise-psc.log
ipsec-api api-service.log
ipsec-ui ise-psc.log
mdm ise-psc.log
mdm-pip ise-psc.log
mnt-report reports.log
mydevices ise-psc.log
nsf ise-psc.log
nsf-session ise-psc.log
org-apache ise-psc.log
org-apache-cxf ise-psc.log
org-apache-digester ise-psc.log
posture ise-psc.log
profiler profiler.log
provisioning ise-psc.log
policy-engine ise-psc.log
prrt-JNI prrt-management.log
runtime-AAA prrt-management.log
runtime-config prrt-management.log
runtime-logging prrt-management.log
sponsorportal ise-psc.log
swiss ise-psc.log
telemetry sch.log

Configure Debug Wizard by Function

The Debug wizard contains debug templates that you can use to troubleshoot issues on Cisco ISE nodes. You can configure debug profiles and the debug logs.

In the Debug Profile Configuration window, you can configure the debug log severity level for individual components inside the template.

In the Debug Log Configuration window, you can configure the severity levels for debug logs. Debug logs capture bootstrap, application configuration, runtime, deployment, monitoring, reporting, and public key infrastructure (PKI) information.


Note

  • The per-node log levels take precedence over Debug wizard profiles.

  • When enabling multiple profiles that edit the same component, the higher log level takes precedence, where trace has the highest priority.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Debug Wizard > Debug Profile Configuration to configure a debug profile.

Step 2

To create a new profile, click Add.

Step 3

Enter the Name and Description of the new profile.

Step 4

Check the check boxes adjacent to the components that you want to include in the profile, and set the corresponding Log Level for each of the components.

Step 5

Click Save.

Step 6

To enable the ISE node immediately, click Enable. Otherwise click Do it Later.

Step 7

If you click Enable, check the check boxes adjacent to the ISE nodes for which you want to enable the profile.

Step 8

Click Save.

Step 9

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Debug Wizard > Debug Log Configuration to configure a debug log.

Step 10

Click a radio button to choose a node.

Step 11

Click a radio button to choose a component.

Step 12

Click Edit to change the Component Name, Log Level, Description and Log File Name of a component.

Step 13

Click Save.

Download Debug Logs

Before you begin

To perform the following task, you must be a Super Admin or System Admin.

Procedure

Step 1

In the Cisco ISE GUI, click the Menu icon () and choose Operations > Troubleshoot > Download Logs > Appliance Node List.

Step 2

From the Appliance node list, click the node for which you want to download the debug logs.

Step 3

Click the Debug Logs tab.

A list of debug log types and debug logs is displayed. This list is based on your debug log configuration.

Step 4

Click the log file that you want to download and save it to the system that is running your client browser.

You can repeat this process to download other log files as needed. The following are the additional debug logs that you can download from the Debug Logs window:

  • isebootstrap.log: Provides bootstrapping log messages

  • monit.log: Provides watchdog messages

  • pki.log: Provides third-party crypto library logs

  • iseLocalStore.log: Provides logs about the local store files

  • ad_agent.log: Provides Microsoft Active Directory third-party library logs

  • catalina.log: Provides third-party logs