The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The pages accessible from the Downloads menu allow you create and/or manage:
■Search result message data CSVs
You can download message data in two ways:
■From the Messages page, as described in Download Search Results. Use this option if you want to download specific filtered data or data for a longer time period. It will create a CSV file of the data for messages in the current search and filter results.
■From the Downloads > Messages tab, as described below. This is useful if you want to download all message data from a specific time period such as the Last 24 hours, Last 7 days, or a specific day or week.
To create and download a CSV of your message data from the Downloads page:
1. Select Downloads > Messages.
3. In the dialog that displays, select the date range you want to create a download for, then click Create CSV.
4. When your download is ready, download the file by clicking the Download icon under the Actions column.
Super-admin and admin users can request EML downloads from the expanded message view. Small downloads happen immediately; larger downloads are available from the Downloads page until they are downloaded or for 7 days, whichever comes first. Files can be downloaded one time from the Downloads page. You can reach the Downloads page directly from Downloads > Download EML.
To request and download an EML file:
1. When you have a message expanded, click the Request EML Download button. Smaller messages are downloaded immediately.
2. For slower downloads, a banner indicating that your request is in progress appears. Click the text to be taken to the Downloads: Download EML page.
3. When your download is ready, download your file by clicking the Download icon under the Actions column.
If a remediation error occurs, a notification is shown under the Notifications (bell icon) menu. The remediation error log allows you to investigate any remediation failures for individual mailboxes. For example, a Move to Trash request could be unsuccessful if the message had already been deleted by the mailbox owner. The remediation error log would show this as Resource is not found.
You can request an error log download directly from a notification by expanding the notification and clicking Request Download.
Alternatively, complete the following steps to create and download a remediation error log:
1. Select Downloads > Remediation Error Log.
3. In the dialog that displays, select the date range you want to create a download for, then click Create CSV.
4. When your download is ready, download the file by clicking the Download icon under the Actions column.