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This chapter provides a listing of problems or common error messages that you might see when using the Device Manager and provides actions that you can take to resolve the issues.
Resolution: Verify that the Device Manager has a valid certificate. (See Certificate Installation.)
See Certificate Installation page 2-5.
– Verify that the WiFi parameters (SSID and passphrase) match the WiFi configuration on the router.
– Ensure that there is no third-party wireless client tool controlling the WiFi interface. For example, if you are using a third-party client tool (such as Intel PROSet Wireless Client Tool), change the settings from that tool to enable Windows to manage the WiFi interface.
Cause: This message appears when the application cannot find a valid certificate. When this condition occurs, the Certificate Configuration page opens to display the currently installed certificate.
Verify that the clock is set to the correct time, otherwise the certificate will not be honored.
See Certificate Installation for details on installing certificates.
Cause: The Device Manager cannot create a WiFi profile on the laptop on which it resides because third-party software has control of the laptop WiFi adapter. Additionally, the Device Manager cannot control WiFi through Windows API.
Resolution: Disable the third-party software and enable Windows to manage the WiFi interface.
Cause: IPv6 peer was not found.
Resolution: Enable the IPv6 link local address on the CGR 1000 so that it will respond to an Auto-Discovery from the Device Manager.
See Cisco 1000 Series Connected Grid Routers Unicast Routing Software Configuration Guide.
Cause: The work authorization does not fall within the expected time, serial, and role requirements.
Resolution: Contact the CG-NMS admin to resubmit the work order.
Resolution: Verify that the certificates for the Device Manager and CGR 1000 match and check the System time setting on the Device Manager and CGR 1000.