About Call Home
Call Home provides an email and HTTPS based notification for critical system policies. A range of message formats are available for compatibility with pager services or XML-based automated parsing applications. You can use this feature to page a network support engineer, or email a Network Operations Center. You can also use Cisco Smart Call Home services to generate a case with the Technical Assistance Center. The Call Home feature can deliver alert messages containing information about diagnostics and environmental faults and events.
The Call Home feature can deliver alerts to multiple recipients, referred to as Call Home destination profiles. Each profile includes configurable message formats and content categories. A predefined destination is provided for sending alerts to the Cisco TAC, however you also can define your own destination profiles. When you configure Call Home to send messages, the appropriate CLI show command is executed and the command output is attached to the message. Call Home messages are delivered in the following formats:
Short text format which provides a one or two line description of the fault that is suitable for pagers or printed reports.
Full text format which provides fully formatted message with detailed information that is suitable for human reading.
XML machine-readable format that uses Extensible Markup Language (XML) and Adaptive Messaging Language (AML) XML schema definition (XSD). The AML XSD is published on the Cisco.com website at http://www.cisco.com. The XML format enables communication with the Cisco Systems Technical Assistance Center.
The Call Home feature is enabled by default. The Cisco TAC-1 profile is created after the device starts. The default Call Home settings that includes destination address, transport methods, alert-group subscriptions, and more are saved in the CiscoTAC-1 profile. To check the default settings, use the show call-home profile CiscoTAC-1 command.