This information is provided:

• General information: Vendor, version, platform, tags display under the square icon.

  Note	Tags indicate what the Catalyst Center component is used for or is affected by the bundle.

• Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes, configuration notes, and other data about the bundle.

• Contents: Tab that accesses information about the integration flows within the bundle.

• Release Notes: Tab that displays latest release information about the bundle, including its version.

For configuring an existing Destination instance, choose it from the drop-down list in the window and click Activate

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

• Destination to receive events: Choose one of these options:

  • Event Management: When setting up Catalyst Center integration with ServiceNow without using the Cisco Catalyst app, choose the Event Management option. The Event Management option also requires that you have the Event Management plug-in configured within the ServiceNow instance.

  • REST API Endpoint: The REST API Endpoint option can be used with the Cisco Catalyst app. Data is sent to a REST API endpoint within the Cisco Catalyst app with the REST API Endpoint option.

  • Generic REST Endpoint in ServiceNow: For the Generic REST Endpoint in ServiceNow option, you can send the data to a different staging table in ServiceNow.

  For detailed information about integrating Catalyst Center with ServiceNow, see the Cisco Catalyst Center ITSM Integration Guide.

• Destination URI: Enter a destination Uniform Resource Identifier (URI) for the Generic REST Endpoint in ServiceNow option. This field is mandatory for this option.

After entering this information, proceed to the next step.

This information is provided:

• General information: Vendor, version, platform, and tags are displayed under the square icon.

  Note	Tags indicate what the Catalyst Center component is used for or is affected by the bundle.

• Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes, configuration notes, and other data about the bundle.

• Contents: Tab that provides access to information about the integration flows within the bundle.

  Note	For the Endpoint Attribute Retrieval with ITSM (ServiceNow) bundle, access is provided to the Scheduler for ServiceNow Asset Sync integration flow.

• Release Notes: Tab that displays latest release information about the bundle, including its version.

For the Endpoint Attribute Retrieval with ITSM (ServiceNow) bundle, a link to the Scheduler for ServiceNow Asset Sync integration flow appears. Click the link to do these tasks:

• Review the Description, Tags, How to Use this Flow, and scheduler.

• Click Run Now (to run the scheduler now), Run Later (to schedule for a later time), or Recurring (to set up a recurring schedule).

  For Run Later, you must select a date, time, and time zone. For Recurring, you must set a repeating interval (daily or weekly), an interval duration (minutes or hours), and a start and end date.

• Click Schedule to enable the scheduler.

  Important

  Only configure and enable an integration flow schedule after you have finished configuring the bundle itself as described in these steps. You can configure and enable an integration flow schedule by returning to this view and clicking Schedule or by choosing Platform > Developer Toolkit > Integration Flows > Scheduler for ServiceNow Asset Sync.

For the other bundles, Network Issue Monitor and Enrichment for ITSM (ServiceNow) and Automation events for ITSM (ServiceNow), there is no link to an integration flow. Only information about integration flows is displayed.

To configure an existing ServiceNow instance, choose it from the drop-down list and click Activate.

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

• Host name: Hostname for the ServiceNow system.

• Username: Username required to access the ServiceNow system.

• Password: Password required to access the ServiceNow system.

After a successful test of connectivity to the server, continue to the next step.

This information is provided:

• General information: Vendor, version, platform, tags displayed under the square icon.

  Note	Tags indicate what the Catalyst Center component is used for or is affected by the bundle.

• Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes, configuration notes, and other data about the bundle.

• Contents: Tab that accesses the integration flows that make up the bundle, or provides information about the integration flows that make up the bundle.

• Release Notes: Tab that displays latest release information about the bundle, including its version.

Review the list of available integration flows (links) under the header. For detailed information about integration flows and their purpose, see Work with integration flows.

• Review the Description, Tags, How to Use this Flow, and scheduler.

• Click Run Now (to run the scheduler now), Run Later (to schedule for a later time), or Recurring (to set up a recurring schedule).

  For Run Later, you need to select a date, time, and time zone. For Recurring, you need to set a repeating interval (daily or weekly), an interval duration (minutes or hours), and a start and end date.

• Click Schedule to enable the scheduler.

  Important

  Only configure and enable an integration flow schedule, after you have finished configuring the bundle itself as described in this procedure. You can configure and enable an integration flow schedule by returning to this view and clicking Schedule. Or, click the View Flows link in the Configure Basic ITSM (ServiceNow) CMDB synchronization slide-in pane (see the next steps). Or, click the menu icon and choose Platform > Developer Toolkit > Integration Flows > Schedule to Publish Inventory Details-ServiceNow Connector.

A configuration slide-in pane appears. Review the CMDB synchronization information.

To configure an existing setting, choose it from the drop-down menu in the window and click Next.

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

Click Next.

• Hostname: Hostname or IP address of the ServiceNow server.

• Username: Username for access to the ServiceNow server.

• Password: Password for access to the ServiceNow server.

Click Check Connectivity to check access to the ServiceNow server.

Click Next.

To configure an existing instance, choose it from the drop-down menu in the window and click Configure.

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

Click Next.

• Destination Type: There are two discovery source options to choose from:

  • Synchronize device inventory directly with CMDB

  • Post device inventory details to a staging table

  Note	With a staging table, you can take the values from the table and map it to a ServiceNow CMDB.

• Destination URI: Uniform Resource Indicator (URI) of the ServiceNow server (CMDB) or staging table.

Click Next.

Clicking the top check box in the Select Inventory Data Fields window will select all of the inventory data fields for synchronization. Click this top check box if you want to sync all of the inventory data fields. Otherwise, review and click a check box at a time to create a smaller subset of inventory data fields for synchronization.

The Select Inventory Data Fields window consists of these columns:

• Name: Name of the inventory data field.

• Description: Brief description of the inventory data field.

• Is Attribute/Is Reference: Whether the inventory data field is an attribute or a reference. A reference data field is used to create a relationship between two tables in a database. An attribute data field is used to add more data to a table in a database.

To change a data field's default designation, just click the desired data field designation (Attribute or Reference).

After selecting the data fields to be synchronized and whether the data field is an attribute or reference, click Next.

Device families are the Catalyst Center device classifications (for example, Unified AP, Routers, Wireless Controller, Switches, and Hubs), where the inventory attributes/references mapping to ServiceNow is already available in the existing Cisco Catalyst application in ServiceNow. The type and number of device families can vary depending upon the different Cisco devices in the user's network.

CI classes are the database tables for ServiceNow (for example, cmdb_ci_wap_network, cmdb_ci_ip_router, and cmdb_ci_ip_switchr). The CI Class column in the GUI window above is used to map the CI classes to their respective device families.

This table displays the Catalyst Center default CI classes for each device family. The default CI classes can be modified by the user. In case of other device families not listed below, Cisco will not have any default values specified in the CI Class column. The ServiceNow application user needs to either manually create the corresponding CI Classes and attributes/references mapping or use a pre-existing CI class a 'parent' CI class.

After accepting or updating the information in this window, click Next.

Configure these values:

• Enter Discovery Source: Enter the same value as previously selected or keep the value at its default, Other Automated.

  • Synchronize device inventory directly with CMDB

  • Post device inventory details to a staging table

  Note	Other Automated is a preconfigured value for the discovery source attribute in an OOB ServiceNow instance. This is the value that indicates the data source from where the ServiceNow CI was discovered. As a default, Cisco uses one of the existing preconfigured values for the integration.

• Enter the Max Limit: Maximum number of devices that can be synchronized in an iteration (single API call).

After entering the above information, click Next.

After reviewing the information, click Configure.

For a successful configuration, you receive a Done! Bundle Configured message.