Unity Connection Personal Communication Assistant Error Message with Media Master

Introduction

This document describes a problem encountered with the Personal Communication Assistant, which is a tool provided by Unity Connection that gives you options in order to make modifications to individual mailboxes. The tool can be accessed at this URL: https://<IPAddressUC>\ciscopca.

Problem

If you use Java 7, Update 60 when you attempt to change the greeting with the Media Master in Unity Connection Personal Communication Assistant (PCA), you receive this error:

Solution

In order to fix this issue, you must seek Cisco Technical Assistance Center (TAC) assistance.

However, here is the process that might be used to fix the issue:

Process to be run from the Root:


1. cd /common

2. setenforce 0

3. mkdir patch_mediamaster

4. cd patch_mediamaster

5. sftp user@ipaddress

6. get applet.tar

7. bye

8. tar -xzvf applet.tar

9. Take a backup of the original files (Not all commands will work: It will backup
either Taos-LOG-A or Taos-LOG-B. Can proceed as long as there is one back up)

   - cp /common/log/taos-log-a/tomcat/webapps/ciscopca/mediamaster/controls/signed-
     cisco-unity-mediamaster-applet.jar /common/log/taos-log-a/tomcat/webapps/
     ciscopca/mediamaster/controls/signed-cisco-unity-mediamaster-applet.jar.ORIGINAL

   - cp /common/log/taos-log-a/tomcat/webapps/cuadmin/mediamaster/controls/signed-cisco
   -unity-mediamaster-applet.jar /common/log/taos-log-a/tomcat/webapps/cuadmin/
    mediamaster/controls/signed-cisco-unity-mediamaster-applet.jar.ORIGINAL

   - cp /common/log/taos-log-b/tomcat/webapps/ciscopca/mediamaster/controls/signed-
     cisco-unity-mediamaster-applet.jar /common/log/taos-log-b/tomcat/webapps/
     ciscopca/mediamaster/controls/signed-cisco-unity-mediamaster-applet.jar.ORIGINAL

   - cp /common/log/taos-log-b/tomcat/webapps/cuadmin/mediamaster/controls/signed-
     cisco-unity-mediamaster-applet.jar /common/log/taos-log-b/tomcat/webapps/cuadmin/
     mediamaster/controls/signed-cisco-unity-mediamaster-applet.jar.ORIGINAL

10. Copy patch files to the location :  NOTE YOU NEED TO BE IN THIS DIRECTORY /
common/patch_mediamaster to run this

    cp sign* /common/log/taos-log-a/tomcat/webapps/ciscopca/mediamaster/controls/
    cp sign* /common/log/taos-log-b/tomcat/webapps/ciscopca/mediamaster/controls/
    cp sign* /common/log/taos-log-a/tomcat/webapps/cuadmin/mediamaster/controls/
    cp sign* /common/log/taos-log-b/tomcat/webapps/cuadmin/mediamaster/controls/


11. Restart Tomcat

controlcenter.sh "Cisco Tomcat" restart

12. setenforce 1

13. Clear browser cookies and history

These are the defects that are fixed by this patch:

• Cisco bug ID CSCug57088- Cisco PCA Greetings Page Java Errors with JRE 7
• Cisco bug ID CSCuo44795 - Media Master Java Error: Missing Required Permission manifest attribute
• Cisco bug ID CSCuo66204 - UC: Media Master issue
• Cisco bug ID CSCuo94694 - Media Master jar signing Certificate expiry issue
• Cisco bug ID CSCue74920 - Media Master Playback& Recording and Help not working with win 7/java 7

In addition to this fix, you might still need to adjust the Java security settings in this way:

1. Choose Start > Control Panel > Java.
   
   
2. Click the Security tab.
   
   
3. Click Edit Site List.
   
   
4. Enter https://<UnityConnection IP Address>:8443 in the Location field.
   
   
5. Click Add.
   
   
6. Reduce the security level to Medium.