Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Data Sheets

• Cisco Unified IP Interactive Voice Response 9.0 Data Sheet 10-Aug-2014
• Cisco Unified IP Interactive Voice Response 8.5 Data Sheet 14-Jan-2016
• Cisco Unified IP Interactive Voice Response 8.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 7.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response Data Sheet 07-Aug-2017

End-of-Life and End-of-Sale Notices

Most Recent

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 12.0 20-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified IP Interactive Voice Response 12.0 14-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.0 14-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.5 11-Jan-2019
• EoS/EoL for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications 10-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IPIVR 10.x 10-Jul-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IPIVR 10.x 10-Jul-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 9.0 16-Feb-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 7.0 25-Oct-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 6.0 25-Oct-2010

Field Notices

Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

• Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 26-Jun-2020
• Field Notice: FN - 64240 - Unified Contact Center Express (UCCX) LiveData Stabilization Enhancements - Software Upgrade Recommended 13-Oct-2017
• Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

Security Advisories, Responses and Notices

• Cisco Unified Customer Voice Portal Information Disclosure Vulnerability 01-Jul-2020
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011

Design TechNotes

• IPCC Express IP/IVR FAQ 14-Dec-2011

Install and Upgrade TechNotes

• IPCC Express IP/IVR FAQ 14-Dec-2011

Configuration Examples and TechNotes

• How do I Change the Maximum Time for Calls in Queue? 30-Sep-2014
• IP IVR Load Balance - Translation Route to VRU Node 22-Oct-2018
• IPCC Express IP/IVR FAQ 14-Dec-2011
• Recommended Trace Levels for IVR Translation Routing 03-Oct-2008
• Setting Up, Viewing, and Collecting Cisco IPCC Express Traces 30-Nov-2005
• VoIP with IVR 17-Jan-2007

Support FAQ

• IPCC Express IP/IVR FAQ 14-Dec-2011

Troubleshooting TechNotes

• ICM Drops Translation Route to IP IVR Calls 02-Oct-2014
• IP IVR Fails to Route Calls from the ICM - Script Name Issue 08-Apr-2014
• IP IVR Load Balance - Translation Route to VRU Node 22-Oct-2018
• Recommended Trace Levels for IVR Translation Routing 03-Oct-2008
• Setting Up, Viewing, and Collecting Cisco IPCC Express Traces 30-Nov-2005