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Workforce Productivity for Retail

Transform your workforce

Today's customers are increasingly demanding. They want knowledgeable associates, a frictionless service experience, and personal attention. Our solutions offer continuous access to new levels of customer, associates, business, and inventory data. With it you can identify innovative ways of serving customers while improving how associates work.

Drive operational excellence and productivity

Empower employees

Use collaboration, mobile, and video technologies to give your workforce updates, procedures, sales offers, and more.

Virtualize service and support

Allow in-store customers to connect with virtual experts anytime, anywhere, to get in-depth product or service information.

Reduce staffing and training

Use customer data to staff your store better. Improve employee turnover with on-demand staff training.

Digitize and automate work flows

Reduce management costs by digitally enabling associates' tools and resources.

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Get Workforce Productivity for Retail to...

Manage staff better with real-time analytics

Help optimize staffing levels based on shopper behavior and how busy the store is at different times.

Turn your associates into trusted advisors

Bring expert knowledge to the forefront. Deliver a consistent customer and employee collaboration experience across multiple touch points and devices.

Increase business agility

Implement HD video conferencing and a video portal. Deliver on-demand staff training, share information rapidly, and collaborate between stores. 

Simplify file sharing and collaboration

Make it easy for store associates to complete tasks like merchandising, operations, and inventory management with mobile and desktop tools.

Upgrade your contact center

Enable quick authentication and efficient routing to the best agent.

Transforming associate productivity

Create an in-store customer-first experience with the right technologies.