Today's customers are increasingly demanding. They want knowledgeable associates, a frictionless service experience, and personal attention. Our solutions offer continuous access to new levels of customer, associates, business, and inventory data. With it you can identify innovative ways of serving customers while improving how associates work.
Use collaboration, mobile, and video technologies to give your workforce updates, procedures, sales offers, and more.
Use customer data to staff your store better. Improve employee turnover with on-demand staff training.
Allow in-store customers to connect with virtual experts anytime, anywhere, to get in-depth product or service information.
Reduce management costs by digitally enabling associates' tools and resources.
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"With our distributed workforce, video has been a vital and natural way to keep people connected and productive… Cisco taught me how easy the video experience can be. It’s simple and people get it, which is part of the reason why video is the norm here."Jay Moran, Vice President of Technical Operations, Cimpress
Help optimize staffing levels based on shopper behavior and how busy the store is at different times.
Bring expert knowledge to the forefront. Deliver a consistent customer and employee collaboration experience across multiple touch points and devices.
Implement HD video conferencing and a video portal. Deliver on-demand staff training, share information rapidly, and collaborate between stores.
Make it easy for store associates to complete tasks like merchandising, operations, and inventory management with mobile and desktop tools.
Enable quick authentication and efficient routing to the best agent.