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Workforce Productivity for Retail

Transform your workforce

Transform your workforce

Today's customers are increasingly demanding. They want knowledgeable associates, a frictionless service experience, and personal attention. Our solutions offer continuous access to new levels of customer, associates, business, and inventory data. With it you can identify innovative ways of serving customers while improving how associates work.

Drive operational excellence and productivity

Empower employees

Empower employees

Use collaboration, mobile, and video technologies to give your workforce updates, procedures, sales offers, and more.

Improve staffing and training

Reduce staffing and training

Use customer data to staff your store better. Improve employee turnover with on-demand staff training.

Virtualize service and support

Virtualize service and support

Allow in-store customers to connect with virtual experts anytime, anywhere, to get in-depth product or service information.

Digitize and automate work flows

Digitize and automate work flows

Reduce management costs by digitally enabling associates' tools and resources.

Cimpress uses video to engage workforce

Cimpress

"With our distributed workforce, video has been a vital and natural way to keep people connected and productive… Cisco taught me how easy the video experience can be. It’s simple and people get it, which is part of the reason why video is the norm here."

Jay Moran, Vice President of Technical Operations, Cimpress

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Manage staff better

Manage staff better with real-time analytics

Help optimize staffing levels based on shopper behavior and how busy the store is at different times.

Turn your associates into trusted advisors

Turn your associates into trusted advisors

Bring expert knowledge to the forefront. Deliver a consistent customer and employee collaboration experience across multiple touch points and devices.

Increase business agility

Increase business agility

Implement HD video conferencing and a video portal. Deliver on-demand staff training, share information rapidly, and collaborate between stores. 

Simplify file sharing and collaboration

Simplify file sharing and collaboration

Make it easy for store associates to complete tasks like merchandising, operations, and inventory management with mobile and desktop tools.

Upgrade your contact center

Upgrade your contact center

Enable quick authentication and efficient routing to the best agent.

Transforming associate productivity

Transforming associate productivity

Create an in-store customer-first experience with the right technologies.

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