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Enable associates to meet customers in-aisle

By extending digital services in a physical store environment, retail associates can quickly serve the customer through AI, collaboration, and bot technology and deliver a connected, continuous, and capability-rich digital experience and shopping journey. Self-service and automated workflows also improve associate productivity.

Our approach to solving your challenge

Leverage our full-scale partner ecosystem to meet your retail objectives.

Featured Resources

See our tips on how to boost retail revenue through associate engagement.

Associates drive retail loyalty

Empower your retail associates as another channel for consumers to engage with your retail brand

The future of retail associates

Read about how technology empowers retail associates to deliver an improved customer experience. (PDF - 80 KB)

In-aisle customer experience capabilities

Location services

Improve in-store consumer engagement by leveraging retail associates with intelligent routing and ‘help me now’ services.

Asynchronous messaging

Extend digital services with a voice messaging experience either in-store or to an omni-channel contact center solution

Automation

Associate productivity and store efficiency are powered by self-service and automated workflows with AI and bots

Integrated view

Provide a consistent customer view for employees that increases first contact resolution and customer satisfaction