Continual access to levels of customer, store, business, and inventory data is key for last mile opportunities. Enhance effectiveness and productivity of in-store associates by ensuring they have the right information, at the right time, for whatever the customer might need.
“With the improved visibility afforded by the platform, we can see how well each agent is handling calls. Armed with this information, supervisors are able to coach and mentor agents and provide feedback to optimize the customer experience.”Director of operations and analytics, Office Depot. Inc.