Associate Experience
Associates transform the retail environment
Continual access to levels of customer, store, business, and inventory data is key for last mile opportunities. Enhance effectiveness and productivity of in-store associates by ensuring they have the right information, at the right time, for whatever the customer might need.
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Capabilities and solutions
Assisted selling
Equip associates to deliver a personalized and contextual customer experience.
Digital training and communication
Help enable staff communication across locations. Provide a platform for delivering and consuming training sessions.
Mobile point of sale and line busting
Reduce wait times and give customers a positive lasting impression by providing check-out anywhere in the store, curbside, or when delivering orders.
Multi-channel fulfillment
Enable store associates to fill and deliver customer orders quickly and accurately.
Featured Resources
Four tips for associate engagement
Cisco explains how leveraging retail associates in-store only increases retail revenue. (PDF - 80 KB)
Boost retail revenue
See four tips for strengthening associate engagement and improving your retail results.
Strengthen your greatest asset
Empower your associates with data and digital tools to maximize operational efficiency.
Collaboration in retail
Retail teams can work more intuitively with digital and collaboration tools. (PDF - 326 KB)
Office Depot, Inc.: Contact center efficiency from the cloud
“With the improved visibility afforded by the platform, we can see how well each agent is handling calls. Armed with this information, supervisors are able to coach and mentor agents and provide feedback to optimize the customer experience.”
Director of operations and analytics, Office Depot. Inc.
More resources
White paper
Infographic
- Customer experience and revenue (PDF - 204 KB)
Video
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