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Associate Experience

Associates transform the retail environment

Continual access to levels of customer, store, business, and inventory data is key for last mile opportunities. Enhance effectiveness and productivity of in-store associates by ensuring they have the right information, at the right time, for whatever the customer might need.

Capabilities and solutions

Assisted selling

Equip associates to deliver a personalized and contextual customer experience.

Digital training and communication

Help enable staff communication across locations. Provide a platform for delivering and consuming training sessions.

Mobile point of sale and line busting

Reduce wait times and give customers a positive lasting impression by providing check-out anywhere in the store, curbside, or when delivering orders.

Multi-channel fulfillment

Enable store associates to fill and deliver customer orders quickly and accurately.

Featured Resources

Four tips for associate engagement

Cisco explains how leveraging retail associates in-store only increases retail revenue. (PDF - 80 KB) 

Boost retail revenue

See four tips for strengthening associate engagement and improving your retail results.

Strengthen your greatest asset

Empower your associates with data and digital tools to maximize operational efficiency.

Collaboration in retail

Retail teams can work more intuitively with digital and collaboration tools. (PDF - 326 KB) 

Office Depot, Inc.: Contact center efficiency from the cloud

With the improved visibility afforded by the platform, we can see how well each agent is handling calls. Armed with this information, supervisors are able to coach and mentor agents and provide feedback to optimize the customer experience.

Director of operations and analytics, Office Depot. Inc.

More resources

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