Associate Experience
Associates transform the retail environment
Continual access to levels of customer, store, business, and inventory data is key for last mile opportunities. Enhance effectiveness and productivity of in-store associates by ensuring they have the right information, at the right time, for whatever the customer might need.
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Capabilities and solutions
Customer engagement
Equip associates to deliver a personalized and contextual customer experience.
Mobile point of sale
Reduce wait-times and give customers a lasting positive impression by providing check-out from anywhere in the store, curbside, or at the place of order delivery.
Order fulfillment
Enable associates to quickly and accurately fill and deliver customer orders.
Training and communications
Enable staff communication within a store and between locations and provide a platform for delivering and consuming training.
Featured Resources
Four tips for associate engagement
Cisco explains how leveraging retail associates in-store only increases retail revenue.
A retail associate's day
Cisco helps retail associates operate and manage more efficiently to improve the customer experience.
Understand the customer
Customers can be challenged by emerging retail channels, Cisco offers tips on how to keep them engaged.
Collaboration in retail
Retail teams can work more intuitively with digital and collaboration tools.
Amway call center
“The new Cisco solution will enable Customer Service to move forward on a new platform that is designed to be scalable, extensible, and flexible. This will allow Amway North America Customer Service to provide additional services in a quicker and more agile fashion.”
Rion Hollenback, Corporate Unified Communications Manager, Amway
Take the virtual reality tour
Take a virtual tour of our Connected Cisco Store in San Jose to see our retail solutions in a living, functional store environment.
More resources
White paper
Infographic
- Customer experience and revenue (PDF - 204 KB)
At-a-Glance
- Deliver personal experiences (PDF - 331 KB)
Video
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