"We knew that we had to prioritize patient experience and that our contact center needed to be the starting point for those efforts…We're not only taking appointments with our new Cisco Contact Center solution, but we're also moving into exciting new communications channels that will generate new business opportunities for TBHC."
"One of the things that Webex certainly allows you to do, with the video component of it especially, you can look at them (patients) and know what the impact of your words… You get the sense you're in a setting that you can speak to them directly and know exactly what they're feeling."
"Awesome app. Works perfectly. Last-minute life saver for a medical department to keep in touch daily during treacherous outbreaks."
Webex Meetings User, Source: App Store
"We were using Zoom as our collaboration solution and it was taking 3 to 5 minutes to start every meeting. The doctors were frustrated. We were wasting their time. If we're in a meeting for an extra 5 minutes that's one patient we've lost for the day. So we switched to Webex. Webex is just a much simpler experience."
The Cisco Webex Desk Pro is customizable for remote healthcare settings and clinician offices. It provides medical practitioners with the ability to extend an exceptional remote experience, connect with experts for second opinions, and allows for easy content sharing.
Cisco can help securely connect and enable healthcare providers to deliver patient-centered care with solutions for enhanced clinical experiences, patient collaboration, contact center, telemedicine and more.
Treating patients and solving problems requires clear communication. Bring real-time communication from your phone system and conferencing solutions together with messaging and chat, and integrate with everyday business applications.
Dr. Sarah Plummer, UH Rainbow Babies and Children's Hospital