Customer Collaboration


Contact Center Solutions

Consistently provide easy-to-use, engaging, omnichannel customer experiences.

Overview: Contact Center Solutions


Cisco Unified Contact Center Express

  • Designed for environments with up to 400 agents
  • Sophisticated call routing and contact management
  • Embedded reporting solution
  • Built-in, interactive voice-response capability
  • Integrated outbound call management

Cisco Unified Contact Center Enterprise

  • Intelligent contact routing and call treatment
  • Network-to-desktop computer telephony integration
  • Multichannel contact management over IP
  • Customer segmentation and resource monitoring

Options for Contact Center Solutions

Enhance contact center efficiency with options that build upon the primary products.


Cisco Finesse

  • Contact center agent and supervisor desktop
  • Thin client that doesn’t require client-side installation
  • User-customizable for quick access to multiple sources
  • Simplified development and integration with open APIs

Cisco MediaSense

  • Capture, preservation, and mining of customer conversations
  • Support for analyzing business intelligence from customer interactions
  • Open-standards, network-based platform

Provide Better Customer Care

Deliver personalized omnichannel experiences that satisfy your customers.

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Let Us Help

Explore Omnichannel

Transform to digital business to provide a total customer experience. (PDF - 1.2 MB)

Read the White Paper

Find the Right Cloud Vendor

Learn key criteria for selecting a vendor to host your contact center in the cloud. (PDF - 415 KB)

Read White Paper