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Cisco Catalyst 8200 Series Edge Platforms Data Sheet

Data Sheet

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Updated:March 29, 2021

Get up to 38% off when you upgrade Cisco Catalyst 8000 Edge Platforms. You'll also get a bundled switch or cellular PIM module with your purchase.

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Updated:March 29, 2021
 

 

The Cisco Catalyst 8200 Series Edge Platforms are 5G-ready, cloud edge platforms designed for SASE, multi-layer security and cloud-native agility to accelerate your journey to cloud.

Cisco Catalyst 8200 Series

Cisco® Catalyst® 8200 Series Edge Platforms (Catalyst 8200) with Cisco IOS® XE SD-WAN Software deliver Cisco’s secure, cloud-scale SD-WAN solution for the small branch. The Catalyst 8200 Series is purpose-built for performance and integrated SD-WAN Services along with flexibility to deliver security and networking services together from the cloud or on premises. The Catalyst 8200 Series Edge Platforms have a wide variety of interface options to choose from with backward compatibility to existing WAN, LAN and voice modules. Powered by Cisco IOS XE, fully programmable software architecture, and API support, these platforms can facilitate automation at scale to achieve zero-touch IT capability while migrating workloads to the cloud. Catalyst 8200 Series Edge Platforms also come with Trustworthy Solutions 2.0 infrastructure that secures the platforms against threats and vulnerabilities by an advanced integrity verification and remediation of threats.

The Catalyst 8200 Series Edge Platforms are well suited for small and medium-sized enterprise branch offices at optimal price/performance with integrated SD-WAN services.

Cisco® Catalyst® 8200 Series Edge Platforms are offered in two varieties; C8200L-1N-4T for the small branch with SASE compliant, cloud based security requirements, and C8200-1N-4T for the small to medium branch with requirements for higher throughput, scale and service flexibility. In addition to supporting SASE compliant cloud based security services, C8200-1N-4T also delivers a flexible system of best-of-breed, on-prem, security services through container-based apps, using Cisco’s third-party ecosystem.

Product overview

Product highlights

Table 1.        Product highlights

Product feature

Benefits and description

Multicore processors

  C8200-1N-4T uses an Intel x86 CPU with 8GB memory default
  C8200L-1N-4T uses an Intel x86 CPU with 4GB memory default
  High-performance multicore processors support high-speed WAN connections.
  Dynamic core allocation architecture will repurpose unused cores into forwarding entities as per-user configuration.

Embedded IPsec VPN hardware acceleration

  C8200-1N-4T with up to 1Gbs IPSec traffic
  C8200L-1N-4T with up to 500Mbps IPSec traffic
  Increases scalability for IPSec throughput requirements
  SSL and crypto hardware acceleration

Integrated Gigabit Ethernet ports

  Provides four built-in Ethernet WAN ports
  Platform features two Ethernet ports in Small Form-Factor Pluggable (SFP) and two RJ45 ports, enabling for fiber as well as copper connectivity.

DRAM

  C8200-1N-4T is shipped with 8GB DRAM
  C8200L-1N-4T is shipped with 4GB DRAM.
  Both platforms can be upgraded to 16G and 32G for higher scale and performance.

Flash memory support

  Catalyst 8200 platforms have an integrated on-board 8G flash and it is not upgradeable. M.2 storage provides flash upgrade options.

M.2 storage

  Both the Catalyst 8200 models ships with default 16G M.2 USB for SD-WAN logging and additional storage on the platform. It can be upgraded to 32G M.2 USB and 600G M.2 Non-Volatile Memory Express (NVMe)

Power supply

  Catalyst 8200 platforms use an internal, fixed, AC power supply
  Power over Ethernet (PoE) PSU option is available
  PoE ports added in the Network Interface Module (NIM) slot will require an additional, external, PoE Power supply.

Modularity and form factor

  1RU form factor
  Supports NIM, and Pluggable Interface Module (PIM) slots

Integrated security

  Hardware-anchored Secure Boot and Secure Unique Device Identification (SUDI) support for Plug and Play to verify the identity of the hardware and software

Platform details

Models and configurations

C8200 platform series with 1 NIM slot and 4 x 1-Gigabit Ethernet WAN ports

Figure 1.            

C8200 platform series with 1 NIM slot and 4 x 1-Gigabit Ethernet WAN ports

Tables 2 and 3 detail platform specifications and performance, respectively.

Table 2.        Cisco Catalyst 8200 Series specifications

Model

Description

1G port density

Slots

Memory (DRAM) default

Storage (M.2 SSD) default

C8200-1N-4T

C8200 1RU w/ 1 NIM slot and 4 x 1-Gigabit Ethernet WAN ports

4

1 NIM

1 PIM

8 GB

16 GB

C8200L-1N-4T

C8200L 1RU w/ 1 NIM slot and 4 x 1-Gigabit Ethernet WAN ports

4

1 NIM

1 PIM

4 GB

16 GB

Platform performance

Table 3a     Cisco controller mode (SD-WAN) performance specifications

Feature

C8200-1N-4T

C8200L-1N-4T

SD-WAN IPsec Throughput (1400Bytes, clear text)

Up to 1Gbps

Up to 500Mbps

SD-WAN IPsec Throughput (IMIX*, clear text**)

0.9 Gbps

400Mbps

SD-WAN Overlay Tunnels scale

2500

1500

* IMIX is average packet size of 352 Bytes packet size
**Based on clear text traffic measurement from traffic generator

Table 3b     Cisco autonomous mode (non SD-WAN) performance specifications

Feature

C8200-1N-4T

C8200L-1N-4T

IPv4 Forwarding Throughput (1400Bytes)

Up to 3.8Gbps

Up to 3.8Gbps

IPsec Throughput (1400Bytes, clear text**)

Up to 1Gbps

Up to 500Mbps

Number of IPsec SVTI Tunnels

2500

1500

**Based on clear text traffic measurement from traffic generator

Table 3c     Cisco autonomous mode (non SD-WAN) system scalability

Feature

C8200-1N-4T

C8200L-1N-4T

Number of ACLs per system

4000

4000

Number of IPv4 ACEs per system

72K

72K

Number of IPv4 Routes

1.6M w/ default 8GB, up to 4M w/ 32GB

800k w/ default 4GB, up to 4M w/ 32GB

Number of IPv6 Routes

1.5M w/ default 8GB, up to 4M w/ 32GB

800k w/ default 4GB, up to 4M w/ 32GB

Number of Queues

16K

16K

Number of NAT Sessions

1.2M w/ default 8GB, up to 2M w/ 32GB

600k w/ default 8GB, up to 2M w/ 32GB

Number of Firewall Sessions

512K

512K

Number of VRFs

4000

2000

Overall platform benefits

Accelerated services with Cisco Software-Defined WAN

Cisco SD-WAN is a set of intelligent software services that allow you to connect users, devices, and branch office locations reliably and securely across a diverse set of WAN transport links. Cisco Catalyst 8000 Series Edge Platforms can dynamically route traffic across the “best” link based on up-to-the-minute application and network conditions for great application experiences. By Cisco SD-WAN you get tight control over application performance, bandwidth usage, data privacy, and availability of your WAN links. This control is critical as branches conduct greater volumes of mission-critical business using both on-premises and cloud controllers.

Application performance optimization

Ensure that SD-WAN networks meet Service-Level Agreements (SLAs) and maintain strong performance, even if network problems occur. With branch multi-cloud access, you can accelerate your SaaS applications with a simple template push from the SD-WAN controller. Features like Transmission Control Protocol (TCP) optimization, forward error correction, and packet duplication enhance application performance for a better user experience.

Multi-layer security

You can now move your traditional and complex WAN networks into an agile, software-defined, WAN with integrated security. The Cisco Catalyst 8200 Series Edge platforms connect branch offices to the Internet and cloud with industry-leading protection against major web attacks. Secure Direct Internet Access (DIA) from the branches help optimize branch workloads for improved performance, specifically for cloud-hosted applications. At the same time, Secure DIA ensures your branch is protected from external threats.

Unified communications:

The Cisco Catalyst 8200 Edge platforms offer rich voice services in both SD-WAN and traditional IOS-XE software feature stacks. Cisco is the only SDWAN vendor to natively integrate analog/digital IP directly into single CPE reducing Capex and Opex costs. In SD-WAN mode, the Catalyst 8200 Series also prevent internal and external outages using SRST enabling Branch router to assume role of call control PBX for Telephony survivability. They also continue to support the long list of traditional IOS-XE voice use cases like Cisco Unified Border Element (CUBE), Cisco Unified Communications Manager, Session Border Controller, SRST, ISDN and Voice over IP.

Cloud-native agility with a programmable software architecture

Cisco continues to offer a feature-rich traditional IOS-XE routing stack on the Cisco Catalyst 8200 Series Edge Platforms. IP Routing, IPSec, Quality of Service (QoS), firewall, Network Address Translation (NAT), Network-Based Application Recognition (NBAR), Flexible NetFlow (FNF), and many other features are part of Cisco IOS-XE, a fully programmable software architecture with API support and a wide variety of protocols and configurations. With an integrated software image and a single binary file, you can now choose between Cisco IOS XE SD-WAN and IOS XE. And easily move from one to the other when you choose to do so.

5G-ready

The Cisco Catalyst 8200 Series Edge Platforms are built for future 5G networks. With the higher throughputs from CAT18 LTE and 5G, wireless WAN solutions are becoming feasible options for primary transport use cases. These platforms will support both integrated pluggable modules as well as external cellular gatewayswith Cat18 LTE/5G capability for improved throughputs that address those use cases. Either integrated or external gateway can be chosen based on a specific branch’s cellular coverage.

Interface flexibility

Switch/Routed ports

We continue to support 4 and 8-port layer 2 modules with PoE capability for a single box solution providing both switching and routing for a small Branch.

Voice modules

The Cisco Catalyst 8200 Series Edge Platforms will continue to support a variety of voice modules for the different voice needs at the branch. Voice module examples include Foreign Exchange Station (FXS), Foreign Exchange Office (FXO), Digital Signal Processor (DSP), etc.

Supported modules

Table 4.        Modules supported on Cisco Catalyst 8200 Series Edge Platforms

Product number

Description

LAN modules

NIM-ES2-4

Cisco 4-port Gigabit Ethernet switch NIM

NIM-ES2-8

Cisco 8-port Gigabit Ethernet switch NIM

NIM-ES2-8-P

Cisco 8-port Gigabit Ethernet switch NIM with PoE support

Voice modules

NIM-2FXO

2-port FXO NIM

NIM-4FXO

4-port FXO NIM

NIM-2FXSP

2-port FXS NIM

NIM-4FXSP

4-port FXS NIM

NIM-2FXSP/4FXOP

2-port FXS and 4-port FXO NIM

NIM-4E/M

4-port E/M NIM

NIM-2BRI-NT/TE

2-port BRI (NT and TE) NIM

NIM-4BRI-NT/TE

4-port BRI (NT and TE) NIM

NIM-PVDM-32

32-channel Voice DSP NIM Module

NIM-PVDM-64

64-channel Voice DSP NIM Module

NIM-PVDM-128

128-channel Voice DSP NIM Module

NIM-PVDM-256

256-channel Voice DSP NIM Module

NIM-1MFT-T1/E1

1-port multiflex trunk voice/clear-channel data T1/E1 module

NIM-2MFT-T1/E1

2-port multiflex trunk voice/clear-channel data T1/E1 module

NIM-4MFT-T1/E1

4-port multiflex trunk voice/clear-channel data T1/E1 module

NIM-8MFT-T1/E1

8-port multiflex trunk voice/clear-channel data T1/E1 module

DSL/broadband

NIM-VAB-A

Multi-mode VDSL2/ADSL/2/2+ NIM Annex A

NIM-VA-B

Multi-mode VDSL2/ADSL/2/2+ NIM Annex B

NIM-VAB-M

Multi-mode VDSL2/ADSL/2/2+ NIM Annex M

NIM-4SHDSL-EA

Multi-mode G.SHDSL NIM

Channelized T1/E1 and ISDN PRI

NIM-1CE1T1-PRI

1-port Multiflex trunk voice/channelized data T1/E1 module

NIM-2CE1T1-PRI

2-port Multiflex trunk voice/channelized data T1/E1 module

NIM-8CE1T1-PRI

8-port Multiflex trunk voice/channelized data T1/E1 module

ISDN BRI WAN Interface

NIM-2BRI-S/T

2-port ISDN BRI WAN interface card for Data

NIM-4BRI-S/T

4-port ISDN BRI WAN interface card for Data

Serial WAN interface

NIM-1T

1-port serial high-speed WAN interface card

NIM-2T

2-port serial high-speed WAN interface card

NIM-4T

4-port serial high-speed WAN interface card

Async WAN interface

NIM-16A

16-port Asynchronous Module

NIM-24A

24-port Asynchronous Module

Wireless WAN (LTE)

P-LTEAP18-GL

4G/CAT18 LTE Advanced Pro Pluggable - Global

P-LTEA-EA

4G/CAT6 LTE Advanced Pluggable for North American and Europe

P-LTEA-LA

4G/ CAT6 LTE Advanced Pluggable for APAC, ANZ, and LATAM

NIM-LTEA-EA

LTE Advanced for Europe and North America

NIM-LTEA-LA

LTE Advanced for Asia Pacific, Australia and LATAM

Memory, storage, and accessory options

Table 5.        Cisco Catalyst 8200 Series memory, storage, and accessory options

Product number

Description

MEM-C8200-8GB

Cisco C8200 Edge Platform - 8 GB Memory

MEM-C8200-16GB

Cisco C8200 Edge Platform - 16GB Memory

MEM-C8200-32GB

Cisco C8200 Edge Platform - 32GB Memory

M2USB-16G

Cisco C8000 Edge Platform - 16G M.2 USB SSD Storage

M2USB-32G

Cisco C8000 Edge Platform - 32G M.2 USB SSD Storage

SSD-M2NVME-600G

Cisco C8000 Edge Platform - 600G M.2 NVMe SSD Storage

C8200-RM-19

Cisco C8200 1RU Edge Platform - Rack Mount kit - 19"

C8200-RM-23

Cisco C8200 1RU Edge Platform - Rack Mount kit - 23"

C8200-WM-1R

Cisco C8200 1RU Edge Platform – Wall Mount Kit

C8200-RFID-1R

Cisco C8200 1RU Edge Platform - RFID

C8200-NIM-BLANK

Cisco C8200 NIM Blank

C8200-PIM-BLANK

Cisco C8200 PIM Blank

Optics and transceivers modules

Find a full list of optics and transceivers here.

Power supplies

Table 6.        Cisco Catalyst 8200 1RU edge platforms power supply specifications

Power supply feature

Default

PWR-CC1-150WAC Optional external PSU for PoE

Power maximum rating

100W

150W

For PoE only

PoE Budget: 150W

Input-voltage range and frequency

90 to 264 VAC

47 – 63 Hz

90 to 264 VAC

47 – 63 Hz

Power supply efficiency

85%

Avg 89%

Input current

1.5A Max

2A Max

Output ratings

12V 8.4A

54V 2.78A

Output holdup time

20ms

10ms

Power supply input receptacles

IEC 320 C14

IEC 320 C14

Power cord rating

10A

10A

Asset Management: Catalyst 8200 Series Edge Platforms have an embedded RFID tag that holds Serial Number and Product ID for easy asset and inventory management using commercial RFID readers. The RFID tag is external and can be easily removed if needed or can be unselected at the time of ordering. It also features an extendable Label tag providing the same information. A QR code on this tag makes asset management easy by simply scanning label using a smart phone QR reader.

Software requirements

Cisco DNA Software for the Catalyst 8200 Series offers comprehensive solutions for enterprise branch networks.

Table 7.        Catalyst 8200 Series minimum software requirements

Platform Product ID (PID)

Description

Minimum software requirement

C8200-1N-4T

Cisco Catalyst 8200 Series Edge Platform

Cisco IOS XE Software Release 17.4.1

C8200L-1N-4T

Cisco Catalyst 8200 Series Edge Platform

Cisco IOS XE Software Release 17.5.1

Table 8a.    Software features and protocols for autonomous mode

Feature

Description

Protocols

IPv4, IPv6, static routes, Routing Information Protocol Versions 1 and 2 (RIP and RIPv2), Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), BGP Router Reflector, Intermediate System-to-Intermediate System (IS-IS), Multicast Internet Group Management Protocol Version 3 (IGMPv3), Protocol Independent Multicast Sparse Mode (PIM SM), PIM Source-Specific Multicast (SSM), Resource Reservation Protocol (RSVP), Cisco Discovery Protocol, Encapsulated Remote Switched Port Analyzer (ERSPAN), Cisco IOS IP Service-Level Agreements (IPSLA), Call Home, Cisco IOS Embedded Event Manager (EEM), Internet Key Exchange (IKE), Access Control Lists (ACL), Ethernet Virtual Connections (EVC), Dynamic Host Configuration Protocol (DHCP), Frame Relay, DNS, Locator ID Separation Protocol (LISP), Hot Standby Router Protocol (HSRP), RADIUS, Authentication, Authorization, and Accounting (AAA), Application Visibility and Control (AVC), Distance Vector Multicast Routing Protocol (DVMRP), IPv4-to-IPv6 Multicast, Multiprotocol Label Switching (MPLS), Layer 2 and Layer 3 VPN, IPsec, Layer 2 Tunneling Protocol Version 3 (L2TPv3), Bidirectional Forwarding Detection (BFD), IEEE 802.1ag, and IEEE 802.3ah

Encapsulations

Generic Routing Encapsulation (GRE), Ethernet, 802.1q VLAN, Point-to-Point Protocol (PPP), Multilink Point-to-Point Protocol (MLPPP), Frame Relay, Multilink Frame Relay (MLFR) (FR.15 and FR.16), High-Level Data Link Control (HDLC), Serial (RS-232, RS-449, X.21, V.35, and EIA-530), and PPP over Ethernet (PPPoE)

Traffic management

Quality of Service (QoS), Class-Based Weighted Fair Queuing (CBWFQ), Weighted Random Early Detection (WRED), Hierarchical QoS, Policy-Based Routing (PBR), Performance Routing (PfR), and Network-Based Application Recognition (NBAR)

Cryptographic algorithms

Encryption: DES, 3DES, AES-128 or AES-256 (in CBC and GCM modes)

Authentication: RSA (748/1024/2048 bit), ECDSA (256/384 bit)

Integrity: MD5, SHA, SHA-256, SHA-384, SHA-512

Unified Communication

Call Admission Control (CAC), Cisco Unified Boarder Element(CUBE), Cisco Unified Communications Manager (CUCM), Dialer, ISDN, Interactive Voice Response (IVR), RADIUS, RFC4040 based Clear Channel codec signaling with SIP, Resource Reservation Protocol (RSVP), RTP Control Protocol (RTCP), Service Advertisement Framework(SAF), Session Border Controller(SBC), Session Initiation Protocol for VoIP(SIP), Survivable Remote Site Telephony (SRST), Secure Real-time Transport Protocol(SRTP), Voice over Frame Relay (FRF.11), Voice Over IP and Voice modules

Table 8b.     Software features and protocols for controller mode

Feature

Description

Core Features

IPv4, IPv6, static routes, Open Shortest Path First (OSPF), Enhanced Interior Gateway Routing Protocol (EIGRP), BoGateway Protocol (BGP), Overlay Management Protocol (OMP), Application Aware Routing (AAR), Traffic EngineerinService Insertion, zero-trust, whitelisting, tamper-proof module, DTLS/TLS, IPsec, classification, prioritization, low latequeuing, remarking, shaping, scheduling, policing, mirroring, Multicast IPv4 Support, Service advertisement and inserpolicy, SNMP, NTP, DNS client, Dynamic Host Configuration Protocol (DHCP), DHCP client, DHCP server, DHCP relaarchival, syslog, SSH, SCP, Cflowd v10 IPFIX export, IPv6 for transport-side, VRRP, MPLS, NAT (DIA, Service-side, soverload/PAT, NAT64, etc), NAT pools, split DNS, Access Control Lists (ACL), Bidirectional Forwarding Detection (BFNetconf over SSH, CLI, NTP server support, BFD with service-side BGP, BGP community propagation to OMP, 6 SLAfor AAR, Trustsec/SDA (Inline SGT propagation), custom app with SD-AVC, multicast AAR, dynamic on-demand tunnSM, OSPFv3, route policies, Multi-VRF support

Encapsulations

Generic Routing Encapsulation (GRE), Ethernet, 802.1q VLAN

Application Experience

Quality of service (QoS), Forward Error Correction (FEC), COS Marking, Weighted Random Early Detection (WRED)Hierarchical QoS, Policy-Based Routing (PBR), Network-Based Application Recognition (NBAR), Software Defined A Visibility and Control (SD-AVC), per tunnel QoS, Cloud onRamp for SaaS, Enhanced Office 365 traffic steering, DirecAccess, Flexible Netflow (FnF)

Cryptographic Algorithms

Encryption: AES-256 (in CBC and GCM modes), Internet Key Exchange (IKE), Cisco PKI

Authentication: AAA, RSA (2048 bit), ESP-256-CBC, HMAC-SHA1, ECDSA (256/384 bit)

Integrity: SHA-1, SHA-2

Security C8200-1N-4T

Built-in end-to-end segmentation (VPNs), ZBFW, PKI, Cisco DNA Layer Security, Snort IPS/IDS, URL Filtering, Advanced Protection(AMP), ThreatGrid(TG), ALG for ZBFW, SIG

Security C8200L-1N-4T

Built-in end-to-end segmentation (VPNs), ZBFW, PKI, Cisco DNA Layer Security, SIG

Unified Communication

Cube Connector, SRST, Voice Modules

Licensing

Cisco Catalyst 8200 Series Edge Platform is offered only with a Cisco DNA Software subscription, Enterprise Agreement, and Managed Service Licensing Agreement (MSLA). For more details, refer to this licensing guide.

Cisco DNA stack:

      Cisco DNA Essentials

      Cisco DNA Advantage

      Cisco DNA Premier

Network stack:

      Network Essentials

      Network Advantage

Specifications

Table 9.        Mechanical specifications

Description

Specification

Part number

C8200-1N-4T

Dimensions (H x W x D)

1.73 in. x 17.25 in. x 11.8 in.

Rack Units (RU)

1RU

Chassis weight

10 lbs

Input voltage

AC: 90 to 264 VAC

Operating temperature

32 to 104°F

(0 to 40°C)

Storage temperature

-40 to 150°F

(-40 to 70°C)

Relative humidity operating and nonoperating noncondensing

Ambient (noncondensing) operating: 5 to 85%

Ambient (noncondensing) nonoperating and storage: 5 to 95%

Altitude

0 to 10,000 feet

(0 to 3050 meters)

Mean Time Between Failures (MTBF)

692,577 hours

Table 10.     Safety and compliance

Description

Specification

Safety certifications

UL 60950-1

CAN/CSA-C22.2 No. 60950-1

EN 60950-1

IEC 60950-1

AS/NZS 60950-1

IEC/EN 60825 Laser Safety

FDA: Code of Federal Regulations Laser Safety

EMC (Emissions)

47 CFR Part 15 Class A

ICES 003 Class A

AS/NZS CISPR 32 Class A

CISPR 32 Class A

EN55032 Class A

VCCI-CISPR 32 Class A

CNS-13438 Class A

KN32 Class A

IEC/EN 61000-3-2: Power Line Harmonics

IEC/EN 61000-3-3: Voltage Fluctuations and Flicker

EMC (Immunity)

IEC/EN-61000-4-2: Electrostatic Discharge Immunity

IEC/EN-61000-4-3: Radiated Immunity

IEC/EN-61000-4-4: Electrical Fast Transient Immunity

IEC/EN-61000-4-5: Surge AC, DC, and Signal Ports

IEC/EN-61000-4-6: Immunity to Conducted Disturbances

IEC/EN-61000-4-8: Power Frequency Magnetic Field Immunity

IEC/EN-61000-4-11: Voltage DIPS, Short Interruptions, and Voltage Variations

KN35

EMC (ETSI/EN)

EN300 386: Telecommunications Network Equipment (EMC)

EN55032: Multimedia Equipment (Emissions)

EN55024: Information Technology Equipment (Immunity)

EN55035: Multimedia Equipment (Immunity)

EN61000-6-1: Generic Immunity Standard

Services

Cisco Customer Experience Support Services for Catalyst 8000 platforms and Cisco DNA Software for SD-WAN and Routing

This section discusses the Cisco Support Services available for Catalyst 8000 platforms and associated Cisco DNA Software for SD-WAN and Routing, as well as optional Support Service offers.

      Catalyst 8000 platforms: Cisco Solution Support is the default and recommended Cisco Support Service. However, Cisco Solution Support is not mandatory; it can be removed or replaced with another Cisco support service or partner service per the customer’s preference.

      Cisco DNA Software for SD-WAN and Routing: Cisco Solution Support is the default Cisco support service. However, Cisco Solution Support is not mandatory; the customer may choose to use the Cisco Subscription Embedded Software Support included with the purchase of this software.

Note:       

      When Solution Support is selected, it must be ordered on both the Catalyst 8000 platform and Cisco DNA Software for SD-WAN and Routing for complete customer entitlement to this premium support service.

      SD-WAN and Routing, with both Solution Support or Cisco Subscription Embedded Software Support, customers are entitled to maintenance releases and software updates for Cisco DNA SD-WAN and Routing software only. The support for the Catalyst 8000 platform’s OS and network stack, along with OS updates, is covered by the support contract on the Catalyst 8000 platform.

Cisco Solution Support is a premium support purpose-built for today’s multiproduct, multivendor network environments and provides:

      A primary point of contact centralizing support across a solution deployment

      Solution, product, and interoperability expertise

      No requirement for customers to isolate their issue to a product to open a case

      30-minute service response objective for Severity 1 and 2 cases

      Prioritized case handling over product support cases

      Product support team coordination (Cisco and Solution Support Alliance Partners)

      Accountability for multiproduct, multivendor issue management from first call to resolution, no matter where the issue resides

Learn more about Cisco Solution Support at www.cisco.com/go/solutionsupport

Cisco Subscription Embedded Software Support includes:

      Access to support and troubleshooting via online tools and web case submission. Case severity or escalation guidelines are not applicable.

      Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist by telephone, or web case submission and online tools with application software use and troubleshooting issues.

      Access to www.cisco.com, providing helpful technical and general information on Cisco products, as well as access to Cisco’s online Software Center library.

Note:      No additional products or fees are required to receive embedded support for Cisco DNA Software for SD-WAN and Routing. However, if using embedded support for this software, hardware support for the Catalyst 8000 platforms must be purchased separately, as Cisco Subscription Embedded Software Support does not cover hardware. In this case, Cisco Smart Net Total Care Service is recommended for Catalyst 8000 platforms.

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Ordering information

To place an order, visit the Cisco Ordering Home Page. To download software, visit the Cisco Software Center.

For more information

For more information about the Cisco Catalyst 8200 Series Edge Platforms, visit https://www.cisco.com/go/C8200 or contact your local Cisco account representative.

 

 

 

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