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Module 4: Cisco Technical Support Services Portfolio
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Selling SAS and SASU Programs

Now that you have a more accurate understanding of how to position SAS and SASU with your customers, you can review additional information about these two programs.

You can use the Cisco Service Availability Matrix (SAM) to determine if both service programs are available in your location. You can access the SAM by entering the URL below in your Web browser.

http://www.cisco.com/cgi-bin/front.x/agents/
SAM/cca_sam_landing.cgi

It is a good idea to bookmark this URL in your Web browser so that you can quickly get to the matrix when you need it.

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