Reduced Costs

Another benefit is that a service contract reduces costs by providing support during critical network downtimes. Customers receive the appropriate level of response and access to Subject Matter Experts based on the “mission critical” nature of the network.

Faster Response Times

A service contract also enables faster response times due to access to 24x7 technical assistance. Cisco technical assistance allows customers to ask questions that arise throughout the lifecycle of their hardware—but customers only have that access if they have a service contract.