Reduced Downtime

When customers have a service contract, they can often reduce their network downtime by receiving rapid replacement of hardware. In many cases, customers will have to wait longer for hardware replacements covered under a Cisco warranty than with the same hardware covered under a service contract that includes advance replacement of hardware.

Improved Support

Another benefit of having a service contract is that customers can have improved support over a Cisco warranty by having access to the power of Cisco.com Online Tools and Resources. Cisco.com is an award-winning Website that provides customers with 24x7 access to a comprehensive collection of online product and technology information and interactive network management and diagnostic tools. Cisco.com reduces costs, increases productivity, and enables the customer to maintain an edge over the competition.